PFD report

Carl Edmond EASTMAN · Prevention of Future Deaths report

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Issued 17 Feb 2025•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised5

  1. Wider staff skills and knowledge deficit affecting post-fall care
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable post-fall assessment and clinical response
  2. Delays in CT scans where traumatic injury is suspected
    Part of recurring concern: Failure to provide timely access to clinically indicated CT scanning
  3. Failure to communicate accurate clinical information between ward and medical staff
    Part of recurring concern: Failure to reliably hand over fall informationPart of recurring concern: Unreliable communication of patient-care information between clinical staff
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Provide falls-protocol and post-fall-management education through junior-doctor induction and ongoing nursing and medical team education.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 20 February 2025.
  2. Action

    Send a Trust-wide safety bulletin reminding staff to document falls assessments, interventions and post-fall management.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 20 February 2025.
  3. Action

    Review NICE guidance for emergency-department patients after falls to identify improvements to inpatient-fall imaging timeliness and reporting.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 20 February 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Wider staff skills and knowledge deficit affecting post-fall care

Wider context from the report

“3. As set out above, there was clear evidence that the Trust has put extensive measures in place to address the issue of staff having not followed the Trust’s own post-fall procedures and protocols. However, I am concerned that the issue may not be limited to just those particular protocols and may be indicative of a wider skills/knowledge deficit. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable post-fall assessment and clinical response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in CT scans where traumatic injury is suspected

Wider context from the report

“1. The consultant geriatrician’s evidence was that CT scan was requested to take place ‘as soon as possible’ following the first unwitnessed fall on 25 July 2024; however, they accepted that this was not conducted in a timely manner. Further, following the second unwitnessed fall on 28 July 2024, there was a further delay in a CT scan taking place. I was told that this scan should have been conducted within 1-2 hours of the request being made, yet it took place over three hours after the patient was reviewed by the doctor and the request for the scan was made. In Mr Eastman’s case, the delays in receiving the scans transpired to be immaterial in the particular circumstances. However, I am concerned that if delays in such scans, where traumatic injury is suspected, are repeated in the future, there is a risk that deaths could occur. ”

Is this part of a recurring concern?

Yes — Failure to provide timely access to clinically indicated CT scanning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate accurate clinical information between ward and medical staff

Wider context from the report

“2. There was evidence of what I considered to be ‘widespread communication issues’ in the care provided to Mr Eastman. These included: • When the on-call doctor attended to review Mr Eastman at approximately 02:45 on 28 July 2024, ward staff (incorrectly) told the doctor that nobody had fallen on the ward, which lead to the doctor leaving the ward without Mr Eastman having been reviewed. As the consultant geriatrician said in his evidence, communication between the ward staff and medical staff was not good. • The evidence revealed that there were deficiencies in basic record keeping. ”

Is this part of a recurring concern?

Yes — Failure to reliably hand over fall information; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of professional curiosity among nursing and medical staff

Wider context from the report

“4. Following on from the matter set out in paragraph 3 above, the evidence revealed a lack of professional curiosity on the part of some staff members (nursing and medical). In my view, this could also be indicative of an underlying skills/knowledge deficit. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Deficiencies in basic clinical record keeping

Wider context from the report

“2. There was evidence of what I considered to be ‘widespread communication issues’ in the care provided to Mr Eastman. These included: • When the on-call doctor attended to review Mr Eastman at approximately 02:45 on 28 July 2024, ward staff (incorrectly) told the doctor that nobody had fallen on the ward, which lead to the doctor leaving the ward without Mr Eastman having been reviewed. As the consultant geriatrician said in his evidence, communication between the ward staff and medical staff was not good. • The evidence revealed that there were deficiencies in basic record keeping. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide falls-protocol and post-fall-management education through junior-doctor induction and ongoing nursing and medical team education.

Verbatim wording from the response

“As part of ongoing education for medical and ward nursing teams, emphasis will be placed on the importance of the Trust’s falls protocol at night, which will be included and provided to nursing and medical teams, in conjunction with the hospital at night Standard Operating Procedure (SOP).”

Source location

Response from Royal Free London NHS Foundation Trust
Page 3 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send a Trust-wide safety bulletin reminding staff to document falls assessments, interventions and post-fall management.

Verbatim wording from the response

“d. A Safety Bulletin will be sent to all staff Trust-wide, reminding them of the importance of documentation in relation to falls. Owner: Head of Patient Safety and Risk Action deadline: 25 April 2025 Evidence if necessary: Copy of the Safety Bulletin uploaded to Freenet”

Source location

Response from Royal Free London NHS Foundation Trust
Page 6 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review NICE guidance for emergency-department patients after falls to identify improvements to inpatient-fall imaging timeliness and reporting.

Verbatim wording from the response

“The Trust acknowledges that the scan being performed approximately 12 hours after being ordered on 25 July 2024, was not timely. In response, a review of the National Institute for Health and Care Excellence (NICE) treatment guidelines for patients presenting to the Emergency Department (ED) following a fall will be undertaken. This review will ascertain necessary improvements to the timeliness of image reporting for inpatient falls to support the earlier identification of any suspected injuries for treatment, and ongoing management to prevent any further deterioration to patients.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 2 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require overnight reporting of inpatient falls to the bed and site management team, with escalation when medical review is not completed within one hour.

Verbatim wording from the response

“In addition to these immediate measures, and to ensure all inpatient falls are reviewed and escalated in a timely manner, wards are required to report all inpatient falls through the hospitals bed and site management team between the hours of 19:30 and 07:30. The bed and site management team will have knowledge and oversight of all inpatient falls, and patients who are not reviewed by a doctor within 1 hour will be escalated through this team.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 3 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and embed SBAR communication education in ward inductions, junior-doctor induction, safety huddles, board rounds and medical discussions.

Verbatim wording from the response

“It is acknowledged that discussions concerning the patient’s condition could have been more thorough and this failure to communicate effectively has been taken extremely seriously by the teams involved. Communication amongst the nursing and medical teams is of the highest priority to the Trust, and immediate actions have been taken following this safety event to improve key elements of the ward-based and wider hospital communication. It has been identified that the implementation and education of the Situation, Background, Assessment and Recommendation (SBAR) method of communication, will enable the multi-disciplinary teams to ensure effective and precise information sharing in critical safety events such as Mr. Eastman’s.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 2 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce and operate an additional mid-shift safety huddle reviewing high-fall-risk patients and changes in condition.

Verbatim wording from the response

“• Introduction of an additional mid-shift ward safety huddle on the ward to include a review of patients at high risk of falling, and any changes in a patient’s condition at all”

Source location

Response from Royal Free London NHS Foundation Trust
Page 2 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update electronic patient records to capture falls assessments, interventions, care planning and post-fall management at admission, after falls and when condition changes.

Verbatim wording from the response

“A review of the medical and nursing notes identified gaps in documentation. The Trust is committed to improving this and is in the final stages of approving changes to how falls assessments, interventions, care planning, and post-fall care are recorded in all patients’ medical records within Electronic Patient Record (EPR). Accordingly, the updated falls assessment will be completed in EPR when a patient is admitted to the ward, after any inpatient fall, or if there are changes in their medical condition.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 3 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver regular falls-prevention simulation training, including protocol, post-fall management, documentation, escalation and prevention, to nursing and medical staff.

Verbatim wording from the response

“There is agreement that a robust and sustainable education plan for falls must be implemented. Following the death of Mr. Eastman, a post falls simulation programme was developed and is in the process of being delivered to all nursing staff. All Clinical Practice Educators have been trained as champions to deliver the falls simulation training to ward staff. Progress of the establishment of this body of work is currently being monitored through the Senior Nurse Matrons’ meeting which takes place weekly, and all areas involved are required to report progress of this implementation by early May 2025.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 3 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor compliance with falls documentation through audits, the Falls Steering Group and clinical safety governance committees.

Verbatim wording from the response

“Compliance on the completion of these audits will be monitored through an action plan and quarterly audits, with results reported to the Trust Falls Steering Group. Oversight of this data will be provided in the Clinical Performance and Patient Safety Committee (CPPS), chaired by the hospital’s Medical Director and attended by senior divisional leaders.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 3 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce accurate falls documentation requirements with ward staff through divisional governance education.

Verbatim wording from the response

“b. The importance of documenting falls assessments, interventions and post fall management will be reiterated to all ward staff. Owner: Head of Nursing AMEDEC in collaboration other divisional directors of nursing Action deadline: 01 May 2025 Evidence if necessary: Agenda from monthly divisional governance meeting, and minutes from senior nurse/matrons meeting”

Source location

Response from Royal Free London NHS Foundation Trust
Page 6 · response
Published 20 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Conduct weekly safety-event governance meetings to capture and share learning with relevant teams.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 February 2025.
  2. 2

    Restructure night ward breaks with handovers and oversight to maintain nursing cover and communication during breaks.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 20 February 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly safety-event governance meetings to capture and share learning with relevant teams.

Verbatim wording from the response

“Weekly governance meetings take place to review safety events with governance leads, ward managers, matrons and clinical leads in attendance, to ensure immediate learning is captured and shared with appropriate teams in an effective and timely manner.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 4 · response
Published 20 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restructure night ward breaks with handovers and oversight to maintain nursing cover and communication during breaks.

Verbatim wording from the response

“• Ward break restructure during the night with an effective handover process, to always ensure clear communication within the ward nursing team.”

Source location

Response from Royal Free London NHS Foundation Trust
Page 2 · response
Published 20 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026