PFD report

Ian Darwin · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 15 Aug 2023•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to complete serious incident investigations within required timescales
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable formal safety-incident management processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Contract an external professional incident-review provider.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 September 2023.
  2. Action

    Modify documentation, review report templates and use standard operating procedures to support efficient review workflows.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  3. Action

    Adopt daily patient-safety-huddle processes to identify the required type of incident review earlier.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Exact completion dates for some serious incident reports cannot be predicted because final reports may not be available for review on time.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete serious incident investigations within required timescales

Wider context from the report

“Tees Esk and Wear Valleys NHS Foundation Trust (“TEWV”) routinely fails, to employ, in a timely way, nationally recognised process and procedure designed to prevent avoidable death. In permitting delay of “serious incident” investigations, TEWV may: (i) permit lethal hazard to persist for longer than necessary; and (ii) compromise the quality of such investigations and hence their value in preventing avoidable deaths. The above-mentioned inquest has not been heard; there has been no finding that the present death was attributable to acts or omissions in care. Although arising in the present investigation, the matter of concern is general and has arisen in the context of other investigations. Despite past assurances that the material circumstances have been addressed, the facts of the present case demonstrate that they continue to exist. I am aware that on 19th July 2023, Assistant Coroner Janine Richards notified you of the same concern arising from matters revealed by another investigation. TEWV identified Ian Darwin’s death as a “serious incident” (“SI”) for the purposes of The Serious Incident Framework¹ (the Framework”). The SI investigation (“SI”) process-defined in the Framework- was the means employed by TEWV to investigate this SI. The Framework defines SIs as “events where the potential for learning is so great, or the consequences to patients… so significant that they warrant particular attention to ensure these incidents… are investigated thoroughly… and trigger actions that will prevent them from happening again”. SIs “include acts or omissions in care that result in… avoidable death…”. Further, the “occurrence of a serious incident demonstrates weaknesses in a system or process that need to be addressed to prevent future incidents leading to avoidable death or serious harm”. SI investigations are the means “to ensure that weaknesses in a system are identified, to understand what went wrong … and what can be done to prevent similar incidents happening again”. Discussing one of the seven key principles of the SI investigation- that they be Timely and Responsive- the Framework requires that SIs “must be reported without delay and no longer than 2 working days after the incident is identified”. One of “two key operational changes” introduced in the 2015 update was a single timeframe of 60 working days (from date of initial report) for completion of investigation reports. At an “early meeting” the investigator must “set out a realistic and achievable timescales and outcomes”. The present case: • Death occurred on 06.03.23; • I am informed that an investigator was initially appointed in around mid-June 2023; • By late June, TEWV were “unable to say” when the investigation would be complete; • The investigation is now expected to be complete in the week commencing 21.08.23 and its report to be finalised 18.09.23 The general situation: • TEWV SI death investigations, at all levels of seriousness, are routinely (if not invariably) significantly delayed and I understand there is no expectation of immediate, or any timetable for eventual rectification; • In some other cases delay is significantly longer than in the present; • Such delays affect cases of all levels of seriousness. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable formal safety-incident management processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contract an external professional incident-review provider.

Verbatim wording from the response

“11) We will continue to expand our range of subject matter expert categories to lead specific types of reviews and we are currently contracting with an external provider who are a professional incident review company. Again, this is an opportunity to avoid delays in the future.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modify documentation, review report templates and use standard operating procedures to support efficient review workflows.

Verbatim wording from the response

“9) We have modified our documentation, reviewed our report templates and are utilising standard operating procedures to support efficient working and flow.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt daily patient-safety-huddle processes to identify the required type of incident review earlier.

Verbatim wording from the response

“5) We have adopted processes to facilitate much earlier identification of the type of review required (concise or full) – this now takes place at the daily patient safety huddle, and we follow the national, soon to be PSIRF, guidance for this. It is anticipated that we will increase the number of concise reviews, where appropriate, in line with this national guidance.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain direct oversight of serious incident review performance and brief the Quality Assurance Committee and Board.

Verbatim wording from the response

“I am responding in the same format and with similar information to that in the response letter sent last month, I hope this consistency will be helpful in enabling you and your team to see the clear evidence of the progress we are making towards providing timely serious incident reviews. I have continued to have direct oversight of how we are performing as I am concerned that we improve our position as soon as possible. Our CEO and our Board share this concern and therefore I am keeping our Quality Assurance Committee and our Board fully briefed.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase internal capacity by engaging leaders to complete incident reviews and prevent further delays.

Verbatim wording from the response

“2) We have increased our internal capacity to review incidents by engaging our leaders in completing incident reviews in order that we can review incoming incidents and avoid further delays developing. We intend to continue to use some of this capacity and expertise in the future which is part of our plan to avoid delays in the future.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contract additional expert capacity to address delayed serious incident reviews.

Verbatim wording from the response

“1) We have contracted in additional expert capacity in incident reviews to actively address the reviews that are delayed, this is a group of incidents that happened before February 2023. Some of these reviews are now being concluded and are going through the internal quality assurance checks before we share them with the families, submit to the ICS and to your office. The attached document gives the detail of this.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate weekly review-progress meetings and monitor performance against the improvement trajectory.

Verbatim wording from the response

“7) We have in place weekly sitrep / report out meetings to ensure we are sighted on the progress of each review and can provide any additional support to reviewers that may be needed. We will be monitoring our performance against the trajectory we have developed, and this is being reported to executive directors on a weekly and monthly basis.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand subject-matter-expert categories to lead specific review types.

Verbatim wording from the response

“11) We will continue to expand our range of subject matter expert categories to lead specific types of reviews and we are currently contracting with an external provider who are a professional incident review company. Again, this is an opportunity to avoid delays in the future.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Exact completion dates for some serious incident reports cannot be predicted because final reports may not be available for review on time.

Verbatim wording from the response

“I have taken the opportunity to share a list of the serious incident reviews that we believe will be required by you and I have indicated the dates that we expect the internal quality assurance process to be taking place. You can reasonably expect to receive most finalised serious incident reports within 2 weeks of the internal review however some will take longer than two weeks depending on, and this is difficult to predict, when the final report is available for review.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review incidents for Duty of Candour compliance, family notification, named contacts and clear terms of reference.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  2. 2

    Introduce greater flexibility in Serious Incident Review Panels and plan quality-assurance capacity to avoid release delays.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 September 2023.
  3. 3

    Commission an external specialist review of incident data categorisation and response.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  4. 4

    Identify immediate learning from incidents, take improvement action where appropriate and develop Trust-wide patient-safety briefings.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  5. 5

    Report serious incident review progress to regulators and regional leaders through the mandated Quality Board.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 September 2023.
  6. 6

    Improve information for families about serious incident reviews and how they can participate.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 September 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review incidents for Duty of Candour compliance, family notification, named contacts and clear terms of reference.

Verbatim wording from the response

“3) We have reviewed all incidents to ensure we have met Duty of Candour, that families have received notification of a review and have a named contact person and that we have a clear term of reference for each review.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce greater flexibility in Serious Incident Review Panels and plan quality-assurance capacity to avoid release delays.

Verbatim wording from the response

“10) To ensure timely presentation and review of reports we are introducing more flexibility to our Serious Incident Review Panels and as we have allocated a lot of reviews over a short period we are planning ahead the capacity to ensure we can be efficient in our internal quality assurance in order that this does not delay the release of reviews to families once completed.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an external specialist review of incident data categorisation and response.

Verbatim wording from the response

“4) We commissioned an external company who specialise in incident management to review our incident data and establish if incidents are being properly categorised and therefore responded to. We recognised that with a delay there was a risk we were missing issues and we wanted to be proactive.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify immediate learning from incidents, take improvement action where appropriate and develop Trust-wide patient-safety briefings.

Verbatim wording from the response

“6) We have also adapted our processes to ensure they identify immediate / early learning for each incident and that we take immediate improvement action where appropriate. We have examples of Trust wide patient safety briefings we have developed following immediate learning.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report serious incident review progress to regulators and regional leaders through the mandated Quality Board.

Verbatim wording from the response

“8) We are reporting to our regulators and regional leaders via the mandated Quality Board our progress.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 6 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve information for families about serious incident reviews and how they can participate.

Verbatim wording from the response

“Whilst we are continuing to improve, we are paying particular attention to ensuring that families have good information to help them understand what a serious incident review is and how they can be involved.”

Source location

Response from Tees,Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 6 September 2023

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026