Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 46
Amazon UK Services Ltd. Display prominent e-scooter product-page warnings prohibiting use on UK public roads or spaces and linking to current government guidance.
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Amazon UK Services Ltd. Send UK selling partners communications requiring removal of e-scooter advertising references and images that encourage potentially illegal public-road use.
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Amazon UK Services Ltd. Publish educational materials reminding selling partners to check local legal restrictions on using e-mobility devices on public roads or spaces.
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OnBoards Prevent sales of electric scooters to people under 18.
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OnBoards Display and provide warnings that private electric scooters are illegal on public roads, footpaths, and cycle lanes.
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OnBoards Promote helmet use through product displays, bundled discounts, customer encouragement, and helmeted rider imagery.
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Halfords Group PLC State e-scooter public-use restrictions in online product-page headers and blog references.
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Halfords Group PLC Ask digital teams to identify ways to make online and social-media legal messages clearer.
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Halfords Group PLC Train and tutor sales colleagues to explain e-scooter legal restrictions during customer purchase discussions.
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Halfords Group PLC Print clear legal-use statements on all e-scooter price tickets and warranties.
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Halfords Group PLC Advise Government that any future e-scooter legalisation should be measured and controlled, including specified speed, lighting and reflector standards.
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Halfords Group PLC Display prominent in-store signage explaining e-scooter legal restrictions, including the prohibition on public-road use.
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Halfords Group PLC Use till-roll and cash-register pop-up warnings to remind colleagues to inform customers of e-scooter legal restrictions at checkout.
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Halfords Group PLC Continuously review and update signage and customer-information processes, adapting them when improvements are identified.
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Halfords Group PLC Communicate with digital teams to maintain prominent legal messages across online and social-media platforms.
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Mayor of London and Transport for London Coordinate with participating borough councils and make Traffic Regulation Orders permitting rental e-scooters on TfL cycle tracks.
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Mayor of London and Transport for London Implement rental-trial safety controls covering rider eligibility, mandatory training, speed restrictions, no-go zones, maintenance, lighting and vehicle design.
View source
Mayor of London and Transport for London Establish designated parking locations and expand the rental trial fleet and participating boroughs.
View source
Mayor of London and Transport for London Procure the second trial phase by selecting operators against strict safety requirements and adding a minimum wheel-size specification.
View source
Mayor of London and Transport for London Continue monitoring rental-trial data to inform e-scooter safety policy.
View source
Mayor of London and Transport for London Write to private e-scooter retailers and run a public communications campaign explaining that private e-scooter use is illegal.
View source
Mayor of London and Transport for London Apply operator warnings and bans to address reports of poor rental e-scooter rider behaviour.
View source
Mayor of London and Transport for London Provide rental e-scooter safety guidance and encourage riders to use protective equipment, including helmets.
View source
Mayor of London and Transport for London Operate the London rental e-scooter trial and use anonymised scheme data to assess safe transport use.
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Mayor of London and Transport for London Continue working with the Metropolitan Police Service and City of London Police to engage private e-scooter users and support enforcement where necessary.
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Mayor of London and Transport for London Continue supporting the introduction of legislation intended to improve the safety of privately owned e-scooters.
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Department for Transport Consult on helmet wearing as part of developing future e-scooter regulation.
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Department for Transport Issue updated guidance encouraging trial operators and local authorities to provide helmets and incentivise their use.
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Selfridges Retail Limited, trading as Selfridges Continue reviewing and reminding store and digital teams to provide suitable e-scooter legal-status communications to customers.
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Selfridges Retail Limited, trading as Selfridges Raise, discuss and record the e-scooter safety matter at the Executive Committee meeting.
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Selfridges Retail Limited, trading as Selfridges Maintain prominent customer warnings that privately sold e-scooters cannot lawfully be ridden on public roads, pavements or other public places, in stores and online.
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Selfridges Retail Limited, trading as Selfridges Explore systems-based product flags to remind teams to check and observe customer-safety advisories and other product restrictions.
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Evolve Skateboards UK Reinforce safe-use guidelines through customer-service practice and after-sales documentation, including the user manual.
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Evolve Skateboards UK Publish customers’ responsibility to comply with local safety and legal requirements in the website store policy.
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Evolve Skateboards UK Publish helmet-wearing requirements in website frequently asked questions.
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Evolve Skateboards UK Participate as a founding member of a personal mobility device safety group advising Queensland transport regulators.
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Evolve Skateboards UK Review global safety and legal-compliance practices with legal and industry professionals and roll out the resulting changes globally, including in the UK.
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Metropolitan Police Service Publish and disseminate public warnings that privately owned e-scooters are unlawful on roads and may be seized.
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Metropolitan Police Service Send annual joint letters to e-scooter retailers requesting prominent point-of-sale warnings about e-scooter legality.
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Metropolitan Police Service Require full statutory release conditions, including valid insurance and driving licence, before releasing seized e-scooters and other covered vehicles.
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Metropolitan Police Service Update and reinforce policing policy requiring a graduated, proportionate response to illegal e-scooter use, including guidance on lawful locations and responsible riding.
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Metropolitan Police Service Advocate to the Department for Transport and Transport for London for protective headwear use by authorised e-scooter riders.
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Harrods Limited Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.
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Harrods Limited Recommend helmets to E-Scooter purchasers and display helmets for sale alongside E-Scooters in the Technology department.
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Harrods Limited Implement age-verification checks at point of sale to prevent E-Scooter sales to people under 18.
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Harrods Limited Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.
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× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Reduced legal enforcement of unlawful e-scooter use
Wider context from the report “1. Evidence in this inquest confirmed that since 2019 here have been 8 recorded fatalities involving e-scooters in London and 31 in the country at large. At the time of her death Ms Abukar was riding a privately owned e-scooter on a public highway. Despite the ubiquity of such devices on London’s streets, riding them on public roads is unlawful.
Whereas approximately 4000 unlawfully used scooters were seized by the Metropolitan Police Service in 2021, only 1100 were confiscated in 2022 . The reduction is attributable to a change in policy introduced in November 2021.
An inverse correlation exists between the rate of legal enforcement and the rate of deaths caused by e-scooters. The number of deaths in Q1 & 2 of 2022 is more than double that of Q1 & 2 of 2021.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to provide prominent written warnings about the illegal use of e-scooters
Wider context from the report “3. Some manufacturers and retailers of e-scooters in England and Wales provide consumers with written warnings about the illegal use of e-scooters, others do not. Where such warnings are present, often they are not prominent.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to require head protection for riders of legally authorised scooters
Wider context from the report “2. Ms Abukar died due to traumatic head injuries. Riders of legally authorised scooters (those hired from licenced operators) are not required to wear head protection.
” Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Display prominent e-scooter product-page warnings prohibiting use on UK public roads or spaces and linking to current government guidance.
Verbatim wording from the response “- we include a warning on product pages for e-scooters which makes clear that they are prohibited from use in any public road or space in the UK;” Source location Response from Amazon UK
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Send UK selling partners communications requiring removal of e-scooter advertising references and images that encourage potentially illegal public-road use.
Verbatim wording from the response “- when we identify that an e-scooter advertisement may suggest the product’s use on public roads or streets, we send our UK selling partners detailed communications telling them to remove such references, including removing pictures encouraging potentially illegal use by customers; and” Source location Response from Amazon UK
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish educational materials reminding selling partners to check local legal restrictions on using e-mobility devices on public roads or spaces.
Verbatim wording from the response “- we publish education reminding all selling partners to check if there are local legal restrictions in relation to the use of e-mobility devices on public roads or spaces.” Source location Response from Amazon UK
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Prevent sales of electric scooters to people under 18.
Verbatim wording from the response “5. We do not sell electric scooters to persons under 18 years old” Source location Response from Onboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Display and provide warnings that private electric scooters are illegal on public roads, footpaths, and cycle lanes.
Verbatim wording from the response “6. In the scooters section of our shop we have displayed a sign that explicitly mentions the illegality of using electric scooter that are not from rental companies in public roads” Source location Response from Onboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Promote helmet use through product displays, bundled discounts, customer encouragement, and helmeted rider imagery.
Verbatim wording from the response “1. We have helmets displayed among our bikes and scooters in order to bring awareness of the use of such products” Source location Response from Onboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation State e-scooter public-use restrictions in online product-page headers and blog references.
Verbatim wording from the response “• that the headers on all e-scooter product detail pages state that it is illegal to use them on a public road, pavement or cycle lane; and,” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Ask digital teams to identify ways to make online and social-media legal messages clearer.
Verbatim wording from the response “We have, for example, just recently sent a communication to our digital teams to make sure they maintain the prominence of messages about the current law, in our on-line and social media platforms, and we have asked them to see if they can find ways of making those messages even clearer.” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train and tutor sales colleagues to explain e-scooter legal restrictions during customer purchase discussions.
Verbatim wording from the response “• the training we provide to our sales colleagues to outline explicitly the legal position when the customer considers buying an e-scooter (this includes drawing attention to the signage, as well as advising them that, if they fail to adhere to these rules, they would face a criminal offence and possible prosecution);” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Print clear legal-use statements on all e-scooter price tickets and warranties.
Verbatim wording from the response “• A clear legal statement on all e-scooter price tickets;” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Advise Government that any future e-scooter legalisation should be measured and controlled, including specified speed, lighting and reflector standards.
Verbatim wording from the response “We have also advised the Government that if there is to be a Transport Bill which might address the wider legalisation e-scooters, any change in the law should be introduced in a measured and controlled manner. For instance, we have advocated for a maximum speed limit of 15.5mph, as this would harmonise e-scooters with e-bikes and thus avoid a higher speed differential that could prove dangerous. Another example is in regard to lights and reflectors. We believe that any rules introduced should be consistent with those required for cyclists, and we note that the Highway Code for cyclists says: ‘At night your cycle must have white front and red rear lights lit. It must also be fitted with a red rear reflector.’” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Display prominent in-store signage explaining e-scooter legal restrictions, including the prohibition on public-road use.
Verbatim wording from the response “• Prominent signage next to e-scooters in stores, clearly explaining the law, including that they are not to be used on public roads;” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use till-roll and cash-register pop-up warnings to remind colleagues to inform customers of e-scooter legal restrictions at checkout.
Verbatim wording from the response “• having till rolls and cash registers which also have pop-up warnings to remind our colleagues to again inform customers of the law at the point of sale;” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continuously review and update signage and customer-information processes, adapting them when improvements are identified.
Verbatim wording from the response “As a result, Halfords has previously been recognised as a responsible retailer of e-scooters by the then Secretary of State for Business¹ and a Police and Crime Commissioner². The steps we take are intended to ensure that throughout their purchasing journey every customer is fully aware of the law that applies in this area, and we consider that this shows how seriously we take our responsibilities in this regard. We work hard to maintain our reputation as a responsible retailer of these products. This is why we constantly review the way we inform customers about the law; why we have updated, and will continue to update, our signage and why we adapt our processes extremely quickly if we identify improvements that can be made.” Source location Response from Halfords
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Communicate with digital teams to maintain prominent legal messages across online and social-media platforms.
Verbatim wording from the response “We have, for example, just recently sent a communication to our digital teams to make sure they maintain the prominence of messages about the current law, in our on-line and social media platforms, and we have asked them to see if they can find ways of making those messages even clearer.” Source location Response from Halfords
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Coordinate with participating borough councils and make Traffic Regulation Orders permitting rental e-scooters on TfL cycle tracks.
Verbatim wording from the response “TfL is working closely with the relevant London borough councils and has made Traffic Regulation Orders to allow the use of e-scooters on TfL cycle tracks within the participating boroughs. It is illegal to ride any e-scooter on the pavement however, and to do so carries the risk of fines and prosecution. This could include a £300 fixed penalty notice, six penalty points on a rider’s driving licence for riding with no insurance, and seizure of the e-scooter.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement rental-trial safety controls covering rider eligibility, mandatory training, speed restrictions, no-go zones, maintenance, lighting and vehicle design.
Verbatim wording from the response “Safety is TfL’s priority. The trial will help TfL to better understand how e-scooters can be used safely in London and how we should develop policy. London’s learnings and data from the trial will help to shape national legislation in the future. TfL is taking a number of steps to ensure that anyone using a rental e-scooter rides safely and follows the rules of the road as well as guidance from the rental operator. DfT’s national standards include requirements for all vehicles to be identifiable by their unique number plates vehicles, to have kick-stands, as well as strict parking requirements to prevent them from being tripped over by pedestrians when not in use. TfL’s safety standards go beyond the DfT’s national standards and include:” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish designated parking locations and expand the rental trial fleet and participating boroughs.
Verbatim wording from the response “Rental e-scooters are the only way to legally ride an e-scooter on public roads or in other public places within London, and this is limited to specific boroughs. Since the trial launched, it has expanded to cover ten boroughs, there are more than 500 designated parking locations and the total fleet is now over 4,500 e-scooters.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Procure the second trial phase by selecting operators against strict safety requirements and adding a minimum wheel-size specification.
Verbatim wording from the response “The current phase of the trial is expected to run until Autumn 2023. Through the competitive procurement process for the new phase of London’s rental e-scooter trial which is currently under way, operators for the second phase (to 31 May 2024) will be selected on their ability to meet strict safety requirements and high operating standards. For example, rental e-scooters must have specific safety features installed including speeds limited to 12.5mph and lights that are always on throughout any rental (see further safety features below).” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue monitoring rental-trial data to inform e-scooter safety policy.
Verbatim wording from the response “We will continue to monitor the data from the rental e-scooter trial and support the introduction of legislation to ensure the safety of private e-scooters.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Write to private e-scooter retailers and run a public communications campaign explaining that private e-scooter use is illegal.
Verbatim wording from the response “In addition, in the lead up to Christmas, with the expected increase in the sale of private e-scooters, ████████, London’s Walking and Cycling Commissioner, and Metropolitan Police Service (‘MPS’) Commander, ████████, jointly wrote to retailers to remind them of their duty to make customers aware of the law regarding the use of private e-scooters. TfL and the MPS have also jointly run a communications campaign to raise public awareness that private e-scooters are illegal.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Apply operator warnings and bans to address reports of poor rental e-scooter rider behaviour.
Verbatim wording from the response “Reports of poor rider behaviour are taken seriously and the operators have warned or banned more than 200 people to date.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide rental e-scooter safety guidance and encourage riders to use protective equipment, including helmets.
Verbatim wording from the response “TfL and operators also provide safety guidance and tips on how to ride rental e-scooters safely and avoid serious injury to any road users. This includes encouraging all riders to use protective equipment while using e-scooters including wearing a helmet. The wearing of helmets is not required by DfT for the trials, however.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate the London rental e-scooter trial and use anonymised scheme data to assess safe transport use.
Verbatim wording from the response “Since June 2021, TfL has been running a rental e-scooter trial which has been approved by the Department for Transport (‘DfT’) and is part of a national programme of trials intended to inform any legislative approach to altering the legal status of these vehicles which the Government may choose to pursue. Anonymised data from the rental scheme is being used to assess how e-scooters could make a positive contribution to transport in London.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue working with the Metropolitan Police Service and City of London Police to engage private e-scooter users and support enforcement where necessary.
Verbatim wording from the response “TfL continues to work with the MPS, and City of London Police (‘CoLP’) to engage with users of privately-owned e-scooters and, where necessary, the MPS and CoLP will use their enforcement powers to help keep Londoners safe.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue supporting the introduction of legislation intended to improve the safety of privately owned e-scooters.
Verbatim wording from the response “We will continue to monitor the data from the rental e-scooter trial and support the introduction of legislation to ensure the safety of private e-scooters.” Source location Response from Transport for London
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consult on helmet wearing as part of developing future e-scooter regulation.
Verbatim wording from the response “The e-scooter trials were launched in July 2020 and are currently live in 25 areas across England. These trials are designed to assess the safety of e-scooters, their potential benefits and their impact on public space to help us consider options for future regulation of e-scooters. Cycle helmets are recommended for the trials but are not a requirement, as is the case for bicycles and electrically-assisted pedal cycles. In February 2022 we issued updated guidance to all local authorities and e-scooter operators that further encouraged them to provide helmets and incentivise their use. Whilst this tragic incident did not happen within the trials, I recognise this is an important consideration as the Government plans to bring forward legislation that will allow e-scooters to be regulated. As part of this, we will consult on a range of topics, including helmet wearing.” Source location Response from Department for Transport
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Issue updated guidance encouraging trial operators and local authorities to provide helmets and incentivise their use.
Verbatim wording from the response “The e-scooter trials were launched in July 2020 and are currently live in 25 areas across England. These trials are designed to assess the safety of e-scooters, their potential benefits and their impact on public space to help us consider options for future regulation of e-scooters. Cycle helmets are recommended for the trials but are not a requirement, as is the case for bicycles and electrically-assisted pedal cycles. In February 2022 we issued updated guidance to all local authorities and e-scooter operators that further encouraged them to provide helmets and incentivise their use. Whilst this tragic incident did not happen within the trials, I recognise this is an important consideration as the Government plans to bring forward legislation that will allow e-scooters to be regulated. As part of this, we will consult on a range of topics, including helmet wearing.” Source location Response from Department for Transport
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue reviewing and reminding store and digital teams to provide suitable e-scooter legal-status communications to customers.
Verbatim wording from the response “Since 2020, and particularly in the run up to the peak trading period around Christmas, Selfridges Legal team has reviewed and reminded stores and digital trading teams about this matter and the need for suitable communications to customers.” Source location Response from Selfridges
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Raise, discuss and record the e-scooter safety matter at the Executive Committee meeting.
Verbatim wording from the response “Following receipt of this Regulation 28 (Preventing Future Deaths) report served by His Majesty’s Coroner Mr Irvine on Selfridges, the above actions have been reviewed and the matter has been raised, discussed and noted at a meeting of Selfridges Executive Committee (meeting held in January 2023).” Source location Response from Selfridges
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain prominent customer warnings that privately sold e-scooters cannot lawfully be ridden on public roads, pavements or other public places, in stores and online.
Verbatim wording from the response “Selfridges is a responsible retailer and, in particular, we recognise our responsibility to ensure that when we sell e-scooters we should make it clear to customers that an e-scooter may not be lawfully ridden on the public highway.” Source location Response from Selfridges
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Explore systems-based product flags to remind teams to check and observe customer-safety advisories and other product restrictions.
Verbatim wording from the response “In addition, Selfridges Technology team was asked to support with exploring what systems-based solutions might be added in future, such as a flag against a product like this to remind all teams dealing with the product that customer safety advisory requirements or other restrictions exist and should be checked and/or observed.” Source location Response from Selfridges
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Reinforce safe-use guidelines through customer-service practice and after-sales documentation, including the user manual.
Verbatim wording from the response “Evolve Skateboards actively encourages and reinforces the safe and responsible use of our product through pre and post-sale activity. As a top-line summary, this includes, though is not limited to:” Source location Response from Evolve Skateboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish customers’ responsibility to comply with local safety and legal requirements in the website store policy.
Verbatim wording from the response “• Reference to the responsibility of customer’s to ensure compliance with the safety and legal requirements in their jurisdiction as part of our store policy provided on our website.” Source location Response from Evolve Skateboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish helmet-wearing requirements in website frequently asked questions.
Verbatim wording from the response “• Reference to requirements to wear a helmet when using our product as part of FAQ’s on our website.” Source location Response from Evolve Skateboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Participate as a founding member of a personal mobility device safety group advising Queensland transport regulators.
Verbatim wording from the response “• Founding member of a PMD safety group advising the Land Transport Safety and Regulation Bureau, within the Department of Transport and Main Roads in Queensland, Australia, culminating in the legislation for use of PMD’s in the state.” Source location Response from Evolve Skateboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review global safety and legal-compliance practices with legal and industry professionals and roll out the resulting changes globally, including in the UK.
Verbatim wording from the response “In addition, Evolve Skateboards is in the process of conducting a review of its current practice, globally, with regard to safety and legal compliance. This includes the engagement of legal and industry professionals to provide contemporary advice to ensure adherence to standards in each market we operate in. We expect this to be completed and rolled out, globally, including in the UK, by June 30, 2023.” Source location Response from Evolve Skateboards
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Publish and disseminate public warnings that privately owned e-scooters are unlawful on roads and may be seized.
Verbatim wording from the response “The MPS is aware of the use of illegal e-scooters on London’s roads and we continue to take a proportionate policing response to their use. In 2021, the MPS published information on the MPS public website (https://www.met.police.uk/advice/advice-and-information/rs/road-safety/advice-escooters/) titled ‘Advice on using e-scooters’. This article clearly states that ‘it is not currently possible to get insurance for privately owned e-scooters, which means it’s illegal to use them on the road or in public spaces. If you're using a private e-scooter you risk the vehicle being seized under S.165 Road Traffic Act 1988 for no insurance’. This messaging was also re-enforced on numerous occasions by the MPS Roads and Transport Policing Command (RTPC) in their communication with members of the public via their MPS Twitter account.” Source location Response from Metropolitan Police
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Send annual joint letters to e-scooter retailers requesting prominent point-of-sale warnings about e-scooter legality.
Verbatim wording from the response “Some manufacturers and retailers of e-scooters in England and Wales provide consumers with written warnings about the illegal use of e-scooters, others do not. Where such warnings are present, often they are not prominent.” Source location Response from Metropolitan Police
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require full statutory release conditions, including valid insurance and driving licence, before releasing seized e-scooters and other covered vehicles.
Verbatim wording from the response “6.9 Prior to July 2022 the Met exercised its discretion and waived some of the release conditions for production of a valid certificate of insurance and/or a valid driving licence when reclaiming non-standard mechanically propelled vehicle that had been seized under Sec 165A RTA 1988 at the Met car pounds. This was to afford the owner or registered keeper the ability to reclaim the vehicle. However, as of July 2022 the Met” Source location Response from Metropolitan Police
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PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Update and reinforce policing policy requiring a graduated, proportionate response to illegal e-scooter use, including guidance on lawful locations and responsible riding.
Verbatim wording from the response “The MPS updated their policy titled “Seizure of vehicles for No Licence and Insurance Standard Operating Procedure” which covers the seizure and enforcement of offences connected with the use of illegal e-scooters, in September 2021. There was no specific update to the policy concerning the seizure of E-scooters at this time. An element of discretion has applied in relation to the seizure of e-scooters and other non-standard mechanically propelled vehicles for a number of years prior to this by way of the following paragraph:” Source location Response from Metropolitan Police
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PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Advocate to the Department for Transport and Transport for London for protective headwear use by authorised e-scooter riders.
Verbatim wording from the response “Ms Abukar died due to traumatic head injuries. Riders of legally authorised scooters (those hired from licenced operators) are not required to wear head protection.” Source location Response from Metropolitan Police
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Advise customers at sale that Harrods E-Scooters are unsuitable for road use and record the warning on sales receipts.
Verbatim wording from the response “At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.” Source location Response from Harrods
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Recommend helmets to E-Scooter purchasers and display helmets for sale alongside E-Scooters in the Technology department.
Verbatim wording from the response “At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.” Source location Response from Harrods
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement age-verification checks at point of sale to prevent E-Scooter sales to people under 18.
Verbatim wording from the response “At the time of writing, customers are advised at the point of sale that E-Scooters purchased from Harrods are not suitable for road use and text is added to their sales receipts to reflect this. Furthermore, we routinely recommend to customers that they purchase helmets for use with their E-Scooters. Helmets are available for sale in the Technology department and are displayed alongside the E-Scooters. We are also implementing age verification checks at the point of sale to ensure that E-Scooters are not sold to persons under the age of 18.” Source location Response from Harrods
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Display E-Scooter legal-use notices in-store and online, and direct in-store purchasers to read them before completing purchases.
Verbatim wording from the response “Further to the above, we are now taking steps to prepare notices to be displayed in the Technology department and on our online retail website, harrods.com. Such notices will make clear that it is illegal to use an E-Scooter on a public road and in spaces that are set aside for use by pedestrians, cyclists and horse-riders” Source location Response from Harrods
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Enforcement concerning privately owned e-scooters is assigned to the Metropolitan Police Service and City of London Police using their enforcement powers.
Verbatim wording from the response “TfL continues to work with the MPS, and City of London Police (‘CoLP’) to engage with users of privately-owned e-scooters and, where necessary, the MPS and CoLP will use their enforcement powers to help keep Londoners safe.” Source location Response from Transport for London
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Enforcement and seizure of privately owned e-scooters used illegally on public land is addressed by the Home Secretary.
Verbatim wording from the response “I am writing to address your concerns about the marketing practices of e-scooter retailers and riders of hired scooters not being required to wear helmets. My Rt Hon colleague, the Secretary of State for the Home Department will write to you with regards to your concerns about the enforcement and seizure of privately owned e-scooters being used illegally on public land.” Source location Response from Department for Transport
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The MPS does not accept a correlation between e-scooter enforcement levels and deaths, and says no supporting evidence was presented at the inquest.
Verbatim wording from the response “An inverse correlation exists between the rate of legal enforcement and the rate of deaths caused by e-scooters. The number of deaths in Q1 & 2 of 2022 is more than double that of Q1 & 2 of 2021.” Source location Response from Metropolitan Police
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation DfT and TfL made the policy decisions on licensed e-scooter trial parameters and head protection, so they are best placed to explain the rationale.
Verbatim wording from the response “Ms Abukar died due to traumatic head injuries. Riders of legally authorised scooters (those hired from licenced operators) are not required to wear head protection.” Source location Response from Metropolitan Police
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The incident was attributed to the user's underage, reckless and unprotected conduct, not to the scooter or its vehicle type.
Verbatim wording from the response “The user of the vehicle was underage, recklessly driving, on the wrong side of the road, without protection. The fact that she was using a scooter is completely irrelevant, she could have been using a bicycle as well, or just running on her own legs.
We would advise that the government takes the important decision of legalising the scooters, to introduce proper laws and regulations.
Protective gear should be compulsory as well as third-party insurance.
The government has been delaying the legislation at the same time allowing rented scooters on the street. That causes a lot of confusion. The UK commuters have spoken and have expressed interest in a new, eco-friendly, personal transport being properly introduced and legalised in the country.
Sadly the incident is not at the fault of the vehicle but the user.” Source location Response from escooterclinic
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The government was identified as responsible for deciding whether to legalise scooters and introduce laws, regulations, compulsory protective gear and third-party insurance.
Verbatim wording from the response “The user of the vehicle was underage, recklessly driving, on the wrong side of the road, without protection. The fact that she was using a scooter is completely irrelevant, she could have been using a bicycle as well, or just running on her own legs.
We would advise that the government takes the important decision of legalising the scooters, to introduce proper laws and regulations.
Protective gear should be compulsory as well as third-party insurance.
The government has been delaying the legislation at the same time allowing rented scooters on the street. That causes a lot of confusion. The UK commuters have spoken and have expressed interest in a new, eco-friendly, personal transport being properly introduced and legalised in the country.
Sadly the incident is not at the fault of the vehicle but the user.” Source location Response from escooterclinic
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