PFD report

Anthony William McCormack · Prevention of Future Deaths report

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Issued 4 Sep 2017•Manchester City

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure of ambulance services to meet nationally set emergency response-time targets
    Part of recurring concern: Delays in ambulance attendance
  2. Inadequate training of airline staff to recognise cardiac arrest and administer first aid or prompt CPR
    Part of recurring concern: Failure to recognise agonal breathingPart of recurring concern: Inadequate staff competence to provide first aidPart of recurring concern: Unreliable resuscitation preparedness and response during cardiac arrest
  3. Inadequate procedures for responding when the Tempus system is unable to provide assistance
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Implement manual emergency-assessment procedures enabling crew to assess and provide care when the Tempus system or other equipment cannot assist.

    Stated by EmiratesStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  2. Action

    Provide initial and annual refresher first-aid and CPR training to cabin crew, including recognition of abnormal breathing as a cardiac-arrest sign.

    Stated by EmiratesStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  3. Action

    Improve ambulance-trust productivity and efficiency through the ambulance improvement programme.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 2 October 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Existing training, manuals and ongoing monitoring of resuscitation developments are considered sufficient; no additional cardiac-arrest training action is proposed.

    Stated by EmiratesExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ambulance services to meet nationally set emergency response-time targets

Wider context from the report

“• I heard evidence that NWAS failed to meet target times which are nationally set by the Department of Health and that although NWAS was given more financial resources in November 2015 (for provision of more ambulances and recruitment of an additional 400 staff) I was also informed since April 2017 none of the nationally set targets have been met by any ambulance trust in England and Wales namely, a Red 1 response within 8 minutes 75% of the time, Red 2 within 19 minutes 95% of the time, I was also informed that there has been a massive increase of calls to 999 with consequent impact on response times and delays in ambulance turnaround at hospitals. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate training of airline staff to recognise cardiac arrest and administer first aid or prompt CPR

Wider context from the report

“• The adequacy of the training of Emirates staff in respect of the recognition of possible cardiac arrest and signs thereof including agonal breathing and the administration of appropriate first aid/prompt CPR ”

Is this part of a recurring concern?

Yes — Failure to recognise agonal breathing; Inadequate staff competence to provide first aid; Unreliable resuscitation preparedness and response during cardiac arrest.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate procedures for responding when the Tempus system is unable to provide assistance

Wider context from the report

“• The adequacy and effectiveness of the procedures followed by Emirates staff in the event that the Tempus system is unable to provide assistance which was the case here. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient paramedic staffing to provide Advanced Life Support at Manchester Airport

Wider context from the report

“• Consequent on the above and in this specific case there was only one paramedic on duty at any one time for the Manchester Airport. Such paramedic being required to carry out Basic Life Support alone and unable to start Advanced Life Support. ”

Is this part of a recurring concern?

Yes — Insufficient ambulance service capacity for emergency calls.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement manual emergency-assessment procedures enabling crew to assess and provide care when the Tempus system or other equipment cannot assist.

Verbatim wording from the response

“Emirates has robust procedures in place to deal with medical emergencies and all crew are trained in these procedures on an annual basis. The primary focus of these procedures is on practical, manual skills in assessing and providing care, which can be used by crew in a wide range of on-board medical emergency situations. For example, crew are trained to use the “Look, Listen and Feel” method, together with assessing the level of responsiveness, to determine the adequacy of breathing of a passenger in medical difficulty.”

Source location

2017-0241-Response-by-Emirates
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide initial and annual refresher first-aid and CPR training to cabin crew, including recognition of abnormal breathing as a cardiac-arrest sign.

Verbatim wording from the response

“First Aid and CPR training is undertaken by all Emirates cabin crew both as part of their initial training and also on an annual basis as refresher training on medical procedures. The CPR training conducted by Emirates in each of these instances meets the rigorous standards set by leading international bodies, including the International Liaison Committee on Resuscitation (ILCOR), the American Heart Association (AHA) and the European Resuscitation Council. This training includes information on the recognition of abnormal breathing as a sign of cardiac arrest and this is reflected in the Emirates Operating Manuals and training materials covering this issue.”

Source location

2017-0241-Response-by-Emirates
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve ambulance-trust productivity and efficiency through the ambulance improvement programme.

Verbatim wording from the response

“The Department continues to work closely with NHS England and NHS Improvement to monitor and support performance in 2017-18, and there is a range of ambulance improvement programme work underway. This includes work to improve the clinical capability and conditions for paramedics; commissioning and operating models for ambulance services; and ambulance trust productivity and efficiency.”

Source location

2017-0241-Response-by-Department-of-Health
Page 3 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree to implement an improved ambulance performance framework with national response standards and prioritised responses for the sickest patients.

Verbatim wording from the response

“I would like to take this opportunity to highlight that, following an independent evaluation of extensive trials, we have agreed NHS England’s recommendation to implement an improved ambulance performance framework, which:”

Source location

2017-0241-Response-by-Department-of-Health
Page 3 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve clinical capability and working conditions for ambulance paramedics through the ambulance improvement programme.

Verbatim wording from the response

“The Department continues to work closely with NHS England and NHS Improvement to monitor and support performance in 2017-18, and there is a range of ambulance improvement programme work underway. This includes work to improve the clinical capability and conditions for paramedics; commissioning and operating models for ambulance services; and ambulance trust productivity and efficiency.”

Source location

2017-0241-Response-by-Department-of-Health
Page 3 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing training, manuals and ongoing monitoring of resuscitation developments are considered sufficient; no additional cardiac-arrest training action is proposed.

Verbatim wording from the response

“First Aid and CPR training is undertaken by all Emirates cabin crew both as part of their initial training and also on an annual basis as refresher training on medical procedures. The CPR training conducted by Emirates in each of these instances meets the rigorous standards set by leading international bodies, including the International Liaison Committee on Resuscitation (ILCOR), the American Heart Association (AHA) and the European Resuscitation Council. This training includes information on the recognition of abnormal breathing as a sign of cardiac arrest and this is reflected in the Emirates Operating Manuals and training materials covering this issue.”

Source location

2017-0241-Response-by-Emirates
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing manual assessment and care procedures are considered sufficient when Tempus or other medical equipment fails; no additional action is proposed.

Verbatim wording from the response

“Emirates has robust procedures in place to deal with medical emergencies and all crew are trained in these procedures on an annual basis. The primary focus of these procedures is on practical, manual skills in assessing and providing care, which can be used by crew in a wide range of on-board medical emergency situations. For example, crew are trained to use the “Look, Listen and Feel” method, together with assessing the level of responsiveness, to determine the adequacy of breathing of a passenger in medical difficulty.”

Source location

2017-0241-Response-by-Emirates
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The North West Ambulance Service and its commissioners consider one airport paramedic adequate for current activity, with a second reviewed as expansion occurs.

Verbatim wording from the response

“Finally, as you will know, Manchester Airport is expanding. I am advised that work is underway to understand the impact this will have on the North West Ambulance Service and whether or not a second paramedic at Manchester Airport is required. This will be reviewed as the expansion takes place, but I am advised by”

Source location

2017-0241-Response-by-Department-of-Health
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provision of emergency ambulance services is assigned to the local NHS, including the North West Ambulance Service and its commissioners.

Verbatim wording from the response

“I should explain that the provision of emergency ambulance services is a matter for the local NHS. My officials have made enquiries with the North West Ambulance Service NHS Trust and the NHS Blackpool Clinical Commissioning Group (CCG), as lead commissioner for ambulance services in the North West region.”

Source location

2017-0241-Response-by-Department-of-Health
Page 1 · response
Published 2 October 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Continue monitoring research and developments in pre-hospital emergency care and resuscitation.

    Stated by EmiratesStated in progressThe respondent said that this action was in progress when they made their response on 2 October 2017.
  2. 2

    Develop ambulance-service commissioning and operating models through the ambulance improvement programme.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 2 October 2017.
  3. 3

    Continue working with NHS England and NHS Improvement to monitor and support ambulance performance during 2017–18.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 2 October 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring research and developments in pre-hospital emergency care and resuscitation.

Verbatim wording from the response

“Emirates also closely monitors the latest research and developments in pre-hospital emergency care and resuscitation on an ongoing basis. As and when any of the recognised international resuscitation bodies report improved methodologies in handling medical emergencies, Emirates promptly assimilates these improved procedures into its crew medical training programs to ensure that any on-board medical emergency is handled by our crew to the highest possible standard of modern medicine. As such, we will continue to follow this approach and do not propose to take additional action above and beyond that which is detailed above.”

Source location

2017-0241-Response-by-Emirates
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop ambulance-service commissioning and operating models through the ambulance improvement programme.

Verbatim wording from the response

“The Department continues to work closely with NHS England and NHS Improvement to monitor and support performance in 2017-18, and there is a range of ambulance improvement programme work underway. This includes work to improve the clinical capability and conditions for paramedics; commissioning and operating models for ambulance services; and ambulance trust productivity and efficiency.”

Source location

2017-0241-Response-by-Department-of-Health
Page 3 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with NHS England and NHS Improvement to monitor and support ambulance performance during 2017–18.

Verbatim wording from the response

“The Department continues to work closely with NHS England and NHS Improvement to monitor and support performance in 2017-18, and there is a range of ambulance improvement programme work underway. This includes work to improve the clinical capability and conditions for paramedics; commissioning and operating models for ambulance services; and ambulance trust productivity and efficiency.”

Source location

2017-0241-Response-by-Department-of-Health
Page 3 · response
Published 2 October 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/4

Data last updated 7 September 2026