PFD report

BARNABY LUKE AYLWARD · Prevention of Future Deaths report

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Issued 14 Dec 2018•West Yorkshire (West)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to share relevant risk information between agencies
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unreliable multi-agency communication procedures
  2. Failure to conduct regular multi-agency preventative review and reassessment of fire risks
    Part of recurring concern: Failure to convene coordinated professional case-planning discussions for safety concerns
  3. Failure to carry out regular property inspections and provide assistance
    Part of recurring concern: Unreliable multi-agency control of home fire risks for vulnerable residents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Maintain responses to referrals concerning people identified as being at risk of fire in their homes.

    Stated by West Yorkshire Fire and Rescue ServiceStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  2. Action

    Reinforce inclusion of family and carers in care planning and risk management through training, the information leaflet and staff alert.

    Stated by South West Yorkshire Partnership Teaching NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  3. Action

    Update the partnership agreement with West Yorkshire Fire and Rescue Service to include an information-sharing protocol.

    Stated by Together Housing Group LimitedStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Management of people facing multiple risks is not solely the Trust’s responsibility and requires housing, fire and rescue, family, and carer involvement.

    Stated by South West Yorkshire Partnership Teaching NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share relevant risk information between agencies

Wider context from the report

“(1) Mr Aylward was a social housing tenant. He exhibited certain behaviours that were in part linked to his serious mental illness. Those presented risk of death in a fire at home including heavy smoking and allowing clutter and waste to accumulate there. Those behaviours and thus the risks were known to certain individuals, including his family, and agencies but they did not except in time of crisis or emergency: a) review those potential risks with a multi agency preventative approach and re assess those risks regularly over time; b) take any collective responsibility nor for any one person or agency to take responsibility to reduce or eliminate risk by action eg clearing clutter and fire risk; and education about risk and reluctance to compel Mr Aylward to improve his environment regularly if needed; c) did not feel empowered to make property inspections regularly or at all and advise Mr Aylward and other agencies, or have sufficient resources at the right level to inspect and assist; d) may have been hampered by issues of confidentiality in communications between agencies. If all agencies had shared the particulars of his behaviours the burden of risk might be shared and understood and potential to reduce or eliminate the risk attempted, reviewed and managed. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct regular multi-agency preventative review and reassessment of fire risks

Wider context from the report

“(1) Mr Aylward was a social housing tenant. He exhibited certain behaviours that were in part linked to his serious mental illness. Those presented risk of death in a fire at home including heavy smoking and allowing clutter and waste to accumulate there. Those behaviours and thus the risks were known to certain individuals, including his family, and agencies but they did not except in time of crisis or emergency: a) review those potential risks with a multi agency preventative approach and re assess those risks regularly over time; b) take any collective responsibility nor for any one person or agency to take responsibility to reduce or eliminate risk by action eg clearing clutter and fire risk; and education about risk and reluctance to compel Mr Aylward to improve his environment regularly if needed; c) did not feel empowered to make property inspections regularly or at all and advise Mr Aylward and other agencies, or have sufficient resources at the right level to inspect and assist; d) may have been hampered by issues of confidentiality in communications between agencies. If all agencies had shared the particulars of his behaviours the burden of risk might be shared and understood and potential to reduce or eliminate the risk attempted, reviewed and managed. ”

Is this part of a recurring concern?

Yes — Failure to convene coordinated professional case-planning discussions for safety concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out regular property inspections and provide assistance

Wider context from the report

“(1) Mr Aylward was a social housing tenant. He exhibited certain behaviours that were in part linked to his serious mental illness. Those presented risk of death in a fire at home including heavy smoking and allowing clutter and waste to accumulate there. Those behaviours and thus the risks were known to certain individuals, including his family, and agencies but they did not except in time of crisis or emergency: a) review those potential risks with a multi agency preventative approach and re assess those risks regularly over time; b) take any collective responsibility nor for any one person or agency to take responsibility to reduce or eliminate risk by action eg clearing clutter and fire risk; and education about risk and reluctance to compel Mr Aylward to improve his environment regularly if needed; c) did not feel empowered to make property inspections regularly or at all and advise Mr Aylward and other agencies, or have sufficient resources at the right level to inspect and assist; d) may have been hampered by issues of confidentiality in communications between agencies. If all agencies had shared the particulars of his behaviours the burden of risk might be shared and understood and potential to reduce or eliminate the risk attempted, reviewed and managed. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency control of home fire risks for vulnerable residents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record significant clutter and associated risk in clinical notes

Wider context from the report

“(3) The presence of clutter and thus risk was not always evidenced in other clinical notes as a symptom of Mr Aylward's illness of significance as were other presentations of his illness. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of collective or assigned responsibility for reducing home fire risk

Wider context from the report

“(1) Mr Aylward was a social housing tenant. He exhibited certain behaviours that were in part linked to his serious mental illness. Those presented risk of death in a fire at home including heavy smoking and allowing clutter and waste to accumulate there. Those behaviours and thus the risks were known to certain individuals, including his family, and agencies but they did not except in time of crisis or emergency: a) review those potential risks with a multi agency preventative approach and re assess those risks regularly over time; b) take any collective responsibility nor for any one person or agency to take responsibility to reduce or eliminate risk by action eg clearing clutter and fire risk; and education about risk and reluctance to compel Mr Aylward to improve his environment regularly if needed; c) did not feel empowered to make property inspections regularly or at all and advise Mr Aylward and other agencies, or have sufficient resources at the right level to inspect and assist; d) may have been hampered by issues of confidentiality in communications between agencies. If all agencies had shared the particulars of his behaviours the burden of risk might be shared and understood and potential to reduce or eliminate the risk attempted, reviewed and managed. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency control of home fire risks for vulnerable residents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited efforts to extend practical and financial support through family members

Wider context from the report

“(4) There was some but not much evidence of seeking to extend support to Mr Aylward through his family members including practical and financial help. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of care plan documentation to record behavioural fire risks and planned review

Wider context from the report

“(2) The mental health care delivered to Mr Aylward was within a Care Planning Approach. The Care Plan documentation did not identify his above behaviours in writing and thus potential risks, nor indicate review and solutions including with housing provision ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to facilitate private professional discussion during risk management and MHA assessment

Wider context from the report

“(5) The appropriateness for a risk management meeting and also MHA assessment in part to be held away from the patient to enable frank discussions to take place between mental health professionals rather than in front of the patient perhaps more robust views may not have been enabled. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain responses to referrals concerning people identified as being at risk of fire in their homes.

Verbatim wording from the response

“Finally, I am assured that our teams are working with partners across the five districts in the effort to provide our prevention services to those who most need it. We accept that there is still progress to be made around information governance and sharing data across organisational boundaries, and we will continue to make an appropriate response to all of the referrals that we receive in relation to people that are identified as being at risk of fire in their homes.”

Source location

2018-0387-Responses
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce inclusion of family and carers in care planning and risk management through training, the information leaflet and staff alert.

Verbatim wording from the response

“Learning events have previously been provided by the safeguarding team which includes raising awareness to include carers and family in care planning and risk management, this will continue to be reinforced through our mandatory and core clinical training programmes. This will be reinforced through the publication of the above mentioned information leaflet and alert.”

Source location

2018-0387-Responses
Page 9 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the partnership agreement with West Yorkshire Fire and Rescue Service to include an information-sharing protocol.

Verbatim wording from the response

“5.3 Partnership Agreement with West Yorkshire Fire and Rescue Service – the existing agreement with Together Housing and WYF&R service has been updated and includes an”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Resume regular tenancy audits focused on tenants with no recent contact or identified vulnerability, including property inspections where access is permitted.

Verbatim wording from the response

“4.2 Tenancy Audits - From April 2019 we are resuming regular visits to tenants, this programme of visits will focus on those where we have had no previous contact (eg via repairs or gas servicing) or have had concerns regarding vulnerability. These will include a property inspection where tenants will allow access. Any issues of concern will be acted upon via tenancy safeguarding procedures.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the partnership agreement with South West Yorkshire Partnership NHS Foundation Trust.

Verbatim wording from the response

“WYFRS has had a formal partnership in place with SWYFT for a number of years. There is a signed agreement dated October 2014 and we have been in the process of updating our partnership agreements following the introduction of the new Safer Communities Strategy in 2017. Our records show that WYFRS have received 86 referrals directly from SWYFT between 2016 and 2018. However, we expect the actual number of referrals from staff working across SWYFT to be higher than this figure as they may refer through their local team or department name but essentially their work falls under the SWYFT umbrella.”

Source location

2018-0387-Responses
Page 2 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the West Yorkshire partnership information-sharing agreement with Together Housing.

Verbatim wording from the response

“WYFRS started communication with officials from Together Housing in July 2018 to establish a new partnership information sharing agreement to cover West Yorkshire, expanding the current arrangements. Discussions also took place about the development of training for personnel within both organisations to identify the support available within each service. WYFRS Demenia Resources were also shared with Together Housing to establish whether these would be suitable for their employees to support visits and aid the provision of key fire safety messages.”

Source location

2018-0387-Responses
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce consent-based information sharing with housing providers and referrals to fire services when fire risks are identified.

Verbatim wording from the response

“Staff will be reminded through the safeguarding training and information governance training that where a service user is in rented accommodation, consent should be sought from the service user to provide information regarding the condition of the property to the housing provider.”

Source location

2018-0387-Responses
Page 9 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign the Fire Safety Group responsibility for monitoring, learning lessons and making risk-reduction policy decisions.

Verbatim wording from the response

“3.4 Strategic Fire Safety Group - The existing Fire Safety Group will take responsibility for monitoring, learning lessons and taking policy decisions where appropriate to reduce risks. The group consists of officers from across the Together Housing Group alongside representatives from the West Yorkshire Fire and Rescue Service.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a vulnerability database to identify higher-risk tenants and update relevant information annually and at key tenancy or safeguarding points.

Verbatim wording from the response

“3.1 Information about our customers - We are developing further our database in relation to vulnerabilities including those related to fire risks. Annually we will update personal information from higher risk customers particularly those in supported housing and high rise flats. This database is aimed at ensuring we identify higher risk tenants and causes, it requests details on health and lifestyle issues. We request this data from tenants and where appropriate arrange joint safe and well visits with the fire service. The information is updated annually but also used at the start of new tenancies or where officers identify a safeguarding issue with a tenant.”

Source location

2018-0387-Responses
Page 4 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute a staff alert requiring hoarding-related risks and planned interventions to be recorded in care plans.

Verbatim wording from the response

“An alert will be distributed to all staff working in the Trust raising awareness that where there is a risk relating to hoarding and associated risks this should be included within the care plan and that interventions should be planned to manage the risk. These should be reviewed on a regular basis or as the risk changes. The alert will be distributed by the end of February 2019.”

Source location

2018-0387-Responses
Page 9 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the hoarding procedure and link it to local arrangements, including the Kirklees Hoarding Panel.

Verbatim wording from the response

“3.5 Hoarding - We have introduced a new approach to hoarding and all relevant colleagues have now undergone training in how to recognise and deal with tenants in these situations. We will by the end of March 2019 have amended the hoarding procedure and included links to local arrangements including the Kirklees Hoarding panel.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and agree the inter-agency information-sharing protocol with West Yorkshire Fire and Rescue Service.

Verbatim wording from the response

“The Trust currently has an inter-agency information sharing protocol with West Yorkshire Fire and Rescue service, this protocol is currently under review and it is anticipated that this should be agreed by the end of March 2019.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Management of people facing multiple risks is not solely the Trust’s responsibility and requires housing, fire and rescue, family, and carer involvement.

Verbatim wording from the response

“The Trust has in place guidance in various forms to assist staff in supporting service users who may be vulnerable. There are a number of partnership arrangements where both health and local authority work together to provide care and treatment to people in the community. It is important that staff from all agencies recognise that the management of a person who may be at risk for a number of reasons is not the sole responsibility of one agency. Going forward Trust staff should be encouraged to use the knowledge and expertise of other agencies such as housing and fire and rescue services. The knowledge of family and carers is also a very important element when caring for vulnerable people.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

MHA assessments may limit professionals’ opportunities for private discussion because time, space and urgent safety requirements constrain the process.

Verbatim wording from the response

“The role of the AMHP and the medical staff within the MHA assessment process is to act as an independent assessor but additionally as part of that role it is their responsibility to ensure they have collected available information and views of all involved in the person’s care. Often MHA assessments are at the point of crisis for a service user and as such opportunities for discussion are limited by time, space and urgency to preserve safety, but where possible efforts should be made for the professionals involved to have a conversation not in the presence of the service user in order to establish a plan of care.”

Source location

2018-0387-Responses
Page 10 · response
Published 13 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Deliver reciprocal training with South West Yorkshire Partnership NHS Foundation Trust on referrals and identifying people vulnerable to fire risk.

    Stated by West Yorkshire Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  2. 2

    Provide community-team staff with guidance on supporting vulnerable people at home through a safeguarding outreach programme.

    Stated by South West Yorkshire Partnership Teaching NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  3. 3

    Increase visits to higher-risk vulnerable tenants and review processes for reporting safeguarding concerns.

    Stated by Together Housing Group LimitedStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  4. 4

    Deliver partnership training with West Yorkshire Fire and Rescue Service and Together Housing on hoarding, vulnerability and referral processes.

    Stated by West Yorkshire Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  5. 5

    Conduct an independent investigation into deaths and fire incidents and report recommendations.

    Stated by Together Housing Group LimitedStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  6. 6

    Include neglect and hoarding awareness in mandatory safeguarding training for Trust staff.

    Stated by South West Yorkshire Partnership Teaching NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.
  7. 7

    Deliver multi-agency training on identifying fire risks and referring vulnerable people to West Yorkshire Fire and Rescue Service.

    Stated by West Yorkshire Fire and Rescue ServiceStated plannedThe respondent said that this action was planned when they made their response on 13 May 2019.
  8. 8

    Develop an information leaflet to help staff identify home safety concerns and ask appropriate questions.

    Stated by South West Yorkshire Partnership Teaching NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 May 2019.
  9. 9

    Establish a safeguarding learning group to address abuse-related learning.

    Stated by Together Housing Group LimitedStated completedThe respondent said that this action was complete when they made their response on 13 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver reciprocal training with South West Yorkshire Partnership NHS Foundation Trust on referrals and identifying people vulnerable to fire risk.

Verbatim wording from the response

“The new agreement between WYFRS and SWYFT includes a programme of reciprocal training to be delivered in 2019. Core elements of this training will be to reinforce the partnership referral mechanisms that are in place and to help front line workers to identify individuals who are vulnerable to fire risk.”

Source location

2018-0387-Responses
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide community-team staff with guidance on supporting vulnerable people at home through a safeguarding outreach programme.

Verbatim wording from the response

“The Trust currently works in partnership with the West Yorkshire Fire and Rescue service in respect of wellbeing promotion and safety and support for our vulnerable service users. Following the death of Mr. Aylward the Trust undertook an investigation into the circumstances and it was recognised that although agreements and partnerships were in existence these needed to be strengthened. In order to strengthen these arrangements the Trust’s safeguarding team set up a programme of work visiting all community teams within the Kirklees area, providing them with information and guidance relating to the different circumstances which may arise for people who are vulnerable within their own homes and advising staff how to have an inclusive and collaborative approach when supporting people.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase visits to higher-risk vulnerable tenants and review processes for reporting safeguarding concerns.

Verbatim wording from the response

“3.3 Safeguarding Training - We have a rolling programme of safeguarding training with all members of staff to enable them to better identify vulnerable tenants including hoarding and self neglect. We are also increasing visits to higher risk, more vulnerable tenants. A review of our processes for reporting causes for concern is underway and we have recently established a learning group on safeguarding from abuse.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver partnership training with West Yorkshire Fire and Rescue Service and Together Housing on hoarding, vulnerability and referral processes.

Verbatim wording from the response

“The Trust is a signatory to “Kirklees Multi agency Hoarding Framework” which was reviewed in July 2018, and provided detailed advice to staff. A member of the Trust safeguarding team is a member of the panel which is chaired by West Yorkshire Fire and rescue service. The Trust is participating in partnership training with West Yorkshire Fire and rescue and Together housing, this will be available through the months of June and July 2019.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an independent investigation into deaths and fire incidents and report recommendations.

Verbatim wording from the response

“3.2 Reviewing processes and joint working - We have instructed an independent investigation into this and other deaths and fire incidents. The investigation will be undertaken by a consultant, Patrick Harkness who had undertaken a similar investigation for another housing association and has been recommended. We anticipate that the work will be undertaken during February and reported back in March / April with recommendations.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include neglect and hoarding awareness in mandatory safeguarding training for Trust staff.

Verbatim wording from the response

“The Trust has a commitment to providing Safeguarding training to all staff which is mandatory and requires a refresher every 3 years. In 2017 it was agreed that awareness regarding neglect and hoarding should be included in the programme of training and has since been implemented by our safeguarding trainers across the Trust.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver multi-agency training on identifying fire risks and referring vulnerable people to West Yorkshire Fire and Rescue Service.

Verbatim wording from the response

“There has now been a commitment given by all three organisations to deliver some training across the specific areas of identification of fire risk and the referral methods to WYFRS to increase the awareness of this across the workforce at SWYFT and Together Housing. This training is due to be delivered by June 2019.”

Source location

2018-0387-Responses
Page 3 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an information leaflet to help staff identify home safety concerns and ask appropriate questions.

Verbatim wording from the response

“Staff do actively discuss with service users where indicated if there are problems relating to the living conditions. However the Trust is developing an information leaflet for staff to assist them in what to look for and what questions to ask when there are concerns for patient safety in their own homes.”

Source location

2018-0387-Responses
Page 8 · response
Published 13 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a safeguarding learning group to address abuse-related learning.

Verbatim wording from the response

“3.3 Safeguarding Training - We have a rolling programme of safeguarding training with all members of staff to enable them to better identify vulnerable tenants including hoarding and self neglect. We are also increasing visits to higher risk, more vulnerable tenants. A review of our processes for reporting causes for concern is underway and we have recently established a learning group on safeguarding from abuse.”

Source location

2018-0387-Responses
Page 5 · response
Published 13 May 2019

Open published response
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