PFD report

Stephen William Cassidy · Prevention of Future Deaths report

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Issued 19 Sep 2023•Avon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to integrate the Summary Care Record with SMH and primary care electronic patient records for automatic transfer of clinical information
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionable
  2. Lack of routine and easy access to patients’ Summary Care Records for SMH clinical staff
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Work with North Bristol Trust to identify suitable alternatives to smartcard authentication.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2023.
  2. Action

    Implement the National Care Records Service to provide integration with local clinical systems and alternative authentication methods.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 22 September 2023.
  3. Action

    Deliver programmes such as GP Connect and MIG that convey allergy information end to end in machine-processable form.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Current SCR viewing requirements prevent clinical systems from machine-processing allergy information for automatic insertion into local patient records.

    Stated by NHS EnglandUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to integrate the Summary Care Record with SMH and primary care electronic patient records for automatic transfer of clinical information

Wider context from the report

“a) There is no provision for clinical staff at SMH to access patients’ Summary Care Record routinely or easily; b) This is despite provision existing for SWAS clinical staff to do so before a patient arrives at hospital; c) There is no provision for the Summary Care Record to be integrated with SMH’s hospital electronic patient record (known as Careflow/Connect) or the primary care electronic patient record (known as EMIS – Egton Medical Information System) – such that the Ceftriaxone allergy automatically appears in SMH’s electronic patient record; d) As a result hospital doctors are ignorant of important clinical information on the patients they are treating; e) This can lead to avoidable patient harm including death. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of routine and easy access to patients’ Summary Care Records for SMH clinical staff

Wider context from the report

“a) There is no provision for clinical staff at SMH to access patients’ Summary Care Record routinely or easily; b) This is despite provision existing for SWAS clinical staff to do so before a patient arrives at hospital; c) There is no provision for the Summary Care Record to be integrated with SMH’s hospital electronic patient record (known as Careflow/Connect) or the primary care electronic patient record (known as EMIS – Egton Medical Information System) – such that the Ceftriaxone allergy automatically appears in SMH’s electronic patient record; d) As a result hospital doctors are ignorant of important clinical information on the patients they are treating; e) This can lead to avoidable patient harm including death. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with North Bristol Trust to identify suitable alternatives to smartcard authentication.

Verbatim wording from the response

“Staff require a smartcard to authenticate to Spine services, it is however acknowledged that only a limited number of staff at NBT have and carry a smartcard. NHS England are working with NBT to identify suitable alternative solutions to the use of Smartcards.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the National Care Records Service to provide integration with local clinical systems and alternative authentication methods.

Verbatim wording from the response

“The implementation of National Care Records Service (NCRS) will address two of these points:”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver programmes such as GP Connect and MIG that convey allergy information end to end in machine-processable form.

Verbatim wording from the response

“NHS England is committed to other programs of work (e.g., GP Connect / MIG) which are currently delivering solutions that convey allergy information end to end in a machine processable way.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with North Bristol Trust to identify suitable options for accessing Summary Care Records.

Verbatim wording from the response

“NHS England Summary Care Records team and digital safety experts within the National Patient Safety Team have worked collaboratively with North Bristol Trust to discuss and identify suitable options to access SCR.”

Source location

Response from NHS England
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop in-context NCRS integration with Careflow through coordinated NHSE, NBT and System C work.

Verbatim wording from the response

“2. One-click/in-context access to NCRS: The ability to access the SCR (and its follower NCRS) in context unfortunately could not be deployed in 2022 at the time of the move to Careflow owing to technical incompatibilities. Following discussions, the IT teams of NHSE, NBT, and System C (producers of Careflow) have had a meeting on the 6th of November to agree a way forward on integration, and the Director of IT at NBT has communicated the requirement to System C so”

Source location

Response from NHS North Bristol NHS Trust
Page 1 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the ICB and Connecting Care team to provide clearer guidance when Connecting Care cannot display patient information.

Verbatim wording from the response

“4. We have worked closely with the ICB and the Connecting Care team, they have updated their system to provide clearer advice if Connecting Care is unable to reflect the information contained in the NCRS/SCR/EMIS to "Connecting Care cannot display information on this patient at this time. PLEASE access this information from the National Summary Care Record (NCRS) by accessing the NHS Spine Portal".”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy non-smartcard NCRS access to all Trust staff after limited clinical deployment.

Verbatim wording from the response

“1. Non-smartcard-based access to NCRS (National Care Record Service): Following discussions with NHSE, NBT IT team have explored access to the new NCRS with existing authentication protocols without having to use Smartcards. This has already been trialled successfully for a pilot cohort, and after a planned limited clinical deployment we would be in a position to make access available to all Trust staff in the first quarter of 2024. This would allow staff to access the NCRS from any browser by using the Microsoft authenticator app and without having to use a Smartcard.”

Source location

Response from NHS North Bristol NHS Trust
Page 1 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trial non-smartcard NCRS access with a pilot cohort.

Verbatim wording from the response

“1. Non-smartcard-based access to NCRS (National Care Record Service): Following discussions with NHSE, NBT IT team have explored access to the new NCRS with existing authentication protocols without having to use Smartcards. This has already been trialled successfully for a pilot cohort, and after a planned limited clinical deployment we would be in a position to make access available to all Trust staff in the first quarter of 2024. This would allow staff to access the NCRS from any browser by using the Microsoft authenticator app and without having to use a Smartcard.”

Source location

Response from NHS North Bristol NHS Trust
Page 1 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Current SCR viewing requirements prevent clinical systems from machine-processing allergy information for automatic insertion into local patient records.

Verbatim wording from the response

“The SCR viewing requirements require clinical systems and organisations that consume the SCR to only present the information as human readable and not machine processed i.e., a human must read the information, assimilate this, and transcribe relevant content in the correct way, into their local patient record.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHSE is best placed to address seamless integration of electronic patient record systems across England.

Verbatim wording from the response

“We have addressed the progress towards integration of SCR/NCRS in-context in a) 2. The ability to populate alerts across systems was discussed in meetings with NHSE in October, however these poses significant logistical challenges in definition of data points and creation a ‘single source of truth’ across systems. NHSE are aware of the challenges faced and will be best placed to address the specific question of ‘seamless integration’ of EPR systems across England spanning primary and secondary care.”

Source location

Response from NHS North Bristol NHS Trust
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Smartcard use remains frequent, making Summary Care Record information visible to clinicians upon request.

Verbatim wording from the response

“3. Smartcard use in NBT: The majority of NBT staff have active Smartcards even though they are not required for access to Careflow EPR. Following the issue of the Trust safety alert in April 2023 which encouraged staff to access the NCRS/SCR we requested NHSE to investigate access requests and they could confirm that the NCRS was accessed 3,810 times and SCR 2,787 times from NBT since 17th April 2023, with 473 access events for NCRS in the week of 23 October 2023. In the same week the SCR (which can only be accessed with a Smartcard) was accessed 356 times. NHSE were further able to confirm that in the 12 months leading up to October 2023 SCR was accessed from NBT using Smartcards on 30,247 occasions.”

Source location

Response from NHS North Bristol NHS Trust
Page 2 · response
Published 22 September 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Work with provider organisations to improve access to available critical patient information sources.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2023.
  2. 2

    Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  3. 3

    Clarify the requirement to ascertain allergy information from at least two sources and update Trust guidelines.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  4. 4

    Communicate and reinforce Careflow allergy-alert recording procedures through email, face-to-face communication and safety bulletins.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  5. 5

    Provide face-to-face allergy-information teaching to junior doctors through Pharmacy teaching sessions.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  6. 6

    Implement ambulance handover scanning into EDMS and publish the process in Trust policies.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  7. 7

    Complete scoping for deploying red wristbands for patients with allergy alerts.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  8. 8

    Commission implementation of an EPMA system to provide prescribing safeguards and an allergy-information repository.

    Stated by Bristol NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2023.
  9. 9

    Audit Careflow recording of allergy alerts.

    Stated by Bristol NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2023.
  10. 10

    Deploy the commissioned EPMA system across the Trust.

    Stated by Bristol NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 September 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with provider organisations to improve access to available critical patient information sources.

Verbatim wording from the response

“NHS England is fully committed to working with provider organisations to improve access to all available sources of critical patient information.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify the requirement to ascertain allergy information from at least two sources and update Trust guidelines.

Verbatim wording from the response

“Until we achieve seamless access to the NCRS, we have taken the following actions:”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate and reinforce Careflow allergy-alert recording procedures through email, face-to-face communication and safety bulletins.

Verbatim wording from the response

“2. Actions to be taken to record and communicate allergy alerts in Careflow along with simple guidelines on how to do this have been communicated and reinforced with reminders by email, face to face, and in safety bulletins.”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide face-to-face allergy-information teaching to junior doctors through Pharmacy teaching sessions.

Verbatim wording from the response

“3. Face to face teaching on this topic has been provided to junior doctors in their teaching sessions by Pharmacy team.”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement ambulance handover scanning into EDMS and publish the process in Trust policies.

Verbatim wording from the response

“SWASFT access the SCR on a regular basis and populate this information in their documentation. NBT have implemented a process by means of which the ambulance handover letter is printed and scanned into the Electronic Database Management System (EDMS) upon arrival of the patient. All information from the ambulance handover is therefore available to clinicians within minutes after arrival of the patient by ambulance. Safety alerts encourage clinical staff to access the information from EDMS and from Connecting Care, in addition to seeking it from the patient or their relatives, and if an allergy is identified they are expected to add it as an alert to Careflow which then remains visible to clinical staff. This process is now reflected in policies published on the NBT Intranet.”

Source location

Response from NHS North Bristol NHS Trust
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete scoping for deploying red wristbands for patients with allergy alerts.

Verbatim wording from the response

“2. Red Wrist Bands – We have completed a scoping exercise for deployment of ‘Red Wrist Bands’ for patients with allergy alerts. This is designed to be a ‘human factor’ intervention to bring forth an appreciation for recognition of allergy or similar alerts. This is in business planning stage, and we hope to implement this by the third quarter of 2024.”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission implementation of an EPMA system to provide prescribing safeguards and an allergy-information repository.

Verbatim wording from the response

“1. Electronic Prescribing and Medicines Administration (EPMA) – EPMA systems have been demonstrated to reduce medication error across healthcare. NBT have commissioned the implementation of this system, with plans for this to be deployed in the third quarter of 2024. In addition to providing safeguards to medical prescribing, this will also serve as a repository for allergy information across the trust.”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Careflow recording of allergy alerts.

Verbatim wording from the response

“Since April 2023, the recording of allergy related alerts in Careflow is audited and has seen a 500% increase in recording of such alerts compared to the preceding period prior to the alert and change in process.”

Source location

Response from NHS North Bristol NHS Trust
Page 2 · response
Published 22 September 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy the commissioned EPMA system across the Trust.

Verbatim wording from the response

“1. Electronic Prescribing and Medicines Administration (EPMA) – EPMA systems have been demonstrated to reduce medication error across healthcare. NBT have commissioned the implementation of this system, with plans for this to be deployed in the third quarter of 2024. In addition to providing safeguards to medical prescribing, this will also serve as a repository for allergy information across the trust.”

Source location

Response from NHS North Bristol NHS Trust
Page 3 · response
Published 22 September 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026