PFD report

Millie Elizabeth Josephine Thompson · Prevention of Future Deaths report

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Issued 6 Dec 2013•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Insufficient paediatric first aid training among nursery staff
    Part of recurring concern: Inadequate staff competence to provide first aid
  2. Failure of ambulance call-takers to correctly assess breathing and triage calls
    Part of recurring concern: Unreliable ambulance call triage and re-triagePart of recurring concern: Unsafe emergency call handling
  3. Lapsed first aid certification among staff
    Part of recurring concern: Inadequate staff competence to provide first aid
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Require Emergency Medical Dispatchers to provide continuing-education and audit-review evidence to maintain certification.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2013.
  2. Action

    Provide all Emergency Medical Dispatchers with a six-week training course covering procedures, call taking, first aid, paediatric resuscitation and AMPDS.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2013.
  3. Action

    Propose specifying the suitable course content for paediatric first-aid training in the Early Years Foundation Stage framework.

    Stated by Edward Timpson MPStated completedThe respondent said that this action was complete when they made their response on 6 December 2013.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Responsibility for selecting and training ambulance call-taking staff rests with the North West Ambulance Service Trust.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient paediatric first aid training among nursery staff

Wider context from the report

“During the course of the evidence it became apparent that there were only a few members of staff at the Nursery who had undergone Paediatric First Aid training, and that there is a need for specialist training when confronted with certain medical conditions affecting very young children. Other members of staff had general First Aid training but this appears to have been less useful in the circumstances. It also transpired that the First Aid certification of some of the staff had lapsed by the passage of time, so that although they had undergone the training it now needed updating. The EMD (call-taker) for the Ambulance Trust is a non-medically trained person who simply takes the details and reads from the appropriate “card” as to what questions should be asked and what advice should be given as well as determining how the case is to be triaged and allocated. It appears that because of a misinterpretation by that person as to the question of “ineffective/effective breathing”, the case was wrongly allocated. I took the view that ALL nursery staff should be subject to mandatory paediatric First Aid training; that there should be better selection and training of Call-Takers for the ambulance service; that ALL emergency ambulances (including rapid response vehicles) should be equipped with suitable paediatric life-saving kit. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ambulance call-takers to correctly assess breathing and triage calls

Wider context from the report

“During the course of the evidence it became apparent that there were only a few members of staff at the Nursery who had undergone Paediatric First Aid training, and that there is a need for specialist training when confronted with certain medical conditions affecting very young children. Other members of staff had general First Aid training but this appears to have been less useful in the circumstances. It also transpired that the First Aid certification of some of the staff had lapsed by the passage of time, so that although they had undergone the training it now needed updating. The EMD (call-taker) for the Ambulance Trust is a non-medically trained person who simply takes the details and reads from the appropriate “card” as to what questions should be asked and what advice should be given as well as determining how the case is to be triaged and allocated. It appears that because of a misinterpretation by that person as to the question of “ineffective/effective breathing”, the case was wrongly allocated. I took the view that ALL nursery staff should be subject to mandatory paediatric First Aid training; that there should be better selection and training of Call-Takers for the ambulance service; that ALL emergency ambulances (including rapid response vehicles) should be equipped with suitable paediatric life-saving kit. ”

Is this part of a recurring concern?

Yes — Unreliable ambulance call triage and re-triage; Unsafe emergency call handling.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lapsed first aid certification among staff

Wider context from the report

“During the course of the evidence it became apparent that there were only a few members of staff at the Nursery who had undergone Paediatric First Aid training, and that there is a need for specialist training when confronted with certain medical conditions affecting very young children. Other members of staff had general First Aid training but this appears to have been less useful in the circumstances. It also transpired that the First Aid certification of some of the staff had lapsed by the passage of time, so that although they had undergone the training it now needed updating. The EMD (call-taker) for the Ambulance Trust is a non-medically trained person who simply takes the details and reads from the appropriate “card” as to what questions should be asked and what advice should be given as well as determining how the case is to be triaged and allocated. It appears that because of a misinterpretation by that person as to the question of “ineffective/effective breathing”, the case was wrongly allocated. I took the view that ALL nursery staff should be subject to mandatory paediatric First Aid training; that there should be better selection and training of Call-Takers for the ambulance service; that ALL emergency ambulances (including rapid response vehicles) should be equipped with suitable paediatric life-saving kit. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Emergency Medical Dispatchers to provide continuing-education and audit-review evidence to maintain certification.

Verbatim wording from the response

“All EMDs undergo a six week training course, covering policies and procedures, the call taking processes, first aid, including paediatric resuscitation, and use of the Advanced Medical Priority Dispatch System (AMPDS), which includes the ineffective breathing diagnostic tool. Successful completion of the course results in an internationally recognised qualification. In order to maintain their certification, EMDs must provide proof of continuing education and evidence of audit review, which provides a safeguard to ensuring their continuing competence in the role. They are also required to undergo CPR recertification every two years.”

Source location

2013-0356-Response-by-North-West-Ambulance-Service
Page 1 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all Emergency Medical Dispatchers with a six-week training course covering procedures, call taking, first aid, paediatric resuscitation and AMPDS.

Verbatim wording from the response

“All EMDs undergo a six week training course, covering policies and procedures, the call taking processes, first aid, including paediatric resuscitation, and use of the Advanced Medical Priority Dispatch System (AMPDS), which includes the ineffective breathing diagnostic tool. Successful completion of the course results in an internationally recognised qualification. In order to maintain their certification, EMDs must provide proof of continuing education and evidence of audit review, which provides a safeguard to ensuring their continuing competence in the role. They are also required to undergo CPR recertification every two years.”

Source location

2013-0356-Response-by-North-West-Ambulance-Service
Page 1 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Propose specifying the suitable course content for paediatric first-aid training in the Early Years Foundation Stage framework.

Verbatim wording from the response

“We also proposed to say more in the EYFS about the specific content of suitable courses. We expect to be able to publish the results of the consultation shortly during February 2014 and make any changes needed later this year.”

Source location

2013-0356-Response-by-Edward-Timpson-MP
Page 2 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Propose reinforcing the requirement for a first-aid-trained staff member to be available whenever children are present.

Verbatim wording from the response

“In July 2013 we published plans to further improve the quality and availability of childcare. In tandem with this publication, the Government launched a public consultation, “The Regulation of Childcare”, which ran from 16 July to 30 September 2013. The consultation sought views on proposals to amend the current childcare regulatory system and set out the measures needed to ensure children’s safety. As part of that, we proposed to reinforce the need that a first-aid trained member of staff must be available at all times.”

Source location

2013-0356-Response-by-Edward-Timpson-MP
Page 1 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for selecting and training ambulance call-taking staff rests with the North West Ambulance Service Trust.

Verbatim wording from the response

“I note that you have sent a copy of this Regulation 28 report to the Department for Education (DfE) and the North West Ambulance Service Trust (NWAS). The training of nursery staff is the responsibility of DfE whilst the selection and training of call taking staff at the NWAS is a matter for the NWAS Trust. I believe that these two issues should properly be addressed by the DfE and the NWAS.”

Source location

2013-0356-Response-by-Department-of-Health
Page 2 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for mandatory paediatric first-aid training of nursery staff rests with the Department for Education.

Verbatim wording from the response

“I note that you have sent a copy of this Regulation 28 report to the Department for Education (DfE) and the North West Ambulance Service Trust (NWAS). The training of nursery staff is the responsibility of DfE whilst the selection and training of call taking staff at the NWAS is a matter for the NWAS Trust. I believe that these two issues should properly be addressed by the DfE and the NWAS.”

Source location

2013-0356-Response-by-Department-of-Health
Page 2 · response
Published 6 December 2013

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Require Emergency Medical Dispatchers to complete CPR recertification every two years.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2013.
  2. 2

    Continue reviewing the recruitment and assessment process for Emergency Medical Dispatchers.

    Stated by North West Ambulance Service NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 December 2013.
  3. 3

    Share the Regulation 28 report and both responses with the Association of Ambulance Chief Executives for consideration of national equipment guidance or action.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 6 December 2013.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Responsibility for equipping emergency ambulances with suitable paediatric lifesaving equipment rests with individual ambulance trusts.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Emergency Medical Dispatchers to complete CPR recertification every two years.

Verbatim wording from the response

“All EMDs undergo a six week training course, covering policies and procedures, the call taking processes, first aid, including paediatric resuscitation, and use of the Advanced Medical Priority Dispatch System (AMPDS), which includes the ineffective breathing diagnostic tool. Successful completion of the course results in an internationally recognised qualification. In order to maintain their certification, EMDs must provide proof of continuing education and evidence of audit review, which provides a safeguard to ensuring their continuing competence in the role. They are also required to undergo CPR recertification every two years.”

Source location

2013-0356-Response-by-North-West-Ambulance-Service
Page 1 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing the recruitment and assessment process for Emergency Medical Dispatchers.

Verbatim wording from the response

“North West Ambulance Service (NWAS) is acutely aware of the importance of EMDs in relation to the care of patients. We have a robust, competitive recruitment process for EMDs, attracting approximately 300 applications for each vacant post. We continually review this recruitment and assessment process with the aim of ensuring only the most suitable and able candidates are appointed for this demanding and important role.”

Source location

2013-0356-Response-by-North-West-Ambulance-Service
Page 1 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Regulation 28 report and both responses with the Association of Ambulance Chief Executives for consideration of national equipment guidance or action.

Verbatim wording from the response

“In addition, we will share this Regulation 28 report, our response and the NWAS response with the Association of Ambulance Chief Executives so they can consider whether any further action or guidance is needed with regard to the equipping of emergency vehicles nationally.”

Source location

2013-0356-Response-by-Department-of-Health
Page 2 · response
Published 6 December 2013

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for equipping emergency ambulances with suitable paediatric lifesaving equipment rests with individual ambulance trusts.

Verbatim wording from the response

“With regard to equipping emergency ambulances with suitable paediatric life- saving kit, this is the responsibility of the individual Ambulance Trust.”

Source location

2013-0356-Response-by-Department-of-Health
Page 2 · response
Published 6 December 2013

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026