PFD report

Peter Gary SEABY · Prevention of Future Deaths report

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Issued 27 Feb 2023•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to conduct an internal review following an unexpected resident death
    Part of recurring concern: Failure to learn from deaths through systematic review
  2. Insufficient staffing levels for resident care and supervision
    Part of recurring concern: Insufficient care-home staffing capacity for residents’ required care
  3. Failure to formalise allocation of resident supervision and meal preparation duties
    Part of recurring concern: Failure to reliably supervise and monitor residents in care accommodation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Create a detailed action plan arising from the internal review.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 7 March 2023.
  2. Action

    Adopt and embed the Patient Safety Incident Response Framework across Priory Adult Care.

    Stated by Priory GroupStated in progressThe respondent said that this action was in progress when they made their response on 7 March 2023.
  3. Action

    Review the Inquest findings and related information to identify remaining themes and trends.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 7 March 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Staffing levels and allocation are considered sufficient to keep residents safe, supported by contingency staffing and on-call management arrangements.

    Stated by Priory GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct an internal review following an unexpected resident death

Wider context from the report

“3. Mr Seaby died in 2018 and this is the second inquest into Mr Seaby’s death. There has still been no internal review carried out following Mr Seaby’s death which was unexpected. No Manager was present throughout the inquest and when some elements of evidence were put in dealing with Regulation 28 matters there was some surprise at some of the points raised in evidence heard during the course of the inquest. ”

Is this part of a recurring concern?

Yes — Failure to learn from deaths through systematic review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staffing levels for resident care and supervision

Wider context from the report

“2. It was not clear from the evidence that the staffing levels at Oaks and Woodcroft Care Home are sufficient to provide care for residents, including those requiring one to one supervision and supervision out of the Home and to cover individual activities ”

Is this part of a recurring concern?

Yes — Insufficient care-home staffing capacity for residents’ required care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formalise allocation of resident supervision and meal preparation duties

Wider context from the report

“1. Evidence was heard at the inquest of the “informal approach” taken with regard to arrangements as to who would provide supervision of residents, including on a one to one basis and who would cook and prepare their meals, including those residents who were subject to a specific SALT dietary plan. Evidence was also heard of steps which have been put in place since Mr Seaby’s death to provide written staff rotas for such matters, prepared by Team Leaders and Deputy Managers. However, despite these steps being taken, evidence was also heard at the inquest from staff, who continue to provide care at Oaks and Woodcroft Care Home, referring to providing care on an “informal basis” and that this “works”. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a detailed action plan arising from the internal review.

Verbatim wording from the response

“In respect of taking this review forward, our operational management team are to now closely consider the findings of your Inquest and other information made available about the tragic incident involving Mr Seaby. The review will assist the operational management team to draw out any salient themes and trends that still exist despite the overarching improvements made and the passage of time. A detailed action plan will be created and any significant learning points will be shared with colleagues at the home and also be shared more widely across Priory services as appropriate.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt and embed the Patient Safety Incident Response Framework across Priory Adult Care.

Verbatim wording from the response

“• Priory are in the process of adopting the Patient Safety Incident response Framework (PSIRF). This will assist Priory to better examine incident themes and trends and respond proportionately to incidents to achieve the most learning. We anticipate that PSIRF will be fully embedded across Priory Adult Care by Autumn 2023.”

Source location

Response from Priory
Page 3 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Inquest findings and related information to identify remaining themes and trends.

Verbatim wording from the response

“Our operational management team have now had an opportunity to meet with our legal representatives following the Inquest and this meeting highlighted several salient points that were raised, not least the requirement for a review to be undertaken of this matter as you have outlined.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit an additional Investigations Officer to support reviews and investigations.

Verbatim wording from the response

“• Priory are recruiting an additional Investigations Officer to assist in undertaking reviews and investigations.”

Source location

Response from Priory
Page 3 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review staffing numbers against colleague feedback, resident support plans and resident needs.

Verbatim wording from the response

“Our operational management team, together with the home management team, regularly review staffing levels at each of our homes, for example prior to the admission of a new resident and in response to the deterioration of a resident’s health. The operational management team have taken this opportunity to review staffing numbers again in response to your report, by consulting with the home management team, seeking feedback from colleagues at the home and reviewing resident support plans and considering resident needs. We are satisfied that staffing levels at The Oaks and Woodcroft Care Home are satisfactory, that staff are being effectively allocated to care for residents and that staffing numbers are sufficient to ensure that residents are safe and well looked after.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report all serious incidents through escalation arrangements and coordinate next-day discussions on communication, support and investigations.

Verbatim wording from the response

“• All serious incidents are ‘reported up’. Where necessary a meeting is held the next working day after a serious incident is identified with discussion held in respect of communication with family, staff support and investigation arrangements.”

Source location

Response from Priory
Page 3 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen role allocation, mealtime responsibilities and staff handover processes following staff feedback and debriefing.

Verbatim wording from the response

“Since the Inquest we have offered support to the staff member and explored with her what ████████ meant by the term ‘informal’. We have asked her to identify the areas of day-to-day practice that ████████ feels would benefit from being made more precise. More widely, the staff team as a whole have been given feedback, as part of the debrief process, on the outcome and learning from the Inquest and have been asked for their views on resident care and what, if any, improvements need to be made. This exercise has resulted in some additional improvements having been made in terms of the process for allocation of roles, staff understanding their roles and responsibilities particularly at mealtimes and the process for staff handovers having been strengthened.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct mealtimes in two sittings to enable closer supervision while residents eat and drink.

Verbatim wording from the response

“On a practical level, meal times are now undertaken in two sittings to enable closer supervision of each resident whilst eating and drinking.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report and review incidents and near misses, identifying improvement areas and lessons learned.

Verbatim wording from the response

“• Arrangements to promptly report and review each incident and ‘near-miss’ incident.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staffing levels and allocation are considered sufficient to keep residents safe, supported by contingency staffing and on-call management arrangements.

Verbatim wording from the response

“Our operational management team, together with the home management team, regularly review staffing levels at each of our homes, for example prior to the admission of a new resident and in response to the deterioration of a resident’s health. The operational management team have taken this opportunity to review staffing numbers again in response to your report, by consulting with the home management team, seeking feedback from colleagues at the home and reviewing resident support plans and considering resident needs. We are satisfied that staffing levels at The Oaks and Woodcroft Care Home are satisfactory, that staff are being effectively allocated to care for residents and that staffing numbers are sufficient to ensure that residents are safe and well looked after.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Assess staff competency in articulating residents’ support needs and observation levels.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  2. 2

    Continue consulting staff through supervision, meetings and engagement surveys to develop identified service improvements.

    Stated by Priory GroupStated in progressThe respondent said that this action was in progress when they made their response on 7 March 2023.
  3. 3

    Use the Nourish electronic care-record system to provide access to resident information and check support plans.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  4. 4

    Share significant learning from the review with home colleagues and, where appropriate, across Priory services.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 7 March 2023.
  5. 5

    Implement dysphagia guidance through policy OP47, staff summary materials and flash cards.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  6. 6

    Deliver emergency first-aid-at-work training through an internal expert training team.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  7. 7

    Escort residents to appointments with experienced staff familiar with their needs.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  8. 8

    Maintain person-centred support plans, resident profiles and structured care handovers.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  9. 9

    Induct and train colleagues using the International Dysphagia Diet Standardisation Initiative framework.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  10. 10

    Complete individual resident swallowing and choking risk assessments.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.
  11. 11

    Use Datix incident reporting to monitor and respond to incidents and near misses.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 7 March 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing care plans, handovers, risk assessments, training and oversight are considered sufficient to ensure residents receive safe, effective care.

    Stated by Priory GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess staff competency in articulating residents’ support needs and observation levels.

Verbatim wording from the response

“• Competency assessments to be completed by staff to ensure that they can articulate the resident’s support needs and observation levels.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue consulting staff through supervision, meetings and engagement surveys to develop identified service improvements.

Verbatim wording from the response

“We will continue to consult with, listen to and respond to staff at the home using, for example, the supervision process, staff meetings and colleague engagement surveys and continue to develop the service improvement opportunities are identified.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Nourish electronic care-record system to provide access to resident information and check support plans.

Verbatim wording from the response

“• The introduction of ‘Nourish’, a bespoke electronic care records system enabling colleagues at the home to have quick and easy access to resident profiles and support plans. Nourish also assists the management team to check that effective support plans are in place.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share significant learning from the review with home colleagues and, where appropriate, across Priory services.

Verbatim wording from the response

“In respect of taking this review forward, our operational management team are to now closely consider the findings of your Inquest and other information made available about the tragic incident involving Mr Seaby. The review will assist the operational management team to draw out any salient themes and trends that still exist despite the overarching improvements made and the passage of time. A detailed action plan will be created and any significant learning points will be shared with colleagues at the home and also be shared more widely across Priory services as appropriate.”

Source location

Response from Priory
Page 2 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement dysphagia guidance through policy OP47, staff summary materials and flash cards.

Verbatim wording from the response

“• An overarching policy: OP47 Supporting Service Users with Swallowing Difficulties (Dysphagia) which is supplemented by a summary of the policy and ‘flash’ cards made available to staff at the home.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver emergency first-aid-at-work training through an internal expert training team.

Verbatim wording from the response

“• An internal training team of experts to deliver emergency first aid at work training to colleagues across Priory Adult Care. This has helped to ensure that staff consider the risk of choking and the practical measures that can be put in place to reduce the risk.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escort residents to appointments with experienced staff familiar with their needs.

Verbatim wording from the response

“• Arrangements to ensure that residents are escorted to appointments with experienced staff who know the particular resident.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain person-centred support plans, resident profiles and structured care handovers.

Verbatim wording from the response

“• Having in place person centred support plans, handovers and one-page resident profiles.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Induct and train colleagues using the International Dysphagia Diet Standardisation Initiative framework.

Verbatim wording from the response

“• A process for inducting and training colleagues with reference to the International Dysphagia Diet Standardisation Initiative (IDDSI) framework.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete individual resident swallowing and choking risk assessments.

Verbatim wording from the response

“• Detailed individual resident swallowing / choking risk assessments.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Datix incident reporting to monitor and respond to incidents and near misses.

Verbatim wording from the response

“• The introduction of the Datix incident reporting system in Autumn 2019 has helped management colleagues to better monitor and respond to incidents and near misses.”

Source location

Response from Priory
Page 3 · response
Published 7 March 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing care plans, handovers, risk assessments, training and oversight are considered sufficient to ensure residents receive safe, effective care.

Verbatim wording from the response

“• Having in place person centred support plans, handovers and one-page resident profiles.”

Source location

Response from Priory
Page 1 · response
Published 7 March 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026