Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 34
NEMS
Request an ICB deep dive into related PFD reports involving communication and inter-organisational information-transfer failures.
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NEMS
Implement BaRS in Adastra and progress migration from the legacy ITK framework with partner organisations and required system configuration.
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NEMS
Hold a structured session with UCCH and Clinical Assessment Service telephone practitioners to review findings, process changes and practice concerns.
View source
NEMS
Work with system partners to align UCCH delivery with national GIRT admission-avoidance and coordinated community-care models.
View source
NEMS
End manually pushed ambulance calls and use Directory of Services or automated ITK referrals meeting defined criteria.
View source
NEMS
Share recurring themes and concerning cases with EMAS, request review outcomes and learning, and participate in joint After Action Reviews.
View source
NEMS
Conduct repeated clinical audits with reflective feedback and maintain enhanced audit cycles.
View source
NEMS
Allocate appropriately trained staff to high-acuity services and maintain support, training and equipment for complex presentations.
View source
NEMS
Use structured reflective practice and digital sepsis-screening prompts within Adastra to support clinical assessment.
View source
NEMS
Provide enhanced sepsis training and structured competency assessments for UCCH clinicians.
View source
NEMS
Improve CAD-to-Adastra transfer formatting, structure, legibility and visibility of prior clinical validation through ongoing technical engagement.
View source
NEMS
Introduce a standardised opening statement explaining NEMS’s role and that an ambulance may not be sent.
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NEMS
Participate in a system After Action Review with the ICB, EMAS and DHU covering information transfer, deterioration recognition and role boundaries.
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NEMS
Audit call recordings for compliance with the standardised opening statement.
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NEMS
Share inquest learning with the entire NEMS workforce, including clinical findings, system themes and professional reflections.
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NEMS
Review transferred EMAS cases and monthly UCCH highlights, escalating risks through joint governance structures.
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NEMS
Review whether internal risk flags are needed when duplicated or poorly formatted transferred information obscures clinical clarity.
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NEMS
Deliver specialist teaching on appendicitis, evolving intra-abdominal sepsis, differential diagnosis and escalation for uncertainty.
View source
NHS Nottingham and Nottinghamshire Integrated Care Board
Review transferred call codes with comparable East Midlands services to assess whether wider removal is appropriate.
View source
NHS Nottingham and Nottinghamshire Integrated Care Board
Join the clinical governance meeting established between NEMS and EMAS to support their continuing joint work.
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NHS Nottingham and Nottinghamshire Integrated Care Board
Facilitate a system-wide After-Action Review to identify coordinated safety and reliability improvements across service interfaces.
View source
NHS Nottingham and Nottinghamshire Integrated Care Board
Meet jointly with EMAS and NEMS to assure their planned actions are clear, time-specific and address identified system risks.
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NHS Nottingham and Nottinghamshire Integrated Care Board
Share and embed learning and assurance actions through ICB, provider, system, and regional quality governance forums.
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NHS Nottingham and Nottinghamshire Integrated Care Board
Maintain system oversight and assurance, including quarterly reviews of progress, sustainability and support needs for improvement actions.
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NHS Nottingham and Nottinghamshire Integrated Care Board
Develop joined-up analytics to understand patient journeys and outcomes across the pathway from March 2026.
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NHS Nottingham and Nottinghamshire Integrated Care Board
Review and redefine the UCCH service specification to incorporate learning from the report.
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NHS England
Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning nationally and regionally.
View source
East Midlands Ambulance Service NHS Trust
Transition to the national Booking and Referral Standard within the next 12 months to improve urgent-care information flow.
View source
East Midlands Ambulance Service NHS Trust
Submit a supplier development request for automated text notifications when calls are transferred through the Interoperability Toolkit.
View source
East Midlands Ambulance Service NHS Trust
Implement automated text notifications confirming request status when calls are transferred through the Interoperability Toolkit.
View source
East Midlands Ambulance Service NHS Trust
Upgrade the CAD system to automatically transmit information captured during 999 calls to receiving systems.
View source
East Midlands Ambulance Service NHS Trust
Continue collaborative work with the Integrated Care Board and NEMS to establish safe, sustainable staffing models supporting potential reinstatement of manual transfers.
View source
East Midlands Ambulance Service NHS Trust
Require clinicians to review available information and make all Category 3 transfers through a clinical-only process, ending manual pushes to NEMS.
View source
East Midlands Ambulance Service NHS Trust
Develop a technological solution with partner organisations to transfer complete patient information across urgent-care services.
View source
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of the urgent care pathway to adequately serve patients with serious, non-immediately-life-threatening systemic illness requiring a Category 3 ambulance response
Wider context from the report “1. The urgent care pathway across Nottinghamshire, whilst working well for most patients, poorly serves patients with systemic illness that is serious, but not immediately life threatening, (such as is seen in sepsis), and where clinical assessment disposition reached is for a Category 3 ambulance response
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Insufficient skills among non-clinicians to safely transfer Category 3 calls to NEMS
Wider context from the report “4. Category 3 calls are viewed by non- clinicians at the EMAS Emergency Operations Centre, who do not have sufficient skills to safely transfer calls to NEMS , as the inclusion/exclusion criteria are open to interpretation
5. There is no agreement between EMAS and NEMS as to the criteria for transfer of a category 3 call, including whether or not a previous clinical validation would preclude transfer to NEMS
” Is this part of a recurring concern? Yes — Unsafe emergency call handling .
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of agreed and unambiguous criteria for transferring Category 3 calls to NEMS
Wider context from the report “4. Category 3 calls are viewed by non- clinicians at the EMAS Emergency Operations Centre, who do not have sufficient skills to safely transfer calls to NEMS, as the inclusion/exclusion criteria are open to interpretation
5. There is no agreement between EMAS and NEMS as to the criteria for transfer of a category 3 call, including whether or not a previous clinical validation would preclude transfer to NEMS
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to inform waiting families when an ambulance will not be sent
Wider context from the report “3. Families, waiting for an ambulance response, following a clinical assessment by a 111 clinical adviser are not told by EMAS that an ambulance will not be sent
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of EMAS staff to reliably read and consider transferred Computer Aided Dispatch information
Wider context from the report “2. There remains detailed information in the EMAS Computer Aided Dispatch (CAD) transferred from the 111 service that is not reliably read or considered by EMAS staff , when cancelling a requested ambulance response and referring a case on to the Clinical Assessment Service provided by NEMS.
” Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Request an ICB deep dive into related PFD reports involving communication and inter-organisational information-transfer failures.
Verbatim wording from the response “On 23rd January, the Medical Director attended the Learning from Death System Forum and formally requested that the ICB Quality Team undertake a deep dive into other Prevention of Future Death (PFD) reports across Nottingham and Nottinghamshire where communication failures and inter-organisational information transfer were contributory factors. The themes identified in Adam’s cases, particularly fragmentation of care and incomplete data transfer across providers, are not unique risks. It is therefore important that system learning extends beyond individual cases to identify wider patterns across the region.”
Source location Response from Nottingham Emergency Medical Service Page 6 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement BaRS in Adastra and progress migration from the legacy ITK framework with partner organisations and required system configuration.
Verbatim wording from the response “In addition, this process has generated learning and further improvement work between DHU 111 and NEMS in relation to the direct transfer of information from the 111 provider into NEMS systems will improve clinical safety for all patients. NEMS confirms that it has formally agreed with OneAdvanced to implement the Booking and Referral Standard (BaRS) within Adastra and is progressing this work in partnership with DHU. Following system configuration, a formal multi-agency project involving NEMS, DHU, OneAdvanced, NHIS and the ICB Directory of Services team will oversee the migration of CAS and Out of Hours profiles from the legacy ITK framework to BARS, alongside necessary system configuration to ensure structured, complete and clearly displayed clinical information transfer.”
Source location Response from Nottingham Emergency Medical Service Page 3 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Hold a structured session with UCCH and Clinical Assessment Service telephone practitioners to review findings, process changes and practice concerns.
Verbatim wording from the response “On 23rd December 2025, the Medical Director met directly with all telephone practitioners involved in delivering the UCCH and Clinical Assessment Service. This session provided a structured opportunity to review the inquest findings, discuss the process changes that have been implemented, and allow clinicians to ask questions, raise concerns and reflect openly on their practice. The discussion was constructive and professionally engaged, reinforcing a culture of psychological safety and shared accountability for improvement.”
Source location Response from Nottingham Emergency Medical Service Page 6 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with system partners to align UCCH delivery with national GIRT admission-avoidance and coordinated community-care models.
Verbatim wording from the response “In parallel, NEMS has worked closely with the Integrated Care Board (ICB) to review national GIRT models for UCCH delivery, ensuring alignment with best practice. It is our clear position that interception or re-triage of EMAS calls should sit within the clinical expertise and statutory responsibility of EMAS. NEMS’ role is to provide urgent primary care expertise for appropriate admission avoidance pathways and not seek to replicate ambulance triage functions. Accordingly, our strategic focus has shifted towards preventing avoidable ambulance callouts in defined cohorts such as frail patients, care home residents and those at end of life, where proactive planning, anticipatory care and coordinated community response can safely reduce escalation to 999.”
Source location Response from Nottingham Emergency Medical Service Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation End manually pushed ambulance calls and use Directory of Services or automated ITK referrals meeting defined criteria.
Verbatim wording from the response “Since cessation of manual pushes, referrals now occur via Directory of Services (DoS) or automated ITK pathways. These pathways present lower risk because they are generated through NHS Pathways and meet defined criteria, and no further sepsis-related patient safety incidents have been identified since pathway changes in June 2025. Since 27th June 2025, NEMS implemented a pause on manually pushed calls while improvements were agreed with EMAS. Although manual pushes resumed on 21st July following assurance regarding CAD note quality and governance arrangement, NEMS confirms that it has not continued with manually pushed calls since 3rd December 2025.NEMS continues to proactively review cases transferred from EMAS and escalate concerns through joint governance structures, alongside close monitoring of monthly UCCH highlight reports to identify emerging themes”
Source location Response from Nottingham Emergency Medical Service Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Share recurring themes and concerning cases with EMAS, request review outcomes and learning, and participate in joint After Action Reviews.
Verbatim wording from the response “NEMS will continue to share recurring themes and individual cases of concern with EMAS through established governance processes to ensure that identified risks are reviewed and that learning is clearly documented. We have requested that EMAS report back on the outcomes of those reviews and share any learning relevant to NEMS, so that the process operates as a genuinely reciprocal and joint approach rather than a one-directional escalation pathway.”
Source location Response from Nottingham Emergency Medical Service Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct repeated clinical audits with reflective feedback and maintain enhanced audit cycles.
Verbatim wording from the response “These initiatives build upon the strengthened educational processes already described in the Organisational Learning Statement including enhanced sepsis training, structured competency assessments for UCCH clinicians, repeated clinical audits with reflective feedback, digital prompts such as the sepsis screening tool within Adastra, and tighter allocation of appropriately trained staff to high-acuity services.”
Source location Response from Nottingham Emergency Medical Service Page 7 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Allocate appropriately trained staff to high-acuity services and maintain support, training and equipment for complex presentations.
Verbatim wording from the response “These initiatives build upon the strengthened educational processes already described in the Organisational Learning Statement including enhanced sepsis training, structured competency assessments for UCCH clinicians, repeated clinical audits with reflective feedback, digital prompts such as the sepsis screening tool within Adastra, and tighter allocation of appropriately trained staff to high-acuity services.”
Source location Response from Nottingham Emergency Medical Service Page 7 · response Published 8 January 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use structured reflective practice and digital sepsis-screening prompts within Adastra to support clinical assessment.
Verbatim wording from the response “These initiatives build upon the strengthened educational processes already described in the Organisational Learning Statement including enhanced sepsis training, structured competency assessments for UCCH clinicians, repeated clinical audits with reflective feedback, digital prompts such as the sepsis screening tool within Adastra, and tighter allocation of appropriately trained staff to high-acuity services.”
Source location Response from Nottingham Emergency Medical Service Page 7 · response Published 8 January 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide enhanced sepsis training and structured competency assessments for UCCH clinicians.
Verbatim wording from the response “These initiatives build upon the strengthened educational processes already described in the Organisational Learning Statement including enhanced sepsis training, structured competency assessments for UCCH clinicians, repeated clinical audits with reflective feedback, digital prompts such as the sepsis screening tool within Adastra, and tighter allocation of appropriately trained staff to high-acuity services.”
Source location Response from Nottingham Emergency Medical Service Page 7 · response Published 8 January 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Improve CAD-to-Adastra transfer formatting, structure, legibility and visibility of prior clinical validation through ongoing technical engagement.
Verbatim wording from the response “NEMS has engaged in ongoing discussions with EMAS and OneAdvanced, the software provider responsible for Adastra (the electronic patient record system used by NEMS) to improve the formatting, structure and clarity of CAD-to-Adastra transfers. This has included identifying the duplication arising from the multiple message structure and formally requesting technical solutions to improve legibility and presentation of narrative information.”
Source location Response from Nottingham Emergency Medical Service Page 3 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce a standardised opening statement explaining NEMS’s role and that an ambulance may not be sent.
Verbatim wording from the response “NEMS has introduced a standardised opening statement:”
Source location Response from Nottingham Emergency Medical Service Page 4 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Participate in a system After Action Review with the ICB, EMAS and DHU covering information transfer, deterioration recognition and role boundaries.
Verbatim wording from the response “On 21st January, alongside the Medical Director, I attended a formal system After Action Review alongside the ICB Quality Team, EMAS and DHU. This review considered both cases in detail, identified shared learning themes and examined the collaborative approaches required to strengthen inter-organisational working. Focus was given to information transfer, recognition of clinical deterioration across multiple contacts, and clarity of role boundaries within the urgent care pathway. This system-level discussion reinforced that the risks identified were not isolated to one organisation and require coordinated improvement across providers.”
Source location Response from Nottingham Emergency Medical Service Page 6 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Audit call recordings for compliance with the standardised opening statement.
Verbatim wording from the response “• Audit of call recordings to ensure compliance.”
Source location Response from Nottingham Emergency Medical Service Page 4 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Share inquest learning with the entire NEMS workforce, including clinical findings, system themes and professional reflections.
Verbatim wording from the response “Immediately following the conclusion of the inquests, key learning points were formally shared with the entire NEMS workforce on 14th December. This communication summarised the clinical findings, system themes and professional reflections arising from both cases, with particular emphasis on cumulative contacts, symptom evolution, structured history-taking, recognition of sepsis, and the limitations of transferred documentation. The purpose of this communication was to promote transparency, reflection and collective ownership of learning across all clinical staff.”
Source location Response from Nottingham Emergency Medical Service Page 6 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review transferred EMAS cases and monthly UCCH highlights, escalating risks through joint governance structures.
Verbatim wording from the response “Since cessation of manual pushes, referrals now occur via Directory of Services (DoS) or automated ITK pathways. These pathways present lower risk because they are generated through NHS Pathways and meet defined criteria, and no further sepsis-related patient safety incidents have been identified since pathway changes in June 2025. Since 27th June 2025, NEMS implemented a pause on manually pushed calls while improvements were agreed with EMAS. Although manual pushes resumed on 21st July following assurance regarding CAD note quality and governance arrangement, NEMS confirms that it has not continued with manually pushed calls since 3rd December 2025.NEMS continues to proactively review cases transferred from EMAS and escalate concerns through joint governance structures, alongside close monitoring of monthly UCCH highlight reports to identify emerging themes”
Source location Response from Nottingham Emergency Medical Service Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review whether internal risk flags are needed when duplicated or poorly formatted transferred information obscures clinical clarity.
Verbatim wording from the response “• Review whether additional internal NEMS risk flags should be applied where duplication or poor formatting obscures clinical clarity.”
Source location Response from Nottingham Emergency Medical Service Page 4 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver specialist teaching on appendicitis, evolving intra-abdominal sepsis, differential diagnosis and escalation for uncertainty.
Verbatim wording from the response “On 3rd February, the Medical Director hosted a dedicated clinical teaching session in collaboration with Mr Chauhan, the consultant general surgeon who provided evidence at inquest. This session focused on the presentation of appendicitis, the variability of clinical features, the evolution of intra-abdominal sepsis, and the importance of considering differential diagnoses when symptoms appear non-classical. The session was well attended by NEMS clinicians and formed part of our strengthened education programme. It provided valuable specialist insight and reinforced the importance of clinical curiosity, escalation when uncertainty persists, and recognition of evolving systemic illness.”
Source location Response from Nottingham Emergency Medical Service Page 6 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review transferred call codes with comparable East Midlands services to assess whether wider removal is appropriate.
Verbatim wording from the response “We have ensured the manual push remains paused and there are no plans for reinstatement of this pathway at this point in time, as not all actions agreed have been completed. Several codes that were being automatically transferred to NEMS by EMAS have also ceased since December 2025 and we are in the process of reviewing these with other similar services across the East Midlands to assess whether they should be removed on a larger scale.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Join the clinical governance meeting established between NEMS and EMAS to support their continuing joint work.
Verbatim wording from the response “We have also offered and committed to joining the clinical governance meeting set up between NEMS and EMAS to support the continued work between the two organisations.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Facilitate a system-wide After-Action Review to identify coordinated safety and reliability improvements across service interfaces.
Verbatim wording from the response “Actions taken to coordinate system learning and improvement
Following receipt of the report, the ICB facilitated a system wide After-Action Review (AAR) to enable collaborative learning and improvement across all relevant partners.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 1 · response Published 8 January 2026
Open published response
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Meet jointly with EMAS and NEMS to assure their planned actions are clear, time-specific and address identified system risks.
Verbatim wording from the response “NNICB will use these identified themes to structure oversight and ensure improvement actions are coherent and measurable. As an ICB we have met jointly with both EMAS and NEMS to ensure that their planned actions (as described in their responses to the Regulation 28 report) are clear, time specific and address the issues above.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Share and embed learning and assurance actions through ICB, provider, system, and regional quality governance forums.
Verbatim wording from the response “As per the ICB’s statutory responsibilities for PFD learning and assurance actions from this report will be shared and embedded in:”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain system oversight and assurance, including quarterly reviews of progress, sustainability and support needs for improvement actions.
Verbatim wording from the response “The ICB proactively ensures that learning stemming from operational challenges translates into system-wide improvement. This includes assuring that learning from incidents is systematically captured, analysed, and translated into coordinated actions across partners; that cross-organisational interfaces are governed robustly; and that progress against improvement actions is monitored, evidenced, and embedded into ongoing quality oversight. We will also continue to oversee the governance of cross-organisational interfaces and track the sustainability of improvement actions, in line with expectations for sharing learning from Regulation 28 reports.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 1 · response Published 8 January 2026
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop joined-up analytics to understand patient journeys and outcomes across the pathway from March 2026.
Verbatim wording from the response “Our analytics team have recently developed the ability to join up multiple data sets that will from March 2026 allow us to understand the patient journey and outcomes across this entire pathway. This will support us to review and refine the journey for our patients, enhancing our ability to evaluate and adjust accordingly the service offer.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and redefine the UCCH service specification to incorporate learning from the report.
Verbatim wording from the response “As the commissioner of the UCCH we have also reviewed and redefined the existing service specification that is included in the contract we have with NEMS, ensuring that all learning has been included.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning nationally and regionally.
Verbatim wording from the response “I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Adam, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”
Source location Response from NHS England Page 4 · response Published 8 January 2026
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Transition to the national Booking and Referral Standard within the next 12 months to improve urgent-care information flow.
Verbatim wording from the response “Further improvements are planned as the Trust transitions to the national Booking and Referral Standard (BaRS) within the next 12 months. BaRS will enhance interoperability across urgent care services, streamline information flow, and reduce the potential for communication gaps between providers.”
Source location Response from East Midlands Ambulance Service NHS Trust Page 2 · response Published 8 January 2026
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Submit a supplier development request for automated text notifications when calls are transferred through the Interoperability Toolkit.
Verbatim wording from the response “The current CAD system does not provide an automatic mechanism for notifying callers in these circumstances. To address this, EMAS has submitted a development request to the system supplier (MIS). The planned enhancement will ensure that, when a call is transferred through the Interoperability Toolkit (ITK), the caller receives a text message confirming the status of their request. The proposed message will be as follows:”
Source location Response from East Midlands Ambulance Service NHS Trust Page 2 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement automated text notifications confirming request status when calls are transferred through the Interoperability Toolkit.
Verbatim wording from the response “The current CAD system does not provide an automatic mechanism for notifying callers in these circumstances. To address this, EMAS has submitted a development request to the system supplier (MIS). The planned enhancement will ensure that, when a call is transferred through the Interoperability Toolkit (ITK), the caller receives a text message confirming the status of their request. The proposed message will be as follows:”
Source location Response from East Midlands Ambulance Service NHS Trust Page 2 · response Published 8 January 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Upgrade the CAD system to automatically transmit information captured during 999 calls to receiving systems.
Verbatim wording from the response “In December 2025, EMAS upgraded its CAD system to ensure that all information captured during the initial 999 call is automatically transmitted to subsequent receiving systems. This enhancement has been fully tested with EMAS and NEMS and now supports the transfer of more comprehensive clinical information at the point of referral.”
Source location Response from East Midlands Ambulance Service NHS Trust Page 2 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue collaborative work with the Integrated Care Board and NEMS to establish safe, sustainable staffing models supporting potential reinstatement of manual transfers.
Verbatim wording from the response “Ongoing collaborative work continues between the Trust, the Integrated Care Board and NEMS to ensure safe and sustainable staffing models that will support the reinstatement of the manual push process where appropriate. This joint approach is aimed at strengthening system capacity and ensuring that patients across Nottinghamshire consistently receive the right care, first time.”
Source location Response from East Midlands Ambulance Service NHS Trust Page 3 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require clinicians to review available information and make all Category 3 transfers through a clinical-only process, ending manual pushes to NEMS.
Verbatim wording from the response “Historically, non-clinical staff reviewed Category 3 calls in the EOC, creating risk where inclusion and exclusion criteria required clinical interpretation. To address this, in January 2026, EMAS implemented a significant change to operational practice:”
Source location Response from East Midlands Ambulance Service NHS Trust Page 3 · response Published 8 January 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop a technological solution with partner organisations to transfer complete patient information across urgent-care services.
Verbatim wording from the response “required. To address this, EMAS has worked in partnership with NEMS, DHU and other system organisations to develop a technological solution enabling the full, accurate transfer of patient information across services. This will strengthen clinical decision-making and ensure that patients with complex or deteriorating conditions receive more appropriate and timely care.”
Source location Response from East Midlands Ambulance Service NHS Trust Page 2 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Current DoS and automated ITK referrals use nationally defined NHS Pathways criteria, so additional locally derived screening criteria are not required.
Verbatim wording from the response “The manually pushed call model, which relied on interpretation of locally applied inclusion and exclusion criteria, has ceased within Nottingham and Nottinghamshire. Current referrals received by NEMS are either Directory of Services (DoS) driven or generated through automated ITK pathways. These routes follow nationally defined NHS Pathways clinical coding and disposition criteria and therefore do not require additional locally derived screening criteria. They are structured within established national algorithms rather than discretionary interpretation.”
Source location Response from Nottingham Emergency Medical Service Page 5 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Interception or re-triage of EMAS calls is assigned to EMAS, while NEMS provides urgent primary care within appropriate admission-avoidance pathways.
Verbatim wording from the response “In parallel, NEMS has worked closely with the Integrated Care Board (ICB) to review national GIRT models for UCCH delivery, ensuring alignment with best practice. It is our clear position that interception or re-triage of EMAS calls should sit within the clinical expertise and statutory responsibility of EMAS. NEMS’ role is to provide urgent primary care expertise for appropriate admission avoidance pathways and not seek to replicate ambulance triage functions. Accordingly, our strategic focus has shifted towards preventing avoidable ambulance callouts in defined cohorts such as frail patients, care home residents and those at end of life, where proactive planning, anticipatory care and coordinated community response can safely reduce escalation to 999.”
Source location Response from Nottingham Emergency Medical Service Page 2 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The manual push pathway will remain paused, with no reinstatement planned while agreed safety actions remain incomplete.
Verbatim wording from the response “We have ensured the manual push remains paused and there are no plans for reinstatement of this pathway at this point in time, as not all actions agreed have been completed. Several codes that were being automatically transferred to NEMS by EMAS have also ceased since December 2025 and we are in the process of reviewing these with other similar services across the East Midlands to assess whether they should be removed on a larger scale.”
Source location Response from Nottingham and Nottinghamshire Integrated Care Board Page 2 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Concerns other than concern three are better addressed by EMAS, NEMS and Nottingham and Nottinghamshire Integrated Care Board.
Verbatim wording from the response “We consider that the third concern listed above falls within NHS England’s remit and we have endeavoured to address this concern below. The remaining concerns would be better addressed by EMAS, NEMS and Nottingham and Nottinghamshire Integrated Care Board (ICB), who have also been sent your Report.”
Source location Response from NHS England Page 2 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Integrated Care Board is best placed to address concerns about the exit scripts informing families whether an ambulance will be sent.
Verbatim wording from the response “We are unable to comment on the concern that families are not informed that an ambulance is not being sent as it was NHS 111 and the Nottingham Emergency Medical Service (commissioned by NHS Nottingham and Nottinghamshire ICB) who spoke to the patient, rather than the ambulance service. The ICB will therefore be best placed to address any concerns on their exit scripts.”
Source location Response from NHS England Page 3 · response Published 8 January 2026
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation NHS England cannot comment on whether families were told an ambulance would not be sent because other services spoke to the patient.
Verbatim wording from the response “We are unable to comment on the concern that families are not informed that an ambulance is not being sent as it was NHS 111 and the Nottingham Emergency Medical Service (commissioned by NHS Nottingham and Nottinghamshire ICB) who spoke to the patient, rather than the ambulance service. The ICB will therefore be best placed to address any concerns on their exit scripts.”
Source location Response from NHS England Page 3 · response Published 8 January 2026
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