PFD report

Janet Alison Anderson · Prevention of Future Deaths report

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Issued 9 May 2025•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure of coordinated discharge planning and joint working between trusts
    Part of recurring concern: Inadequate coordination between hospitals during patient carePart of recurring concern: Unreliable hospital discharge processes
  2. Failure of documentation to capture key discussions and decisions
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Unavailability of acute hospital beds for patients needing acute care
    Part of recurring concern: Insufficient acute hospital capacity for patients requiring admission
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. Action

    Establish an escalation pathway beyond the PTL meeting for delayed Mental Health Services discharges, bringing cases to GMMH senior leadership to support confirmation of hospital discharge dates.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  2. Action

    Review support-accommodation barriers in Bury and share the resulting learning system-wide.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.
  3. Action

    Match patients actively to schemes within the new local provider framework.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 20 May 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The concern about lack of joint working is disputed because the case was repeatedly discussed at daily meetings involving the relevant organisations.

    Stated by Manchester University NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of coordinated discharge planning and joint working between trusts

Wider context from the report

“1. The inquest heard evidence that the prolonged hospital stay and lack of progress in finding a suitable place in the community significantly contributed to her decline. She had been suitable for discharge from 20th May and there was no clear strategy to progress her discharge or for the two different trusts to work together to ensure a speedy and safe discharge. The evidence before the inquest indicated a lack of joined up working between the two trusts that meant that despite the clinical concerns about the impact of her prolonged hospital stay she remained in an acute setting ”

Is this part of a recurring concern?

Yes — Inadequate coordination between hospitals during patient care; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of documentation to capture key discussions and decisions

Wider context from the report

“2. The GMMH documentation was of a poor quality and did not capture key discussions/decisions including in relation to medication. As a consequence, trust staff were not fully sighted on earlier decisions and her needs. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of acute hospital beds for patients needing acute care

Wider context from the report

“3. The lack of progress in discharge meant that an acute hospital bed was not available to other patients who needed care in an acute setting. ”

Is this part of a recurring concern?

Yes — Insufficient acute hospital capacity for patients requiring admission.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an escalation pathway beyond the PTL meeting for delayed Mental Health Services discharges, bringing cases to GMMH senior leadership to support confirmation of hospital discharge dates.

Verbatim wording from the response

“Actions taken by MFT MFT accept that the established escalation processes through the PTL meeting did not achieve timely discharge for Mrs Anderson. This was largely a result of the specific circumstances of her case, particularly the requirement for her to be accommodated outside her current local authority area. However, as a result of her case, discussions have been held with colleagues in GMMH to provide a more robust escalation process where discharge being organised by the CMHT is taking longer than expected.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review support-accommodation barriers in Bury and share the resulting learning system-wide.

Verbatim wording from the response

“• Bespoke work in Bury to review support accommodation barriers – learning to shared system wide”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Match patients actively to schemes within the new local provider framework.

Verbatim wording from the response

“• Active matching of patients to the new local provider framework schemes”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional voluntary, community and social-enterprise capacity in Manchester to prevent avoidable admissions and support timely discharge.

Verbatim wording from the response

“• Additional Voluntary Community and Social Enterprise (VCSE) capacity in Manchester locality to support prevention of avoidable admissions and ensure timely discharge following inpatient admissions”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a senior system Multi Agency Discharge Event forum to improve clinically ready-for-discharge escalation.

Verbatim wording from the response

“• Improved CRFD escalation through a newly implemented senior system MADE forum”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund and recruit additional patient-flow capacity and gatekeeping roles covering admissions, weekends and out-of-hours periods.

Verbatim wording from the response

“• Additional patient flow capacity and gatekeeping roles have been funded and recruited to ensure robust admissions and additional focus on weekends and out of hours.”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out system-wide a four-level escalation policy for clinically ready-for-discharge mental-health patients by quarter three.

Verbatim wording from the response

“As well as the actions and improvements listed above, an escalation policy for Mental Health patients who are CRFD is due to be rolled out system wide by quarter 3. This escalation process could be applied to the case of a patient who is CRFD in a medical bed but waiting for a package of care through a MH provider. The process, which is currently being piloted, provides a system aligned to 4 levels of escalation, levels 1-4. Any case where a mental health patient is CRFD with an unidentified barrier to discharge can be escalated.”

Source location

Response from Greater Manchester Integrated Care
Page 3 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a consistent end-to-end brokerage and funding pathway with responsibilities, stage time standards and a protocol for external-provider delays.

Verbatim wording from the response

“In addition, a series of extraordinary MADE events have taken place, reviewing every CRFD case and identifying both individual and system-level blockers. One of the key actions agreed is the development of a consistent, end-to-end brokerage and funding pathway. This will define clear responsibilities, time standards at each stage, and introduce a formal protocol for cases that depend on external provider responses. In these cases, delays will be logged and monitored but not attributed to statutory agencies.”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Multi Agency Discharge Event governance, attendance, decision-making and data capture.

Verbatim wording from the response

“GMMH have worked closely with NHS GM and Manchester commissioners to understand internal causes of delay, identify resource priorities, and explore immediate opportunities within existing services to reduce flow pressures. This work includes:”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pursue system-wide reductions in clinically ready-for-discharge bed days and mental-health acute inpatient length of stay by March 2026.

Verbatim wording from the response

“As a Greater Manchester (GM) system, we have committed to reducing the number of Clinically Ready for Discharge (CRFD) bed days by 25% and reducing the Length of Stay (LoS) for Mental Health Adult acute, older adults Psychiatric Intensive Care Unit (PICU) inpatients wards by end March 2026. A trajectory has been set and is monitored through a single source data set to ensure alignment and a comprehensive dashboard for monitoring is available system wide.”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review community-based alternatives to admission across Greater Manchester.

Verbatim wording from the response

“• Review across GM of community-based alternatives to admission”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Realign community support resources toward housing and forensic step-down.

Verbatim wording from the response

“• Realignment of community support resources with a focus on housing and forensic step-down”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Home First model across localities.

Verbatim wording from the response

“• Home First model to be embedded in localities”

Source location

Response from Greater Manchester Integrated Care
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement locality improvement plans addressing accommodation, complex-needs, step-up, step-down, escalation, urgent-care integration and cross-border discharge barriers.

Verbatim wording from the response

“To support the reduction, NHS GM localities have committed to and submitted Improvement Plans. These show that barriers to discharge remain, particularly in relation to accommodation pathways and individuals with complex needs. Localities are addressing these barriers through focused actions around step-up/step-down provision, targeted escalation approaches for complex patients, urgent and emergency care integration schemes, and coordinated planning for cross-border discharges. Manchester locality remains the locality with the highest number of Out of Area Placements (OAPs), Long Stay Patients (LSP’s), and CRFD cases. However, significant work has been undertaken and, as an example of progress to date, we have seen a 38% reduction in the Manchester locality, giving us confidence that our plans and actions are having an impact.”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a full-time Operational Manager for Community Flow to oversee early discharge planning, identify barriers, track actions, and coordinate senior communication with MFT.

Verbatim wording from the response

“There are internal processes within GMMH which bring all patients who are identified as being ‘clinically ready for discharge’ (CRFD) into daily meetings to track progress in discharge planning and drive plans forward. From May 2024 Ms Anderson’s case and attempts to assess and identify a placement picked up in pace and focus as a result, but this should have been commenced earlier. There should be a focus on identifying barriers to discharge and making discharge planning the focus from the first day of admission; in many instances this is the case but clearly not in the instance of Ms Anderson where this only occurred once hitting CRFD. To rectify this, GMMH has developed a new post in the CMHT’s of a full time Operational Manager for Community Flow who will commence in post on 23 June 2025.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a joint internal review of the patient journey through a GMMH learning multidisciplinary meeting with partner agencies.

Verbatim wording from the response

“Both Trusts have agreed to the opportunity to internally review Ms Anderson’s patient journey, GMMH will hold a Learning Multi-Disciplinary Team Meeting, with the following invitees:”

Source location

Response from Greater Manchester Mental Health
Page 1 · response
Published 20 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement documentation of inpatient-related discussions and enquiries with acute trust staff in the GMMH electronic patient record, supported by a Trust-wide MHLT procedure.

Verbatim wording from the response

“Any discussions or inquiries undertaken between the acute trust staff relating to an inpatient and the MHLT will be documented in GMMH electronic patient record Paris, even if the patient isn’t under the care of the team, to ensure all communication is captured. This has been communicated to the team involved in Ms Anderson’s care and will be included in the Trust wide Standard Operating Procedure for MHLT’s that is currently in draft format with a plan to be in operation across all MHLT’s by 1st September 2025. This will ensure consistency across all MHLT’s working across the different acute Trusts within the GMMH footprint.”

Source location

Response from Greater Manchester Mental Health
Page 3 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The concern about lack of joint working is disputed because the case was repeatedly discussed at daily meetings involving the relevant organisations.

Verbatim wording from the response

“hospital but for whom there are other obstacles to discharge. This meeting is held daily and attended by representatives of the hospital, the Local Care Organisation (also part of MFT) and other relevant stakeholders including GMMH and the local authority.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issues specifically relating to the patient’s care will be addressed by Manchester University Hospitals and Greater Manchester Mental Health NHS Foundation Trusts.

Verbatim wording from the response

“I note that your report has been shared with Manchester University Hospitals NHS Foundation Trust (MFT) and Greater Manchester Mental Health NHS Foundation Trust (GMMH) and trust they will respond to the issues specifically relating to Ms. Anderson’s care. I have responded to the issues you raise in light of the work undertaken by NHS GM as commissioner responsible for health and social care..”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Implement a risk- and gain-sharing arrangement with mental-health trusts.

    Stated by NHS Greater Manchester Integrated Care BoardStatus unclearThe respondent did not make the status of this action clear when they made their response on 20 May 2025.
  2. 2

    Review Manchester trajectories weekly through locality assurance and provider collaborative governance.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  3. 3

    Monitor discharge and length-of-stay trajectories through a shared dataset and system-wide dashboard.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.
  4. 4

    Operate a weekly Executive-led Mortality Review Huddle to review deaths under the Learning from Deaths Framework and identify learning or further investigations.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 May 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a risk- and gain-sharing arrangement with mental-health trusts.

Verbatim wording from the response

“• Implementation risk / gain share with MH trusts”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Manchester trajectories weekly through locality assurance and provider collaborative governance.

Verbatim wording from the response

“• Weekly review of Manchester trajectories through Locality Assurance and Provider Collaborative governance”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor discharge and length-of-stay trajectories through a shared dataset and system-wide dashboard.

Verbatim wording from the response

“As a Greater Manchester (GM) system, we have committed to reducing the number of Clinically Ready for Discharge (CRFD) bed days by 25% and reducing the Length of Stay (LoS) for Mental Health Adult acute, older adults Psychiatric Intensive Care Unit (PICU) inpatients wards by end March 2026. A trajectory has been set and is monitored through a single source data set to ensure alignment and a comprehensive dashboard for monitoring is available system wide.”

Source location

Response from Greater Manchester Integrated Care
Page 2 · response
Published 20 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a weekly Executive-led Mortality Review Huddle to review deaths under the Learning from Deaths Framework and identify learning or further investigations.

Verbatim wording from the response

“Since April 2025 GMMH have established a weekly Executive led Mortality Review Huddle where all patients who have died whilst under the care of GMMH the previous week are reviewed under the Learning from Deaths Framework. As the Medical Director I lead this huddle which includes clinical staff and the Patient Safety Team. Each patient death is reviewed to identify any learning for the Trust and requirement for any further investigation.”

Source location

Response from Greater Manchester Mental Health
Page 2 · response
Published 20 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026