PFD report

David Granville Oswald Hughes · Prevention of Future Deaths report

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Issued 9 Feb 2016•Leicester City and South Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Unavailability of call bell systems in patient bedrooms
    Part of recurring concern: Unreliable access to emergency communicationPart of recurring concern: Unreliable call bell systems for summoning assistance
  2. Failure to complete fluid balance charts consistently and accurately
    Part of recurring concern: Failure to reliably monitor patient fluid balancePart of recurring concern: Unreliable recording of fluid balance information
  3. Failure of nursing staff to recognise signs and symptoms of physical illness
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Present preferred call-bell options to the Service Finance and Performance Committee for an investment decision.

    Stated by Leicestershire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 9 February 2016.
  2. Action

    Report missed observations through the incident system, review them by the ward matron, and interview responsible staff with action taken where necessary.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 9 February 2016.
  3. Action

    Implement the reviewed fluid-balance documentation approach and support it with training for all clinical staff.

    Stated by Leicestershire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 9 February 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Traditional call-bell systems cannot be fitted throughout mental health bedroom areas because of the ligature risks they present.

    Stated by Leicestershire Partnership NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of call bell systems in patient bedrooms

Wider context from the report

“3. Patient bedrooms are not fitted with a call bell system. The staff rely on patients being able to leave their bedroom and seek help or be able to shout loudly enough to be heard. Clearly, a patient who is so unwell that they can do neither would not be able to alert staff that assistance was required. ”

Is this part of a recurring concern?

Yes — Unreliable access to emergency communication; Unreliable call bell systems for summoning assistance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete fluid balance charts consistently and accurately

Wider context from the report

“2. Fluid balance charts were not properly completed. There was no uniformity as to how or when staff would record fluid intake. Some staff would record fluid if they gave Mr. Hughes a drink. Some would record if they witnessed Mr Hughes drink it. Therefore, the fluid balance charts were rendered meaningless. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable recording of fluid balance information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of nursing staff to recognise signs and symptoms of physical illness

Wider context from the report

“4. The nursing staff who gave evidence were Registered Mental Health Nurses or Health Care Support Workers. The evidence that they gave suggested they may not appreciate the signs and symptoms of a physical problem / illness. One nurse said that he would not. Although it is understood that discussions have taken place regarding the recruitment of 5 Registered General Nurses to supplement the 2 already in post at the Bradgate Unit and address this concern, it is understood that recruitment has not yet occurred and no date for commencement of recruitment could be given. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct Level 2 observations at prescribed intervals

Wider context from the report

“1. Level 2 observations were not conducted at the prescribed time intervals and periods of up to two hours lapsed between observations that should have been conducted every 15 minutes. When observations were conducted they were not always carried out as per the protocol. Assurances have been given at previous inquests that the performing and recording of these observations would be monitored, audited and staff would be trained regarding the importance of such observations. The same assurances were given at Mr. Hughes' inquest. It therefore appears that changes have not been made or if they have they are not working. Alternatively, changes may occur in the short-term but they are not being maintained and therefore the monitoring and auditing systems, if implemented, appear not to be working. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out Level 2 observations in accordance with protocol

Wider context from the report

“1. Level 2 observations were not conducted at the prescribed time intervals and periods of up to two hours lapsed between observations that should have been conducted every 15 minutes. When observations were conducted they were not always carried out as per the protocol. Assurances have been given at previous inquests that the performing and recording of these observations would be monitored, audited and staff would be trained regarding the importance of such observations. The same assurances were given at Mr. Hughes' inquest. It therefore appears that changes have not been made or if they have they are not working. Alternatively, changes may occur in the short-term but they are not being maintained and therefore the monitoring and auditing systems, if implemented, appear not to be working. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present preferred call-bell options to the Service Finance and Performance Committee for an investment decision.

Verbatim wording from the response

“The service will conduct an appraisal and feasibility study to facilitate appropriate (individual patient) call-bell facilities by 31 July 2016. The preferred options will be presented to the Service Finance and Performance Committee by September 2016 for investment decision.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report missed observations through the incident system, review them by the ward matron, and interview responsible staff with action taken where necessary.

Verbatim wording from the response

“All missed observations should be reported through the incident reporting system and are subsequently reviewed by the relevant ward matron. Responsible clinical staff involved in late or missed observations are interviewed and action taken where necessary.”

Source location

David-Hughes-Response
Page 2 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the reviewed fluid-balance documentation approach and support it with training for all clinical staff.

Verbatim wording from the response

“The lead Dietician for Adult Mental Health has been asked to review the fluid chart and its relationship to the Trust Hospital Nutrition and Hydration Policy. It is expected the review of the forms will be completed by the end of April 2016 and implementation will be supported by training to all clinical staff.”

Source location

David-Hughes-Response
Page 2 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Therapeutic Observation Policy to determine how physical-health observations should be incorporated or separately guided.

Verbatim wording from the response

“The Therapeutic Observation Policy will be reviewed by 30 April 2016 to consider how the completion of therapeutic observation for physical health concerns should be included or if separate guidance is required.”

Source location

David-Hughes-Response
Page 2 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an appraisal and feasibility study for appropriate individual-patient call-bell facilities.

Verbatim wording from the response

“The service will conduct an appraisal and feasibility study to facilitate appropriate (individual patient) call-bell facilities by 31 July 2016. The preferred options will be presented to the Service Finance and Performance Committee by September 2016 for investment decision.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the fluid balance chart and its relationship to the Trust Nutrition and Hydration Policy.

Verbatim wording from the response

“The lead Dietician for Adult Mental Health has been asked to review the fluid chart and its relationship to the Trust Hospital Nutrition and Hydration Policy. It is expected the review of the forms will be completed by the end of April 2016 and implementation will be supported by training to all clinical staff.”

Source location

David-Hughes-Response
Page 2 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a review of appropriate call-bell options for Mental Health areas.

Verbatim wording from the response

“There are currently 6 rooms identified for patients with physical disabilities in that have call bells in Mental Health Acute Inpatient Services. Traditional call bell systems are not appropriate for Mental Health areas (due to the ligature risks they present), which means the Trust does not have call bells fitted to all Mental Health bedroom areas. However, the service is currently completing a review of appropriate options.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the Bradgate general nurse team through a further recruitment cycle for new posts.

Verbatim wording from the response

“Although mental health nurses do have training in basic physical healthcare the service acknowledges the benefits to patients of integrating additional General Nurses into each ward's multi-disciplinary team and it is the service's commitment to facilitate this.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Therapeutic Observation Policy with competency-based training and competency checks before staff lead patient observations.

Verbatim wording from the response

“The poor practice demonstrated by staff regarding observations at the time of the incident is unacceptable and is not tolerated. A new version of the Trust's Therapeutic Observation Policy was implemented in 2015 with staff competency based training in the practical application of the policy. The policy is aimed at observing patients in relation to risk of harm, however does include assessment of physical wellbeing. All staff who carry out therapeutic observations are competency checked by a ward nurse or matron before they are allowed to lead on a patient's observations. This is applicable for all ward substantive and bank staff.”

Source location

David-Hughes-Response
Page 2 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise admission of patients with physical disabilities or illness to disabled or call-bell-equipped bedrooms.

Verbatim wording from the response

“During the interim period, increased observations levels will be set for those patients who present as physically unwell. The frequency of these observations will be agreed within the multi-disciplinary team and adjusted as required by clinical assessment. Bradgate Unit patients presenting with physical disabilities or illness will be prioritised admission into our disabled or call-bell equipped bedrooms.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Traditional call-bell systems cannot be fitted throughout mental health bedroom areas because of the ligature risks they present.

Verbatim wording from the response

“There are currently 6 rooms identified for patients with physical disabilities in that have call bells in Mental Health Acute Inpatient Services. Traditional call bell systems are not appropriate for Mental Health areas (due to the ligature risks they present), which means the Trust does not have call bells fitted to all Mental Health bedroom areas. However, the service is currently completing a review of appropriate options.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Set increased observation levels for physically unwell patients, with frequency agreed by the multidisciplinary team and adjusted through clinical assessment.

    Stated by Leicestershire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 9 February 2016.
  2. 2

    Maintain two physical-health lead nurses in post to support patients across the service.

    Stated by Leicestershire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 9 February 2016.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Expansion of the general nurse team may be constrained by difficulty recruiting nursing staff and lack of applicants.

    Stated by Leicestershire Partnership NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set increased observation levels for physically unwell patients, with frequency agreed by the multidisciplinary team and adjusted through clinical assessment.

Verbatim wording from the response

“During the interim period, increased observations levels will be set for those patients who present as physically unwell. The frequency of these observations will be agreed within the multi-disciplinary team and adjusted as required by clinical assessment. Bradgate Unit patients presenting with physical disabilities or illness will be prioritised admission into our disabled or call-bell equipped bedrooms.”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain two physical-health lead nurses in post to support patients across the service.

Verbatim wording from the response

“Although the service has had two physical health lead nurses in post since July 2015, the service acknowledges the practical limitations of a limited sized team. The service has agreed to expand our general nurse team at the Bradgate and has consequently completed a cycle of recruitment into new posts. However, there were no applicants and a second cycle has commenced with a closing date in March 2016. It is acknowledged that”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expansion of the general nurse team may be constrained by difficulty recruiting nursing staff and lack of applicants.

Verbatim wording from the response

“Although the service has had two physical health lead nurses in post since July 2015, the service acknowledges the practical limitations of a limited sized team. The service has agreed to expand our general nurse team at the Bradgate and has consequently completed a cycle of recruitment into new posts. However, there were no applicants and a second cycle has commenced with a closing date in March 2016. It is acknowledged that”

Source location

David-Hughes-Response
Page 3 · response
Published 9 February 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026