PFD report

Ryan John EVANS · Prevention of Future Deaths report

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Issued 20 Dec 2023•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to undertake a mental health assessment following self-harm or suicidal ideation
    Part of recurring concern: Failure to provide timely and competent mental health assessment after self-harm
  2. Failure to record suicidal ideation identified during emergency department care
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable recording of safety-critical mental health information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Update and ratify the Psychiatric Liaison Services Standard Operating Policy and referral criteria.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 January 2024.
  2. Action

    Continue reviewing Psychiatric Liaison Services referral criteria as part of continuous improvement.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.
  3. Action

    Conduct nurse-led mental health assessments for patients disclosing mental health issues or self-harm, assessing immediate risk, abscondence risk and enhanced-care needs.

    Stated by Frimley Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 January 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing referral and assessment measures for mental health presentations were considered adequate, with timely response expected when a referral was received.

    Stated by Surrey and Borders Partnership NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake a mental health assessment following self-harm or suicidal ideation

Wider context from the report

“An emergency department consultant at Frimley Park gave evidence which suggested that no mental health assessment was or would have been necessary where Ryan’s presenting complaint was recorded as chest pains rather than of self-harm and/or suicidal ideation. Although self-harm had been noted in the records, no explanation could be provided for why Ryan’s suicidal ideation had not been recorded. The consultant was further questioned in relation to the 2006 NICE Guidelines “Self-Harm: the short term physical and psychological management and secondary prevention of self-harm in primary and secondary care” which are national guidelines that ought to feed into practice at the hospital. These guidelines provide that “Following triage patients who have self-harmed should receive the requisite treatment for their physical condition, undergo risk and full psychosocial needs assessment and mental state examination, and referral for further treatment and care as necessary” and “All people who have self harmed should be offered an assessment of needs, which should be comprehensive and include evaluation of the social, psychological and motivational factors specific to the act of self-harm, current suicidal intent and hopelessness, as well as a full mental health and social needs assessment.” Evidence received during the course of the Inquest was not able to reconcile the contradiction between the NICE guidelines on self-harm and Mr. EVANS having had no mental health assessment despite obvious signs of self-harm and further evidence of disclosure of suicidal ideation. The jury in their Narrative Conclusion found that ‘Despite evidence of self-harm, no mental health assessment was carried out at this point.’ I remain concerned as to how such a situation would be avoided if a patient presented again in similar manner to Mr. EVANS. The additional evidence on PFD matters provided by Frimley Health NHS Foundation Trust does not refer to or address the NICE guidelines on self-harm or explain what would now be done differently were a patient such as Mr. EVANS were to be seen again. The Frimley Health NHS Foundation Trust additional evidence refers to matters being in the process of introduction and new referral criteria with Surrey and Borders Partnership NHS Foundation Trust, but this does not explain how this would prevent the future risk of a patient such as Mr. EVANS leaving the hospital without a mental health assessment. ”

Is this part of a recurring concern?

Yes — Failure to provide timely and competent mental health assessment after self-harm.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record suicidal ideation identified during emergency department care

Wider context from the report

“An emergency department consultant at Frimley Park gave evidence which suggested that no mental health assessment was or would have been necessary where Ryan’s presenting complaint was recorded as chest pains rather than of self-harm and/or suicidal ideation. Although self-harm had been noted in the records, no explanation could be provided for why Ryan’s suicidal ideation had not been recorded. The consultant was further questioned in relation to the 2006 NICE Guidelines “Self-Harm: the short term physical and psychological management and secondary prevention of self-harm in primary and secondary care” which are national guidelines that ought to feed into practice at the hospital. These guidelines provide that “Following triage patients who have self-harmed should receive the requisite treatment for their physical condition, undergo risk and full psychosocial needs assessment and mental state examination, and referral for further treatment and care as necessary” and “All people who have self harmed should be offered an assessment of needs, which should be comprehensive and include evaluation of the social, psychological and motivational factors specific to the act of self-harm, current suicidal intent and hopelessness, as well as a full mental health and social needs assessment.” Evidence received during the course of the Inquest was not able to reconcile the contradiction between the NICE guidelines on self-harm and Mr. EVANS having had no mental health assessment despite obvious signs of self-harm and further evidence of disclosure of suicidal ideation. The jury in their Narrative Conclusion found that ‘Despite evidence of self-harm, no mental health assessment was carried out at this point.’ I remain concerned as to how such a situation would be avoided if a patient presented again in similar manner to Mr. EVANS. The additional evidence on PFD matters provided by Frimley Health NHS Foundation Trust does not refer to or address the NICE guidelines on self-harm or explain what would now be done differently were a patient such as Mr. EVANS were to be seen again. The Frimley Health NHS Foundation Trust additional evidence refers to matters being in the process of introduction and new referral criteria with Surrey and Borders Partnership NHS Foundation Trust, but this does not explain how this would prevent the future risk of a patient such as Mr. EVANS leaving the hospital without a mental health assessment. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and ratify the Psychiatric Liaison Services Standard Operating Policy and referral criteria.

Verbatim wording from the response

“As part of our continuous improvement work, we are constantly reviewing the PLS referral criteria. The Standard Operating Policy (dated February 2019) was most recently updated and ratified in October 2023. The Mental Health Lead at Frimley Park Hospital provided input as part of this process. The referral criteria provides guidance to clinicians but cannot prescribe for every scenario that may be presented. This is attached, as an aide memoir, to the referral form. The referral form allows for sufficient information to be shared with the PLS clinician assessing the referral. There is a low threshold for acceptance of referrals. A sense of clinical judgment and relationships between the PLS and clinicians at Frimley Park Hospital are important aspects of decision making in this context.”

Source location

Response from Surrey NHS
Page 2 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing Psychiatric Liaison Services referral criteria as part of continuous improvement.

Verbatim wording from the response

“As part of our continuous improvement work, we are constantly reviewing the PLS referral criteria. The Standard Operating Policy (dated February 2019) was most recently updated and ratified in October 2023. The Mental Health Lead at Frimley Park Hospital provided input as part of this process. The referral criteria provides guidance to clinicians but cannot prescribe for every scenario that may be presented. This is attached, as an aide memoir, to the referral form. The referral form allows for sufficient information to be shared with the PLS clinician assessing the referral. There is a low threshold for acceptance of referrals. A sense of clinical judgment and relationships between the PLS and clinicians at Frimley Park Hospital are important aspects of decision making in this context.”

Source location

Response from Surrey NHS
Page 2 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct nurse-led mental health assessments for patients disclosing mental health issues or self-harm, assessing immediate risk, abscondence risk and enhanced-care needs.

Verbatim wording from the response

“Whenever a patient reveals a history of mental health issues or self-harm, either by overt presentation or by disclosing it when asked at triage, a further mental health assessment is undertaken by a nurse within the Emergency Department. Please find attached a copy of the Mental Health Triage Tool now used in the Emergency Department.”

Source location

Response from Frimley Health
Page 2 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain joint governance arrangements with Psychiatric Liaison services for integrated physical and mental healthcare, including shared records, referral pathways, assessment, safeguarding and observation procedures.

Verbatim wording from the response

“In accordance with paragraph 1.1.17 of the NICE guideline [NG225] Frimley Park Hospital and Surrey and Borders Partnership ensure that appropriate joint governance arrangements are in place so that physical and mental healthcare can be delivered together in the emergency department at Frimley Park Hospital. As set out in the NICE guideline this includes the following:”

Source location

Response from Frimley Health
Page 4 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Store Emergency Department triage and mental health assessment forms electronically in the patient record, with Psychiatric Liaison access.

Verbatim wording from the response

“Both the initial Emergency Department triage and the mental health assessment form are now held electronically on the Trust’s electronic patient record, to which the Psychiatric Liaison services team have access. This means that, if necessary, a patient’s entire medical record can be referred to by Psychiatric Liaison services.”

Source location

Response from Frimley Health
Page 4 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Emergency Department digital triage to ask all patients about mental health or self-harm within 15 minutes of arrival.

Verbatim wording from the response

“In response to this NICE guideline and additional guidance from the Royal College of Emergency Medicine (RCEM), ‘Mental Health in Emergency Department’s – A Toolkit for Improving care’, April 2021, the Trust has now updated its digital triage assessment of all patients attending the Emergency Department to include a mandatory question about a patient’s history of mental health and/or self-harm. This question is asked of all patients attending the Emergency Department within 15 minutes of their arrival regardless of the reason for their presentation.”

Source location

Response from Frimley Health
Page 2 · response
Published 8 January 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Emergency Department clinicians with mental health triage training during induction and supervised shadowing before independent assessment.

Verbatim wording from the response

“Clinicians in the Emergency Department are now provided with training on mental health triage assessment during their induction and go on to shadow other staff completing the mental health triage assessments before carrying them out independently.”

Source location

Response from Frimley Health
Page 3 · response
Published 8 January 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing referral and assessment measures for mental health presentations were considered adequate, with timely response expected when a referral was received.

Verbatim wording from the response

“In the PFD report, you highlighted a concern relevant to the Trust and Frimley Health NHS Foundation Trust (“Frimley”). In particular, you outline the additional evidence provided at the inquest by Frimley Health NHS Foundation Trust. We believe that the Trust did have adequate measures in place at the time of Mr Evans’ admission to Frimley Park Hospital and that, had we received a referral, we would have responded in a timely manner.”

Source location

Response from Surrey NHS
Page 1 · response
Published 8 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Maintain monthly meetings between Psychiatric Liaison Services, Emergency Department clinicians and Surrey Police to discuss complex referrals and training needs.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.
  2. 2

    Work with Frimley and Surrey acute NHS trusts through the Surrey Heartlands Mind & Body Programme to develop the Enhanced Clinical Framework.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.
  3. 3

    Share the Psychiatric Liaison operational policy with Emergency Department staff and place the updated referral form on the Trust intranet.

    Stated by Frimley Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 January 2024.
  4. 4

    Hold monthly multi-agency meetings to review the working relationship, referral process and evolving issues with Psychiatric Liaison services and Surrey Police.

    Stated by Frimley Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.
  5. 5

    Provide bespoke Diverse Needs Programme training covering mental health in acute settings.

    Stated by Frimley Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 January 2024.
  6. 6

    Deliver the mental health skills training programme for nurses and develop trained participants as mental health champions.

    Stated by Frimley Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.
  7. 7

    Hold bimonthly Mental Health Steering Group meetings to review training, compliance, incident learning, escalation, audit and policy adherence, escalating themes through governance committees.

    Stated by Frimley Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 8 January 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain monthly meetings between Psychiatric Liaison Services, Emergency Department clinicians and Surrey Police to discuss complex referrals and training needs.

Verbatim wording from the response

“PLS clinicians attend a monthly meeting with Emergency Department clinicians and Surrey Police which is an opportunity to discuss complex referrals and other issues such as identification of training needs. This collaborative working has enabled better understanding of mental health needs and the role of PLS as part of this.”

Source location

Response from Surrey NHS
Page 2 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Frimley and Surrey acute NHS trusts through the Surrey Heartlands Mind & Body Programme to develop the Enhanced Clinical Framework.

Verbatim wording from the response

“Recognising the challenges presented by people attending the Emergency Department with physical and mental health needs, the Trust is also currently working with Frimley (as well as all four other acute NHS Trusts within Surrey) as part of the Surrey Heartlands Mind & Body Programme. This includes current work on the Enhanced Clinical Framework which is designed to promote a culture of excellence, continuous learning, and patient-centred care relating to people presenting with mental health needs in acute hospitals. The framework provides guiding principles and the bedrock to help improve access, experience and outcomes.”

Source location

Response from Surrey NHS
Page 2 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Psychiatric Liaison operational policy with Emergency Department staff and place the updated referral form on the Trust intranet.

Verbatim wording from the response

“In February 2019 Surrey and Borders Partnership NHS Foundation Trust, the provider of Psychiatric Liaison services at Frimley Park Hospital’s Emergency Department, introduced an Operational Policy for the Psychiatric Liaison referral services it provides to a number of acute Trusts including Frimley Health NHS Foundation Trust (copy attached). At page 8 of the Operational Policy it sets out:”

Source location

Response from Frimley Health
Page 3 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly multi-agency meetings to review the working relationship, referral process and evolving issues with Psychiatric Liaison services and Surrey Police.

Verbatim wording from the response

“Teams from Psychiatric Liaison services from Surrey and Borders Partnership, the Emergency Department at Frimley Park Hospital and Surrey Police have monthly meetings to discuss the practical points of the working relationship, the referral process, and evolving issues and themes. This is attended by the Deputy Chief Nurse and the Trust lead for Mental Health.”

Source location

Response from Frimley Health
Page 4 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide bespoke Diverse Needs Programme training covering mental health in acute settings.

Verbatim wording from the response

“Several bespoke training programmes are also facilitated through the Trust’s ‘Diverse Needs Programme’, part of which covers training on ‘Mental Health in Acute Settings’.”

Source location

Response from Frimley Health
Page 4 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the mental health skills training programme for nurses and develop trained participants as mental health champions.

Verbatim wording from the response

“The Trust has also signed up to a mental health skills module for nurses which began last year and is facilitated by New Buckinghamshire University. Twenty students have completed the 12-week, level 7 training and will work as mental health champions in their respective areas. Thirty more nurses will attend this training in March 2024.”

Source location

Response from Frimley Health
Page 3 · response
Published 8 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold bimonthly Mental Health Steering Group meetings to review training, compliance, incident learning, escalation, audit and policy adherence, escalating themes through governance committees.

Verbatim wording from the response

“A further Mental Health Steering Group meeting is undertaken every two months with a standard template agenda based around the recommendations listed at paragraph 1.1.17 of the NICE guidance. This includes specific discussion and sharing of information between and across services regarding training needs and compliance, incident learning and escalation, audit, and policy availability and adherence. Themes of the meeting are then escalated into the Executive Safeguarding and the Mental Health Committee which ultimately reports to the Care Governance Committee and the Trust Board.”

Source location

Response from Frimley Health
Page 4 · response
Published 8 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026