PFD report

Sheila Johnson · Prevention of Future Deaths report

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Issued 19 May 2015•Derby and Derbyshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Inaccuracies in internal investigation reports
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable safety investigation reports and disclosure
  2. Insufficient and perfunctory investigations of patient deaths
    Part of recurring concern: Inadequate safety incident investigations
  3. Failure to interview key witnesses during investigations
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable gathering of witness evidence for formal investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Establish an urgent recall procedure directing staff to contact patients or relatives, then primary-care, community or police services when necessary.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 May 2015.
  2. Action

    Rewrite and implement the serious incident investigation policy with guidance on reporting, investigation, best practice, system failures and record-keeping standards.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.
  3. Action

    Introduce an Executive-led Serious Incident Review Panel to scrutinise investigation reports and action plans and require clinical leads to report changes and learning.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing serious incident processes provide significant assurance that appropriate systems and processes are in place.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccuracies in internal investigation reports

Wider context from the report

“(1) The court was provided with a copy of the Trust’s Internal Report of the circumstances of Mrs Johnson’s death and heard evidence regarding the findings from the author of the report. (2) The court was of the opinion that any such investigation and report must be sufficiently robust if it is to have any meaning and lessons learnt to prevent future deaths. (3) The court was of the opinion that on this occasion there was insufficiency of inquiry and the investigation was perfunctory and slipshod. (4) Statements of 6 members of staff were taken. Two of those members were interviewed, the court was of the opinion that other key witnesses including the nurse who discharged Mrs Johnson should have been interviewed. (5) An audit of the nursing and medical documentation was undertaken, however this confined itself to establishing that the entries were accurately dated and timed with a legible signature. No consideration was given to the clinical content of those entries and as to whether or not they were appropriate. (6) The report contained serious factual inaccuracies and based on those errors of fact erroneous findings and recommendations were made. (7) The court believes that should future reports be conducted in this manner then patient’s clinical conditions may be compromised and such errors could lead to deaths in the future. (8) The Trust appeared to have no system in place for the urgent recall of patients who had been discharged with potentially life threatening conditions. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable safety investigation reports and disclosure.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient and perfunctory investigations of patient deaths

Wider context from the report

“(1) The court was provided with a copy of the Trust’s Internal Report of the circumstances of Mrs Johnson’s death and heard evidence regarding the findings from the author of the report. (2) The court was of the opinion that any such investigation and report must be sufficiently robust if it is to have any meaning and lessons learnt to prevent future deaths. (3) The court was of the opinion that on this occasion there was insufficiency of inquiry and the investigation was perfunctory and slipshod. (4) Statements of 6 members of staff were taken. Two of those members were interviewed, the court was of the opinion that other key witnesses including the nurse who discharged Mrs Johnson should have been interviewed. (5) An audit of the nursing and medical documentation was undertaken, however this confined itself to establishing that the entries were accurately dated and timed with a legible signature. No consideration was given to the clinical content of those entries and as to whether or not they were appropriate. (6) The report contained serious factual inaccuracies and based on those errors of fact erroneous findings and recommendations were made. (7) The court believes that should future reports be conducted in this manner then patient’s clinical conditions may be compromised and such errors could lead to deaths in the future. (8) The Trust appeared to have no system in place for the urgent recall of patients who had been discharged with potentially life threatening conditions. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to interview key witnesses during investigations

Wider context from the report

“(1) The court was provided with a copy of the Trust’s Internal Report of the circumstances of Mrs Johnson’s death and heard evidence regarding the findings from the author of the report. (2) The court was of the opinion that any such investigation and report must be sufficiently robust if it is to have any meaning and lessons learnt to prevent future deaths. (3) The court was of the opinion that on this occasion there was insufficiency of inquiry and the investigation was perfunctory and slipshod. (4) Statements of 6 members of staff were taken. Two of those members were interviewed, the court was of the opinion that other key witnesses including the nurse who discharged Mrs Johnson should have been interviewed. (5) An audit of the nursing and medical documentation was undertaken, however this confined itself to establishing that the entries were accurately dated and timed with a legible signature. No consideration was given to the clinical content of those entries and as to whether or not they were appropriate. (6) The report contained serious factual inaccuracies and based on those errors of fact erroneous findings and recommendations were made. (7) The court believes that should future reports be conducted in this manner then patient’s clinical conditions may be compromised and such errors could lead to deaths in the future. (8) The Trust appeared to have no system in place for the urgent recall of patients who had been discharged with potentially life threatening conditions. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable gathering of witness evidence for formal investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system for urgent recall of discharged patients with potentially life-threatening conditions

Wider context from the report

“(1) The court was provided with a copy of the Trust’s Internal Report of the circumstances of Mrs Johnson’s death and heard evidence regarding the findings from the author of the report. (2) The court was of the opinion that any such investigation and report must be sufficiently robust if it is to have any meaning and lessons learnt to prevent future deaths. (3) The court was of the opinion that on this occasion there was insufficiency of inquiry and the investigation was perfunctory and slipshod. (4) Statements of 6 members of staff were taken. Two of those members were interviewed, the court was of the opinion that other key witnesses including the nurse who discharged Mrs Johnson should have been interviewed. (5) An audit of the nursing and medical documentation was undertaken, however this confined itself to establishing that the entries were accurately dated and timed with a legible signature. No consideration was given to the clinical content of those entries and as to whether or not they were appropriate. (6) The report contained serious factual inaccuracies and based on those errors of fact erroneous findings and recommendations were made. (7) The court believes that should future reports be conducted in this manner then patient’s clinical conditions may be compromised and such errors could lead to deaths in the future. (8) The Trust appeared to have no system in place for the urgent recall of patients who had been discharged with potentially life threatening conditions. ”

Is this part of a recurring concern?

Yes — Unreliable urgent recall of discharged patients requiring hospital care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess the clinical content and appropriateness of nursing and medical documentation

Wider context from the report

“(1) The court was provided with a copy of the Trust’s Internal Report of the circumstances of Mrs Johnson’s death and heard evidence regarding the findings from the author of the report. (2) The court was of the opinion that any such investigation and report must be sufficiently robust if it is to have any meaning and lessons learnt to prevent future deaths. (3) The court was of the opinion that on this occasion there was insufficiency of inquiry and the investigation was perfunctory and slipshod. (4) Statements of 6 members of staff were taken. Two of those members were interviewed, the court was of the opinion that other key witnesses including the nurse who discharged Mrs Johnson should have been interviewed. (5) An audit of the nursing and medical documentation was undertaken, however this confined itself to establishing that the entries were accurately dated and timed with a legible signature. No consideration was given to the clinical content of those entries and as to whether or not they were appropriate. (6) The report contained serious factual inaccuracies and based on those errors of fact erroneous findings and recommendations were made. (7) The court believes that should future reports be conducted in this manner then patient’s clinical conditions may be compromised and such errors could lead to deaths in the future. (8) The Trust appeared to have no system in place for the urgent recall of patients who had been discharged with potentially life threatening conditions. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an urgent recall procedure directing staff to contact patients or relatives, then primary-care, community or police services when necessary.

Verbatim wording from the response

“The Trust acknowledges your concerns and accepts them in full. The fact that there was no formal system for the urgent recall of patients discharged with potentially life threatening conditions, has been addressed by the Patient Flow Manager.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 4 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Rewrite and implement the serious incident investigation policy with guidance on reporting, investigation, best practice, system failures and record-keeping standards.

Verbatim wording from the response

“In relation to your particular concerns regarding the quality of the internal investigation undertaken at this time, the Trust’s processes have been revised significantly and beyond all recognition. The current policy for the management of serious incidents including their investigation has been rewritten and implemented. The policy provides clear guidance to Trust staff in relation to incident reporting and the investigation process, with the aim of improving the quality of the Trust’s investigations. We have had this monitored by the CQC and CCG and reported to external oversight groups.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an Executive-led Serious Incident Review Panel to scrutinise investigation reports and action plans and require clinical leads to report changes and learning.

Verbatim wording from the response

“We have also introduced improvements to the process for internal review of serious incident reports. There is now an Executive led Serious Incident Review Panel which reviews all serious incident investigation reports and action plans and scrutinises and challenges them, providing feedback to the investigation teams when further clarity is required. The panel also require that responsible nursing and medical leads attend the meeting to feed back what changes have been made and what lessons have been learnt from investigations.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 3 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train senior officers across all divisions in root-cause analysis and incident investigation through external facilitation.

Verbatim wording from the response

“We recognise that staff undertaking incident investigations need to be appropriately trained. Since the investigation into Mrs. Johnson’s death the Trust has invested significantly in additional training provided by an external facilitator. This has delivered root cause analysis and investigation training across all divisions of the Trust, the most recent training taking place in March of this year. More than 75 senior officers have been trained in RCA. This has underpinned the revised policy to ensure investigations are more robust and recommendations are acted upon and patient care and safety is improved.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Directors to review each serious incident and assign an investigation level, team and relevant professional advice.

Verbatim wording from the response

“All serious incidents are reviewed by Directors who assign a level of investigation and an investigation team to each serious incident, consisting either of appropriate individuals from the Trust or where relevant external independent persons. Professional advice relevant to the specialty is now obtained.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing serious incident processes provide significant assurance that appropriate systems and processes are in place.

Verbatim wording from the response

“The auditors concluded in their report dated 10th March 2015 that the serious incident processes provided significant assurance to the Trust that systems and processes were in place.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 3 · response
Published 19 May 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Implement leadership development for clinical leaders, ward managers and senior managers.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.
  2. 2

    Monitor discharge quality with the Clinical Commissioning Group.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 May 2015.
  3. 3

    Develop processes to follow up serious-incident actions with clinical divisions and obtain further assurance through governance and accreditation arrangements.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.
  4. 4

    Audit serious incident investigations to verify that participating investigators have appropriate training.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.
  5. 5

    Coordinate complaints, inquest and mortality-review processes to oversee the statutory Duty of Candour.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.
  6. 6

    Review senior nursing and medical staffing to improve senior doctor presence and out-of-hours availability.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 May 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement leadership development for clinical leaders, ward managers and senior managers.

Verbatim wording from the response

“The Trust has implemented a programme of Leadership Development for Clinical Leaders and Ward and Senior managers to develop leadership capabilities, abilities and build a more collaborative organisational culture.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor discharge quality with the Clinical Commissioning Group.

Verbatim wording from the response

“The procedure will be defined in a simple flowchart which signpost will staff to the correct actions and responsibilities should any staff member identify that a patient has been discharged and needs to be recalled urgently. We are closely monitoring the quality of discharges with our CCG. The process will also be included as an appendix within the Admission and Discharge Policy.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 4 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop processes to follow up serious-incident actions with clinical divisions and obtain further assurance through governance and accreditation arrangements.

Verbatim wording from the response

“As part of the investigation process appropriate recommendations and actions are identified either within the investigation report or in a separate action plan to address issues that have been highlighted. The Serious Incident Executive Review Panel discusses actions arising from serious incidents and how they will be addressed by the divisions of the Trust.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 3 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit serious incident investigations to verify that participating investigators have appropriate training.

Verbatim wording from the response

“A sample of serious incident investigations conducted since the training were audited during the period November 2014 and March 2015 by independent third party auditors (MIAA) and the audit demonstrated that the individuals involved in those investigations were appropriately trained.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Coordinate complaints, inquest and mortality-review processes to oversee the statutory Duty of Candour.

Verbatim wording from the response

“The complaints processes, HM Coroner’s Inquest processes and mortality review processes are now coordinated into one process to oversee the Statutory Duty of Candour requirement.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 3 · response
Published 19 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review senior nursing and medical staffing to improve senior doctor presence and out-of-hours availability.

Verbatim wording from the response

“As part of the improvement programme across the Trust, a review of senior nursing staff took place, and medical staffing underwent a review with the intention of improving Senior Doctor presence within the Trust and their availability out of hours to improve quality, safety and patient care.”

Source location

2015-0238-Response-by-Tameside-Hospital-NHS-Trust
Page 2 · response
Published 19 May 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026