PFD report

Dean John Mark Anthony BRAY · Prevention of Future Deaths report

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Issued 25 Nov 2024•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of an outside line on the seclusion-room observation handset for direct 999 emergency calls
    Part of recurring concern: Failure to initiate 999 calls promptly when life is at riskPart of recurring concern: Unreliable access to emergency communication
  2. Failure to ensure that the ward's immediate access route is known and shared with emergency ambulance services
    Part of recurring concern: Failure to ensure timely ambulance access to care and emergency treatment premisesPart of recurring concern: Failure to provide timely direction and escort for arriving paramedics
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Update emergency access information with South Central Ambulance Service annually or when additional inpatient units are added.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 28 November 2024.
  2. Action

    Agree a process with South Central Ambulance Service for updating emergency access information in its dispatch system.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 November 2024.
  3. Action

    Meet ambulance crews and escort them to the emergency location whenever they attend a Trust inpatient unit.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an outside line on the seclusion-room observation handset for direct 999 emergency calls

Wider context from the report

“Firstly, Staff conducting 121 observations upon a patient within the seclusion room were unable to make a direct 999 emergency call from the observation room as no outside line was available from this handset to respond to a medical emergency. Secondly, I heard evidence from Paramedics of a delay, and difficulty with accessing the patient who was being cared for in seclusion. The most immediate access route to the ward used by secure transport services being unknown by South Central Ambulance Service and not shared with them to assist responding to a medical emergency at Antelope House. ”

Is this part of a recurring concern?

Yes — Failure to initiate 999 calls promptly when life is at risk; Unreliable access to emergency communication.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that the ward's immediate access route is known and shared with emergency ambulance services

Wider context from the report

“Firstly, Staff conducting 121 observations upon a patient within the seclusion room were unable to make a direct 999 emergency call from the observation room as no outside line was available from this handset to respond to a medical emergency. Secondly, I heard evidence from Paramedics of a delay, and difficulty with accessing the patient who was being cared for in seclusion. The most immediate access route to the ward used by secure transport services being unknown by South Central Ambulance Service and not shared with them to assist responding to a medical emergency at Antelope House. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely ambulance access to care and emergency treatment premises; Failure to provide timely direction and escort for arriving paramedics.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update emergency access information with South Central Ambulance Service annually or when additional inpatient units are added.

Verbatim wording from the response

“In all cases, the ambulance service will be met by a member of our staff and taken to the location of the emergency. We will update this information with our SCAS colleagues on an annual basis, or more frequently if additional inpatient units are added to the Trust’s services.”

Source location

Hampshire and IOW Healthcare NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree a process with South Central Ambulance Service for updating emergency access information in its dispatch system.

Verbatim wording from the response

“Our Legal Services Manager has met with her equivalent at South Central Ambulance Service to agree a process for updating the SCAS Computer Aided Dispatch (CAD) system used by SCAS staff in directing paramedics to a location. A list of all Trust inpatient units has been provided to SCAS, along with the most appropriate location, in the event of an emergency, for the ambulance service to meet our staff.”

Source location

Hampshire and IOW Healthcare NHS
Page 1 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet ambulance crews and escort them to the emergency location whenever they attend a Trust inpatient unit.

Verbatim wording from the response

“In all cases, the ambulance service will be met by a member of our staff and taken to the location of the emergency. We will update this information with our SCAS colleagues on an annual basis, or more frequently if additional inpatient units are added to the Trust’s services.”

Source location

Hampshire and IOW Healthcare NHS
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adjust the Antelope House observation-room telephone line to enable external emergency calls.

Verbatim wording from the response

“Immediately following the conclusion of the inquest, an adjustment was made to the internal phone line in the observation room in question at Antelope House, allowing external calls. In order to provide further assurance, we have also checked our other inpatient Mental Health units (where there are seclusion rooms) to ensure that they are unimpaired in being able to dial 999 in an emergency situation.”

Source location

Hampshire and IOW Healthcare NHS
Page 1 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check seclusion-room telephones across inpatient mental-health units to confirm they can dial 999.

Verbatim wording from the response

“Immediately following the conclusion of the inquest, an adjustment was made to the internal phone line in the observation room in question at Antelope House, allowing external calls. In order to provide further assurance, we have also checked our other inpatient Mental Health units (where there are seclusion rooms) to ensure that they are unimpaired in being able to dial 999 in an emergency situation.”

Source location

Hampshire and IOW Healthcare NHS
Page 1 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide South Central Ambulance Service with emergency meeting locations for all Trust inpatient units.

Verbatim wording from the response

“Our Legal Services Manager has met with her equivalent at South Central Ambulance Service to agree a process for updating the SCAS Computer Aided Dispatch (CAD) system used by SCAS staff in directing paramedics to a location. A list of all Trust inpatient units has been provided to SCAS, along with the most appropriate location, in the event of an emergency, for the ambulance service to meet our staff.”

Source location

Hampshire and IOW Healthcare NHS
Page 1 · response
Published 28 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026