PFD report

Delina Etienne · Prevention of Future Deaths report

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Issued 12 Sep 2022•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
24

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to ensure medical review of escalated chest pain
  2. Failure to assess inpatients for venous thromboembolism risk
    Part of recurring concern: Inadequate thromboprophylaxis for patients at risk of venous thromboembolism
  3. Failure to disclose the DNACPR error to investigating police officers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.18

  1. Action

    Include chest-pain management in annual staff competency training.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 October 2022.
  2. Action

    Train Cazaubon Ward staff to escalate chest pain as a medical emergency and manage it using monitoring, oxygen and paramedic preparation.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 October 2022.
  3. Action

    Amend resuscitation policy to emphasise RiO recording, CPR communication and early defibrillator use.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 October 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure medical review of escalated chest pain

Wider context from the report

“4. An episode of chest pain identified by nursing staff on 21st April 2021 was escalated for medical review, no evidence of such a review exists. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess inpatients for venous thromboembolism risk

Wider context from the report

“3. At no time during the two periods of Mrs Etienne’s inpatient care was she assessed for venous thromboembolism (VTE) risk in contravention of trust policy. ”

Is this part of a recurring concern?

Yes — Inadequate thromboprophylaxis for patients at risk of venous thromboembolism.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to disclose the DNACPR error to investigating police officers

Wider context from the report

“5. When nursing staff discovered that they had fallen into error by asserting that Mrs Etienne had a DNACPR in place the matter was discussed with ward management on the morning of 7th May 2022. Despite that, the error was not admitted; A. To officers of the Metropolitan Police who investigated the circumstances of the death that morning, B. To the Trust’s governance team – an incident report (DATIX) failed to mention the error, C. To Mrs Etienne’s family who, subject to the Trust’s statutory “Duty of Candour” were communicated with by telephone and in person on 7th May 2021 and in written correspondence on 10th May 2021 ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of nursing cardiac-arrest response to follow resuscitation guidelines

Wider context from the report

“1. The response of the nursing team to a cardiac arrest was chaotic, and failed to follow trust and national guidelines designed to maximise the effectiveness of resuscitation. ”

Is this part of a recurring concern?

Yes — Unreliable emergency response to patient collapse; Unreliable resuscitation preparedness and response during cardiac arrest.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record the DNACPR error in the incident report

Wider context from the report

“5. When nursing staff discovered that they had fallen into error by asserting that Mrs Etienne had a DNACPR in place the matter was discussed with ward management on the morning of 7th May 2022. Despite that, the error was not admitted; A. To officers of the Metropolitan Police who investigated the circumstances of the death that morning, B. To the Trust’s governance team – an incident report (DATIX) failed to mention the error, C. To Mrs Etienne’s family who, subject to the Trust’s statutory “Duty of Candour” were communicated with by telephone and in person on 7th May 2021 and in written correspondence on 10th May 2021 ”

Is this part of a recurring concern?

Yes — Unreliable reporting of patient-safety incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to disclose the DNACPR error to the family under the Duty of Candour

Wider context from the report

“5. When nursing staff discovered that they had fallen into error by asserting that Mrs Etienne had a DNACPR in place the matter was discussed with ward management on the morning of 7th May 2022. Despite that, the error was not admitted; A. To officers of the Metropolitan Police who investigated the circumstances of the death that morning, B. To the Trust’s governance team – an incident report (DATIX) failed to mention the error, C. To Mrs Etienne’s family who, subject to the Trust’s statutory “Duty of Candour” were communicated with by telephone and in person on 7th May 2021 and in written correspondence on 10th May 2021 ”

Is this part of a recurring concern?

Yes — Failure of Duty-of-Candour processes for significant incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate episodes of raised blood pressure for medical review

Wider context from the report

“2. Whilst Mrs Etienne was an inpatient, the ward failed to escalate episodes of raised blood pressure for medical review in contravention of trust policy. ”

Is this part of a recurring concern?

Yes — Failure to reliably escalate requests for medical review; Unsafe recognition and response to significantly abnormal blood pressure.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include chest-pain management in annual staff competency training.

Verbatim wording from the response

“paramedics. This training will become part of the year updated competency training for staff.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Cazaubon Ward staff to escalate chest pain as a medical emergency and manage it using monitoring, oxygen and paramedic preparation.

Verbatim wording from the response

“Training was undertaken regarding the correct escalation of a patient with chest pain at the Cazaubon Ward away day on 23.06.2022. A separate training programme was completed for all staff on an individual basis. This covered the requirement for a staff member to stay with the patient and manage chest pain like any other medical emergency, calling for the immediate attendance of a doctor or emergency services, continual monitoring of vital signs, the use of oxygen and preparing information for”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend resuscitation policy to emphasise RiO recording, CPR communication and early defibrillator use.

Verbatim wording from the response

“The author of the Trust policy for resuscitation will amend the policy to emphasise the correct procedure for recording in RiO and communicating CPR, and the use of a defibrillator at the earliest opportunity.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide further Immediate Life Support training to the two staff members involved in the incident.

Verbatim wording from the response

“The Trust identified particular concerns about two members of staff involved in the incident. The two members of staff have subsequently attended further Immediate Life Support Training. The training highlights the action to be taken by a staff member who finds a patient/person in a physical health emergency including a person with no pulse or other life signs. It teaches staff how to start compressions, get help, apply, and use an automated defibrillator machine (AED), check the paper copy of any do not attempt resuscitation prescription, call for an emergency ambulance and continuing resuscitation until paramedics take over and make any decision about discontinuing that attempt.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend physical-health policy to require admission VTE screening and correct RiO recording.

Verbatim wording from the response

“The author of the Trust policy for physical healthcare will amend the policy to emphasise that all patients need to have a VTE risk screening assessment undertaken on admission and the correct procedure for recording this in RiO.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend nurses’ physical-health assessment to include VTE screening and complete screens through weekly audit processes.

Verbatim wording from the response

“The nurses’ physical health assessment is being amended to include a VTE screening assessment which would require a medical assessment to be completed if a risk was identified. Once this has been amended Cazaubon wards nursing staff will complete a screen for each patient as part of the wards weekly audit programme.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff on NEWS2 blood-pressure updates and revise NEWS2 scoring and recording templates in RiO.

Verbatim wording from the response

“NEWS 2-update training on blood pressure has been undertaken by 62 staff, and NEWS 2 scores template and recording within the RiO medical records has now been revised.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake VTE assessments for all Cazaubon Ward admissions and audit completion weekly.

Verbatim wording from the response

“All patients have a VTE assessment undertaken on admission to Cazaubon Ward. This was audited on 03.11.22 and will continue to be audited weekly. A request has been made to have the Trust’s automated reporting system updated to facilitate the ability to run a report on each wards VTE screening assessments.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss resuscitation policy and emergency-management topics during Cazaubon Ward staff away days.

Verbatim wording from the response

“The existing Trust policy on ‘Resuscitation’ has been discussed at Cazaubon Ward staff away days organised by the Cazaubon ward Matron and the following topics were discussed:”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable automatic RiO alerts for physical-health observations outside expected limits, including action guidance.

Verbatim wording from the response

“The electronic recording system for NEWS 2 now has automatic alerts for all physical health observations recorded which are outside expected limits. This highlights any concern and advises on action to be taken by the person entering the readings.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly physical-health simulation training across inpatient units and continue emergency simulations on Cazaubon Ward.

Verbatim wording from the response

“Physical health simulations training is facilitated across the ELFT Trust inpatient units. Simulation training sessions are being undertaken at least monthly in all units. Emergency simulations have also taken place on Cazaubon Ward on the following dates and are ongoing.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a weekly ward-managers agenda item to plan East Ham Care Centre simulation exercises.

Verbatim wording from the response

“From 10.10.22 a weekly ward managers meeting now has an agenda item to plan a simulation exercise for that week within the East Ham Care Centre unit.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include CPR status formally in every Cazaubon Ward nursing-shift handover.

Verbatim wording from the response

“CPR status is now a formal part of the handover for each nursing shift on Cazaubon Ward.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Cazaubon Ward staff training on elevated blood-pressure assessment and repeat measurement.

Verbatim wording from the response

“A training template was created and reviewed with each Cazaubon Ward staff member in May 2022.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request an automated reporting-system update to enable ward-level VTE screening reports.

Verbatim wording from the response

“All patients have a VTE assessment undertaken on admission to Cazaubon Ward. This was audited on 03.11.22 and will continue to be audited weekly. A request has been made to have the Trust’s automated reporting system updated to facilitate the ability to run a report on each wards VTE screening assessments.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide an electronic DNACPR alert in RiO as a secondary aid.

Verbatim wording from the response

“A DNACPR electronic alert is now available within the RiO medical records as a secondary aid.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advise Cazaubon Ward staff to use the DNACPR forms red folder as the first emergency reference.

Verbatim wording from the response

“All Cazaubon Ward staff have been advised on the location of the DNACPR forms red folder, and that this is the first point of reference in a medical emergency.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Cazaubon Ward blood-pressure management monthly.

Verbatim wording from the response

“Monthly audits of the ward in relation to management of blood pressure started in May 2022 and are ongoing.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Require lead-nurse vetting of directorate 48-hour reports before submission.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 October 2022.
  2. 2

    Audit Cazaubon Ward resuscitation-status record-keeping monthly.

    Stated by East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 October 2022.
  3. 3

    Increase senior staffing on Cazaubon Ward to provide higher-level support for future incident reporting.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 October 2022.
  4. 4

    Disseminate serious-incident learning, including early disclosure, through senior-nurse and nursing-team away days.

    Stated by East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 October 2022.
  5. 5

    Continue disseminating incident learning through the Trust-wide Patient Safety Forum.

    Stated by East London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 5 October 2022.
  6. 6

    Review DNACPR forms to determine whether improvements are required.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 5 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require lead-nurse vetting of directorate 48-hour reports before submission.

Verbatim wording from the response

“The process of completing 48 hour reports in the directorate has been changed to ensure they are vetted by a lead nurse before submission.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Cazaubon Ward resuscitation-status record-keeping monthly.

Verbatim wording from the response

“Monthly audits of the ward in relation to resuscitation status record-keeping started in May 2022 and are ongoing.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase senior staffing on Cazaubon Ward to provide higher-level support for future incident reporting.

Verbatim wording from the response

“There are now more senior staff rota’d on Cazaubon Ward who can provide a higher level of support with the reporting of future incidents.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate serious-incident learning, including early disclosure, through senior-nurse and nursing-team away days.

Verbatim wording from the response

“Two away days for duty senior nurses at the East Ham Care Centre have taken place, both of these covered learning from incidents including all the learning from this serious incident, in particular the disclosure of issues at the earliest opportunity through all reporting processes.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue disseminating incident learning through the Trust-wide Patient Safety Forum.

Verbatim wording from the response

“Further to the specific Ward-based initiatives, learning has (and will continue to be) disseminated through the Trust-wide Patient Safety Forum. This is in addition to actions which will already have an impact across the Trust (for example in relation to Trust-wide policies and the Trust’s electronic records system, RiO).”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 5 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review DNACPR forms to determine whether improvements are required.

Verbatim wording from the response

“The Trust’s DNACPR forms will also be reviewed to see if improvements are required.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 5 October 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026