PFD report

Haydn James Burton · Prevention of Future Deaths report

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Issued 4 Oct 2016•Central Hampshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to implement ACCT plans in accordance with national policy
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Inadequate observations under ACCT plans
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processesPart of recurring concern: Unreliable patient observation arrangements
  3. Failure to train Listeners to pass information about imminent suicide risk to prison staff
    Part of recurring concern: Failure to reliably escalate suicidal intent informationPart of recurring concern: Ineffective prison suicide and self-harm prevention systemsPart of recurring concern: Unreliable sharing of safety-critical risk information within prisons
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Implement and embed a post-closure ACCT process requiring daily notification, plan circulation, interview updates, core-record filing and NOMS recording of ACCT openings and closures.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 October 2016.
  2. Action

    Operate additional management assurance and quality checks of ACCT documentation, care, case management, Caremap actions and NOMS records, with monthly trend review and follow-up.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 October 2016.
  3. Action

    Deliver local ACCT refresher training to 48 staff on 13 and 20 December 2016, then provide it at least monthly.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 4 October 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Winchester will not add an exception to Listener confidentiality because national confidentiality arrangements are considered necessary to preserve prisoners’ trust.

    Stated by HM Prison and Probation ServiceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement ACCT plans in accordance with national policy

Wider context from the report

“(1) The evidence in this case indicated that prison staff at Winchester Prison are not implementing ACCT plans in accordance with national policy notwithstanding the training they have received and in particular the observations conducted are inadequate. I therefore consider that the process and future training needs to be reviewed ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate observations under ACCT plans

Wider context from the report

“(1) The evidence in this case indicated that prison staff at Winchester Prison are not implementing ACCT plans in accordance with national policy notwithstanding the training they have received and in particular the observations conducted are inadequate. I therefore consider that the process and future training needs to be reviewed ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes; Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to train Listeners to pass information about imminent suicide risk to prison staff

Wider context from the report

“(2) The Prison Listener scheme rules as to prisoner confidentiality appeared to be confusing to the listener involved in this case. The HMP Winchester Listener Scheme Protocol dated October 2012 makes no reference to situations where an “at risk” prisoner admits to having made active plans for suicide and threatens to self harm in the future (as in this case). I consider the protocol for Listeners should make it another exception to the principle of confidentiality so that they can pass such information to prison staff and that Listeners should be trained to do so if they have reason to believe there is an imminent risk of suicide even if the prisoner is already subject to an ACCT. ”

Is this part of a recurring concern?

Yes — Failure to reliably escalate suicidal intent information; Ineffective prison suicide and self-harm prevention systems; Unreliable sharing of safety-critical risk information within prisons.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make Case Notes for all ACCT plans

Wider context from the report

“(3) The case highlighted the limitations of the NOMIS database in relation to recording details of closed ACCT plans meaning that prison staff are frequently unaware of important information about individuals gathered previously. The case showed that despite the national policy requiring Case Notes to be made of all ACCT plans this does not happen for all prisoners so that staff are ignorant even of the fact that there was a previous ACCT in place let alone the reason for it. The ACCT post-closure process should therefore be reviewed. I consider this is particularly relevant where an ACCT is closed and the prisoner is later released and then re-imprisoned or is transferred to a different establishment. ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable sharing of safety-critical risk information within prisons.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Listener Scheme protocol to specify an exception to confidentiality for imminent suicide risk

Wider context from the report

“(2) The Prison Listener scheme rules as to prisoner confidentiality appeared to be confusing to the listener involved in this case. The HMP Winchester Listener Scheme Protocol dated October 2012 makes no reference to situations where an “at risk” prisoner admits to having made active plans for suicide and threatens to self harm in the future (as in this case). I consider the protocol for Listeners should make it another exception to the principle of confidentiality so that they can pass such information to prison staff and that Listeners should be trained to do so if they have reason to believe there is an imminent risk of suicide even if the prisoner is already subject to an ACCT. ”

Is this part of a recurring concern?

Yes — Failure to reliably escalate suicidal intent information; Unreliable confidentiality arrangements for sharing safety-critical welfare information; Unreliable sharing of safety-critical risk information within prisons.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limitations of the NOMIS database in recording details of closed ACCT plans

Wider context from the report

“(3) The case highlighted the limitations of the NOMIS database in relation to recording details of closed ACCT plans meaning that prison staff are frequently unaware of important information about individuals gathered previously. The case showed that despite the national policy requiring Case Notes to be made of all ACCT plans this does not happen for all prisoners so that staff are ignorant even of the fact that there was a previous ACCT in place let alone the reason for it. The ACCT post-closure process should therefore be reviewed. I consider this is particularly relevant where an ACCT is closed and the prisoner is later released and then re-imprisoned or is transferred to a different establishment. ”

Is this part of a recurring concern?

Yes — Unreliable NOMIS safety-critical information access and visibility.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and embed a post-closure ACCT process requiring daily notification, plan circulation, interview updates, core-record filing and NOMS recording of ACCT openings and closures.

Verbatim wording from the response

“PSI 64/2011 requires staff to ensure that “The closure must be recorded within the case notes section of NOMS giving a brief summary of the relevant issues” (italics indicate a mandatory requirement). The Governor at Winchester has introduced a process whereby Wing Supervising Officers are informed each day of any ACCT post closure reviews which are due to be held, and provided with copies of the relevant ACCT plans. When the post closure interview has taken place, the ACCT is updated and returned to the Safer Prisons team to be filed within the prisoner’s core record. All Case Managers have been reminded of the importance of ensuring that the NOMS case notes are updated following an ACCT case review, and are using the ACCT alerts on NOMS to record the dates of an ACCT being opened and closed.”

Source location

2016-0346-Response-by-NOMS
Page 2 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate additional management assurance and quality checks of ACCT documentation, care, case management, Caremap actions and NOMS records, with monthly trend review and follow-up.

Verbatim wording from the response

“The Governor has recently introduced additional management assurance checks to ensure that staff are completing ACCT documents correctly and to the required standard, and that the appropriate level of care is given any person who requires additional support provided during the ACCT process. These assurance checks are completed by Orderly Officers, Duty Governors and the Safer Custody Team. The results are collated and will be discussed at the monthly Safer Custody meeting where trends will be identified and appropriate actions taken. In addition quality assurance checks will consider the role of ACCT Case Managers to confirm compliance, and identify any development needs. ACCT Caremap actions are checked by the Safer Custody Supervising Officer and Custodial Manager who ensure that appropriate actions have been identified and taken forward.”

Source location

2016-0346-Response-by-NOMS
Page 2 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver local ACCT refresher training to 48 staff on 13 and 20 December 2016, then provide it at least monthly.

Verbatim wording from the response

“I note your concern that evidence at the inquest suggested that staff at Winchester are inconsistent in their implementation of the Assessment, Care in Custody and Teamwork (ACCT) process, and that the practice of undertaking ACCT observations is inadequate. I am grateful to you for raising this concern, and would like to reassure you that the Governor of Winchester, ████████, is committed to ensuring that all operational staff are successfully trained in ACCT procedures to enable them consistently to follow national ACCT policy contained within Prison Service Instruction (PSI) 64/2011 Safer Custody. Local ACCT refresher training is due to take place on 13 and 20 December 2016 for 48 members of staff and will be delivered at least monthly thereafter. HMP Winchester is also holding a Safety Awareness Day on 21 December 2016.”

Source location

2016-0346-Response-by-NOMS
Page 1 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a plan to provide refresher training for ACCT case managers and assessors and increase the number of staff trained in those roles.

Verbatim wording from the response

“This local training will cover the whole ACCT process, including how to open an ACCT, and will consider lessons learnt from previous deaths in custody, including the requirement to ensure that the ACCT assessment is completed within 24 hours, the need to make appropriate mental health referrals, and the fact that ACCT case reviews must be multidisciplinary and attended by all those involved in the provision of care for the individual concerned. A plan is being developed to deliver refresher training for ACCT case managers and assessors already in post, and to increase the number of staff trained in these roles.”

Source location

2016-0346-Response-by-NOMS
Page 1 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and deploy 12 new Prison Officers who complete entry-level training covering suicide, self-harm awareness and the ACCT process.

Verbatim wording from the response

“In addition, more staff are being recruited, and 12 new Prison Officers are expected to complete the Prison Officer Entry Level Training (POELT) course that includes training on suicide and self-harm awareness and the ACCT process and start work at Winchester by March 2017.”

Source location

2016-0346-Response-by-NOMS
Page 1 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Winchester will not add an exception to Listener confidentiality because national confidentiality arrangements are considered necessary to preserve prisoners’ trust.

Verbatim wording from the response

“As the Samaritans have set out in their separate response to your report, the principle of total confidentiality is central to their work, and applies equally to the work of Listeners. This is reflected in the national partnership agreement between NOMS and the Samaritans that governs the operation of the Listener scheme, and the NOMS safer custody policy set out in PSI 64/2011. In the light of this it is not appropriate for Winchester to adopt a different policy on this point. Without the assurance of confidentiality, prisoners may not feel able to approach Listeners and talk freely in an atmosphere of total trust. Any change to this approach may lead to a reduction in the number of prisoners accepting this vital source of support and sharing their concerns.”

Source location

2016-0346-Response-by-NOMS
Page 2 · response
Published 4 October 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Hold a Safety Awareness Day at HMP Winchester on 21 December 2016.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 4 October 2016.
  2. 2

    Hold a weekly multidisciplinary ACCT meeting to discuss every prisoner subject to an ACCT and communicate relevant information across departments.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 4 October 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a Safety Awareness Day at HMP Winchester on 21 December 2016.

Verbatim wording from the response

“I note your concern that evidence at the inquest suggested that staff at Winchester are inconsistent in their implementation of the Assessment, Care in Custody and Teamwork (ACCT) process, and that the practice of undertaking ACCT observations is inadequate. I am grateful to you for raising this concern, and would like to reassure you that the Governor of Winchester, ████████, is committed to ensuring that all operational staff are successfully trained in ACCT procedures to enable them consistently to follow national ACCT policy contained within Prison Service Instruction (PSI) 64/2011 Safer Custody. Local ACCT refresher training is due to take place on 13 and 20 December 2016 for 48 members of staff and will be delivered at least monthly thereafter. HMP Winchester is also holding a Safety Awareness Day on 21 December 2016.”

Source location

2016-0346-Response-by-NOMS
Page 1 · response
Published 4 October 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a weekly multidisciplinary ACCT meeting to discuss every prisoner subject to an ACCT and communicate relevant information across departments.

Verbatim wording from the response

“In addition to the multidisciplinary ACCT case reviews, Winchester now holds a weekly multi-disciplinary ACCT meeting, attended by the Head (or Deputy Head) Of Safer Prisons, the Community Mental Health Team (CMHT) and the Offender Management Unit, where every prisoner who is subject to an ACCT is discussed, to ensure that important information and concerns are communicated to all relevant departments.”

Source location

2016-0346-Response-by-NOMS
Page 2 · response
Published 4 October 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026