PFD report

Tarik Roger Drakes · Prevention of Future Deaths report

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Issued 15 Mar 2023•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Insufficient staffing and supervision of residents outside staffed hours and at weekends
    Part of recurring concern: Failure to reliably supervise and monitor residents in care accommodationPart of recurring concern: Insufficient safe staffing and senior cover out of hours
  2. Failure to monitor and safeguard access to, and presence within, the accommodation
    Part of recurring concern: Failure to reliably supervise and monitor residents in care accommodationPart of recurring concern: Unreliable access controls for residential accommodation
  3. Unavailability of a functioning out-of-hours emergency access route
    Part of recurring concern: Failure to ensure emergency services have reliable, timely access to shared accommodationPart of recurring concern: Unreliable emergency access arrangements for responders
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Provide safeguarding escalation training to service managers and above.

    Stated by Bournemouth Churches Housing Association LimitedStated completedThe respondent said that this action was complete when they made their response on 22 March 2023.
  2. Action

    Amend procedures to strengthen escalation when agencies do not attend professionals’ meetings.

    Stated by Bournemouth Churches Housing Association LimitedStated plannedThe respondent said that this action was planned when they made their response on 22 March 2023.
  3. Action

    Maintain additional Night Response Team presence at Dorset Lodge during evening hours.

    Stated by Bournemouth Churches Housing Association LimitedStated completedThe respondent said that this action was complete when they made their response on 22 March 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.7

  1. Position

    A move to 24/7 accommodation was not pursued because it was considered unsuitable and the resident preferred to remain at Dorset Lodge.

    Stated by Bournemouth Churches Housing Association LimitedExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing and supervision of residents outside staffed hours and at weekends

Wider context from the report

“1. During the inquest evidence was heard that: i. Dorset Lodge is a supported housing accommodation facility with 16 rooms that provides accommodation for those who have drug and alcohol addictions. It is owned and managed by Bournemouth Churches Housing Association (BCHA) and they are contracted to provide the housing to residents by BCP Council. It is staffed Monday to Friday, between 8am to 8pm by two support workers, one covering a shift from 8am to 4pm and the other covering a shift from 12noon to 8pm. When the support staff are unavailable, agency staff will cover the support worker role. On Saturdays a support worker is present, but this is not on a contracted basis and if she is on leave there is no cover. Outside the hours of 8am to 8pm, and on weekends, when there is no support worker on site, there is a night response team who will not be on site but attend twice during the night period to conduct perimeter checks of the building. The premises is covered by CCTV, inside and outside, which can be monitored remotely. ii. To provide support to the residents, the support workers will undertake key worker sessions which are offered weekly. When agency staff cover the shifts, when the usual support workers are covering other sites or on leave, they do not undertake key worker sessions. iii. Entry to the premises is gained using a key fob system. Entry is monitored by staff when on site, but between 8pm and 8am, and at weekends when no staff members are on site, residents are able to let people in without any monitoring or safeguarding measures in please. iv. Evidence was given that those at Dorset Lodge are vulnerable due to their addictions. Mr Drakes’ family gave evidence that he had disclosed to them that residents were using drugs within the premises, and they described the times when staff were not present as “party time” with non-residents entering the premises. Even when staff are on duty there is no monitoring of who is in the premises, such as by a signing in and out book. Staff undertake welfare checks upon residents 3 times a day at 10.30am, 3.30pm and 7.30pm, however evidence was given that it is not clear who is present at any one time. v. When the police attended Room 14 at Dorset Lodge on the Thursday 17th November, items of drug paraphernalia were found in the room including needles, a sharps box and a homemade pipe. The room had been insecure from 12th November when Mr Drakes was taken to hospital and there was evidence people had been in the room after that time as items had been removed from the room and residents called the Police to report concerns. vi. Evidence was given by the family that when they attended the premises on the 14th November they tried to call the number on the front door, which was out of hours number, and it was a dead line. Unless a resident allows someone entry, this would be the only route of access to Dorset Lodge by emergency services, such as the paramedics, out of staffed hours to provide care in an emergency, which could delay entry and access to treatment. vii. Mr Drakes was last seen alive on CCTV at Dorset Lodge at 0.44 hours on the 12th November. Paramedics were called at 16.07 hours that day by other residents. As this was a Saturday, and the support worker who did work some Saturdays was not working that day, there were no welfare checks undertaken upon him by staff. It is not possible to say what would have happened if he had been checked by staff or taken to hospital sooner. viii. Mr Drakes was deemed to be vulnerable by the manager at Dorset Lodge and there were professional meetings held to discuss, amongst other things, his placement and need for 24 hour support. The last of these professional meetings was held on the 10th August 2022. One was scheduled for the 9th September 2022 but no one was available and the meeting was not rescheduled prior to the 12th November. There was no follow up meeting about his needs after the meeting on the 9th September did not go ahead. 2. I have concerns with regard to the following: i. That there could be the death of a resident at Dorset Lodge under the current processes in place regarding the monitoring, supervision and safeguarding of residents at Dorset Lodge and I would request that consideration is given to reviewing the current levels of staffing and supervision at the placement, and the processes and procedures in place around support to the residents. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation; Insufficient safe staffing and senior cover out of hours.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to monitor and safeguard access to, and presence within, the accommodation

Wider context from the report

“1. During the inquest evidence was heard that: i. Dorset Lodge is a supported housing accommodation facility with 16 rooms that provides accommodation for those who have drug and alcohol addictions. It is owned and managed by Bournemouth Churches Housing Association (BCHA) and they are contracted to provide the housing to residents by BCP Council. It is staffed Monday to Friday, between 8am to 8pm by two support workers, one covering a shift from 8am to 4pm and the other covering a shift from 12noon to 8pm. When the support staff are unavailable, agency staff will cover the support worker role. On Saturdays a support worker is present, but this is not on a contracted basis and if she is on leave there is no cover. Outside the hours of 8am to 8pm, and on weekends, when there is no support worker on site, there is a night response team who will not be on site but attend twice during the night period to conduct perimeter checks of the building. The premises is covered by CCTV, inside and outside, which can be monitored remotely. ii. To provide support to the residents, the support workers will undertake key worker sessions which are offered weekly. When agency staff cover the shifts, when the usual support workers are covering other sites or on leave, they do not undertake key worker sessions. iii. Entry to the premises is gained using a key fob system. Entry is monitored by staff when on site, but between 8pm and 8am, and at weekends when no staff members are on site, residents are able to let people in without any monitoring or safeguarding measures in please. iv. Evidence was given that those at Dorset Lodge are vulnerable due to their addictions. Mr Drakes’ family gave evidence that he had disclosed to them that residents were using drugs within the premises, and they described the times when staff were not present as “party time” with non-residents entering the premises. Even when staff are on duty there is no monitoring of who is in the premises, such as by a signing in and out book. Staff undertake welfare checks upon residents 3 times a day at 10.30am, 3.30pm and 7.30pm, however evidence was given that it is not clear who is present at any one time. v. When the police attended Room 14 at Dorset Lodge on the Thursday 17th November, items of drug paraphernalia were found in the room including needles, a sharps box and a homemade pipe. The room had been insecure from 12th November when Mr Drakes was taken to hospital and there was evidence people had been in the room after that time as items had been removed from the room and residents called the Police to report concerns. vi. Evidence was given by the family that when they attended the premises on the 14th November they tried to call the number on the front door, which was out of hours number, and it was a dead line. Unless a resident allows someone entry, this would be the only route of access to Dorset Lodge by emergency services, such as the paramedics, out of staffed hours to provide care in an emergency, which could delay entry and access to treatment. vii. Mr Drakes was last seen alive on CCTV at Dorset Lodge at 0.44 hours on the 12th November. Paramedics were called at 16.07 hours that day by other residents. As this was a Saturday, and the support worker who did work some Saturdays was not working that day, there were no welfare checks undertaken upon him by staff. It is not possible to say what would have happened if he had been checked by staff or taken to hospital sooner. viii. Mr Drakes was deemed to be vulnerable by the manager at Dorset Lodge and there were professional meetings held to discuss, amongst other things, his placement and need for 24 hour support. The last of these professional meetings was held on the 10th August 2022. One was scheduled for the 9th September 2022 but no one was available and the meeting was not rescheduled prior to the 12th November. There was no follow up meeting about his needs after the meeting on the 9th September did not go ahead. 2. I have concerns with regard to the following: i. That there could be the death of a resident at Dorset Lodge under the current processes in place regarding the monitoring, supervision and safeguarding of residents at Dorset Lodge and I would request that consideration is given to reviewing the current levels of staffing and supervision at the placement, and the processes and procedures in place around support to the residents. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation; Unreliable access controls for residential accommodation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of a functioning out-of-hours emergency access route

Wider context from the report

“1. During the inquest evidence was heard that: i. Dorset Lodge is a supported housing accommodation facility with 16 rooms that provides accommodation for those who have drug and alcohol addictions. It is owned and managed by Bournemouth Churches Housing Association (BCHA) and they are contracted to provide the housing to residents by BCP Council. It is staffed Monday to Friday, between 8am to 8pm by two support workers, one covering a shift from 8am to 4pm and the other covering a shift from 12noon to 8pm. When the support staff are unavailable, agency staff will cover the support worker role. On Saturdays a support worker is present, but this is not on a contracted basis and if she is on leave there is no cover. Outside the hours of 8am to 8pm, and on weekends, when there is no support worker on site, there is a night response team who will not be on site but attend twice during the night period to conduct perimeter checks of the building. The premises is covered by CCTV, inside and outside, which can be monitored remotely. ii. To provide support to the residents, the support workers will undertake key worker sessions which are offered weekly. When agency staff cover the shifts, when the usual support workers are covering other sites or on leave, they do not undertake key worker sessions. iii. Entry to the premises is gained using a key fob system. Entry is monitored by staff when on site, but between 8pm and 8am, and at weekends when no staff members are on site, residents are able to let people in without any monitoring or safeguarding measures in please. iv. Evidence was given that those at Dorset Lodge are vulnerable due to their addictions. Mr Drakes’ family gave evidence that he had disclosed to them that residents were using drugs within the premises, and they described the times when staff were not present as “party time” with non-residents entering the premises. Even when staff are on duty there is no monitoring of who is in the premises, such as by a signing in and out book. Staff undertake welfare checks upon residents 3 times a day at 10.30am, 3.30pm and 7.30pm, however evidence was given that it is not clear who is present at any one time. v. When the police attended Room 14 at Dorset Lodge on the Thursday 17th November, items of drug paraphernalia were found in the room including needles, a sharps box and a homemade pipe. The room had been insecure from 12th November when Mr Drakes was taken to hospital and there was evidence people had been in the room after that time as items had been removed from the room and residents called the Police to report concerns. vi. Evidence was given by the family that when they attended the premises on the 14th November they tried to call the number on the front door, which was out of hours number, and it was a dead line. Unless a resident allows someone entry, this would be the only route of access to Dorset Lodge by emergency services, such as the paramedics, out of staffed hours to provide care in an emergency, which could delay entry and access to treatment. vii. Mr Drakes was last seen alive on CCTV at Dorset Lodge at 0.44 hours on the 12th November. Paramedics were called at 16.07 hours that day by other residents. As this was a Saturday, and the support worker who did work some Saturdays was not working that day, there were no welfare checks undertaken upon him by staff. It is not possible to say what would have happened if he had been checked by staff or taken to hospital sooner. viii. Mr Drakes was deemed to be vulnerable by the manager at Dorset Lodge and there were professional meetings held to discuss, amongst other things, his placement and need for 24 hour support. The last of these professional meetings was held on the 10th August 2022. One was scheduled for the 9th September 2022 but no one was available and the meeting was not rescheduled prior to the 12th November. There was no follow up meeting about his needs after the meeting on the 9th September did not go ahead. 2. I have concerns with regard to the following: i. That there could be the death of a resident at Dorset Lodge under the current processes in place regarding the monitoring, supervision and safeguarding of residents at Dorset Lodge and I would request that consideration is given to reviewing the current levels of staffing and supervision at the placement, and the processes and procedures in place around support to the residents. ”

Is this part of a recurring concern?

Yes — Failure to ensure emergency services have reliable, timely access to shared accommodation; Unreliable emergency access arrangements for responders.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide weekly key worker sessions during staff absence or agency cover

Wider context from the report

“1. During the inquest evidence was heard that: i. Dorset Lodge is a supported housing accommodation facility with 16 rooms that provides accommodation for those who have drug and alcohol addictions. It is owned and managed by Bournemouth Churches Housing Association (BCHA) and they are contracted to provide the housing to residents by BCP Council. It is staffed Monday to Friday, between 8am to 8pm by two support workers, one covering a shift from 8am to 4pm and the other covering a shift from 12noon to 8pm. When the support staff are unavailable, agency staff will cover the support worker role. On Saturdays a support worker is present, but this is not on a contracted basis and if she is on leave there is no cover. Outside the hours of 8am to 8pm, and on weekends, when there is no support worker on site, there is a night response team who will not be on site but attend twice during the night period to conduct perimeter checks of the building. The premises is covered by CCTV, inside and outside, which can be monitored remotely. ii. To provide support to the residents, the support workers will undertake key worker sessions which are offered weekly. When agency staff cover the shifts, when the usual support workers are covering other sites or on leave, they do not undertake key worker sessions. iii. Entry to the premises is gained using a key fob system. Entry is monitored by staff when on site, but between 8pm and 8am, and at weekends when no staff members are on site, residents are able to let people in without any monitoring or safeguarding measures in please. iv. Evidence was given that those at Dorset Lodge are vulnerable due to their addictions. Mr Drakes’ family gave evidence that he had disclosed to them that residents were using drugs within the premises, and they described the times when staff were not present as “party time” with non-residents entering the premises. Even when staff are on duty there is no monitoring of who is in the premises, such as by a signing in and out book. Staff undertake welfare checks upon residents 3 times a day at 10.30am, 3.30pm and 7.30pm, however evidence was given that it is not clear who is present at any one time. v. When the police attended Room 14 at Dorset Lodge on the Thursday 17th November, items of drug paraphernalia were found in the room including needles, a sharps box and a homemade pipe. The room had been insecure from 12th November when Mr Drakes was taken to hospital and there was evidence people had been in the room after that time as items had been removed from the room and residents called the Police to report concerns. vi. Evidence was given by the family that when they attended the premises on the 14th November they tried to call the number on the front door, which was out of hours number, and it was a dead line. Unless a resident allows someone entry, this would be the only route of access to Dorset Lodge by emergency services, such as the paramedics, out of staffed hours to provide care in an emergency, which could delay entry and access to treatment. vii. Mr Drakes was last seen alive on CCTV at Dorset Lodge at 0.44 hours on the 12th November. Paramedics were called at 16.07 hours that day by other residents. As this was a Saturday, and the support worker who did work some Saturdays was not working that day, there were no welfare checks undertaken upon him by staff. It is not possible to say what would have happened if he had been checked by staff or taken to hospital sooner. viii. Mr Drakes was deemed to be vulnerable by the manager at Dorset Lodge and there were professional meetings held to discuss, amongst other things, his placement and need for 24 hour support. The last of these professional meetings was held on the 10th August 2022. One was scheduled for the 9th September 2022 but no one was available and the meeting was not rescheduled prior to the 12th November. There was no follow up meeting about his needs after the meeting on the 9th September did not go ahead. 2. I have concerns with regard to the following: i. That there could be the death of a resident at Dorset Lodge under the current processes in place regarding the monitoring, supervision and safeguarding of residents at Dorset Lodge and I would request that consideration is given to reviewing the current levels of staffing and supervision at the placement, and the processes and procedures in place around support to the residents. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up professional meetings about vulnerable residents’ support needs

Wider context from the report

“1. During the inquest evidence was heard that: i. Dorset Lodge is a supported housing accommodation facility with 16 rooms that provides accommodation for those who have drug and alcohol addictions. It is owned and managed by Bournemouth Churches Housing Association (BCHA) and they are contracted to provide the housing to residents by BCP Council. It is staffed Monday to Friday, between 8am to 8pm by two support workers, one covering a shift from 8am to 4pm and the other covering a shift from 12noon to 8pm. When the support staff are unavailable, agency staff will cover the support worker role. On Saturdays a support worker is present, but this is not on a contracted basis and if she is on leave there is no cover. Outside the hours of 8am to 8pm, and on weekends, when there is no support worker on site, there is a night response team who will not be on site but attend twice during the night period to conduct perimeter checks of the building. The premises is covered by CCTV, inside and outside, which can be monitored remotely. ii. To provide support to the residents, the support workers will undertake key worker sessions which are offered weekly. When agency staff cover the shifts, when the usual support workers are covering other sites or on leave, they do not undertake key worker sessions. iii. Entry to the premises is gained using a key fob system. Entry is monitored by staff when on site, but between 8pm and 8am, and at weekends when no staff members are on site, residents are able to let people in without any monitoring or safeguarding measures in please. iv. Evidence was given that those at Dorset Lodge are vulnerable due to their addictions. Mr Drakes’ family gave evidence that he had disclosed to them that residents were using drugs within the premises, and they described the times when staff were not present as “party time” with non-residents entering the premises. Even when staff are on duty there is no monitoring of who is in the premises, such as by a signing in and out book. Staff undertake welfare checks upon residents 3 times a day at 10.30am, 3.30pm and 7.30pm, however evidence was given that it is not clear who is present at any one time. v. When the police attended Room 14 at Dorset Lodge on the Thursday 17th November, items of drug paraphernalia were found in the room including needles, a sharps box and a homemade pipe. The room had been insecure from 12th November when Mr Drakes was taken to hospital and there was evidence people had been in the room after that time as items had been removed from the room and residents called the Police to report concerns. vi. Evidence was given by the family that when they attended the premises on the 14th November they tried to call the number on the front door, which was out of hours number, and it was a dead line. Unless a resident allows someone entry, this would be the only route of access to Dorset Lodge by emergency services, such as the paramedics, out of staffed hours to provide care in an emergency, which could delay entry and access to treatment. vii. Mr Drakes was last seen alive on CCTV at Dorset Lodge at 0.44 hours on the 12th November. Paramedics were called at 16.07 hours that day by other residents. As this was a Saturday, and the support worker who did work some Saturdays was not working that day, there were no welfare checks undertaken upon him by staff. It is not possible to say what would have happened if he had been checked by staff or taken to hospital sooner. viii. Mr Drakes was deemed to be vulnerable by the manager at Dorset Lodge and there were professional meetings held to discuss, amongst other things, his placement and need for 24 hour support. The last of these professional meetings was held on the 10th August 2022. One was scheduled for the 9th September 2022 but no one was available and the meeting was not rescheduled prior to the 12th November. There was no follow up meeting about his needs after the meeting on the 9th September did not go ahead. 2. I have concerns with regard to the following: i. That there could be the death of a resident at Dorset Lodge under the current processes in place regarding the monitoring, supervision and safeguarding of residents at Dorset Lodge and I would request that consideration is given to reviewing the current levels of staffing and supervision at the placement, and the processes and procedures in place around support to the residents. ”

Is this part of a recurring concern?

Yes — Unreliable coordinated review of vulnerable residents’ support needs.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide safeguarding escalation training to service managers and above.

Verbatim wording from the response

“Through reflecting on Mr Drakes support we feel that there would be benefits in focusing on how we can enhance our work with partners and escalate where agencies do not attend professionals’ meetings. We have already discussed this with Adult Social Care (ASC) and will be making an amendment to our procedures on this. ASC have also offered further support and guidance to agencies on how to escalate issues and develop further understanding of the process on this. We are also rolling out safeguarding training for managers which will reinforce this action.”

Source location

Response from BCHA
Page 4 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend procedures to strengthen escalation when agencies do not attend professionals’ meetings.

Verbatim wording from the response

“Through reflecting on Mr Drakes support we feel that there would be benefits in focusing on how we can enhance our work with partners and escalate where agencies do not attend professionals’ meetings. We have already discussed this with Adult Social Care (ASC) and will be making an amendment to our procedures on this. ASC have also offered further support and guidance to agencies on how to escalate issues and develop further understanding of the process on this. We are also rolling out safeguarding training for managers which will reinforce this action.”

Source location

Response from BCHA
Page 4 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain additional Night Response Team presence at Dorset Lodge during evening hours.

Verbatim wording from the response

“NRT have been asked to be present as an additional measure at Dorset Lodge for a couple of hours per night where possible due to a recent increase in activity during March of visitors and some concerns of ASB (Anti-Social Behaviour) which are not related to the concerns highlighted in the inquest of Mr Drakes. This is to determine where this is happening and who is responsible so action can be taken where appropriate. As an organisation we do this as a matter of course when concerns are made known to us. This was identified through routine night checks.”

Source location

Response from BCHA
Page 3 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Night Response Team offer to enhance physical evening presence across sites.

Verbatim wording from the response

“The NRT service undertake a perimeter check where possible nightly across the properties that are covered. This consists of a walk around the building, checking any safety issues, ensuring doors are closed and secured, emergency lighting is working, barriers are working, no damage and no intruders in the vicinity. At some services, the NRT have also supported customers who have been locked out of the building to gain entrance when available. This is supported at Dorset Lodge on occasion. CCTV is not ‘monitored’ through the night but there is currently remote access which can be viewed/accessed if required. We are currently undertaking a review of our NRT offer which we hope will allow for greater physical presence across sites through the evening.”

Source location

Response from BCHA
Page 3 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind customers across the housing stock how to contact out-of-hours services and improve related signage.

Verbatim wording from the response

“We have discussed OOH arrangements with customers again and asked that they contact OOH Repairs and Maintenance or NRT if there are any incidents during the evenings and weekends. We will also be doing more work to remind customers of how to get in touch out of hours across all of our stock. Signage has been further improved in the reception area of Dorset Lodge to this effect.”

Source location

Response from BCHA
Page 7 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A move to 24/7 accommodation was not pursued because it was considered unsuitable and the resident preferred to remain at Dorset Lodge.

Verbatim wording from the response

“Moving Mr Drakes to a 24/7 staffed site had been considered and there were reasons why this was not deemed suitable for Mr Drakes and his multi-agency support. Mr Drakes’ housing status was a regular feature of discussions and review both with partners and with Mr Drakes. Mr Drakes also expressed his preference to remain at Dorset Lodge.”

Source location

Response from BCHA
Page 8 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The service provides housing-related support and does not undertake care planning because it is not a CQC-regulated service.

Verbatim wording from the response

“As you are aware from the inquest, the service at Dorset Lodge provides housing with some support. The support that we provide is directly commissioned by Bournemouth, Christchurch and Poole Council (BCP) which consists of temporary housing for people experiencing homelessness. The service is not an exclusive accommodation to support drugs and alcohol addictions, although some customers are experiencing these issues. Customers can find themselves homeless because of many issues and quite often require a range of different supports from various statutory and non-statutory agencies.”

Source location

Response from BCHA
Page 1 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agency workers do not ordinarily undertake keyworking because temporary placements lack consistent relationships and access to residents’ records.

Verbatim wording from the response

“Agency members do not routinely undertake key working as normally this cover is short term, ad hoc and may not be a consistent person. However, they do still offer housing related support to customers during their shift. This would normally consist of support with forms, signposting, assisting with phone calls and meetings, dealing with ASB and escalating any issues/concerns. As a temporary one-off placement traditional ‘key working’ is not undertaken as the agency worker would not have access to the history records or have a built relationship with customers.”

Source location

Response from BCHA
Page 4 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Weekend staffing was not commissioned; residents were assessed as suitable for available support, with 24/7 accommodation available for greater needs.

Verbatim wording from the response

“Dorset Lodge is not commissioned to provide support or keyworking over the weekend. The Saturday role is an ‘added value’ role. The role is an activity coordination role to give customers something to do over the weekend. E.g. the role may undertake cooking activities or arts and crafts. This role is not funded and is used ad hoc throughout the year. Customers who are referred and assessed to live at Dorset Lodge are deemed through link meetings as suitable for the level of support available. Alternative 24/7 staffed accommodation is available for those with greater needs at St Pauls in Bournemouth. Customers also have a right to choose where they live and determine what support they would like to engage with.”

Source location

Response from BCHA
Page 2 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The professionals meeting was not immediately rearranged because the tenancy risk had been mitigated, with subsequent individual discussions addressing housing and support needs.

Verbatim wording from the response

“BCHA did organise a professionals meeting on 9th September for Mr Drakes, the purpose of the meeting was to discuss Mr Drakes maintaining his tenancy. A regular feature of this meeting would have also included his support needs and the relevance of 24/7 placement. BCP Housing, Social Worker and We Are With You (Substance Support) were not able to attend. The meeting for Mr Drakes was not rearranged immediately as the risk around his tenancy had been mitigated and was no longer an issue. Although the meeting did not go ahead there were subsequent conversations on Mr Drakes housing & needs between the professional's group on an individual basis.”

Source location

Response from BCHA
Page 8 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Free access to the building cannot be provided for emergency services because of security requirements; remote or resident-enabled access is used instead.

Verbatim wording from the response

“As with all HMO’s and unstaffed properties, customers can let emergency services in if needed. There is a pad on the front door to call through to other homes. It would not be possible to allow free access into the building for security reasons. This would not be a unique situation for emergency services and is reflective of other HMOs/Apartments without staff or security on site. Dorset Lodge is able to be opened remotely by NRT also if they are contacted and are available.”

Source location

Response from BCHA
Page 7 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A signing-in book was not required for this HMO, and the accommodation was fully fire compliant under applicable legislation.

Verbatim wording from the response

“Dorset Lodge is not a secure living facility and there is no requirement on site for customers to complete a signing in book, guests are always the responsibility of tenants. As an HMO there is no requirement for a signing in book for fire safety reasons. Dorset Lodge is fully fire compliant as per legislation.”

Source location

Response from BCHA
Page 5 · response
Published 22 March 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review all current residents’ personal safety plans to reinforce out-of-hours support arrangements.

    Stated by Bournemouth Churches Housing Association LimitedStated in progressThe respondent said that this action was in progress when they made their response on 22 March 2023.
  2. 2

    Strengthen partner collaboration through link and strategic meetings to manage changing customer risk.

    Stated by Bournemouth Churches Housing Association LimitedStated in progressThe respondent said that this action was in progress when they made their response on 22 March 2023.
  3. 3

    Agree and share a service Quality Improvement Plan incorporating the identified safety actions.

    Stated by Bournemouth Churches Housing Association LimitedStated completedThe respondent said that this action was complete when they made their response on 22 March 2023.
  4. 4

    Review Dorset Lodge licence conditions with customers to reinforce expectations about conduct and drug use.

    Stated by Bournemouth Churches Housing Association LimitedStated completedThe respondent said that this action was complete when they made their response on 22 March 2023.
  5. 5

    Hold additional resident meetings with the Housing Officer to discuss antisocial behaviour and reporting.

    Stated by Bournemouth Churches Housing Association LimitedStated plannedThe respondent said that this action was planned when they made their response on 22 March 2023.
  6. 6

    Introduce a consistent agenda and guidelines for resident House Meetings.

    Stated by Bournemouth Churches Housing Association LimitedStated plannedThe respondent said that this action was planned when they made their response on 22 March 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all current residents’ personal safety plans to reinforce out-of-hours support arrangements.

Verbatim wording from the response

“We are reviewing all personal safety plans with our customers to remind them of their arrangements/strategies for support out of hours. This is done periodically through key working or when risk changes however we are undertaking an additional focused review on this with our current customers.”

Source location

Response from BCHA
Page 6 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen partner collaboration through link and strategic meetings to manage changing customer risk.

Verbatim wording from the response

“At a recent partnership meeting with We Are With You and The Social Care Manager of the team which was supporting Mr Drakes we further reflected on the challenges with a move and Mr Drakes stay at Dorset Lodge. We Are With You confirmed that overdose and Naloxone use / administration is spoken to with clients by clinicians as a standard risk management feature as part of their support and can be prescribed for use by friends of customers who use opiates and other close circles of support should they overdose. We Are With You have agreed to be part of link meetings moving forwards which will also help in suitability of placements right at the outset of the referral stage.”

Source location

Response from BCHA
Page 8 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree and share a service Quality Improvement Plan incorporating the identified safety actions.

Verbatim wording from the response

“All of the actions which have been included in the review have been incorporated into a Quality Improvement plan for the service which has been agreed and shared with BCP Commissioners. These actions will be monitored as part of team development plans and commissioning meetings.”

Source location

Response from BCHA
Page 9 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Dorset Lodge licence conditions with customers to reinforce expectations about conduct and drug use.

Verbatim wording from the response

“Illegal Drug use is not permitted at Dorset Lodge, and this is stipulated within the license agreement. As an organisation we recognise that some of our customers are in active addiction or have a history of this. At the referral stage we work with housing colleagues to discuss risks and mitigations so that we are able to accept people safely. We expect any drug use to be offsite and provide sharps bin for safe disposal. We also work with other specialist agencies who support customers more broadly with their needs. We have recently reviewed licenses with customers to remind them of the expectations while accommodated at Dorset Lodge.”

Source location

Response from BCHA
Page 6 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold additional resident meetings with the Housing Officer to discuss antisocial behaviour and reporting.

Verbatim wording from the response

“A letter has been issued to customers to remind them of their responsibilities as per their license conditions. In addition to the additional NRT support mentioned above, additional meetings will be held with all residents by the Housing officer to discuss ASB issues and reporting of this. Regular meetings are also available from Housing Officer and Senior Practitioner to review ASB and associated actions are also undertaken through monthly House Meetings.”

Source location

Response from BCHA
Page 6 · response
Published 22 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a consistent agenda and guidelines for resident House Meetings.

Verbatim wording from the response

“Tenancy Officers have reminded customers of their license agreements and the action they should take to report ASB. There are regular House Meetings where ASB and Issues can be discussed and/or through key working. We are reviewing our policy on House Meetings and will be introducing a new consistent agenda and guidelines for undertaking house meetings as part of our quality assurance work. This will offer further opportunities to discuss any onsite issues. We will also be further focussed on developing our relationships with partners to support the wider community and signpost those who are rough sleeping and looking for shelter.”

Source location

Response from BCHA
Page 5 · response
Published 22 March 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026