PFD report

John Malcolm FISHER · Prevention of Future Deaths report

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Issued 19 Mar 2026•West Sussex, Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised8

  1. Insufficient medication verification during care-needs assessment
    Part of recurring concern: Failure to reliably verify medication information during care assessments
  2. Failure to prevent administration of GP-discontinued medication
    Part of recurring concern: Unsafe medication administration
  3. Failure to follow up medication incidents for learning affecting vulnerable patients
    Part of recurring concern: Failure to reliably learn from medication incidents and implement safeguards
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Strengthen escalation pathways by referring complex medicines-reconciliation issues to senior clinicians and SCFT pharmacy support.

    Stated by Sussex Community NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  2. Action

    Provide staff with Plexus shared-care-record access for real-time GP medication summaries.

    Stated by Sussex Community NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  3. Action

    Revise and implement UCR referral documentation to require receiving agencies to reconcile medicines with prescribers and pharmacies and clarify that UCR MAR charts are for SCFT staff only.

    Stated by Sussex Community NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 26 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Receiving care agencies are responsible for medicines reconciliation with prescribers and pharmacies; SCFT MAR charts are not definitive records for external providers.

    Stated by Sussex Community NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient medication verification during care-needs assessment

Wider context from the report

“4) Coastal Homecare confirmed that an assessment of needs was carried out on 15 April 2025 by a supervisor attending Mr Fisher's home address. The UCR handwritten medication forms were used to digitally record the required medications into the Coastal Homecare electronic system. Initially I was told that photographs of the medication were taken as well but on checking no photographs could be recovered save one of skin creams. It is apparently not standard practice for photographs to be taken during this kind of assessment but during the inquest it was agreed this would be good practice in future to achieve greater clarity for daily carers who frequently change. ”

Is this part of a recurring concern?

Yes — Failure to reliably verify medication information during care assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prevent administration of GP-discontinued medication

Wider context from the report

“1) I heard evidence from Mr Fisher's GP practice (Trinity Medical Centre) that they received a letter from Brighton Urgent Community Response (UCR) team indicating that they had, in turn, received a referral from the local Adult Social Care Team requesting a package of care assessment on 8 April. This assessment was carried out on 9 April and from handwritten medication administrative records (MAR) complied by the UCR Team from Brighton hospital, support was provided to Mr Fisher until 15 April. According to the UCR records this apparently included phenobarbital tablets twice a day even though Mr Fisher's GP had discontinued the phenobarbital on 8 April 2025. 3 liquid AEDs were also given including sodium valproate. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up medication incidents for learning affecting vulnerable patients

Wider context from the report

“6) Coastal Homecare management then self-reported the incident to the local Adult Safeguarding Team and also the Care Quality Commission but at the time of the inquest there has been no follow-up by either organisation to ascertain if there are any lessons to learn for the benefit of other vulnerable patients. ”

Is this part of a recurring concern?

Yes — Failure to reliably learn from medication incidents and implement safeguards.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide complete current medication and stop-date information during care handover

Wider context from the report

“3) UCR then arranged for a care agency, Coastal Homecare, to take over supporting Mr Fisher. During the inquest I saw a referral from prepared by UCR confirming that Coastal Homecare were required to assist Mr Fisher three times a day to help with his personal care and medicine administration. However, the only medication information that was supplied by the UCR team to Coastal Homecare referred to blister packs and liquid medication including antibiotics for chest infection. No further details of current regular medication, dosage, timing or form of medication (eg blister pack, separate boxes or liquids) were provided at all. In addition, the antibiotics were only for a short number of days but no clear indication is given when they were to stop and may well have finished by the time Coastal took over care. ”

Is this part of a recurring concern?

Yes — Unreliable handover of care information and responsibility.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to transfer all prescribed medication into the electronic MAR and cross-check it at agency handover

Wider context from the report

“5) Coastal Healthcare indicated that a mistake was made when documenting the medications in that although the UCR handwritten forms included sodium valproate oral solution, this was not added at all into the Coastal Homecare electronic MAR chart. As a result, Coastal Homecare accepted that between 16 April to 21 April (6 days) Mr Fisher did not receive any sodium valproate oral solution. This was one of three liquid antiepileptic drugs Mr Fisher should have received to help control possible seizures. This mistake was not spotted at all and there is no system in place to cross check what has previously been given when there is a handover between different care agencies nor was there any liaison with the community pharmacy who regularly dispensed Mr Fisher's medication. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Unreliable medication reconciliation across care transitions; Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate or incomplete recording of medication administration

Wider context from the report

“2) It is far from clear whether the UCR records are accurate regarding whether phenobarbital was given or not. The handwritten evidence says it was given but not whether this was from a blister pack or a separate box. Mr Fisher’s community pharmacist gave evidence that for some years he had dispensed phenobarbital in a separate box and not in a blister pack. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to liaise with the community pharmacy about regularly dispensed medication

Wider context from the report

“5) Coastal Healthcare indicated that a mistake was made when documenting the medications in that although the UCR handwritten forms included sodium valproate oral solution, this was not added at all into the Coastal Homecare electronic MAR chart. As a result, Coastal Homecare accepted that between 16 April to 21 April (6 days) Mr Fisher did not receive any sodium valproate oral solution. This was one of three liquid antiepileptic drugs Mr Fisher should have received to help control possible seizures. This mistake was not spotted at all and there is no system in place to cross check what has previously been given when there is a handover between different care agencies nor was there any liaison with the community pharmacy who regularly dispensed Mr Fisher's medication. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk of discontinued or essential seizure-control medication being incorrectly administered

Wider context from the report

“Overall, after hearing evidence over two days regarding the administration of Mr Fisher's AED medication, I remain concerned that patients in the community are at risk of either being given medication that has been discontinued by a GP or not being given essential medication to control seizures. ”

Is this part of a recurring concern?

Yes — Failure to provide required medication promptly when clinically needed; Unsafe medication administration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen escalation pathways by referring complex medicines-reconciliation issues to senior clinicians and SCFT pharmacy support.

Verbatim wording from the response

“• Clear escalation pathways have been strengthened, including referral to senior clinicians and SCFT pharmacy support for complex medicines reconciliation.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff with Plexus shared-care-record access for real-time GP medication summaries.

Verbatim wording from the response

“• Since October 2025, SCFT staff have access to shared care records via the Plexus system (which links digital care records across Sussex GP’s, hospital and community healthcare services as well as local authorities), enabling real-time access to GP medication summaries and reducing reliance on emailed or static information.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and implement UCR referral documentation to require receiving agencies to reconcile medicines with prescribers and pharmacies and clarify that UCR MAR charts are for SCFT staff only.

Verbatim wording from the response

“• UCR referral documentation is being revised to clearly reinforce current agreements that receiving care agencies must undertake their own medicines reconciliation directly with the prescriber and community pharmacy.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a themed review of UCR medication incidents involving MAR charts and report findings through Trust governance structures.

Verbatim wording from the response

“• A themed review of medication incidents involving MAR charts within UCR is underway to inform ongoing quality improvement, training, and assurance.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen referral-pathway expectations that medicines reconciliation is confirmed when care responsibility transfers.

Verbatim wording from the response

“• SCFT has strengthened expectations within referral pathways that medicines reconciliation must be confirmed at transitions of care, particularly where responsibility for medicines administration is transferring.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the MAR chart SOP with guidance on discontinued medicines remaining in patients’ homes and mandatory GP second checks for discrepancies.

Verbatim wording from the response

“• The SOP is being updated to include explicit guidance on the management of recently discontinued medications that remain physically present in the home, including a mandatory second check with the GP where discrepancies arise.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a formal review of the MAR chart SOP for UCR and Home First services.

Verbatim wording from the response

“Action taken and planned:”

Source location

Response from Sussex Community NHS Foundation Trust
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver staff briefings and training aligned with the revised MAR chart SOP after approval.

Verbatim wording from the response

“• The SOP is being updated to include explicit guidance on the management of recently discontinued medications that remain physically present in the home, including a mandatory second check with the GP where discrepancies arise.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed pharmacy support within the UCR and General Virtual Ward model for complex or unclear medication regimes.

Verbatim wording from the response

“• Pharmacy support is now embedded within the UCR/General Virtual Ward model, providing timely expert advice where medication regimes are complex or unclear.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrate GP Connect into the digital platform and current practice to verify medicines and identify recent changes.

Verbatim wording from the response

“• At the time Mr Fisher was receiving support from our service, GP Connect access was not available to our digital platform. Since October 2025, we have fully integrated GP Connect to our digital platform, and into current practice as an additional safeguard to support safer medication management and continuity of care. Subject to appropriate consent arrangements and patient opt-out rights, authorised staff are now able to review GP medication summaries to verify prescribed medicines and identify recent medication changes during referral, assessment, and handover processes. This has strengthened our ability to cross-check medication information and identify discrepancies at an early stage.”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require all staff to complete additional Epilepsy Awareness training.

Verbatim wording from the response

“• All staff are now required to complete additional Epilepsy Awareness training as part of our ongoing commitment to strengthening knowledge, understanding, and safe practice across the service. Additionally, representatives of the organisation have attended the Local Authority’s Medication Adults: Epilepsy Awareness, Seizure Management and Buccal Midazolam training to further enhance our medication management procedures though continued learning.”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend Local Authority training on epilepsy awareness, seizure management, and buccal midazolam.

Verbatim wording from the response

“• All staff are now required to complete additional Epilepsy Awareness training as part of our ongoing commitment to strengthening knowledge, understanding, and safe practice across the service. Additionally, representatives of the organisation have attended the Local Authority’s Medication Adults: Epilepsy Awareness, Seizure Management and Buccal Midazolam training to further enhance our medication management procedures though continued learning.”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to cross-check medicines against prescribing records, administration records, and referral documentation during handover.

Verbatim wording from the response

“The following changes have now been implemented:”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Photograph all medicines present at assessment and onboarding for every new care package.

Verbatim wording from the response

“The following changes have now been implemented:”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record each person’s dispensing pharmacy and require escalation to relevant healthcare professionals when medication discrepancies or uncertainties arise.

Verbatim wording from the response

“We recognise, however, that some medication changes initiated within hospital settings, Urgent Community Response services, or other secondary care pathways may not always be immediately reflected within GP Connect records. Our revised procedures therefore also require liaison with relevant healthcare professionals, including pharmacists, and specialist teams, where appropriate, to support safe and accurate medication management.”

Source location

Response from Coastal Homecare
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Receiving care agencies are responsible for medicines reconciliation with prescribers and pharmacies; SCFT MAR charts are not definitive records for external providers.

Verbatim wording from the response

“• UCR referral documentation is being revised to clearly reinforce current agreements that receiving care agencies must undertake their own medicines reconciliation directly with the prescriber and community pharmacy.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 3 · response
Published 26 March 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Continue collaborative work with primary care, social care, community pharmacy and domiciliary care providers to support safer care transitions and shared learning.

    Stated by Sussex Community NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 26 March 2026.
  2. 2

    Review policies, procedures, and operational processes for medication handover and verification safeguards.

    Stated by Coastal Homecare (Hove) Ltd.Stated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  3. 3

    Review and incorporate further CQC findings or recommendations into ongoing service improvement work when the full report is published.

    Stated by Coastal Homecare (Hove) Ltd.Stated plannedThe respondent said that this action was planned when they made their response on 26 March 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborative work with primary care, social care, community pharmacy and domiciliary care providers to support safer care transitions and shared learning.

Verbatim wording from the response

“SCFT will continue to work collaboratively with primary care, social care, community pharmacy, and domiciliary care providers to support safer transitions of care and shared learning across organisational boundaries.”

Source location

Response from Sussex Community NHS Foundation Trust
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review policies, procedures, and operational processes for medication handover and verification safeguards.

Verbatim wording from the response

“We had previously supported Mr Fisher as part of our longstanding role within the local community working alongside NHS Sussex Community Foundation Trust (SCFT), Urgent Community Response (UCR). Upon resumption of care, staff relied upon the information available at the time, including the documentation provided and discussions held during handover. Considering the coroner’s findings, we are reviewing our safeguards and verification processes to determine where further improvements may be appropriate.”

Source location

Response from Coastal Homecare
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and incorporate further CQC findings or recommendations into ongoing service improvement work when the full report is published.

Verbatim wording from the response

“We are currently awaiting publication of the CQC’s full inspection report and will continue to review and reflect upon any further findings or recommendations once available. We remain committed to engaging openly with regulators and to ensuring that any additional learning identified is incorporated into our ongoing service improvement work.”

Source location

Response from Coastal Homecare
Page 4 · response
Published 26 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026