PFD report

Kathryn Lynda Millard · Prevention of Future Deaths report

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Issued 25 Apr 2022•Mid Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to maintain identification of the attending clinician
    Part of recurring concern: Failure to accurately record the identities of clinicians involved in patient care
  2. Failure to communicate prescribed anti-embolic stocking instructions to nursing staff
    Part of recurring concern: Unreliable communication of patient-care information between clinical staff
  3. Failure to record clinical attendance and patient assessment in the medical records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Deliver safety messages and local teaching to nurses about escalating indicated but unprescribed appliances.

    Stated by Medway NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2022.
  2. Action

    Conduct an annual Trust-wide audit of healthcare record keeping, including compliance with relevant Trust policy.

    Stated by Medway NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2022.
  3. Action

    Undertake ongoing regular record-keeping audits through the Trust Gather reporting system and use findings to inform local audit programmes.

    Stated by Medway NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain identification of the attending clinician

Wider context from the report

“(3) The nursing staff were concerned on the 12 May 2021 as to the presentation and prognosis of the deceased. Whomever attended (if they anybody did in fact attend), did not make any entry into Mrs Millard’s medical records. It is concerning that the Trust were not able to identify this individual and that they did not discuss the patient’s presentation and prognosis with the nursing staff. ”

Is this part of a recurring concern?

Yes — Failure to accurately record the identities of clinicians involved in patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate prescribed anti-embolic stocking instructions to nursing staff

Wider context from the report

“(2) The medical records indicated that at least one doctor had indicated that Mrs Millard should have anti-embolic stockings applied. However, the nursing staff gave evidence that they were not aware of this. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record clinical attendance and patient assessment in the medical records

Wider context from the report

“(3) The nursing staff were concerned on the 12 May 2021 as to the presentation and prognosis of the deceased. Whomever attended (if they anybody did in fact attend), did not make any entry into Mrs Millard’s medical records. It is concerning that the Trust were not able to identify this individual and that they did not discuss the patient’s presentation and prognosis with the nursing staff. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document senior clinician treatment directions in the medical records

Wider context from the report

“(1) The direction of the most senior clinician, the orthopaedic surgeon, was not documented in the medical records and was not implemented. It is concerning that this treatment plan was not recorded properly in the deceased’s notes. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement senior clinician treatment directions

Wider context from the report

“(1) The direction of the most senior clinician, the orthopaedic surgeon, was not documented in the medical records and was not implemented. It is concerning that this treatment plan was not recorded properly in the deceased’s notes. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to discuss patient presentation and prognosis with nursing staff

Wider context from the report

“(3) The nursing staff were concerned on the 12 May 2021 as to the presentation and prognosis of the deceased. Whomever attended (if they anybody did in fact attend), did not make any entry into Mrs Millard’s medical records. It is concerning that the Trust were not able to identify this individual and that they did not discuss the patient’s presentation and prognosis with the nursing staff. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver safety messages and local teaching to nurses about escalating indicated but unprescribed appliances.

Verbatim wording from the response

“The Trust has also taken action to ensure that Anti-Embolic Stocking (AES) are prescribed and applied when indicated by the medical team. Safety messages and local teaching have occurred to ensure that nurses escalate incidents where an appliance has been indicated, but not prescribed.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an annual Trust-wide audit of healthcare record keeping, including compliance with relevant Trust policy.

Verbatim wording from the response

“An audit of healthcare record keeping (including compliance with relevant Trust policy) will take place on an annual basis Trust wide. In addition, compliance with the expected documentation standards are included in the Ward to Board Assurance and Accreditation Process, which will be rolling out from 27 June 2022.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake ongoing regular record-keeping audits through the Trust Gather reporting system and use findings to inform local audit programmes.

Verbatim wording from the response

“The results of such audits will be reported via the Trust’s Governance structures for Quality, including outcomes and exceptions. In addition, ongoing regular audits will be undertaken using the Trust ‘Gather’ reporting system by Care Groups to ensure that ongoing record keeping is of the required quality. This will help to inform local audit programmes and to measure the impact of actions taken, supporting improvement activity.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind all staff to record every patient contact in the medical record in line with national and Trust guidelines.

Verbatim wording from the response

“As you highlighted, the Trust was unable to ascertain if Mrs Millard was indeed assessed by a clinician on 12 May 2021 when her condition deteriorated as there is no record of this care taken place. This does not meet the standards we would expect and all staff have been reminded that all patient contacts are to be recorded in the patient medical record in line with national and Trust guidelines.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out documentation standards within the Ward to Board Assurance and Accreditation Process.

Verbatim wording from the response

“An audit of healthcare record keeping (including compliance with relevant Trust policy) will take place on an annual basis Trust wide. In addition, compliance with the expected documentation standards are included in the Ward to Board Assurance and Accreditation Process, which will be rolling out from 27 June 2022.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the Serious Incident Investigation findings at the junior doctor grand round.

Verbatim wording from the response

“In relation to the concern of poor record keeping by the medical doctor, the Orthopaedic team have discussed the outcome of the Serious Incident Investigation report at the junior doctor’s grand round.”

Source location

Response from Medway NHS Foundation Trust
Page 1 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit anti-embolic stocking practice monthly, monitor compliance during ward and drug rounds, and share identified lessons at ward meetings.

Verbatim wording from the response

“Since the recipient of this letter, the team has again sent out safety message to all nursing staff as a reminder of the expected standard. Compliance with expected practice will be audited monthly, and monitored during ‘Ward Rounds’ and ‘Drug Rounds’ and lessons identified will be shared at ward meetings.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind medical doctors of required healthcare record-keeping standards.

Verbatim wording from the response

“Medical doctors have been reminded of the importance and principles of effective healthcare record keeping, which is a minimum standard. The quality of records should meet the Generic Record Keeping Standard, General Medical Record keeping Standards (Royal Academy of Physicians) and Standards for the structure and content of patient records (Academy of Medical Royal Colleges).”

Source location

Response from Medway NHS Foundation Trust
Page 1 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit adherence to national and Trust record-keeping standards monthly and share results through local and divisional governance boards.

Verbatim wording from the response

“The adherence to national and Trust standards will be audited on a monthly basis and the results of the audit will be shared at local and divisional governance board meetings to ensure compliance and improvement in practice.”

Source location

Response from Medway NHS Foundation Trust
Page 1 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report record-keeping audit results through the Trust’s quality governance structures, including outcomes and exceptions.

Verbatim wording from the response

“The results of such audits will be reported via the Trust’s Governance structures for Quality, including outcomes and exceptions. In addition, ongoing regular audits will be undertaken using the Trust ‘Gather’ reporting system by Care Groups to ensure that ongoing record keeping is of the required quality. This will help to inform local audit programmes and to measure the impact of actions taken, supporting improvement activity.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure anti-embolic stockings are prescribed and applied when clinically indicated.

Verbatim wording from the response

“The Trust has also taken action to ensure that Anti-Embolic Stocking (AES) are prescribed and applied when indicated by the medical team. Safety messages and local teaching have occurred to ensure that nurses escalate incidents where an appliance has been indicated, but not prescribed.”

Source location

Response from Medway NHS Foundation Trust
Page 2 · response
Published 29 April 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026