PFD report

George Townsend · Prevention of Future Deaths report

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Issued 6 Apr 2020•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Delay in intervening in response to concerns about the GP practice
  2. Insufficient GP capacity to see patients
    Part of recurring concern: Inadequate GP consultation provision for safe patient assessmentPart of recurring concern: Insufficient medical staffing capacity for timely patient care
  3. Lack of a clear nurse-to-doctor escalation process
    Part of recurring concern: Unreliable nurse-to-doctor escalation in primary care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Conduct scheduled quality visits to Trafford practices, prioritising practices needing resilience or other additional support.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 22 October 2020.
  2. Action

    Undertake a practice diagnostic and progress its resulting organisational action plan with the CCG’s primary-care leadership.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 22 October 2020.
  3. Action

    Provide enhanced Medicines Management support to the practice, focused primarily on safety issues.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The practice had slightly more GP appointments available than average, disputing that insufficient GP cover caused the concern.

    Stated by NHS Greater Manchester Integrated Care BoardDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delay in intervening in response to concerns about the GP practice

Wider context from the report

“4. The inquest heard that there had been concerns locally within the area about the GP practice. They were now being acted upon by the CCG but the situation had been an issue for some time before there was intervention. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient GP capacity to see patients

Wider context from the report

“1. The inquest heard that Mr Townsend should have seen a GP and had further tests prior to his admission to Salford Royal Hospital. The inquest heard that at the GP practice in question there were insufficient GPs to see patients. In addition there was no evidence of a clear escalation process from the Nurse to a Doctor within the practice. ”

Is this part of a recurring concern?

Yes — Inadequate GP consultation provision for safe patient assessment; Insufficient medical staffing capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear nurse-to-doctor escalation process

Wider context from the report

“1. The inquest heard that Mr Townsend should have seen a GP and had further tests prior to his admission to Salford Royal Hospital. The inquest heard that at the GP practice in question there were insufficient GPs to see patients. In addition there was no evidence of a clear escalation process from the Nurse to a Doctor within the practice. ”

Is this part of a recurring concern?

Yes — Unreliable nurse-to-doctor escalation in primary care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor quality of written medical notes

Wider context from the report

“3. The quality of the written medical notes at the GP practice was poor. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise risks associated with patients' background health issues when they show signs of being unwell

Wider context from the report

“2. The particular risks he presented with his background health issues were not recognised when he showed signs of being unwell. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct scheduled quality visits to Trafford practices, prioritising practices needing resilience or other additional support.

Verbatim wording from the response

“Engaging with Practices”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 8 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a practice diagnostic and progress its resulting organisational action plan with the CCG’s primary-care leadership.

Verbatim wording from the response

“September 2018 Following meetings between Dr ████████ and the CCG’s Medical Director, Dr ████████ (MJ), Dr ████████ agreed for the CCG to undertake a “practice diagnostic”. The diagnostic took place on the 25th & 26th September 2018. The report made 14 recommendations, which were mainly organisational issues. The report concluded that the clinical care was generally safe and this was based on triangulating a number of nationally available data sources. The report also noted that the practices were offering more appointments per 1000 population than the evidence suggested, however the report advised Dr ████████ to appoint two additional full time GPs.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 5 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced Medicines Management support to the practice, focused primarily on safety issues.

Verbatim wording from the response

“Between August and the 30th September 2019 Dr ████████ had the right to appeal the CQC’s decision to terminate his registration and duly started to do so, and whilst the CCG could not appoint a caretaker nor formally intervene in the day to day running of the practice (this remained the responsibility of Dr ████████) the CCG did provide the usual general support which included engagement with the ANP directly on a number of occasions for assurance around competence and that she would seek clinical supervision from the GP’s in the practice if she felt unsure about any issues. The CCG also provided additional Medicines Management support from the end of July to mid-September, primarily focusing on safety issues. This was over and above what a practice this size would normally receive (3 days a week as opposed to one).”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 6 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Lead the Greater Manchester GP Retention Scheme to promote flexible working and support retention of general-practice clinicians.

Verbatim wording from the response

“An example of an area of work undertaken by this group includes leading on the GM GP Retention Scheme which aims to facilitate initiatives to enable clinicians to stay in the workforce, through promoting new ways of working and providing a more flexible offer that will create a sustainable model within general practice. The CCG is keen to attract, train and retain clinical roles and so part of Trafford’s allocated funding for 2020/21 has been used to secure placements on the Basic Trainer Course for 5 Trafford GPs, increasing the number of training environments within the borough. This initiative not only provides placements for training clinicians but also supports the professional development of our existing workforce.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 3 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Gather workforce data and identify Trafford primary-care areas needing workforce-model support through the Primary Care Workforce Delivery Group.

Verbatim wording from the response

“To offer further assurance around GP availability generally, the CCG has a Primary Care Workforce Delivery Group which has a remit to review current primary care workforce supply and demand in Trafford, and to make recommendations for improvement and sustainability, aligned to integrated commissioning principles. Some of its key actions include:”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 3 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request and participate in a multi-agency quality summit to obtain regulatory assurances about the practice.

Verbatim wording from the response

“May 2019 The CCG became aware of staff raising more concerns about Dr ████████s practice in May 2019, in particular in relation to the financial management of the practice and his commitment to the day to day running. In addition, this was at a time when Primary Care Networks were being established and Dr ████████ had become the Clinical Director of the North Primary Care Clinical Network. As the practice issues became an escalating situation, the CCG requested a Quality summit with NHS England and the CQC, this is a review undertaken by a number of regulatory bodies to seek assurances around regulatory obligations. The practice was also part of the agenda’s for the weekly Primary Care MDT meetings so updates were provided and discussed every week whilst concerns were being managed.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 5 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Primary Care Quality Assurance and Improvement Framework to support ongoing quality improvement in Trafford GP practices.

Verbatim wording from the response

“The CCG is also responsible for the monitoring of quality of care provided for the healthcare services that it commissions. To support this there has been a Primary Care Quality Assurance and Improvement Framework (PCQAIF) in place since July 2019. The framework describes two approaches to support ongoing improvements in quality in GP practices in Trafford.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 7 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate Tableau practice profiles and an early-warning surveillance dashboard using routine primary-care data to identify significant variation and potential support needs.

Verbatim wording from the response

“Proactive This is the routine monitoring of practice profiles, these are individual profiles set up in the CCG intelligence system “Tableau” which is the data system that holds a wide range of primary care data, a sub-set of indicators has been determined to create a surveillance dash board which acts as an Early Warning System (EWS) which indicates key areas to focus on to improve.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 8 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS England to organise longer-term arrangements for Gloucester House Medical Centre.

Verbatim wording from the response

“On 1st October 2019 Firsway Medical Centre formally took over the contract to care take Gloucester House Medical Centre and this contract is in place to this day and working well and engaging with the CCG on a regular basis in particular during the COVID-19 period. The CCG is working with NHSE to organise longer term plans for the practice.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 6 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review practices with significant surveillance variation through the monthly Primary Care Quality Assurance Group and discuss appropriate support or escalation.

Verbatim wording from the response

“Those practices with the highest number of metrics showing significant variation are flagged for further analysis and discussion at the monthly Primary Care Quality Assurance group (PCQAG), and whilst the data allows some indication where support may be needed, this is not solely relied on. Soft intelligence is also gained from the PCQAG members prior to any engagement with a practice and this includes areas such as prescribing, safeguarding, and complaints.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 8 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Trafford practice nurses with access to formal clinical supervision through the Practice Nurse Development Lead.

Verbatim wording from the response

“To offer some wider assurance around escalation and nursing support, the CCG confirms that all Practice Nurses in Trafford are given the opportunity to gain clinical supervision which is a formal systematic and continuous process of professional support and learning for practicing nurses. This is provided by the CCG Practice Nurse Development Lead, who is also a qualified practice nurse herself. This is a self-referral process which relies on the Practice Nurses contacting the Practice Nurse Development Lead directly and arranging a clinical supervision appointment. In the case of an Advanced Nurse Practitioner the expectation is that they would seek clinical supervision from any of the GP’s in their practices.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 4 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use 2020/21 Trafford funding to secure Basic Trainer Course placements for five GPs, increasing local training capacity.

Verbatim wording from the response

“An example of an area of work undertaken by this group includes leading on the GM GP Retention Scheme which aims to facilitate initiatives to enable clinicians to stay in the workforce, through promoting new ways of working and providing a more flexible offer that will create a sustainable model within general practice. The CCG is keen to attract, train and retain clinical roles and so part of Trafford’s allocated funding for 2020/21 has been used to secure placements on the Basic Trainer Course for 5 Trafford GPs, increasing the number of training environments within the borough. This initiative not only provides placements for training clinicians but also supports the professional development of our existing workforce.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 3 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The practice had slightly more GP appointments available than average, disputing that insufficient GP cover caused the concern.

Verbatim wording from the response

“Whilst there are general guiding principles and different methodologies for calculating the number of GPs to cover the number of patients a practice has, GP cover varies from practice to practice. The earlier diagnostic workup that the practice had slightly more GP appointments available to patients than average.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 2 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The CCG could not recruit additional GPs, appoint a caretaker or formally intervene because operational responsibility remained with the practice contract holder.

Verbatim wording from the response

“inspections, Dr ████████ CQC registration was suspended from his Old Trafford contract meaning he would be unable to practice. In the case of GH his registration was not suspended meaning, whilst he could not practice he was still responsible for the day to day operational running of that practice, including the adequate clinical cover for patients registered at GH. The CCG were unable to intervene with recruiting with more GP’s and other support generally as this was the responsibility of Dr ████████ at that time.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 6 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Although record keeping could have been better, the medical notes contained sufficient documentation to form a clinical view.

Verbatim wording from the response

“3. The quality of the written medical notes at the GP practice was poor.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 4 · response
Published 22 October 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Maintain regular engagement with the Trafford CQC Inspector to coordinate quality-monitoring and improvement work.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.
  2. 2

    Develop the primary-care quality framework further after the pandemic to maintain assurance around quality standards and performance measures.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 22 October 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain regular engagement with the Trafford CQC Inspector to coordinate quality-monitoring and improvement work.

Verbatim wording from the response

“Please note that, at this time out of the 30 GP practices across the borough, 2 are “Outstanding” (7%), 28 (93%) are rated as “Good with the Care Quality Commission (CQC). The CCG engages with the Trafford CQC Inspector on a regular basis (currently weekly) to gain updates on each other’s work programmes/visits which help inform any practice specific engagement and progress of improvement work.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 7 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the primary-care quality framework further after the pandemic to maintain assurance around quality standards and performance measures.

Verbatim wording from the response

“The COVID19 pandemic has meant that we have had to pause some of our quality work including the proactive practice visits while there have been focused work with our practices to support them during the pandemic in prioritising and remodeling services to ensure patients are treated at the right time in the right place.”

Source location

2020-0157-Response-from-NHS-Trafford-Clinical-Commissioning-Group_Redacted-1.pdf
Page 9 · response
Published 22 October 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026