Alex Louise Shaw · Prevention of Future Deaths report

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Issued 7 May 2021•Stoke-on-Trent and North Staffordshire

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
6

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to consistently document the content and timing of inter-hospital clinical conversations
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable documentation and communication of shared clinical decisions
  2. Failure to communicate patients’ clinical condition and observations between clinicians when telephone advice is sought
    Part of recurring concern: Unreliable communication of patient-care information between clinical staffPart of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unreliable multi-agency communication procedures

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. University Hospitals of North Midlands NHS Trust

    Develop a structured electronic Paediatric Advice Proforma with mandatory fields and prompts for documenting inter-hospital clinical advice.

  2. University Hospitals of North Midlands NHS Trust

    Recruit and appoint a named consultant responsible for managing children with metabolic disease.

  3. Birmingham Women'S and Children'S NHS Foundation Trust

    Scope improvements to recording patient information for patients needing specialist advice while off site.

  4. Birmingham Women'S and Children'S NHS Foundation Trust

    Remind clinicians to keep contemporaneous notes of advice given to district general hospitals by placing a note in patients’ records.

  5. Birmingham Women'S and Children'S NHS Foundation Trust

    Work with the Norse supplier to transition to the system’s latest version and additional features.

  6. Birmingham Women'S and Children'S NHS Foundation Trust

    Roll out Norse across a number of clinical services to strengthen required documentation of inter-centre clinical advice.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently document the content and timing of inter-hospital clinical conversations

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) There was poor communication of the patient’s clinical condition/observations between the Registrar at the Royal Stoke University Hospital and the Consultant at the Birmingham Children’s Hospital when advice was sought by telephone. There was also poor documentation of the contents of the information that had been provided during that conversation and the timing of when the call was made. The evidence of the Consultant at the Birmingham Children’s Hospital was that her advice would have been different if she had been made aware of the patient’s rising heart rate. (2) The evidence also revealed it was a “judgment call” when the clinician felt that a dialogue between clinician’s at a different hospital needed to be documented. (3) Consideration should be given as to how a patient’s observations are communicated to the clinician’s between the University Hospital and the Birmingham Children’s Hospital, the time, content, advice and documentation of the conversations. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable documentation and communication of shared clinical decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate patients’ clinical condition and observations between clinicians when telephone advice is sought

Wider context from the report

“[BRIEF SUMMARY OF MATTERS OF CONCERN] (1) There was poor communication of the patient’s clinical condition/observations between the Registrar at the Royal Stoke University Hospital and the Consultant at the Birmingham Children’s Hospital when advice was sought by telephone. There was also poor documentation of the contents of the information that had been provided during that conversation and the timing of when the call was made. The evidence of the Consultant at the Birmingham Children’s Hospital was that her advice would have been different if she had been made aware of the patient’s rising heart rate. (2) The evidence also revealed it was a “judgment call” when the clinician felt that a dialogue between clinician’s at a different hospital needed to be documented. (3) Consideration should be given as to how a patient’s observations are communicated to the clinician’s between the University Hospital and the Birmingham Children’s Hospital, the time, content, advice and documentation of the conversations. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff; Unreliable inter-agency information sharing for coordinated care; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a structured electronic Paediatric Advice Proforma with mandatory fields and prompts for documenting inter-hospital clinical advice.

Verbatim wording from the response

“1) The paediatric team are in the process of developing a facility on the Trust electronic Iportal System which will provide a structured note ‘Paediatric Advice Proforma’ to aid electronic documentation of conversations between hospitals when seeking advice on patient care; this will include prompts for important discussion points and will have mandatory fields for vital signs (such as heart rate, BP etc.) which will ensure that the clinician includes such information in conversation. Matters are currently being developed with the IT team and we hope to have a solution by September 2021.”

Source location

2021-0141-Response-from-Royal-Stoke-University-Hospital-Redacted
Page 1 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and appoint a named consultant responsible for managing children with metabolic disease.

Verbatim wording from the response

“In addition to the above direct actions, I am also very pleased that Staffordshire Children’s Hospital at Royal Stoke has recruited and appointed a named Consultant who will be responsible for the management of all children with metabolic disease.”

Source location

2021-0141-Response-from-Royal-Stoke-University-Hospital-Redacted
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scope improvements to recording patient information for patients needing specialist advice while off site.

Verbatim wording from the response

“It is acknowledged that this will result in inconsistencies in practice and as a result, the Trust’s Chief Clinical Information Officer (CCIO) as Associate Chief Medical Officer for IT and Information, together with the Trust’s Chief Technology Officer and Data Protection Officer for the Trust are scoping how the recording of information pertaining to patients who are not on our premises but who need specialist clinical advice can be improved.”

Source location

2021-0141-Response-from-Birmingham-Womens-and-Childrens-NHSFT-Redacted
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind clinicians to keep contemporaneous notes of advice given to district general hospitals by placing a note in patients’ records.

Verbatim wording from the response

“We will remind clinicians of the need to keep contemporaneous notes about advice given about advice given to district general hospitals by placing a note in patient’s record.”

Source location

2021-0141-Response-from-Birmingham-Womens-and-Childrens-NHSFT-Redacted
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Norse supplier to transition to the system’s latest version and additional features.

Verbatim wording from the response

“We have a limited deployment of an electronic product called Norse. This facilitates a typed ongoing conversation between a clinician’s at this Trust and at another centre. This system includes some features including an ability for our staff to request baseline information at the start of the conversation and include other clinicians as appropriate in the conversation. At conclusion of the discussion, it is then possible to retain the detail of the dialogue.”

Source location

2021-0141-Response-from-Birmingham-Womens-and-Childrens-NHSFT-Redacted
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out Norse across a number of clinical services to strengthen required documentation of inter-centre clinical advice.

Verbatim wording from the response

“We have a limited deployment of an electronic product called Norse. This facilitates a typed ongoing conversation between a clinician’s at this Trust and at another centre. This system includes some features including an ability for our staff to request baseline information at the start of the conversation and include other clinicians as appropriate in the conversation. At conclusion of the discussion, it is then possible to retain the detail of the dialogue.”

Source location

2021-0141-Response-from-Birmingham-Womens-and-Childrens-NHSFT-Redacted
Page 2 · response
Published 7 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026