PFD report

George Foster Thompson · Prevention of Future Deaths report

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Issued 16 Jan 2019•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Insufficient doctor staffing capacity for emergencies, clinical queries and home visits
    Part of recurring concern: Insufficient medical staffing capacity for timely patient carePart of recurring concern: Insufficient qualified healthcare staffing capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Arrange telephone triage training for the identified doctor through accredited third-party trainers.

    Stated by Highlands & Trafalgar Square SurgeryStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.
  2. Action

    Review protocols in light of the concerns raised.

    Stated by Highlands & Trafalgar Square SurgeryStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.
  3. Action

    Deliver group resilience training focused on home visits, emergencies and testing staff knowledge of operational policies.

    Stated by Highlands & Trafalgar Square SurgeryStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    The afternoon was not habitually busy; the doctor saw nine patients and had six unused appointments, including three afternoon slots.

    Stated by Highlands & Trafalgar Square SurgeryDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient doctor staffing capacity for emergencies, clinical queries and home visits

Wider context from the report

“The evidence before the court was that, on the afternoon of 21st August 2018, there was only one doctor on duty for the practice as a whole. The evidence of the relevant clinician was that in addition to undertaking a (habitually) busy afternoon surgery, he was the only doctor available to deal with emergencies or clinical queries. In those circumstances and whilst the relevant clinician described his telephone call with the care home in terms of being a “triage” consultation, there was no resource in the practice for a home visit to be undertaken that afternoon even if considered indicated by the doctor. ”

Is this part of a recurring concern?

Yes — Insufficient medical staffing capacity for timely patient care; Insufficient qualified healthcare staffing capacity.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange telephone triage training for the identified doctor through accredited third-party trainers.

Verbatim wording from the response

“1) Arrange telephone triage training for the doctor in question. To be arranged by accredited third party trainers.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review protocols in light of the concerns raised.

Verbatim wording from the response

“We have reviewed our protocols in light of your letter and we feel that they are robust for the current team that we have in place. We continually review our working practices to reflect changes in work load, winter pressure, staff changes and sickness/emergencies as well as structural and systems failures.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver group resilience training focused on home visits, emergencies and testing staff knowledge of operational policies.

Verbatim wording from the response

“We had a group training day on 19th July 2018. The day was dedicated to our group resilience with home visits and emergencies being the centre point of our training. We stress test our resilience and held a quiz to test our staff knowledge of our operational policies.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a protocol requiring home visits requested before closing to be completed after 18:30 when necessary.

Verbatim wording from the response

“3) The doctor in question finished afternoon surgery at 17:20, our surgery closed at 18:30. Attached is our home visit protocol. In devising our home visit protocol, we have taken advice from our LMC (local medical committee). It’s a grey area whether we need to visit patient after we closed at 18:30 and handover to our deputised out of hours service.”

Source location

2019-0022-Response-by-H.T-Practice
Page 2 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide cross-cover through two nearby practices, allowing clinicians to access the practice clinical system remotely during capacity pressures or emergencies.

Verbatim wording from the response

“There are two other layers of resilience that are unique to a group practice of our size. We have two other surgeries nearby that can lend support when our capacity is reached or in emergencies when we have staff sickness. Medlock Vale Medical Practice and King Street Medical Centre.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The afternoon was not habitually busy; the doctor saw nine patients and had six unused appointments, including three afternoon slots.

Verbatim wording from the response

“2) The doctor in question stated he has habitually busy afternoon surgeries and was the only doctor to deal with emergencies and clinical queries”

Source location

2019-0022-Response-by-H.T-Practice
Page 1 · response
Published 23 May 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Home-visit resources were available: three GPs were available and only two morning visits were requested and completed.

Verbatim wording from the response

“3) There was no resources available to deal with home visits on the afternoon of the 21/8/2018.”

Source location

2019-0022-Response-by-H.T-Practice
Page 1 · response
Published 23 May 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Three doctors were working on 21 August 2018, contrary to the concern that only one doctor was on duty.

Verbatim wording from the response

“1) There was only 1 doctor on duty for the practice as a whole”

Source location

2019-0022-Response-by-H.T-Practice
Page 1 · response
Published 23 May 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing home-visit protocols, triage, late-visit practice and cross-cover arrangements were considered sufficient for operational resilience.

Verbatim wording from the response

“Regarding home visits. Most of our home visits are phoned through in the morning before 11am. These are shared out among the doctors on that day. All home visits requested are triaged by a GP to assess if the patient needed a home visit. If we conclude that a home visit is needed we will visit the patient. We have never turned down a visit that we felt needed visiting, it’s not in our culture or clinically safe to do so.”

Source location

2019-0022-Response-by-H.T-Practice
Page 2 · response
Published 23 May 2019

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Arrange one-to-one training for the identified doctor on the practice’s systems and processes.

    Stated by Highlands & Trafalgar Square SurgeryStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.
  2. 2

    Create a formal channel for staff to raise concerns about operational readiness and workload pressures.

    Stated by Highlands & Trafalgar Square SurgeryStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.
  3. 3

    Re-communicate the operational manual to all staff.

    Stated by Highlands & Trafalgar Square SurgeryStated plannedThe respondent said that this action was planned when they made their response on 23 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange one-to-one training for the identified doctor on the practice’s systems and processes.

Verbatim wording from the response

“2) Arrange one to one training of our systems and processes for this doctor as well as reassuring him of the apparatus in place to help him perform his duties.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a formal channel for staff to raise concerns about operational readiness and workload pressures.

Verbatim wording from the response

“4) Create a formal channel for any member of our team to raise concerns about our operational readiness and work load pressure.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-communicate the operational manual to all staff.

Verbatim wording from the response

“3) Re-communicate our operational manual to all our staff as we had done in the recent group training day of 19th July 2018.”

Source location

2019-0022-Response-by-H.T-Practice
Page 3 · response
Published 23 May 2019

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026