PFD report

DARREN ROBERT DICKSON · Prevention of Future Deaths report

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Issued 16 Mar 2026•Cumbria

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to maintain records providing a full and verifiable account of information and assistance provided
    Part of recurring concern: Failure to reliably record information and advice given to patientsPart of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to ensure clear communication with GP services about ongoing drug use and doses
    Part of recurring concern: Unreliable medication dosage verification and communicationPart of recurring concern: Unreliable multi-agency communication procedures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Review assessment and documentation practices regularly to support continuous improvement.

    Stated by Waythrough Charity (WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 18 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Initial assessment procedures, including risk assessment, recovery planning and follow-up arrangements, were considered robust and appropriate.

    Stated by Waythrough Charity (WaythroughExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain records providing a full and verifiable account of information and assistance provided

Wider context from the report

“(1) At the appointment on 27 January 2025, Mr Dickson was seen by a Recovery Co-Ordinator in relation to his use of benzodiazepine. It could not be ascertained from the records what information regarding signposting to other services that could have assisted Mr Dickson with treatment, was provided to him. I was concerned that the records did not allow a full and verifiable understanding of the information and assistance provided to Mr Dickson at this appointment. ”

Is this part of a recurring concern?

Yes — Failure to reliably record information and advice given to patients; Incomplete, inaccurate or unavailable clinical and care records.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure clear communication with GP services about ongoing drug use and doses

Wider context from the report

“(2) At the appointment on 27 January 2025, Mr Dickson was given advice to prepare a ‘drugs diary’. This was required so that, at his follow up appointment, it could be ascertained what his usage of benzodiazepine he was, so that a better-informed treatment plan could be prepared. I was conscious of the need your staff have for accurate information as to the extent of the drug use so that a well informed and coherent plan could be put in place. The concern I had was that Mr Dickson had seen his GP prior to the appointment on 27 January 2025 and had been told that if he was to take any benzodiazepine, it should be less than what he had previously taken. I was concerned that there was scope for confusion as to the information being given to Mr Dickson, and the level of communication that Recovery Steps has with the GP services in relation to the issue of ongoing use and doses of drugs. ”

Is this part of a recurring concern?

Yes — Unreliable medication dosage verification and communication; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review assessment and documentation practices regularly to support continuous improvement.

Verbatim wording from the response

“Waythrough has carefully considered each of the matters of concern set out in your report. We wish to express our sincere condolences to Mr Dickson's family and friends for their loss. The death of any individual known to our services is treated with the utmost seriousness, and we have given detailed consideration to the concerns you have raised.”

Source location

2026-0151 - Response from Recovery Steps
Page 1 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Initial assessment procedures, including risk assessment, recovery planning and follow-up arrangements, were considered robust and appropriate.

Verbatim wording from the response

“We have reflected carefully on this concern. The records from Mr Dickson’s initial assessment do document specific signposting. In particular, the risk assessment records that Mr Dickson was made aware he could contact emergency services, his GP, the CRISIS Team, and the Samaritans if he required support. An initial Recovery Plan was also completed, setting out Mr Dickson’s personal goals and the next steps in his treatment. A follow-up appointment was arranged and confirmed via text message. Signposting and referral is a core component of RSC’s assessment process under Waythrough’s delivery model.”

Source location

2026-0151 - Response from Recovery Steps
Page 3 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Records documented signposting to emergency services, the GP, the CRISIS Team and Samaritans at the initial assessment.

Verbatim wording from the response

“The Coroner's concern is that it could not be ascertained from the records what information regarding signposting to other services was provided to Mr Dickson, and that the records did not allow a full and verifiable understanding of the information and assistance provided at the appointment.”

Source location

2026-0151 - Response from Recovery Steps
Page 3 · response
Published 18 March 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Work collaboratively with partner agencies to learn from and reduce drug- and alcohol-related deaths in the area.

    Stated by Waythrough Charity (WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 18 March 2026.
  2. 2

    Continue working with primary care partners to improve awareness of specialist services and referral communication pathways.

    Stated by Waythrough Charity (WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 18 March 2026.
  3. 3

    Contribute specialist guidance, including benzodiazepine pathways, to the North Cumbria Health Pathways clinical resource.

    Stated by Waythrough Charity (WaythroughStated completedThe respondent said that this action was complete when they made their response on 18 March 2026.
  4. 4

    Continue reflecting on how staff communicate the purpose of drugs diaries alongside other advice.

    Stated by Waythrough Charity (WaythroughStated in progressThe respondent said that this action was in progress when they made their response on 18 March 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    The drugs diary did not contradict the GP's advice to reduce benzodiazepine use; it recorded use to enable safe reduction planning.

    Stated by Waythrough Charity (WaythroughDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    The drugs diary was considered an appropriate, evidence-based tool supported by policy and national clinical guidelines.

    Stated by Waythrough Charity (WaythroughExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work collaboratively with partner agencies to learn from and reduce drug- and alcohol-related deaths in the area.

Verbatim wording from the response

“Reducing drug and alcohol related deaths within the country is a priority for Waythrough, and we are committed to working collaboratively with all partner agencies to learn from, and reduce, the number of such deaths in the area.”

Source location

2026-0151 - Response from Recovery Steps
Page 5 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with primary care partners to improve awareness of specialist services and referral communication pathways.

Verbatim wording from the response

“RSC is committed to continuing to work with primary care partners to enhance mutual awareness of specialist services and communication pathways, particularly at the point of referral.”

Source location

2026-0151 - Response from Recovery Steps
Page 5 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contribute specialist guidance, including benzodiazepine pathways, to the North Cumbria Health Pathways clinical resource.

Verbatim wording from the response

“In addition, within North Cumbria, the North East and North Cumbria Integrated Care Board (NENC ICB) launched the North Cumbria Health Pathways tool in 2022. This is a web-based clinical resource designed for use by GPs during primary care consultations, providing clear and concise guidance on assessing and managing patients with particular conditions and on making referrals to local specialist services. The content is developed collaboratively between general practitioners, hospital clinicians, and other health professionals. RSC contributed to a number of specialist pathways within the tool, including the pathway on Benzodiazepine Use and Dependence. This means that Mr Dickson's GP practice had access to a clear referral pathway and guidance on the specialist support available through RSC at the time of Mr Dickson's engagement with the service.”

Source location

2026-0151 - Response from Recovery Steps
Page 5 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reflecting on how staff communicate the purpose of drugs diaries alongside other advice.

Verbatim wording from the response

“The drugs diary is an established, evidence-based clinical tool, supported by Waythrough's Benzodiazepines Prescribing Policy and consistent with national clinical guidelines and we are satisfied that its use in Mr Dickson's case was appropriate. We recognise, however, the importance of ensuring that individuals understand the purpose of the diary at the point it is provided, and how it sits alongside any other advice they may have received. In line with our commitment to ongoing and continuous improvement, we will continue to reflect on how we communicate this in practice.”

Source location

2026-0151 - Response from Recovery Steps
Page 4 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The drugs diary did not contradict the GP's advice to reduce benzodiazepine use; it recorded use to enable safe reduction planning.

Verbatim wording from the response

“The drugs diary is not an instruction to take drugs. It is an established, evidence-based clinical recording tool, supported by Waythrough’s Benzodiazepines (including Z-Drugs) Prescribing Policy and consistent with national clinical guidelines. Its purpose is to enable the individual to document their existing pattern of use so that the service can understand its nature, frequency, and quantity. This is a prerequisite to any safe reduction plan. Without an accurate baseline of what an individual is actually using, it is not possible to formulate safe treatment options. This is particularly important in the context of illicit benzodiazepines, where content, potency, and effects are often unclear, and the risks associated with unsupervised benzodiazepine withdrawal, including seizures, can be serious.”

Source location

2026-0151 - Response from Recovery Steps
Page 4 · response
Published 18 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The drugs diary was considered an appropriate, evidence-based tool supported by policy and national clinical guidelines.

Verbatim wording from the response

“The drugs diary is not an instruction to take drugs. It is an established, evidence-based clinical recording tool, supported by Waythrough’s Benzodiazepines (including Z-Drugs) Prescribing Policy and consistent with national clinical guidelines. Its purpose is to enable the individual to document their existing pattern of use so that the service can understand its nature, frequency, and quantity. This is a prerequisite to any safe reduction plan. Without an accurate baseline of what an individual is actually using, it is not possible to formulate safe treatment options. This is particularly important in the context of illicit benzodiazepines, where content, potency, and effects are often unclear, and the risks associated with unsupervised benzodiazepine withdrawal, including seizures, can be serious.”

Source location

2026-0151 - Response from Recovery Steps
Page 4 · response
Published 18 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026