PFD report

Luke Christie AYRES · Prevention of Future Deaths report

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Issued 15 Apr 2016•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to provide an escort for paramedics from reception to the Ward
    Part of recurring concern: Failure to provide timely direction and escort for arriving paramedics
  2. Failure to provide the Ambulance Service with accurate current patient-status information
    Part of recurring concern: Unreliable provision of safety-critical patient information to paramedics
  3. Failure of ward staff to call 999 directly
    Part of recurring concern: Failure to ensure care staff can initiate appropriate emergency callsPart of recurring concern: Failure to initiate 999 calls promptly when life is at riskPart of recurring concern: Unsafe emergency call handling
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Extend ward medical-emergency simulations to test ambulance-call connection and availability of patient information and observations.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2016.
  2. Action

    Amend the local protocol to nominate and identify a staff member to receive arriving paramedics.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2016.
  3. Action

    Replace Reaside Clinic’s telephony system with the Trust’s standard system.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2016.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an escort for paramedics from reception to the Ward

Wider context from the report

“2. The evidence was that when the Paramedics arrived in reception no-one was present to escort them to the Ward and only once they had arrived did a member of staff go to meet them. This is a source of obvious and dangerous delay. ”

Is this part of a recurring concern?

Yes — Failure to provide timely direction and escort for arriving paramedics.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide the Ambulance Service with accurate current patient-status information

Wider context from the report

“1. The 999 call to the ambulance service made by Raeside reception after the issuing of a 2222 medical emergency call was cut off when they attempted to transfer the Ambulance Service to Ward Severn. The ambulance Service therefore had to get the number from the operator and called back a minute later. When they were put through to the Ward the person they were speaking with was not at Luke’s side and did not know his current status because she was in an office some distance away from him and the staff with him. There is no evidence that this actually had an impact on Luke’s death but there are risks for the future arising from the fact that: a) the Ward staff do not call 999 themselves necessitating a delay and a risk of the call being cut off when the call is transferred to the Ward; and b) the person providing information to the Ambulance Service may not know the patient’s current status and could therefore give incorrect information. ”

Is this part of a recurring concern?

Yes — Unreliable provision of safety-critical patient information to paramedics.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ward staff to call 999 directly

Wider context from the report

“1. The 999 call to the ambulance service made by Raeside reception after the issuing of a 2222 medical emergency call was cut off when they attempted to transfer the Ambulance Service to Ward Severn. The ambulance Service therefore had to get the number from the operator and called back a minute later. When they were put through to the Ward the person they were speaking with was not at Luke’s side and did not know his current status because she was in an office some distance away from him and the staff with him. There is no evidence that this actually had an impact on Luke’s death but there are risks for the future arising from the fact that: a) the Ward staff do not call 999 themselves necessitating a delay and a risk of the call being cut off when the call is transferred to the Ward; and b) the person providing information to the Ambulance Service may not know the patient’s current status and could therefore give incorrect information. ”

Is this part of a recurring concern?

Yes — Failure to ensure care staff can initiate appropriate emergency calls; Failure to initiate 999 calls promptly when life is at risk; Unsafe emergency call handling.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend ward medical-emergency simulations to test ambulance-call connection and availability of patient information and observations.

Verbatim wording from the response

“We have therefore decided to extend the simulation of medical emergencies on our wards at Reaside to include the connection of the call to the ambulance service and to also ensure that the individual nominated to make the call has all of the relevant medical information and observations of the patient to hand. We currently deliver quarterly medical emergency simulation exercises at Reaside Clinic (the most recent being just 2 weeks ago) and will explore the possibility of increasing the frequency.”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 2 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the local protocol to nominate and identify a staff member to receive arriving paramedics.

Verbatim wording from the response

“On the matter of receiving the Paramedics at the Clinic, we have amended our local protocol to ensure that the nurse in charge nominates an individual to await arrival of the Paramedics. This individual will also wear a high visibility vest so that they are immediately identifiable upon arrival of the paramedic team. We believe that the improvements identified above will enhance our current arrangements for medical emergencies at Reaside Clinic and would like to thank you once again for bringing these matters to our attention.”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 2 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace Reaside Clinic’s telephony system with the Trust’s standard system.

Verbatim wording from the response

“During the inquest, evidence gave rise to concern about the procedures associated with the handling of medical emergency calls at Reaside Clinic, together with a lack of assurance that Paramedics would always be greeted in reception by a member of ward staff who could immediately escort them to the scene of the incident.”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 2 · response
Published 15 April 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Implement a single anti-barricade system on Severn Ward.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2016.
  2. 2

    Approve amendments to the observation policy and associated training requirements.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2016.
  3. 3

    Complete installation of the Kingsway single anti-barricade system across Reaside Clinic.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2016.
  4. 4

    Replace 70 observation panels at Reaside Clinic.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2016.
  5. 5

    Pilot the WHAT clinical handover tool on Severn Ward.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2016.
  6. 6

    Implement robust environmental and ligature risk assessments with specialist input.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2016.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    A cordless emergency telephone is not being introduced because unreliable building-wide Wi-Fi could increase delays in obtaining medical emergency responses.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a single anti-barricade system on Severn Ward.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Approve amendments to the observation policy and associated training requirements.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete installation of the Kingsway single anti-barricade system across Reaside Clinic.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace 70 observation panels at Reaside Clinic.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot the WHAT clinical handover tool on Severn Ward.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement robust environmental and ligature risk assessments with specialist input.

Verbatim wording from the response

“There are a range of improvement measures that we have put in place as a result of the death of Luke as part of our serious incident investigation. These include:”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 1 · response
Published 15 April 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A cordless emergency telephone is not being introduced because unreliable building-wide Wi-Fi could increase delays in obtaining medical emergency responses.

Verbatim wording from the response

“During the inquest you raised concern that the individual handling the medical emergency call was not at the side of the patient and questioned whether it would be appropriate to therefore have a cordless telephone on the ward for use in medical emergency situations. We have explored this matter with our information technology colleagues. Sadly due to the age and construct of the building at Reaside Clinic, there are a range of points where wi-fi connection cannot be assured. We therefore believe that a cordless telephone may result in greater risk of delay in gaining medical emergency response.”

Source location

2016-0148-Response-by-Birmingham-and-Solihull-NHS-Trust
Page 2 · response
Published 15 April 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026