PFD report

Julie Sheila Beasley · Prevention of Future Deaths report

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Issued 28 May 2025•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
11

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Failure to communicate discharge actions to the GP
    Part of recurring concern: Failure to reliably notify primary care of changes affecting patient care
  2. Failure to review records and identify the need for urgent mental health assessment
    Part of recurring concern: Failure to recognise and respond to deteriorating mental health in service usersPart of recurring concern: Failure to review relevant clinical records before care decisionsPart of recurring concern: Unreliable assessment of patients’ mental state
  3. Poor clinical record keeping and documentation of decision-making rationale
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Issue a Trust-wide safety alert reinforcing completion of electronic assessment documentation.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 June 2025.
  2. Action

    Provide reflective supervision to the staff member involved in the missed communication.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 June 2025.
  3. Action

    Develop an electronic handover tool documenting follow-up actions and emerging risks.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 June 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate discharge actions to the GP

Wider context from the report

“(1) Mrs Beasley was seen at home following a call to the mental health crisis team and required a full V4 mental health assessment that did not take place and instead an SBAR review was completed, and the nurse did not scrutinise the medications and medication changes that had been previously made and made errors about the doses. Mrs Beasley was informed she was discharged back to her GP, but no actions were sent by the mental health Trust to the GP. ”

Is this part of a recurring concern?

Yes — Failure to reliably notify primary care of changes affecting patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review records and identify the need for urgent mental health assessment

Wider context from the report

“(3) Mrs Beasley was conveyed to hospital having taken an overdose of medication and was reviewed by the Trust mental health liaison team. Review of the mental health Trust medical records would have shown that Mrs Beasley had an SBAR review rather than a V4 mental health assessment. This should have alerted staff to the fact that an urgent assessment was required when Mrs Beasley attended mental health liaison following an overdose of her medication. This did not happen. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users; Failure to review relevant clinical records before care decisions; Unreliable assessment of patients’ mental state.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor clinical record keeping and documentation of decision-making rationale

Wider context from the report

“(5) Multiple experienced members of the mental health teams had contact with Mrs Beasley between January and March and did not make detailed entries into the medical or ask questions of Mrs Beasley about what additional information she had to provide about her risks of harm and suicidal ideation, review of her medication given her deteriorating mental health and calls to the crisis team disclosing increasing suicidal thoughts and ideation accompanied by acts and plans. There was a lack of professional curiosity and poor record keeping and rationale for decision-making. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record clinically relevant details of telephone contacts

Wider context from the report

“(2) Following this Mrs Beasley contacted crisis mental health explaining that she had vital information that she had not shared following a visit by a psychiatric nurse at her home. Mrs Beasley was not asked what the information was. Mrs Beasley contacted the crisis team again a few days later repeating that she had not shared information and again was not asked what the information was and was not given an appointment. Mrs Beasley’s telephone contacts were noted in her medical record with no details recorded as to what the additional information Mrs Beasley wanted to share. Mrs Beasley did not receive the appropriate psychiatric assessment following her contact with the crisis team. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate accurate assessment and appointment information

Wider context from the report

“(4) Mrs Beasley had been requesting an urgent appoint and responded immediately to a letter from the Trust informing her she needed an urgent psychiatric appointment. When Mrs Beasley contacted the crisis team, she was again informed incorrectly that she had recently had a V4 psychiatric assessment and did not require an urgent appointment. The crisis team were not communicating effectively either with Mrs Beasley, her GP or internally within their own team. ”

Is this part of a recurring concern?

Yes — Unreliable crisis-team access and communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to scrutinise medication and medication changes

Wider context from the report

“(1) Mrs Beasley was seen at home following a call to the mental health crisis team and required a full V4 mental health assessment that did not take place and instead an SBAR review was completed, and the nurse did not scrutinise the medications and medication changes that had been previously made and made errors about the doses. Mrs Beasley was informed she was discharged back to her GP, but no actions were sent by the mental health Trust to the GP. ”

Is this part of a recurring concern?

Yes — Failure to identify clinically significant medication risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete required comprehensive mental health assessments

Wider context from the report

“(1) Mrs Beasley was seen at home following a call to the mental health crisis team and required a full V4 mental health assessment that did not take place and instead an SBAR review was completed, and the nurse did not scrutinise the medications and medication changes that had been previously made and made errors about the doses. Mrs Beasley was informed she was discharged back to her GP, but no actions were sent by the mental health Trust to the GP. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of effective communication within and across mental health services

Wider context from the report

“(4) Mrs Beasley had been requesting an urgent appoint and responded immediately to a letter from the Trust informing her she needed an urgent psychiatric appointment. When Mrs Beasley contacted the crisis team, she was again informed incorrectly that she had recently had a V4 psychiatric assessment and did not require an urgent appointment. The crisis team were not communicating effectively either with Mrs Beasley, her GP or internally within their own team. ”

Is this part of a recurring concern?

Yes — Unreliable crisis-team access and communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to elicit additional risk information from patients

Wider context from the report

“(2) Following this Mrs Beasley contacted crisis mental health explaining that she had vital information that she had not shared following a visit by a psychiatric nurse at her home. Mrs Beasley was not asked what the information was. Mrs Beasley contacted the crisis team again a few days later repeating that she had not shared information and again was not asked what the information was and was not given an appointment. Mrs Beasley’s telephone contacts were noted in her medical record with no details recorded as to what the additional information Mrs Beasley wanted to share. Mrs Beasley did not receive the appropriate psychiatric assessment following her contact with the crisis team. ”

Is this part of a recurring concern?

Yes — Incomplete clinical history-taking.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review medication during deteriorating mental health

Wider context from the report

“(5) Multiple experienced members of the mental health teams had contact with Mrs Beasley between January and March and did not make detailed entries into the medical or ask questions of Mrs Beasley about what additional information she had to provide about her risks of harm and suicidal ideation, review of her medication given her deteriorating mental health and calls to the crisis team disclosing increasing suicidal thoughts and ideation accompanied by acts and plans. There was a lack of professional curiosity and poor record keeping and rationale for decision-making. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an appropriate urgent psychiatric appointment

Wider context from the report

“(2) Following this Mrs Beasley contacted crisis mental health explaining that she had vital information that she had not shared following a visit by a psychiatric nurse at her home. Mrs Beasley was not asked what the information was. Mrs Beasley contacted the crisis team again a few days later repeating that she had not shared information and again was not asked what the information was and was not given an appointment. Mrs Beasley’s telephone contacts were noted in her medical record with no details recorded as to what the additional information Mrs Beasley wanted to share. Mrs Beasley did not receive the appropriate psychiatric assessment following her contact with the crisis team. ”

Is this part of a recurring concern?

Yes — Unreliable psychiatric appointment provision and coordination; Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Trust-wide safety alert reinforcing completion of electronic assessment documentation.

Verbatim wording from the response

“Further, the Trust issued a Trust-wide safety alert, in respect of Electronic Assessment Documentation, which re-enforces and reminds colleagues that all sections of the Initial Assessment form should be completed or a clear rationale for why it is not possible to complete a section should be given e.g ‘Patient is unable to provide this information at present due to their current presentation’.”

Source location

Response from Essex Partnership University NHS Trust
Page 1 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide reflective supervision to the staff member involved in the missed communication.

Verbatim wording from the response

“By way of further assurance, reflective supervision is being undertaken with the individual staff member who did not speak with Mrs Beasley.”

Source location

Response from Essex Partnership University NHS Trust
Page 3 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an electronic handover tool documenting follow-up actions and emerging risks.

Verbatim wording from the response

“In addition, the Trust has developed a new electronic handover tool process which will aid clearer documentation and clarity in respect of follow up actions.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Mental Health Liaison Service staff to complete V4 assessments for all patients.

Verbatim wording from the response

“Response: We refer to the reply set out under concern 1 above, namely that the Trust has continued to review our assessment processes to ensure that the appropriate reviews are undertaken in a timely manner. Additionally, the Mental Health Liaison Service have been reminded of the requirement for a V4 assessment to be completed for all patients. Team Leads will seek the advice of HR in respect of any individual staff concerns as required, in light of the need to ensure correct and adequate documentation is completed in a timely manner. Staff have been advised of the expectation for clear written rationale in circumstances where the documentation has not been completed (as highlighted under response 1 above).”

Source location

Response from Essex Partnership University NHS Trust
Page 3 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require full biopsychosocial mental health assessments, with documented rationale for omissions.

Verbatim wording from the response

“Response: The Trust has continued to review our assessment processes to ensure that the appropriate reviews are undertaken in a timely manner and are supported through the MDT approach which then supports a joined up approach to patient assessments. Staff in the Mental Health Crisis team are required to undertake a mental health assessment for all patients, which is monitored and audited via supervision meetings and compliance reviews.”

Source location

Response from Essex Partnership University NHS Trust
Page 1 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide three senior leads to support the crisis team.

Verbatim wording from the response

“Psychiatrist review requests are now all sent to an MDT email address rather than to individual psychiatrists, so that this may be actively, and in a timely way attended to by the MDT review. The team is now supported by three senior leads within the team.”

Source location

Response from Essex Partnership University NHS Trust
Page 4 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send patient contact details and highlighted actions to GPs through administrative support.

Verbatim wording from the response

“By way of evidence provided to the Court, the team have clear processes for GPs to be emailed following any patient contact. Clinical staff are supported by the Team administrative personnel who are tasked with sending assessment details to GP’s, which includes highlighted actions.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Route crisis-team communications and psychiatrist review requests to multidisciplinary team mailboxes.

Verbatim wording from the response

“A process has also been initiated whereby communication is not sent to an individual, but will be sent to the MDT. This ensures there are no delays in communication / actions requiring attention.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly evidence-based assessment quality audits and provide feedback on findings.

Verbatim wording from the response

“Monitoring of the quality of assessments, noting the concerns above has been enhanced with monthly assessment quality audits. The audits are evidence based (NICE Guidance) and undertaken by each lead reviewing 10 cases each month. The lead will feedback to staff the themes they have found, good practice and areas for improvement, as a means of ‘spot checking’ the assessments that are being carried out. In addition to the team monthly audits, an EPUT wide audit carried out in April 2025 for urgent care, showed overall for the 5 teams, sections regarding Patient Details, Consent & Capacity, Carers, Referral Details and Assessment attained results at 91% or above regarding compliance.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing urgent-care learning, deadlines and impact through monthly quality and safety meetings.

Verbatim wording from the response

“This event was led by the Director of Quality and Safety and Operational Associate Director on the 19th August 2024 with a focus on assessment and family involvement. A follow up Urgent care away day took place on 1st May 2025 to review all learning, data and incident reporting across 2023- 2024 for urgent care to ensure joined up thematic learning and review. The scrutiny of deadlines and impact continues to be reviewed at the monthly Urgent care Quality and safety meetings.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Develop a case for extending STORM training to all registered Trust clinicians.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 June 2025.
  2. 2

    Apply for Royal College standard accreditation for the crisis resolution and home treatment service.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 June 2025.
  3. 3

    Deliver STORM suicide-prevention training to registered urgent-care clinicians.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 June 2025.
  4. 4

    Review the Community Response Home Treatment Policy, incorporating learning from the case.

    Stated by Essex Partnership University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 June 2025.
  5. 5

    Increase Trust facilitator capacity by training eight additional facilitators.

    Stated by Essex Partnership University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 June 2025.
  6. 6

    Hold urgent-care quality and learning events addressing assessment, family involvement, incidents and thematic learning.

    Stated by Essex Partnership University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a case for extending STORM training to all registered Trust clinicians.

Verbatim wording from the response

“This training is offered to all registered clinicians across our urgent care pathway and we have a case for change developed through our trust wide suicide prevention group focussed on widening this to all registered clinicians across the whole Trust. The case for change also details EPUTs plan to move away from risk stratification to align with latest NHSE guidance ‘staying safe from suicide’ published in April 2025.”

Source location

Response from Essex Partnership University NHS Trust
Page 4 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply for Royal College standard accreditation for the crisis resolution and home treatment service.

Verbatim wording from the response

“The Service is currently seeking to apply for Royal College standard accreditation, which provides a robust evidence based framework for service delivery. The Quality Network for Crisis Resolution and Home Treatment Teams aims to work with teams to assure and improve the quality of crisis resolution and home treatment services for people with acute mental illness and their carers.”

Source location

Response from Essex Partnership University NHS Trust
Page 3 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver STORM suicide-prevention training to registered urgent-care clinicians.

Verbatim wording from the response

“Alongside this we have been supporting all registered clinicians across our urgent care pathways to access STORM training, storm training is a three day training course focussed on safety assessment, formulation and planning. As part of our trust year 1 priorities for suicide prevention we set a target of 50% by April 2025 of registered urgent care practitioners completing the 3 day training, this was achieved. Compliance in June 2025 reported an increase to 73% compliance of training attendance in this area against a target of 95% to be achieved by April 2026. The Trust’s plan to achieve full compliance includes an increase of Trust facilitators training. A further 8 facilitators commence in September 2025, increase training capacity.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Community Response Home Treatment Policy, incorporating learning from the case.

Verbatim wording from the response

“The Trust Community Response Home Treatment Policy is currently under review as part of routine review processes, the learning to be taken from this case will be considered as part of the review.”

Source location

Response from Essex Partnership University NHS Trust
Page 3 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Trust facilitator capacity by training eight additional facilitators.

Verbatim wording from the response

“Alongside this we have been supporting all registered clinicians across our urgent care pathways to access STORM training, storm training is a three day training course focussed on safety assessment, formulation and planning. As part of our trust year 1 priorities for suicide prevention we set a target of 50% by April 2025 of registered urgent care practitioners completing the 3 day training, this was achieved. Compliance in June 2025 reported an increase to 73% compliance of training attendance in this area against a target of 95% to be achieved by April 2026. The Trust’s plan to achieve full compliance includes an increase of Trust facilitators training. A further 8 facilitators commence in September 2025, increase training capacity.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold urgent-care quality and learning events addressing assessment, family involvement, incidents and thematic learning.

Verbatim wording from the response

“Response: A Quality and Learning event, Trust wide for urgent care teams has been held. This included Crisis Response and Home Treatment team leaders, clinical managers and service mangers.”

Source location

Response from Essex Partnership University NHS Trust
Page 2 · response
Published 4 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026