PFD report

Haydar Jefferies · Prevention of Future Deaths report

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Issued 20 Dec 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
11

Raised in this report

Recipients
5

Named on the report

Responses found
3

Of 5 recipients

Stated actions
22

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised11

  1. Unavailability of medication for acute mental health symptoms overnight
  2. Unavailability of clinical mental health provision outside weekday office hours
    Part of recurring concern: Inadequate 24-hour mental health crisis supportPart of recurring concern: Insufficient availability of prison healthcare services outside limited operating hours
  3. Failure to record prisoner welfare information provided in telephone calls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Implement re-commissioned prison healthcare services, including seven-day mental health provision, on-site attendance and out-of-hours urgent referral protocols.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  2. Action

    Operate quarterly audited contract-management processes to review and monitor emergency and urgent referrals, reporting urgent issues through Datix for immediate action.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  3. Action

    Require mental health teams to log all referrals on SystmOne.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Responsibility for the ACCT process and policy rests with HMPPS, which should provide the full response on this concern.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of medication for acute mental health symptoms overnight

Wider context from the report

“6. Outside of weekday office hours there is no clinical mental health provision. Overnight staffing levels are such that it is difficult for prisoners in mental health crisis to be taken to hospital. As a result: a.) custodial staff take decisions about how to keep prisoners safe overnight without the necessary clinical knowledge to assess the risks presented by their mental health conditions. b.) it is not possible for medication to be obtained to alleviate any acute mental health symptoms between 6.30 pm and 7am the following morning. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of clinical mental health provision outside weekday office hours

Wider context from the report

“6. Outside of weekday office hours there is no clinical mental health provision. Overnight staffing levels are such that it is difficult for prisoners in mental health crisis to be taken to hospital. As a result: a.) custodial staff take decisions about how to keep prisoners safe overnight without the necessary clinical knowledge to assess the risks presented by their mental health conditions. b.) it is not possible for medication to be obtained to alleviate any acute mental health symptoms between 6.30 pm and 7am the following morning. ”

Is this part of a recurring concern?

Yes — Inadequate 24-hour mental health crisis support; Insufficient availability of prison healthcare services outside limited operating hours.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record prisoner welfare information provided in telephone calls

Wider context from the report

“1. There is no system in place to ensure that information provided in telephone calls in relation to a prisoner’s welfare is recorded. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a composite 24-hour information document for clinicians reviewing CSU prisoners

Wider context from the report

“3. There is no composite document for clinicians to review to see all relevant information recorded by custodial staff about a CSU prisoner for the proceeding 24 hour period. ”

Is this part of a recurring concern?

Yes — Failure to provide clinicians with complete prisoner information for safe assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of custody staff training to recognise red flags of declining mental health

Wider context from the report

“5. Custody staff are not trained in mental health presentations and are unable to recognise red flag indicators of declining mental health. ”

Is this part of a recurring concern?

Yes — Failure to ensure frontline personnel recognise mental-health indicators; Failure to recognise and respond to deteriorating mental health in service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to verify completion of requested mental health referrals

Wider context from the report

“4. There is no system in place to check that referrals to the mental health teams requested by senior members of the prison staff have in fact been made. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consolidate and disseminate prisoner concerns in daily briefing sheets

Wider context from the report

“2. Matters of concern in relation to prisoners are recorded across a number of different records and there is a risk that the information is missed and not disseminated in daily briefing sheets. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient overnight staffing to take prisoners in mental health crisis to hospital

Wider context from the report

“6. Outside of weekday office hours there is no clinical mental health provision. Overnight staffing levels are such that it is difficult for prisoners in mental health crisis to be taken to hospital. As a result: a.) custodial staff take decisions about how to keep prisoners safe overnight without the necessary clinical knowledge to assess the risks presented by their mental health conditions. b.) it is not possible for medication to be obtained to alleviate any acute mental health symptoms between 6.30 pm and 7am the following morning. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide necessary clinical knowledge for overnight mental health risk assessment

Wider context from the report

“6. Outside of weekday office hours there is no clinical mental health provision. Overnight staffing levels are such that it is difficult for prisoners in mental health crisis to be taken to hospital. As a result: a.) custodial staff take decisions about how to keep prisoners safe overnight without the necessary clinical knowledge to assess the risks presented by their mental health conditions. b.) it is not possible for medication to be obtained to alleviate any acute mental health symptoms between 6.30 pm and 7am the following morning. ”

Is this part of a recurring concern?

Yes — Inadequate competence in mental health assessment; Inadequate mental health risk assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the ACCT process to protect non-suicidal prisoners in acute mental health crisis

Wider context from the report

“7. The ACCT process is not designed nor effective to protect prisoners in acute mental health crisis who do not appear to be suicidal. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a process to expedite face-to-face parole hearings for eligible IPP prisoners

Wider context from the report

“8. Imprisonment under an IPP is a recognised suicide risk. The delay in dealing with the IPP parole hearing exacerbated the risk. There is currently no process in place to expedite face to face parole hearings for IPP prisoners when allegations leading to their recall have been withdrawn and no criminal action is being considered. ”

Is this part of a recurring concern?

Yes — Failure to provide timely review and progression for IPP prisoners.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement re-commissioned prison healthcare services, including seven-day mental health provision, on-site attendance and out-of-hours urgent referral protocols.

Verbatim wording from the response

“I would also like to inform you that since Haydar’s tragic death, the healthcare at HMP Coldingley, including mental health services, has been re-commissioned.”

Source location

Response from NHS England
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate quarterly audited contract-management processes to review and monitor emergency and urgent referrals, reporting urgent issues through Datix for immediate action.

Verbatim wording from the response

“Contract Management Processes are in place to ensure that emergency and urgent referrals are reviewed and monitored regularly. This is a quarterly process which is audited and recorded. With regards to any urgent issues identified, these are reported via Datix (a digital system for reporting incidents and risks used to support risk mitigation and regulatory compliance) and acted upon immediately.”

Source location

Response from NHS England
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require mental health teams to log all referrals on SystmOne.

Verbatim wording from the response

“NHS England’s national health and justice team has also engaged with colleagues from the South East region on the concerns raised in your Report. For improvements to be made, a notice will be issued to healthcare staff that they should record a case note when they ask prisoners if they are having thoughts of self-harm, and they will be advised that negative responses should also be recorded. Good order and discipline reviews will now include questions around prisoners’ thoughts on self-harm and responses will be recorded, and mental health teams will log all referrals on SystmOne. A new template form for mental health referrals is also being designed, which will include prompts to include key information to aid triage and details on what to do with the referral. HMP Coldingley’s Governor will ensure that the new template is circulated to all operational staff.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Introduction to Mental Health Awareness training to all new prison officers through initial prison officer training.

Verbatim wording from the response

“In addition to the action taken locally at HMP Coldingley, I can confirm that all new prison officers complete a training module called ‘Introduction to Mental Health Awareness’ as part of their initial prison officer training.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redesign and digitise the mental health referral process, requiring documentation of senior referral requests and assigned completion responsibility.

Verbatim wording from the response

“Your final concerns relate to prison staff’s awareness of mental health, including making referrals to the mental health team and recognising when a prisoner’s mental health is declining. Following Mr Jefferies’ death, the mental health referral process was reviewed and the referral form was redesigned to simplify the process. The form is now available electronically so that staff can easily access it when needed, and when a referral has been requested by a senior member of staff they must document that this request has been made and record the name of the staff member tasked with completing the referral. Through improved multi-disciplinary working, there are more opportunities to check that referrals to the mental health team have been completed and received by the mental health team.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot mandatory online Introduction to Mental Health training for Care and Separation Unit staff, including all new staff applying to work there.

Verbatim wording from the response

“The prison is piloting an online e-learning course called ‘Introduction to Mental Health’ for all staff working in the CSU to support staff in identifying indicators of declining mental health and to upskill staff to complete the mental health referral forms with relevant risk information. All new staff applying to work in the CSU must complete this course.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold morning multidisciplinary briefings for Care and Separation Unit staff, healthcare and mental health colleagues to share documented concerns before healthcare rounds.

Verbatim wording from the response

“You have raised a concern that there is no composite document for clinicians to review which contains relevant information recorded by prison staff about prisoners in the Care and Separation Unit (CSU). There is now a morning briefing for CSU staff, attended by healthcare and the mental health team which takes place prior to healthcare’s rounds, when all CSU prisoners are reviewed. Documented concerns are shared each morning at the briefing. Collaborative working and communication between prison staff, healthcare and mental health colleagues has improved through multi-disciplinary meetings which support the sharing of relevant risk information and actions to help prisoners identified as at risk of suicide and self-harm.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record and share prisoner welfare concerns through P-NOMIS, Safety team notification, daily briefings and Safety Intervention Meetings.

Verbatim wording from the response

“You have raised concerns that there is no system in place to record welfare concerns about prisoners when they are reported into the prison, and that when matters of concern are recorded this is not always documented in the same place. I have received assurance from the Governing Governor of HMP Coldingley that the prison has developed and embedded a new process to ensure that important information relating to the welfare of prisoners is recorded and shared appropriately. Any contact from a concerned relative or friend of a prisoner must be logged as a case note on P-NOMIS, the National Offender Management Information System used by the prison service, and the Safety team must be informed. That information is then added to the daily briefing sheet and discussed at the next Safety Intervention Meeting (SIM), a weekly multi-disciplinary meeting where the most at risk”

Source location

Response from HMPPS
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require relevant managers to consider out-of-hours mental-health support options, including NHS 111, when concerns are raised.

Verbatim wording from the response

“The prison’s Safety Strategy also sets out that all managers, particularly night Orderly Officers and those in charge of the prison when healthcare colleagues are not available, must consider using out of hours options when concerns for a prisoner’s mental health have been raised. This includes phoning 111 – the NHS emergency non-life threatening phone number which now offers mental health crisis support.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require concerned-relative and friend contacts to be recorded on P-Nomis, notified to the Safety Team, cross-referenced in relevant records, and discussed at safety meetings.

Verbatim wording from the response

“To drive improvement in terms of better cross referencing of information, there is now an expectation that any contact from a concerned relative or friend of a prisoner is recorded as a case note on P-Nomis and the Safety Team will be notified of the interaction. The entry is then added to the Daily Briefing Sheet and discussed at the next Safety Intervention Meeting. Where applicable, there is also an expectation that these entries are captured in other areas such as the Wing Observation Book, ACCT records and/or Mercury Intelligence Reports. These requirements have been implemented in the December 2024 Safety Strategy Policy as annexed to this letter. The importance of logging calls has been communicated to staff by weekly video links, a notice to staff and discussed at staff briefings.”

Source location

Response from Government Legal Department
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out mental health training for Custodial Managers and CSU staff, requiring completion before new CSU staff take up post.

Verbatim wording from the response

“As outlined on page 12 of the December 2024 Safety Strategy, the prison is rolling out mental health training for Custodial Managers and CSU Staff to assist with populating the referral form with all relevant information in respect of risk and to support custodial prison staff in identifying mental health concerns more readily. Custodial Managers can check that mental health training has been completed by accessing officer training records through the online management system. Any new staff that have successfully passed a board to work in the CSU, must have also completed the online training prior to being invited for interview.”

Source location

Response from Government Legal Department
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for the ACCT process and policy rests with HMPPS, which should provide the full response on this concern.

Verbatim wording from the response

“Ownership of the ACCT process and policy lies with HMPPS. NHS England are therefore not able to comment on this point and would recommend that this is directed to HMPPS for a full response.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The ACCT process and policy fall outside NHS England’s ownership, so NHS England cannot comment on this concern.

Verbatim wording from the response

“Ownership of the ACCT process and policy lies with HMPPS. NHS England are therefore not able to comment on this point and would recommend that this is directed to HMPPS for a full response.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limited referral information is acceptable because early referral enables the mental health team to make urgent further enquiries.

Verbatim wording from the response

“The prison is committed to ensuring mental health concerns are referred to the mental health team as early as possible. This may mean on occasion that the information is slightly more limited than the mental health team would like in order to gain a comprehensive understanding of the issues, but this at least puts the mental health team in a position to make further enquiries and bring their expertise to the assessment urgently.”

Source location

Response from Government Legal Department
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Separate recording systems and filtered information flows are necessary for confidentiality and to avoid information overload, rather than inherently unsafe.

Verbatim wording from the response

“The prison is committed to ensuring information is captured and disseminated efficiently and effectively. Certain information needs to be recorded in specific areas/working logs to ensure that information is noted by the correct staff members who then filter and prioritise the information so that it is actioned meaningfully. Necessarily there are systems to filter and distil the information to key facts and issues, otherwise, there is a real risk of information overload. For example, what is useful and important for a wing officer to read in the Observation Book may be excessive detail for the senior managers to read in the daily briefing sheet.”

Source location

Response from Government Legal Department
Page 2 · response
Published 27 December 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Review NHS England health and justice service specifications through 2025–2026 and use case learning to support commissioners in tailoring prison primary-care services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  2. 2

    Share and discuss Reports to Prevent Future Deaths through the national Regulation 28 Working Group to disseminate learning across NHS England.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  3. 3

    Design a mental health referral template containing triage information prompts and referral-management instructions.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  4. 4

    Table this case’s findings, information and learning at a future NHS England Health and Justice Delivery Oversight Group.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  5. 5

    Collaborate with HMPPS to produce the Joint Care and Separation Unit Standards Framework and supporting implementation resources.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 27 December 2024.
  6. 6

    Roll out the Joint Care and Separation Unit Standards Framework and supporting resources after publication of the Segregation Policy Framework.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  7. 7

    Include questions about prisoners’ self-harm thoughts in good-order-and-discipline reviews and record the responses.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  8. 8

    Issue healthcare staff a notice requiring case-note recording of self-harm enquiries, including negative responses.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 27 December 2024.
  9. 9

    Update and issue the local Safety Strategy addressing the identified safer-custody concerns.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  10. 10

    Use multidisciplinary meetings to share risk information and coordinate actions for prisoners at risk of suicide or self-harm.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.
  11. 11

    Discuss prisoners serving Imprisonment for Public Protection sentences at Safety Intervention Meetings.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 27 December 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Mental Health team is responsible for identifying information required in the referral form; the prison will amend it if requested.

    Stated by The Treasury SolicitorRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review NHS England health and justice service specifications through 2025–2026 and use case learning to support commissioners in tailoring prison primary-care services.

Verbatim wording from the response

“The Service Specification for primary (medical and nursing) and dental care provision in prisons, published in 2020, and the Service Specification for integrated mental health service for prisons in England, published in 2018, both support the regional commissioning and contract management process for primary care and mental health service provision. These service specifications detail core service delivery and the standards that providers are expected to prioritise, including expected outcomes.”

Source location

Response from NHS England
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and discuss Reports to Prevent Future Deaths through the national Regulation 28 Working Group to disseminate learning across NHS England.

Verbatim wording from the response

“I would also like to provide assurance about the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors and other clinical and quality colleagues from across the regions. This ensures that key learning and insight around events, such as the sad death of Haydar, are shared across the NHS at both a national and regional level. This helps NHS England pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design a mental health referral template containing triage information prompts and referral-management instructions.

Verbatim wording from the response

“NHS England’s national health and justice team has also engaged with colleagues from the South East region on the concerns raised in your Report. For improvements to be made, a notice will be issued to healthcare staff that they should record a case note when they ask prisoners if they are having thoughts of self-harm, and they will be advised that negative responses should also be recorded. Good order and discipline reviews will now include questions around prisoners’ thoughts on self-harm and responses will be recorded, and mental health teams will log all referrals on SystmOne. A new template form for mental health referrals is also being designed, which will include prompts to include key information to aid triage and details on what to do with the referral. HMP Coldingley’s Governor will ensure that the new template is circulated to all operational staff.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Table this case’s findings, information and learning at a future NHS England Health and Justice Delivery Oversight Group.

Verbatim wording from the response

“The findings, information and any learning from this case will be tabled at a future NHS England Health and Justice Delivery Oversight Group (HJDOG). The HJDOG is the senior leadership forum, which holds responsibility for the oversight of delivery and continuous improvement in Health and Justice commissioned services, through both national and regional teams. All health and justice related Reports to Prevent Future Deaths are shared and discussed at the HJDOG, and assurance is sought from regions where learning and action is identified.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with HMPPS to produce the Joint Care and Separation Unit Standards Framework and supporting implementation resources.

Verbatim wording from the response

“In addition to this, NHS England and His Majesty’s Prison and Probation Service (HMPPS) are working collaboratively to produce the Joint Care and Separation Unit Standards Framework. This will be rolled out later in 2025, along with a range of resources to support implementation, at establishment level, once the Segregation Policy Framework is published. This supports a multi-disciplinary approach to healthcare, including mental health, for people in segregation. There will be a planned implementation phase to support healthcare, and governors will adopt the standards over an agreed period, which will be determined by HMPPS.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the Joint Care and Separation Unit Standards Framework and supporting resources after publication of the Segregation Policy Framework.

Verbatim wording from the response

“In addition to this, NHS England and His Majesty’s Prison and Probation Service (HMPPS) are working collaboratively to produce the Joint Care and Separation Unit Standards Framework. This will be rolled out later in 2025, along with a range of resources to support implementation, at establishment level, once the Segregation Policy Framework is published. This supports a multi-disciplinary approach to healthcare, including mental health, for people in segregation. There will be a planned implementation phase to support healthcare, and governors will adopt the standards over an agreed period, which will be determined by HMPPS.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include questions about prisoners’ self-harm thoughts in good-order-and-discipline reviews and record the responses.

Verbatim wording from the response

“NHS England’s national health and justice team has also engaged with colleagues from the South East region on the concerns raised in your Report. For improvements to be made, a notice will be issued to healthcare staff that they should record a case note when they ask prisoners if they are having thoughts of self-harm, and they will be advised that negative responses should also be recorded. Good order and discipline reviews will now include questions around prisoners’ thoughts on self-harm and responses will be recorded, and mental health teams will log all referrals on SystmOne. A new template form for mental health referrals is also being designed, which will include prompts to include key information to aid triage and details on what to do with the referral. HMP Coldingley’s Governor will ensure that the new template is circulated to all operational staff.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue healthcare staff a notice requiring case-note recording of self-harm enquiries, including negative responses.

Verbatim wording from the response

“NHS England’s national health and justice team has also engaged with colleagues from the South East region on the concerns raised in your Report. For improvements to be made, a notice will be issued to healthcare staff that they should record a case note when they ask prisoners if they are having thoughts of self-harm, and they will be advised that negative responses should also be recorded. Good order and discipline reviews will now include questions around prisoners’ thoughts on self-harm and responses will be recorded, and mental health teams will log all referrals on SystmOne. A new template form for mental health referrals is also being designed, which will include prompts to include key information to aid triage and details on what to do with the referral. HMP Coldingley’s Governor will ensure that the new template is circulated to all operational staff.”

Source location

Response from NHS England
Page 3 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and issue the local Safety Strategy addressing the identified safer-custody concerns.

Verbatim wording from the response

“Firstly, I wish to clarify that the prison sent an updated copy of the safer custody policy document, named the Safety Strategy, by the agreed deadline of 18 December 2024. As you have been provided with a copy, I will not detail the changes made to the policy but can assure you that the strategy does set out relevant action which addresses the concerns you raised during the inquest.”

Source location

Response from HMPPS
Page 1 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use multidisciplinary meetings to share risk information and coordinate actions for prisoners at risk of suicide or self-harm.

Verbatim wording from the response

“You have raised a concern that there is no composite document for clinicians to review which contains relevant information recorded by prison staff about prisoners in the Care and Separation Unit (CSU). There is now a morning briefing for CSU staff, attended by healthcare and the mental health team which takes place prior to healthcare’s rounds, when all CSU prisoners are reviewed. Documented concerns are shared each morning at the briefing. Collaborative working and communication between prison staff, healthcare and mental health colleagues has improved through multi-disciplinary meetings which support the sharing of relevant risk information and actions to help prisoners identified as at risk of suicide and self-harm.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss prisoners serving Imprisonment for Public Protection sentences at Safety Intervention Meetings.

Verbatim wording from the response

“prisoners are discussed. This requirement has been added to the updated local Safety Strategy. You may wish to note that in response to Mr Jefferies’ death, the prison now discusses prisoners serving an Imprisonment for Public Protection (IPP) sentence at the SIM.”

Source location

Response from HMPPS
Page 2 · response
Published 27 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Mental Health team is responsible for identifying information required in the referral form; the prison will amend it if requested.

Verbatim wording from the response

“It is important to acknowledge that the referral form is designed by the Mental Health team. The Prison is willing to publish an amended version if the Mental Health team identify that they require the inclusion of specific information.”

Source location

Response from Government Legal Department
Page 1 · response
Published 27 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/5

Data last updated 7 September 2026