PFD report

Mrs Elizabeth Ann Cox · Prevention of Future Deaths report

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Issued 12 Mar 2015•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Insufficient overnight ward staffing capacity for patient workloads
    Part of recurring concern: Insufficient qualified healthcare staffing capacityPart of recurring concern: Insufficient safe staffing and senior cover out of hours
  2. Unavailability of overnight additional staffing resources
    Part of recurring concern: Insufficient safe staffing and senior cover out of hours
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Drive a nurse recruitment strategy to recruit the registered nurses required for medical wards to adopt the new staffing model.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 March 2015.
  2. Action

    Monitor staffing levels and their impact on quality and safety through the Trust Board and Quality Committee.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 March 2015.
  3. Action

    Provide assessed enhanced one-to-one care day and night using ward, bank or agency staffing when additional resources are required.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 March 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Medical wards cannot adopt proposed staffing levels until approximately 100 additional registered nurses are recruited, anticipated to take a further 12 months.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient overnight ward staffing capacity for patient workloads

Wider context from the report

“The evidence of senior nursing staff involved with this ward and with the trust’s internal investigation made it clear that those working on the ward on the night of 17/18 July felt they needed further staff to cope with the demands of the patients they were looking after. We heard that the ward sister followed hospital protocol to request assistance. When it was clear that no one was available from neighbouring wards, a bank nurse was requested. Unfortunately, the bank nurse cancelled at very short notice. The duty nurse manager was called, but noone was available to assist at short notice. 1. During daytime hours, where additional staff are needed, the Reducing Harm Team can be contacted to provide the necessary resources. I was told, although this is currently under review, that,as matters stand, this (or an equivalent) is not available during the night. 2. It has been suggested as part of a trust-wide review that the number of staff available on the wards at night be reduced – from 3 registered and 2 unregistered currently, to 3 registered and 1 unregistered. I am aware that this is merely a proposal – and not currently in place – but should this come into effect, I am concerned that events like these may re-occur, where staff simply do not have the capacity to look after their patients safely, because of workloads. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity; Insufficient safe staffing and senior cover out of hours.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of overnight additional staffing resources

Wider context from the report

“The evidence of senior nursing staff involved with this ward and with the trust’s internal investigation made it clear that those working on the ward on the night of 17/18 July felt they needed further staff to cope with the demands of the patients they were looking after. We heard that the ward sister followed hospital protocol to request assistance. When it was clear that no one was available from neighbouring wards, a bank nurse was requested. Unfortunately, the bank nurse cancelled at very short notice. The duty nurse manager was called, but noone was available to assist at short notice. 1. During daytime hours, where additional staff are needed, the Reducing Harm Team can be contacted to provide the necessary resources. I was told, although this is currently under review, that,as matters stand, this (or an equivalent) is not available during the night. 2. It has been suggested as part of a trust-wide review that the number of staff available on the wards at night be reduced – from 3 registered and 2 unregistered currently, to 3 registered and 1 unregistered. I am aware that this is merely a proposal – and not currently in place – but should this come into effect, I am concerned that events like these may re-occur, where staff simply do not have the capacity to look after their patients safely, because of workloads. ”

Is this part of a recurring concern?

Yes — Insufficient safe staffing and senior cover out of hours.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Drive a nurse recruitment strategy to recruit the registered nurses required for medical wards to adopt the new staffing model.

Verbatim wording from the response

“Our medical wards have not been as successful with nurse recruitment. This is a national problem but the Trust has developed and are currently driving a nurse recruitment strategy to recruit more Registered Nurses. Our medical wards, including the ward in which Mrs Cox was cared for, are currently being maintained on the post Keogh numbers as described below.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 6 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor staffing levels and their impact on quality and safety through the Trust Board and Quality Committee.

Verbatim wording from the response

“Requests for enhanced care and 1-1 support will continue to be supported when required. During this period of change the Trust Board and the Quality Committee continue to robustly monitor the staffing levels and the impact upon quality and safety.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 6 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide assessed enhanced one-to-one care day and night using ward, bank or agency staffing when additional resources are required.

Verbatim wording from the response

“1. A risk assessment form is completed on the ward identifying the level of enhanced care that is required.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 2 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the approved nursing staffing model of five registered and two unregistered staff by day and three registered and one unregistered staff by night.

Verbatim wording from the response

“New Investment Numbers: RN Days Numbers: 5 HCA Days Numbers: 2 RN Nights Numbers: 3 HCA Nights Numbers: 1 Overall Numbers: 5+2 Days; 3+1 Nights”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 4 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Medical wards cannot adopt proposed staffing levels until approximately 100 additional registered nurses are recruited, anticipated to take a further 12 months.

Verbatim wording from the response

“Our medical wards have not been as successful with nurse recruitment. This is a national problem but the Trust has developed and are currently driving a nurse recruitment strategy to recruit more Registered Nurses. Our medical wards, including the ward in which Mrs Cox was cared for, are currently being maintained on the post Keogh numbers as described below.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 6 · response
Published 12 March 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Deploy the Reducing Harms Team to support vulnerable patients requiring enhanced care.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 March 2015.
  2. 2

    Train substantive, bank and agency healthcare assistants to provide enhanced care, with specialist advice available.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 March 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing staffing arrangements provide enhanced one-to-one care whenever risk assessment identifies the need, including at night.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy the Reducing Harms Team to support vulnerable patients requiring enhanced care.

Verbatim wording from the response

“these patients in en-suite rooms. In response, the Trust has developed a ‘Reducing Harms Team’ to enhance the care given to our most vulnerable patients. This is not a professional or regulatory requirement. The Trust however felt it would help to improve care to this group of patients and have succeeded in implementing this. The Reducing Harms initiative was recognised nationally and nominated for the Nursing Times Awards 2014 making the final of the Improving Patient Dignity Category.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 2 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train substantive, bank and agency healthcare assistants to provide enhanced care, with specialist advice available.

Verbatim wording from the response

“Implementation of the Reducing Harms Team highlighted the need to ensure all of our HCA’s (bank, agency and substantive staff) are able to deliver enhanced care. All HCA’s receive training on providing enhanced care through their annual mandatory training, with additional training and advice available from the Dementia Nurse Specialist and Falls team. This means that wherever it has been identified that enhanced care is required (through the risk assessment tool) then these needs are able to be met through our substantive workforce regardless of the Reducing Harms team availability.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 2 · response
Published 12 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing staffing arrangements provide enhanced one-to-one care whenever risk assessment identifies the need, including at night.

Verbatim wording from the response

“Implementation of the Reducing Harms Team highlighted the need to ensure all of our HCA’s (bank, agency and substantive staff) are able to deliver enhanced care. All HCA’s receive training on providing enhanced care through their annual mandatory training, with additional training and advice available from the Dementia Nurse Specialist and Falls team. This means that wherever it has been identified that enhanced care is required (through the risk assessment tool) then these needs are able to be met through our substantive workforce regardless of the Reducing Harms team availability.”

Source location

2015-0094-Response-by-Sherwood-Forest-Hospital
Page 2 · response
Published 12 March 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026