PFD report

Pamela Christine BRAND · Prevention of Future Deaths report

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Issued 18 Jun 2025•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to record key detail about observations and the rationale for clinical decision making
    Part of recurring concern: Failure to reliably document the rationale for consequential decisionsPart of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Disseminate documentation-learning content nationally through professional conference teaching.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 October 2025.
  2. Action

    Create and issue a deteriorating-patient safety-alert bulletin emphasising clear documentation.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 October 2025.
  3. Action

    Deliver recurring documentation lectures and training to departments and aspiring Band 6 leaders, incorporating learning from real-life cases.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 October 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    There is no universally right or wrong clinical record, and existing guidance is general rather than specifying one required level of detail.

    Stated by West Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record key detail about observations and the rationale for clinical decision making

Wider context from the report

“During the course of the Inquest evidence received by the Court indicated that the hospital records for Mrs. BRAND lacked key detail relating to observations undertaken and the rationale for clinical decision making. This impacted on the Inquest’s ability to build a complete picture concerning Mrs. BRAND’s presentation, care and treatment during her last admission to hospital. Although not identified as having made a contribution to Mrs. BRAND’s death, I am concerned that such poor record keeping may adversely impact on the care and treatment provided to other patients in the future if not addressed. ”

Is this part of a recurring concern?

Yes — Failure to reliably document the rationale for consequential decisions; Incomplete, inaccurate or unavailable clinical and care records.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate documentation-learning content nationally through professional conference teaching.

Verbatim wording from the response

“2. The Trust Solicitor delivers a mixture of bespoke lectures on documentation to departments throughout the year, in addition to having a regular teaching slot delivering training to aspiring leaders as part of the Band 6 study programme x3 times per year. This lecture focuses on sharing learning from real life cases and experiences to put “flesh on the bones of the general guidance above” about documentation. It includes feedback from previous Coroner’s cases such as this one and explains a different perspective of how records are reviewed and used. A variation of this lecture has also been delivered nationally in November 2023 at the National Rheumatology conference.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 3 · response
Published 28 October 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and issue a deteriorating-patient safety-alert bulletin emphasising clear documentation.

Verbatim wording from the response

“4. The deteriorating patient team have created a safety alert learning bulletin, a copy is at appendix 2, and carried out a safety walkabout with the aim of driving up standards in documentation and other areas. Point 5 of the bulletin emphasises the need for clear documentation.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver recurring documentation lectures and training to departments and aspiring Band 6 leaders, incorporating learning from real-life cases.

Verbatim wording from the response

“Summary of Learning At WSFT we have reflected on the national guidance above and incorporated that into the specific teaching we have provided staff at all levels. Drawing all this together, please find listed below details of the action/projects/teaching undertaken with a focus on improving record keeping for future patients at WSFT. We sincerely hope this work goes some way to addressing this important national and local issue you have highlighted:”

Source location

Response from West Suffolk Hospital NHS Trust
Page 3 · response
Published 28 October 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with system partners to monitor and review record-keeping performance while developing further safety improvements.

Verbatim wording from the response

“In addition to all of the above, in order to minimise harm and prevent documentation becoming a barrier to effective communication in future, WSFT will continue to work with all system partners, both to monitor and review performance as we look for new ways to address the difficulties of maintaining and achieving accurate record keeping.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out a safety walkabout addressing documentation standards and related safety issues.

Verbatim wording from the response

“4. The deteriorating patient team have created a safety alert learning bulletin, a copy is at appendix 2, and carried out a safety walkabout with the aim of driving up standards in documentation and other areas. Point 5 of the bulletin emphasises the need for clear documentation.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no universally right or wrong clinical record, and existing guidance is general rather than specifying one required level of detail.

Verbatim wording from the response

“Record Keeping Record keeping has evolved over time and continues to do so. The single biggest change in recent times was when WSFT moved to a fully digitalised medical record in 2016. Since that time, we have continued to evolve the systems with clinical colleagues and other healthcare partners. However, record keeping is also a clinical skill that all our staff continue to refine and develop through their careers personally. There is no right or wrong clinical record. That is reflected in the absence of advice nationally on what makes a good record. What guidance exists is often general, non-specific and high level.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 2 · response
Published 28 October 2025

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Provide further education and quality-improvement work to improve fluid-balance documentation.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 October 2025.
  2. 2

    Conduct a junior-doctor VTE treatment audit focused on documentation and further improvement steps.

    Stated by West Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 October 2025.
  3. 3

    Refine the discharge-summary process to improve timeliness and accuracy.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 October 2025.
  4. 4

    Draft and develop a proposal to review, justify and streamline nurses’ documentation requirements.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 October 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide further education and quality-improvement work to improve fluid-balance documentation.

Verbatim wording from the response

“3. In the last 18 months there have been specific documentation projects aimed at driving up improvements in areas of:”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a junior-doctor VTE treatment audit focused on documentation and further improvement steps.

Verbatim wording from the response

“5. In future there are plans for the junior doctors to conduct a VTE treatment audit with a focus on our documentation and what further steps are needed to drive this work forward into the future.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refine the discharge-summary process to improve timeliness and accuracy.

Verbatim wording from the response

“3. In the last 18 months there have been specific documentation projects aimed at driving up improvements in areas of:”

Source location

Response from West Suffolk Hospital NHS Trust
Page 4 · response
Published 28 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Draft and develop a proposal to review, justify and streamline nurses’ documentation requirements.

Verbatim wording from the response

“Striking the balance between detail and proportionality is the key for the future and is something our Digital and Data team are working on. A current proposal is looking at trying to address the burden of documentation with an aim to review and justify the current level of documentation that nurses are expected to complete in a single shift.”

Source location

Response from West Suffolk Hospital NHS Trust
Page 3 · response
Published 28 October 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026