PFD report

Levi Louis Alleyne · Prevention of Future Deaths report

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Issued 4 Nov 2022•Berkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
5

Named on the report

Responses found
4

Of 5 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of Standard Operating Procedure instructions to contact the local DNO during electrical hazards
  2. Fragmented DNO emergency contact arrangements across ambulance service boundaries
    Part of recurring concern: Unsafe emergency call handling
  3. Delays to life-saving treatment due to uncertainty about whether OHPLs remain live
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Share updated ambulance-service SOPs, including electricity-network maps and distribution-network-operator contact details, across NHS ambulance services.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 4 November 2022.
  2. Action

    Promote overhead-powerline safety guidance, risk assessment requirements, and the 105 reporting number through the Public Safety Committee.

    Stated by Electricity Networks AssociationStated completedThe respondent said that this action was complete when they made their response on 4 November 2022.
  3. Action

    Assess potential changes or improvements to public communications promoting awareness of dangers associated with electricity assets.

    Stated by Electricity Networks AssociationStated plannedThe respondent said that this action was planned when they made their response on 4 November 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.8

  1. Position

    The membership organisation can provide guidance and collaboration but cannot mandate NHS ambulance services to implement safety action.

    Stated by Association of Ambulance Chief ExecutivesUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of Standard Operating Procedure instructions to contact the local DNO during electrical hazards

Wider context from the report

“According to the evidence heard at the inquest: 1. At the time of the incident, the SCAS operator did not have any instruction in their Standard Operating Procedure to contact the local [DNO] to ensure that the electricity was cut off. There is no such instruction in the national Standard Operating Procedure. 2. The SCAS operator did identify and try to contact the DNO after the 999 call had ended. However, as they did not contact the correct emergency number provided by SSEN, they were kept on hold for several minutes. The emergency numbers are not incorporated into the software used by the ambulance control centre (CAD) and are not widely known. 3. There is considerable potential for confusion for ambulance control centres as there is not one national DNO emergency number to contact. There are 14 licensed DNOs and 12 ambulance service trusts in England and Wales with different boundaries. Ambulance control centres frequently pick up calls from other ambulance trust areas at times of high demand. The ambulance control centre must find the relevant DNO to contact and the relevant number for that DNO. 4. There was a delay in Mr Alleyne receiving CPR due to concerns about electricity still being live. There are thousands of incidents every day involving OHPLs. There is a risk that future deaths may occur due to confusion regarding electrical hazards. 5. The potential for future deaths is two-fold: ▪ unnecessary delay to life-saving treatment being given due to the fear (well-founded or otherwise) that OHPLs are still live, ▪ or potentially, by-standers or emergency services putting their lives at risk by approaching patients near electrical hazards where OHPLs remain live. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Fragmented DNO emergency contact arrangements across ambulance service boundaries

Wider context from the report

“According to the evidence heard at the inquest: 1. At the time of the incident, the SCAS operator did not have any instruction in their Standard Operating Procedure to contact the local [DNO] to ensure that the electricity was cut off. There is no such instruction in the national Standard Operating Procedure. 2. The SCAS operator did identify and try to contact the DNO after the 999 call had ended. However, as they did not contact the correct emergency number provided by SSEN, they were kept on hold for several minutes. The emergency numbers are not incorporated into the software used by the ambulance control centre (CAD) and are not widely known. 3. There is considerable potential for confusion for ambulance control centres as there is not one national DNO emergency number to contact. There are 14 licensed DNOs and 12 ambulance service trusts in England and Wales with different boundaries. Ambulance control centres frequently pick up calls from other ambulance trust areas at times of high demand. The ambulance control centre must find the relevant DNO to contact and the relevant number for that DNO. 4. There was a delay in Mr Alleyne receiving CPR due to concerns about electricity still being live. There are thousands of incidents every day involving OHPLs. There is a risk that future deaths may occur due to confusion regarding electrical hazards. 5. The potential for future deaths is two-fold: ▪ unnecessary delay to life-saving treatment being given due to the fear (well-founded or otherwise) that OHPLs are still live, ▪ or potentially, by-standers or emergency services putting their lives at risk by approaching patients near electrical hazards where OHPLs remain live. ”

Is this part of a recurring concern?

Yes — Unsafe emergency call handling.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays to life-saving treatment due to uncertainty about whether OHPLs remain live

Wider context from the report

“According to the evidence heard at the inquest: 1. At the time of the incident, the SCAS operator did not have any instruction in their Standard Operating Procedure to contact the local [DNO] to ensure that the electricity was cut off. There is no such instruction in the national Standard Operating Procedure. 2. The SCAS operator did identify and try to contact the DNO after the 999 call had ended. However, as they did not contact the correct emergency number provided by SSEN, they were kept on hold for several minutes. The emergency numbers are not incorporated into the software used by the ambulance control centre (CAD) and are not widely known. 3. There is considerable potential for confusion for ambulance control centres as there is not one national DNO emergency number to contact. There are 14 licensed DNOs and 12 ambulance service trusts in England and Wales with different boundaries. Ambulance control centres frequently pick up calls from other ambulance trust areas at times of high demand. The ambulance control centre must find the relevant DNO to contact and the relevant number for that DNO. 4. There was a delay in Mr Alleyne receiving CPR due to concerns about electricity still being live. There are thousands of incidents every day involving OHPLs. There is a risk that future deaths may occur due to confusion regarding electrical hazards. 5. The potential for future deaths is two-fold: ▪ unnecessary delay to life-saving treatment being given due to the fear (well-founded or otherwise) that OHPLs are still live, ▪ or potentially, by-standers or emergency services putting their lives at risk by approaching patients near electrical hazards where OHPLs remain live. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability and poor accessibility of correct DNO emergency numbers to ambulance control centre operators

Wider context from the report

“According to the evidence heard at the inquest: 1. At the time of the incident, the SCAS operator did not have any instruction in their Standard Operating Procedure to contact the local [DNO] to ensure that the electricity was cut off. There is no such instruction in the national Standard Operating Procedure. 2. The SCAS operator did identify and try to contact the DNO after the 999 call had ended. However, as they did not contact the correct emergency number provided by SSEN, they were kept on hold for several minutes. The emergency numbers are not incorporated into the software used by the ambulance control centre (CAD) and are not widely known. 3. There is considerable potential for confusion for ambulance control centres as there is not one national DNO emergency number to contact. There are 14 licensed DNOs and 12 ambulance service trusts in England and Wales with different boundaries. Ambulance control centres frequently pick up calls from other ambulance trust areas at times of high demand. The ambulance control centre must find the relevant DNO to contact and the relevant number for that DNO. 4. There was a delay in Mr Alleyne receiving CPR due to concerns about electricity still being live. There are thousands of incidents every day involving OHPLs. There is a risk that future deaths may occur due to confusion regarding electrical hazards. 5. The potential for future deaths is two-fold: ▪ unnecessary delay to life-saving treatment being given due to the fear (well-founded or otherwise) that OHPLs are still live, ▪ or potentially, by-standers or emergency services putting their lives at risk by approaching patients near electrical hazards where OHPLs remain live. ”

Is this part of a recurring concern?

Yes — Failure to use the appropriate emergency contact route; Unreliable access to emergency communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk to bystanders and emergency services from approaching patients near live OHPLs

Wider context from the report

“According to the evidence heard at the inquest: 1. At the time of the incident, the SCAS operator did not have any instruction in their Standard Operating Procedure to contact the local [DNO] to ensure that the electricity was cut off. There is no such instruction in the national Standard Operating Procedure. 2. The SCAS operator did identify and try to contact the DNO after the 999 call had ended. However, as they did not contact the correct emergency number provided by SSEN, they were kept on hold for several minutes. The emergency numbers are not incorporated into the software used by the ambulance control centre (CAD) and are not widely known. 3. There is considerable potential for confusion for ambulance control centres as there is not one national DNO emergency number to contact. There are 14 licensed DNOs and 12 ambulance service trusts in England and Wales with different boundaries. Ambulance control centres frequently pick up calls from other ambulance trust areas at times of high demand. The ambulance control centre must find the relevant DNO to contact and the relevant number for that DNO. 4. There was a delay in Mr Alleyne receiving CPR due to concerns about electricity still being live. There are thousands of incidents every day involving OHPLs. There is a risk that future deaths may occur due to confusion regarding electrical hazards. 5. The potential for future deaths is two-fold: ▪ unnecessary delay to life-saving treatment being given due to the fear (well-founded or otherwise) that OHPLs are still live, ▪ or potentially, by-standers or emergency services putting their lives at risk by approaching patients near electrical hazards where OHPLs remain live. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share updated ambulance-service SOPs, including electricity-network maps and distribution-network-operator contact details, across NHS ambulance services.

Verbatim wording from the response

“I can confirm that actions taken by South Central Ambulance Service NHS Trust, to update their Standard Operating Procedures (SOPs) following the inquest, have been shared across all NHS ambulance services, including a map and the appropriate contact details for each of the electricity Distribution Network Operators. In addition, to reinforce the required steps, the matter is being discussed with all Heads of Emergency Operations Centres at their meeting in January 2023.”

Source location

Response from AACE
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote overhead-powerline safety guidance, risk assessment requirements, and the 105 reporting number through the Public Safety Committee.

Verbatim wording from the response

“ENA continues to promote awareness of the dangers associated with electricity networks with third parties and members of the public through its Public Safety Committee (‘PSC’) which includes the Health and Safety Executive (‘HSE’). This includes promoting:”

Source location

Response from Energy Networks Association
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess potential changes or improvements to public communications promoting awareness of dangers associated with electricity assets.

Verbatim wording from the response

“Finally, we will also undertake an assessment of any changes or improvements that can be made to how we communicate with the public to promote the awareness of the dangers associated with electricity assets in the public domain.”

Source location

Response from Energy Networks Association
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the safety leaflet for emergency services in response to the concerns identified in the report.

Verbatim wording from the response

“Referencing the concerns set out in your report, ENA will also review and update accordingly its safety leaflet entitled - Safety advice for the Emergency Services. Again, this will be completed by 31st January 2023 at the latest and I will write to let you know when it has been done.”

Source location

Response from Energy Networks Association
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a review with each DNO and TNO confirming effective annual communication of regional network boundaries to local emergency services.

Verbatim wording from the response

“ENA has asked each DNO and TNO to check and confirm that suitable and effective arrangements are in place to regularly communicate on an annual basis, their overall network boundaries at a regional level or equivalent with their local emergency services. This will help maintain awareness of the appropriate DNO and TNO to be contacted in the event of an emergency involving overhead powerlines (OHPLs).”

Source location

Response from Energy Networks Association
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review scene-safety elements within the NHS Pathways triage system to identify any relevant learning or changes.

Verbatim wording from the response

“There are also system prompts for the Health Advisor to consider whether the situation also requires the attendance of other emergency services for any type of electrical hazard that has the potential to make the scene ‘unsafe’. Although such tragic incidents are rare, NHS Pathways are fully supportive of identifying any further learning from this case and are currently reviewing the scene safety elements within the triage system. The initial discovery has commenced, and any identified changes would be subject to review and sign off from the National Clinical Assurance Group and, if relevant, from the Emergency Call Prioritisation Advisory Group (ECPAG). The purpose of the ECPAG is to advise NHS England and Department of Health & Social Care (DHSC) on issues of ambulance call prioritisation.”

Source location

Response from NHS Digital
Page 3 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share concerns with police and fire health and safety bodies to promote suitable emergency procedures for electricity-network incidents.

Verbatim wording from the response

“HSE has also shared these concerns with the Association of Police Health and Safety Advisors (APHSAs), the National Police Chiefs Council (NPCC) and the National Fire Chiefs Council Health and Safety Committee to ensure all emergency services are aware and check they have suitable procedures in place to deal with incidents involving equipment on the electricity network.”

Source location

Response from Health and Safety Executive
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the report with CQC and HIW for consideration within their respective healthcare safety remits.

Verbatim wording from the response

“In relation to the first concern, in England the Care Quality Commission (CQC) is the lead inspection and enforcement body for safety and quality of treatment and care matters involving patients and service users in receipt of a health or adult social care service from a provider registered with CQC. The Memorandum of Understanding between CQC and HSE explains the respective roles and responsibilities of each organisation with regard to health and safety incidents.”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Comment on the draft Safety Advice for the Emergency Services information leaflet during its review.

Verbatim wording from the response

“The ENA are currently reviewing their information leaflet on Safety Advice for the Emergency Services. HSE has commented on the draft document and the review is due to be completed by the end of January 2023.”

Source location

Response from Health and Safety Executive
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The membership organisation can provide guidance and collaboration but cannot mandate NHS ambulance services to implement safety action.

Verbatim wording from the response

“Please note, AACE is a membership organisation, subscribed to by all UK NHS ambulance services, and as such can offer guidance, encourage collaboration across services, and represent sector views, but cannot mandate action.”

Source location

Response from AACE
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Preparing or overseeing local or national standard operating procedures and nationally overseeing 111 or 999 operations fall outside NHS Pathways’ remit.

Verbatim wording from the response

“NHS Pathways remit does not extend to preparing or overseeing local or national standard operating procedures or providing national oversight of 111 or 999 operations. Standard operating procedures relating to a range of operational requirements are locally set by 111 and 999 providers. NHS Pathways is a clinical decision support system and more operationally focused content such as how to contact a utility provider sits outside the remit of the NHS Pathways system.”

Source location

Response from NHS Digital
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

111 and 999 providers are responsible for setting standard operating procedures relating to operational requirements.

Verbatim wording from the response

“NHS Pathways remit does not extend to preparing or overseeing local or national standard operating procedures or providing national oversight of 111 or 999 operations. Standard operating procedures relating to a range of operational requirements are locally set by 111 and 999 providers. NHS Pathways is a clinical decision support system and more operationally focused content such as how to contact a utility provider sits outside the remit of the NHS Pathways system.”

Source location

Response from NHS Digital
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Care Quality Commission is responsible for considering delays to life-saving ambulance treatment in England.

Verbatim wording from the response

“This means that delays to life-saving treatment for patients provided by the ambulance service in England would fall within the remit of CQC and not HSE. We have therefore shared this report with CQC to consider.”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delays to life-saving ambulance treatment in England fall outside the respondent’s remit and within the Care Quality Commission’s remit.

Verbatim wording from the response

“In relation to the first concern, in England the Care Quality Commission (CQC) is the lead inspection and enforcement body for safety and quality of treatment and care matters involving patients and service users in receipt of a health or adult social care service from a provider registered with CQC. The Memorandum of Understanding between CQC and HSE explains the respective roles and responsibilities of each organisation with regard to health and safety incidents.”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribution and transmission network operators have suitable and effective arrangements with local emergency services for incidents involving electricity-network equipment.

Verbatim wording from the response

“We have contacted the Energy Networks Association (ENA), who have advised that DNOs and Transmission Network Operators (TNO) have suitable and effective arrangements in place with their local emergency services providers. This includes ensuring that emergency services have suitable emergency contact details for their DNO and that they know how to respond to an incident involving equipment on the electricity network. In future, the ENA has requested that DNOs and TNOs check their arrangements with the emergency services on an annual basis.”

Source location

Response from Health and Safety Executive
Page 2 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delays to life-saving treatment in Wales fall outside the respondent’s remit and within Healthcare Inspectorate Wales’s remit.

Verbatim wording from the response

“In Wales, the Healthcare Inspectorate Wales (HIW) is the independent inspectorate and regulator of healthcare. HIW’s core role is to review and inspect NHS and independent healthcare organisations in Wales to check that patients, the public, and others are receiving safe and effective care which meets recognised standards. The Memorandum of Understanding between HIW and HSE sets out our roles and responsibilities in further detail. As this would fall within HIW’s remit, we have shared this report with them.”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare Inspectorate Wales is responsible for considering delays to life-saving treatment in Wales.

Verbatim wording from the response

“In Wales, the Healthcare Inspectorate Wales (HIW) is the independent inspectorate and regulator of healthcare. HIW’s core role is to review and inspect NHS and independent healthcare organisations in Wales to check that patients, the public, and others are receiving safe and effective care which meets recognised standards. The Memorandum of Understanding between HIW and HSE sets out our roles and responsibilities in further detail. As this would fall within HIW’s remit, we have shared this report with them.”

Source location

Response from Health and Safety Executive
Page 1 · response
Published 4 November 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Discuss the required response steps with all Heads of Emergency Operations Centres at their January 2023 meeting.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 4 November 2022.
  2. 2

    Meet with all DNO and TNO member companies to coordinate responses to the identified overhead-powerline safety concerns.

    Stated by Electricity Networks AssociationStated completedThe respondent said that this action was complete when they made their response on 4 November 2022.
  3. 3

    Open dialogue with HSE about enhancing contractor and site-manager awareness through guidance publications and increasing awareness of the emergency 105 number.

    Stated by Electricity Networks AssociationStated plannedThe respondent said that this action was planned when they made their response on 4 November 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the required response steps with all Heads of Emergency Operations Centres at their January 2023 meeting.

Verbatim wording from the response

“I can confirm that actions taken by South Central Ambulance Service NHS Trust, to update their Standard Operating Procedures (SOPs) following the inquest, have been shared across all NHS ambulance services, including a map and the appropriate contact details for each of the electricity Distribution Network Operators. In addition, to reinforce the required steps, the matter is being discussed with all Heads of Emergency Operations Centres at their meeting in January 2023.”

Source location

Response from AACE
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with all DNO and TNO member companies to coordinate responses to the identified overhead-powerline safety concerns.

Verbatim wording from the response

“ENA has considered your concerns as expressed within your report and we wish to share with you the actions ENA and its members are implementing with an aim to prevent similar future events from occurring.”

Source location

Response from Energy Networks Association
Page 1 · response
Published 4 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Open dialogue with HSE about enhancing contractor and site-manager awareness through guidance publications and increasing awareness of the emergency 105 number.

Verbatim wording from the response

“ENA has great respect for the work of the HSE and our relationship is a constructive one borne from shared goals. We will open dialogue with the HSE to see whether we can support them to further enhance contractor/site manager awareness through the HSE’s guidance publications to industry and increase industry awareness of the emergency 105 number.”

Source location

Response from Energy Networks Association
Page 2 · response
Published 4 November 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/5

Data last updated 7 September 2026