PFD report

Lauren Victoria Finch · Prevention of Future Deaths report

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Issued 21 Oct 2019•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure of investigation staff to correctly understand and apply the observation policy
    Part of recurring concern: Failure to ensure clinical governance staff are competent for safety oversightPart of recurring concern: Unreliable patient observation arrangements
  2. Delays of up to 24 hours in recording clinical information
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Failure of ward management to understand the observation policy
    Part of recurring concern: Unreliable patient observation arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Develop a refresher training package on therapeutic observations, including policy procedures and clinical case studies.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2020.
  2. Action

    Support the Deputy Ward Manager’s ongoing policy-compliance reflection and quality-assurance responsibilities through ward-manager supervision.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2020.
  3. Action

    Introduce electronic observations to record exact observation times in electronic care records.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of investigation staff to correctly understand and apply the observation policy

Wider context from the report

“3. The Trust carried out an investigation following the death of Lauren. It was of concern that the lead investigator (who gave evidence at the inquest) did not understand the Observation Policy and suggested that observations should be carried out at irregular intervals (which was correct) but then gave an example of 10 minute observations being carried out at: 10 am, 10.08 am, 10.20 am (which is clearly not in accordance with the Policy). The interval should never exceed the 10 minute period (and there is 12 minutes between 10.08 am and 10.20 am). ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical governance staff are competent for safety oversight; Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays of up to 24 hours in recording clinical information

Wider context from the report

“4. There were examples in the records of nursing staff putting in entries 24 hours after the event had occurred. Whilst it is accepted that nursing staff may, on occasion, need to wait some time before marking an entry into the clinical record, a period of 24 hours when dealing with patients at risk of self-harm and suicide means that relevant information is potentially not available to staff on the next shift. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ward management to understand the observation policy

Wider context from the report

“2. The Deputy Ward Manager on Westleigh Ward at Atherleigh Park Hospital confirmed that she did not and still does not check that observations by staff are being carried out in accordance with the Trust policy, despite accepting that this was her role when the nurse in charge of a shift. Further, the Deputy Manager of Westleigh Ward did not understand the Policy and thought that observations were to be carried out at regular intervals (as referred to above). ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out patient observations at irregular intervals within the permitted time window

Wider context from the report

“1. Nursing staff and Health Care Assistants on Westleigh Ward at Atherleigh Park Hospital were carrying out (and continue to carry out) observations of patients at precise intervals (for example, if a patient is on half-hourly observations, staff explained that they would aim to carry out observations at 10.00 am, 10.30 a.m., 11 am etc.). Further, all records showed that the timings of observations were at precise intervals. This is not in accordance with the Trust’s policy of observations (which confirms that observations should be irregular but within the (e.g. 30 minute) window. The reason for this policy is clearly to avoid a situation whereby a patient can predict when they will next be observed (and offer an opportunity for the patient to take action to harm herself during that period of time). ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ward supervision to check compliance with the observation policy

Wider context from the report

“2. The Deputy Ward Manager on Westleigh Ward at Atherleigh Park Hospital confirmed that she did not and still does not check that observations by staff are being carried out in accordance with the Trust policy, despite accepting that this was her role when the nurse in charge of a shift. Further, the Deputy Manager of Westleigh Ward did not understand the Policy and thought that observations were to be carried out at regular intervals (as referred to above). ”

Is this part of a recurring concern?

Yes — Failure to provide adequate supervision of care staff; Unreliable patient observation arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a refresher training package on therapeutic observations, including policy procedures and clinical case studies.

Verbatim wording from the response

“• A training package has been developed to support face to face refresher training for all Nursing staff and Health Care Assistants. This training not only reminds clinicians of the correct procedure when completing therapeutic observations, but will use case studies to discuss various scenarios in how this policy should be applied in clinical practice. This training is to be delivered to all Nursing staff (including health care assistants) working at Atherleigh Park during December 2019.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 1 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support the Deputy Ward Manager’s ongoing policy-compliance reflection and quality-assurance responsibilities through ward-manager supervision.

Verbatim wording from the response

“• Following the inquest, the Assistant Clinical Director completed a reflective session with the Deputy Ward Manager in respect of the number of concerns identified. This session included a discussion about the requirements of the policy when completing 10 minute observation checks. The Deputy Ward manager will also attend the refresher training previously described. In addition to this, the new ward manager on Westleigh Ward is supporting this ongoing reflection in supervision to ensure that policies are adhered to, and the Deputy Manager is fulfilling the quality assurance elements of her role.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 2 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce electronic observations to record exact observation times in electronic care records.

Verbatim wording from the response

“observations are in place for the purpose of reducing risk of suicide or self-harm, there is not a predictable pattern of observation that may reduce the risk reducing impact of this intervention. The introduction of e-observations, early next year, will mean that the exact time observations are taken will be immediately populated on the electronic care record. This will mean a regular audit can be obtained to provide assurance that the requirements of the policy have been fulfilled. This audit will be completed each month and the results will be discussed at the local quality safety and safeguarding group for assurance purposes. The introduction of e-observations is a joint undertaking between our Trust and Mersey Care NHS Foundation Trust, with Atherleigh Park targeted as a priority in the rollout of the project.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 2 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular ward audits of compliance with the observation policy and report findings to the Borough senior leadership team.

Verbatim wording from the response

“• Additionally, the operational manager is completing regular audits, in order to identify any gaps in compliance with the policy. A baseline audit was completed in November 2019 and this will be repeated each month. This is reported into the Borough senior leadership team meeting for assurance.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 2 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver face-to-face refresher training on observation and engagement policy, including delayed record-keeping requirements, to nursing staff and healthcare assistants.

Verbatim wording from the response

“• A training package has been developed to support face to face refresher training for all Nursing staff and Health Care Assistants. This training not only reminds clinicians of the correct procedure when completing therapeutic observations, but will use case studies to discuss various scenarios in how this policy should be applied in clinical practice. This training is to be delivered to all Nursing staff (including health care assistants) working at Atherleigh Park during December 2019.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 1 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit electronic observation records monthly and discuss results at the local quality, safety and safeguarding group.

Verbatim wording from the response

“observations are in place for the purpose of reducing risk of suicide or self-harm, there is not a predictable pattern of observation that may reduce the risk reducing impact of this intervention. The introduction of e-observations, early next year, will mean that the exact time observations are taken will be immediately populated on the electronic care record. This will mean a regular audit can be obtained to provide assurance that the requirements of the policy have been fulfilled. This audit will be completed each month and the results will be discussed at the local quality safety and safeguarding group for assurance purposes. The introduction of e-observations is a joint undertaking between our Trust and Mersey Care NHS Foundation Trust, with Atherleigh Park targeted as a priority in the rollout of the project.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 2 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate learning from the death and the requirement to stagger therapeutic-observation checks to nursing staff and healthcare assistants.

Verbatim wording from the response

“• A communication has been sent from the Assistant Clinical Director to all Nursing staff and Health Care Assistants working at Atherleigh Park in respect of the points of learning from Lauren’s sad death. This correspondence has stipulated the specific requirement of staggering the times of checking a patient, in line with the policy. This is in order to ensure that where therapeutic”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 1 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop standard serious-incident-investigation terms of reference requiring assessment against evidence-based practice, NICE guidance, policies and procedures.

Verbatim wording from the response

“• Lead investigators are supported during the course of investigations by assigned clinical experts. The Trust has developed a standard suite of terms of reference which are to be considered as part of a serious incident investigation; this includes to assess if care delivered was concordant with evidence based practice, NICE guidance, policies and procedures.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 2 · response
Published 14 May 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly audits of electronic clinical records to identify delayed record keeping and prompt action to improve compliance with record-keeping policy.

Verbatim wording from the response

“• The operational manager will conduct a monthly audit of our electronic clinical record (RIO) to identify patterns of delayed record keeping, in order for appropriate actions to be taken to improve standards that fall short of the Trusts record keeping policy.”

Source location

2019-0506-Response-from-North-West-Boroughs-Healthcare-NHS-Foundation-Redacted
Page 3 · response
Published 14 May 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026