PFD report

Pauline Stirling · Prevention of Future Deaths report

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Issued 9 Oct 2025•Gateshead and South Tyneside

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to undertake evidenced wound-management training
  2. Failure to complete documentation to an accepted standard
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Failure of positional-change documentation to record positional tilt relevant to pressure-damage prevention
    Part of recurring concern: Inadequate management of pressure ulcers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Add a 30-degree hip-tilt option to Nourish positional-change records.

    Stated by Malhotra Care Homes LtdStated completedThe respondent said that this action was complete when they made their response on 14 October 2025.
  2. Action

    Provide staff with specialist pressure-ulcer and wound-management training on 16 and 17 December 2025.

    Stated by Malhotra Care Homes LtdStated plannedThe respondent said that this action was planned when they made their response on 14 October 2025.
  3. Action

    Reduce reliance on agency nursing staff through workforce measures.

    Stated by Malhotra Care Homes LtdStated completedThe respondent said that this action was complete when they made their response on 14 October 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake evidenced wound-management training

Wider context from the report

“3. Despite safeguarding referrals made due to concerns about wound management, and the issue of wound care, incorrect classification of pressure damage, and absence of expected documentation being raised initially by tissue viability nurses in January 2024, there is no evidence before the Court of training having been undertaken, including training offered by tissue viability nurses. The only training carried out was online webinar training by a former member of staff in March 2024. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete documentation to an accepted standard

Wider context from the report

“4. There were candid acceptances that documentation was not completed to an accepted standard and there were gaps in the records. This is not the first inquest where acceptances were made, therefore I remain concerned that this is an ongoing issue despite evidence that this has been addressed with an auditing system. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of positional-change documentation to record positional tilt relevant to pressure-damage prevention

Wider context from the report

“1. To date, the documentation for recording positional changes only requires care staff to input the position right, left, back, in chair with no reference to positional tilt to avoid pressure damage. ”

Is this part of a recurring concern?

Yes — Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of evidenced training requirements for agency nurses

Wider context from the report

“2. Whilst evidence was provided about the training requirements for full time members of nursing and care staff, to include mandatory full induction and refresher training, I am concerned having heard evidence that to adhere to the ratio of 2 RGNs per shift, agency nurses were regularly utilised, and no evidence about training requirements was provided. ”

Is this part of a recurring concern?

Yes — Inadequate competence assurance and induction for agency staff; Unsafe reliance on agency staff for clinical staffing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a 30-degree hip-tilt option to Nourish positional-change records.

Verbatim wording from the response

“As referenced during the Inquest, the Home transitioned to an electronic care recording system, Nourish, in May 2024. We acknowledge that this is a fairly new system, and that prior to the Inquest, there was no ability to input a positional tilt in the positional changes screen of Nourish. Immediately following the Inquest, we added a 30-degree tilt interaction, named a ‘hip tilt’, which is evidenced in our supporting documentation bundle (Exhibit 1).”

Source location

Response from Malhotra Group
Page 1 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff with specialist pressure-ulcer and wound-management training on 16 and 17 December 2025.

Verbatim wording from the response

“This has been taken on board by the Company, and we can confirm that staff at the Home have been booked onto training provided by ████████, Senior Tissue Viability Specialist Nurse for the Gateshead NHS Foundation Trust. This training will cover pressure ulcers and wound management and is booked for 16 and 17 December 2025. We attach a copy of the confirmation of this booking (Exhibit 3). Furthermore, we have sourced and delivered additional wound management training across the Company from an external company called ‘Caring for Care’. This is ongoing training, with further training sessions booked for 2026, and has been carried out by staff including Home Managers, Deputy Home”

Source location

Response from Malhotra Group
Page 2 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce reliance on agency nursing staff through workforce measures.

Verbatim wording from the response

“The Company has taken steps to reduce its reliance on agency staff. This is demonstrated by an 11.95% decrease in expenditure on agency staff between February 2024, when Mrs. Stirling was a resident in the Home, and October 2025. This reduction has been achieved despite the inflation in wages that have occurred throughout this time period, including the effect of two national minimum wage reviews. In real terms, this would equate to an additional 11-15%. Where agency nurses are needing to be engaged, the Company requires the agency to provide evidence of mandatory training compliance, ensuring that our agency colleagues meet and maintain the professional standards expected from our own employees prior to their arrival at the Home, so to allow the home manager to assess the same.”

Source location

Response from Malhotra Group
Page 2 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Nourish automated alerts to identify and escalate overdue care records.

Verbatim wording from the response

“We have made significant efforts to improve our ways of proactively preventing the potential for gaps in documentation. Since moving to a digital platform and changing the system as needed, we are now able to clearly identify when records have not been completed within the agreed-upon timeframe, as Nourish will automatically generates an alerts should this occur. This is evidenced in the supporting documentation bundle. The first screenshot (Exhibit 4) illustrates an example of a resident’s timeline. This timeline captures the resident’s daily needs and any required tasks that must be completed each day, which are tailored to the resident’s individual requirements and preferences. It focuses on scheduled care, such as mealtimes, personal care, clinical interventions, positional changes and assessments.”

Source location

Response from Malhotra Group
Page 3 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver ongoing external wound-management training across the Company, with further sessions booked for 2026.

Verbatim wording from the response

“This has been taken on board by the Company, and we can confirm that staff at the Home have been booked onto training provided by ████████, Senior Tissue Viability Specialist Nurse for the Gateshead NHS Foundation Trust. This training will cover pressure ulcers and wound management and is booked for 16 and 17 December 2025. We attach a copy of the confirmation of this booking (Exhibit 3). Furthermore, we have sourced and delivered additional wound management training across the Company from an external company called ‘Caring for Care’. This is ongoing training, with further training sessions booked for 2026, and has been carried out by staff including Home Managers, Deputy Home”

Source location

Response from Malhotra Group
Page 2 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Nourish wound-management workflows requiring tailored assessments, photographs and treatment plans.

Verbatim wording from the response

“Nourish provides a ‘Wound Management View’, upon which care givers can see everything relevant to the wound in one place. Nourish proves a complete history of care with interactions recorded in the past and scheduled in the future to manage a wound or skin concern. When a new wound is recorded, the system will bring up different assessments, tailored to that specific wound type such as pressure damage, skin tears and moisture lesions. Within the ‘Initial Assessment’, care givers will be required to describe the wound in detail, upload a photograph and define a treatment plan. Wounds and body maps can also be linked to the resident’s care plan. A copy of the Nourish training guide on wound management is included in the bundle of supporting documentation (Exhibit 6).”

Source location

Response from Malhotra Group
Page 4 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share online tissue-viability and healthcare training with homes across the group.

Verbatim wording from the response

“Managers, Nurses, Senior Care Assistants and Care Assistants. Online training is also shared with the homes across the group, with staff encouraged to attend, including Online Tissue Society training and E-learning training for Healthcare.”

Source location

Response from Malhotra Group
Page 3 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct internal wound-care learning through management reflection, skin-tear guidance, minuted meetings and supervision.

Verbatim wording from the response

“Internally, managers meetings have included reflective sessions from Nursing Standards News, the management of skin tears has been shared with all home managers and nurses and minuted wound-care specific meetings and supervisions have been carried out with all home managers.”

Source location

Response from Malhotra Group
Page 3 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require agencies to provide evidence of mandatory training compliance before nurses work at the Home.

Verbatim wording from the response

“The Company has taken steps to reduce its reliance on agency staff. This is demonstrated by an 11.95% decrease in expenditure on agency staff between February 2024, when Mrs. Stirling was a resident in the Home, and October 2025. This reduction has been achieved despite the inflation in wages that have occurred throughout this time period, including the effect of two national minimum wage reviews. In real terms, this would equate to an additional 11-15%. Where agency nurses are needing to be engaged, the Company requires the agency to provide evidence of mandatory training compliance, ensuring that our agency colleagues meet and maintain the professional standards expected from our own employees prior to their arrival at the Home, so to allow the home manager to assess the same.”

Source location

Response from Malhotra Group
Page 2 · response
Published 14 October 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Review the Training & Development Policy Statement annually at minimum.

    Stated by Malhotra Care Homes LtdStated in progressThe respondent said that this action was in progress when they made their response on 14 October 2025.
  2. 2

    Hold fortnightly cross-home meetings on wounds and their management.

    Stated by Malhotra Care Homes LtdStated in progressThe respondent said that this action was in progress when they made their response on 14 October 2025.
  3. 3

    Monitor wounds through Nourish dashboards and provide operational oversight across care homes.

    Stated by Malhotra Care Homes LtdStated completedThe respondent said that this action was complete when they made their response on 14 October 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Training & Development Policy Statement annually at minimum.

Verbatim wording from the response

“The Company is committed to embedding a proactive and preventative approach to wound care, ensuring that our staff receive appropriate and ongoing training. Our Training & Development Policy Statement, which echoes these sentiments, is reviewed annually at a minimum.”

Source location

Response from Malhotra Group
Page 3 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold fortnightly cross-home meetings on wounds and their management.

Verbatim wording from the response

“The implementation of Nourish has significantly strengthened our oversight of wound management. Through the Nourish dashboard, the Home Manager can monitor and review all wounds within the care home, ensuring that any concerns are addressed promptly. At an organisational level, the Operations Team has a satellite view across all care homes within the Company, with each care home having its own dedicated Operations Manager to provide targeted oversight and guidance. Additionally, our Director of Care is holding fortnightly meetings to discuss wounds and the management of wounds within all care homes, ensuring consistent standards, shared learning and continuous improvement in the management of wounds.”

Source location

Response from Malhotra Group
Page 4 · response
Published 14 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor wounds through Nourish dashboards and provide operational oversight across care homes.

Verbatim wording from the response

“The implementation of Nourish has significantly strengthened our oversight of wound management. Through the Nourish dashboard, the Home Manager can monitor and review all wounds within the care home, ensuring that any concerns are addressed promptly. At an organisational level, the Operations Team has a satellite view across all care homes within the Company, with each care home having its own dedicated Operations Manager to provide targeted oversight and guidance. Additionally, our Director of Care is holding fortnightly meetings to discuss wounds and the management of wounds within all care homes, ensuring consistent standards, shared learning and continuous improvement in the management of wounds.”

Source location

Response from Malhotra Group
Page 4 · response
Published 14 October 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026