PFD report

Carol Buchanan · Prevention of Future Deaths report

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Issued 12 Oct 2017•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to consult or cross-reference the Summary Care Record when prescribing
    Part of recurring concern: Failure to review relevant clinical records before care decisions
  2. Failure to recognise the interaction between Itraconazole and Simvastatin
  3. Failure to act on relevant clinical history
    Part of recurring concern: Failure to incorporate relevant clinical history and diagnoses into care decisions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Revise Safety Huddle documentation to record family views about patients’ care.

    Stated by The TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. Action

    Roll out the Electronic Patient Record and Electronic Prescribing to enable clinicians to access current prescribed medication in outpatient clinics.

    Stated by The TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  3. Action

    Ensure outpatient appointment invitation letters request that patients bring their current medication.

    Stated by The TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consult or cross-reference the Summary Care Record when prescribing

Wider context from the report

“1. The prescription of Itraconazole was undertaken at the Royal Bolton Hospital’s Respiratory Clinic’s without the consultation or cross referencing information with the Summary Care Record. ”

Is this part of a recurring concern?

Yes — Failure to review relevant clinical records before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the interaction between Itraconazole and Simvastatin

Wider context from the report

“4. The very serious interaction between Itraconazole and Simvastatin which contributed to the cause of death was not appreciated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act on relevant clinical history

Wider context from the report

“5. In the Division of Tracheobronchial and Sinusitis, it was noted that the correct diagnosis was assisted with further information from the patient and family from the 21st May 2017 and the family had repeatedly presented the specific information of circumstances that demonstrates that the concerns were not noted adequately: a. The importance of the history not appreciated upon; b. Missed opportunities between and 27th May 2017 to act on the history not appreciated or acted upon; c. Delay in implementing delivery of fluid balance monitoring; and d. delay in specific diagnosis of the underlying cause of the patients presenting symptoms. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of accurate prescription documentation requiring reliance on verbal medication histories

Wider context from the report

“2. In the absence of access to such documentation, clinicians are instructed to make use of the information provided verbally by the patient/family or carer which in the event of a patient’s presentation can be incomplete or inaccurate. An extensive prescription regime can give rise to incomplete or inaccurate relevant prescription history. ”

Is this part of a recurring concern?

Yes — Unreliable access to patients’ medication histories.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in diagnosing the underlying cause of presenting symptoms

Wider context from the report

“5. In the Division of Tracheobronchial and Sinusitis, it was noted that the correct diagnosis was assisted with further information from the patient and family from the 21st May 2017 and the family had repeatedly presented the specific information of circumstances that demonstrates that the concerns were not noted adequately: a. The importance of the history not appreciated upon; b. Missed opportunities between and 27th May 2017 to act on the history not appreciated or acted upon; c. Delay in implementing delivery of fluid balance monitoring; and d. delay in specific diagnosis of the underlying cause of the patients presenting symptoms. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in implementing fluid balance monitoring

Wider context from the report

“5. In the Division of Tracheobronchial and Sinusitis, it was noted that the correct diagnosis was assisted with further information from the patient and family from the 21st May 2017 and the family had repeatedly presented the specific information of circumstances that demonstrates that the concerns were not noted adequately: a. The importance of the history not appreciated upon; b. Missed opportunities between and 27th May 2017 to act on the history not appreciated or acted upon; c. Delay in implementing delivery of fluid balance monitoring; and d. delay in specific diagnosis of the underlying cause of the patients presenting symptoms. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record prescriptions in relevant records in a timely effective manner

Wider context from the report

“3. The prescription of Itraconazole on the 27th April 2017 was not typed up into relevant records either by way of a “GP clinic letter” or by way of a timely effective prescription. ”

Is this part of a recurring concern?

Yes — Inadequate recording of medication prescribing decisions; Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appreciate the importance of relevant clinical history

Wider context from the report

“5. In the Division of Tracheobronchial and Sinusitis, it was noted that the correct diagnosis was assisted with further information from the patient and family from the 21st May 2017 and the family had repeatedly presented the specific information of circumstances that demonstrates that the concerns were not noted adequately: a. The importance of the history not appreciated upon; b. Missed opportunities between and 27th May 2017 to act on the history not appreciated or acted upon; c. Delay in implementing delivery of fluid balance monitoring; and d. delay in specific diagnosis of the underlying cause of the patients presenting symptoms. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise Safety Huddle documentation to record family views about patients’ care.

Verbatim wording from the response

“I was sorry to hear that the family’s concerns regarding their mother were not appreciated by the medical and nursing teams responsible for Mrs Buchanan’s care. The views of family regarding their relatives’ care are paramount and as a result a significant change in the Trust’s Safety Huddle documentation has been revised to include a section for any family views. This will be highlighted in addition the Fluid Monitoring Policy has been amended to also take account of a family’s views.”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the Electronic Patient Record and Electronic Prescribing to enable clinicians to access current prescribed medication in outpatient clinics.

Verbatim wording from the response

“The Trust is currently working on the roll out of the Electronic Patient Record (EPR) and Electronic Prescribing. Whilst it is not fully operational yet, it is complete clinicians working in out-patient clinics are able to access current prescribed medication.”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure outpatient appointment invitation letters request that patients bring their current medication.

Verbatim wording from the response

“Work is underway to ensure that all letters inviting patients to an out-patient appointment include a request to bring their current medication to the appointment. An information campaign is planned for”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the online British National Formulary to support checking drug interactions before prescribing.

Verbatim wording from the response

“The Divisional Review Action Plan detailed a number of steps taken to address the lack of awareness of the rare but serious drug interaction between Itraconazole and Simvastatin. In addition the Trust has provided a further update to the British National Formulary (BNF) online. This allows them to reference any drug interaction prior to prescribing.”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch an information campaign related to bringing current medication to outpatient appointments.

Verbatim wording from the response

“Work is underway to ensure that all letters inviting patients to an out-patient appointment include a request to bring their current medication to the appointment. An information campaign is planned for”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 1 · response
Published 27 November 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Send outpatient outcome letters to GPs within the agreed five-day standard and monitor performance monthly.

    Stated by The TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. 2

    Amend the Fluid Monitoring Policy to take account of family views.

    Stated by The TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send outpatient outcome letters to GPs within the agreed five-day standard and monitor performance monthly.

Verbatim wording from the response

“At the time of Mrs Buchanan’s appointment on 27 April 2017 I advised that there was a three week delay in outcome letters to the GP being typed. This was clearly unacceptable and I am pleased to confirm that this has now been rectified and letters are sent within the agreed five day standard. This will remain an ongoing action which will be closely monitored via Performance Management reports on a monthly basis.”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the Fluid Monitoring Policy to take account of family views.

Verbatim wording from the response

“I was sorry to hear that the family’s concerns regarding their mother were not appreciated by the medical and nursing teams responsible for Mrs Buchanan’s care. The views of family regarding their relatives’ care are paramount and as a result a significant change in the Trust’s Safety Huddle documentation has been revised to include a section for any family views. This will be highlighted in addition the Fluid Monitoring Policy has been amended to also take account of a family’s views.”

Source location

2017-0294-Response-by-Bolton-NHS-Trust
Page 2 · response
Published 27 November 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026