PFD report

JO ANNE CAROL NOBBS · Prevention of Future Deaths report

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Issued 4 Dec 2014•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to investigate and act on correlations between deteriorating physical and mental health
    Part of recurring concern: Failure to recognise and respond to deteriorating mental health in service users
  2. Failure to document and revise continuing care plans when engagement assumptions change
    Part of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

No linked response statements

No respondent-stated action or position is clearly linked to these concerns.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate and act on correlations between deteriorating physical and mental health

Wider context from the report

“(1) A correlation between Miss Nobbs’ deteriorating physical health and her deteriorating mental health was noted by some mental health professionals and documented in her mental health records but this was not investigated or acted upon by other mental health professionals, despite Miss Nobbs attending at A & E Department, Norfolk & Norwich University Hospital on at least 10 occasions between January and March 2014 presenting with a variety of symptoms and at varying times of day and night ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to deteriorating mental health in service users.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document and revise continuing care plans when engagement assumptions change

Wider context from the report

“(2) A Care Plan was put in place in January 2014 of steps to be taken on the basis that Miss Nobbs was going to engage with mental health services. The evidence is that this plan was kept under review and was a “continuing” plan. There is no documentation supporting such a continuing plan, particularly when Miss Nobbs was no longer engaging with mental health services. She had not been seen on a 1:1 basis before 26th February 2014 by any of the Community Mental Health Team, save in respect of a believed sighting in the street. There is no evidence of a revised Care Plan being put in place, save in respect of continuing to try to make contact with Miss Nobbs. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Share learning about missed-appointment practice across the Trust through the Patient Safety Newsletter and internal forums.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 December 2014.
  2. 2

    Refresh the clinical team on missed-appointment policy and discuss missed appointments in weekly meetings.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 December 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning about missed-appointment practice across the Trust through the Patient Safety Newsletter and internal forums.

Verbatim wording from the response

“The Trust’s internal investigation identified this was a matter of concern observing the clinical team did not follow Trust policy. This policy provides guidance for staff in the event of missed or cancelled appointments. The report made recommendation that work was undertaken with the team to improve this area of practice. I confirm the team have completed the recommendation. They have been refreshed on the Policy and provided evidence they are discussing missed appointments in their weekly clinical team meetings. We will be sharing this learning more widely within the Trust, via our Patient Safety Newsletter and internal forums.”

Source location

2014-0560-Response-by-Norfolk-and-suffolk-NHS-Trust
Page 2 · response
Published 4 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh the clinical team on missed-appointment policy and discuss missed appointments in weekly meetings.

Verbatim wording from the response

“The Trust’s internal investigation identified this was a matter of concern observing the clinical team did not follow Trust policy. This policy provides guidance for staff in the event of missed or cancelled appointments. The report made recommendation that work was undertaken with the team to improve this area of practice. I confirm the team have completed the recommendation. They have been refreshed on the Policy and provided evidence they are discussing missed appointments in their weekly clinical team meetings. We will be sharing this learning more widely within the Trust, via our Patient Safety Newsletter and internal forums.”

Source location

2014-0560-Response-by-Norfolk-and-suffolk-NHS-Trust
Page 2 · response
Published 4 December 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026