PFD report

Roger Clive DUGGAN · Prevention of Future Deaths report

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Issued 7 Apr 2014•Exeter & Greater Devon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to respond sufficiently seriously and promptly to mental health crisis calls
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Failure to recognise and respond to deteriorating mental health in service usersPart of recurring concern: Unreliable coordination of mental health crisis responses
  2. Failure to ensure staff responsibility for observing an agitated patient in the emergency department
    Part of recurring concern: Failure to maintain required continuous patient observation
  3. Lack of staff training to deal with mental health crisis
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Disseminate information on the correct process for arranging ambulance transport.

    Stated by SWASFTStated completedThe respondent said that this action was complete when they made their response on 7 April 2014.
  2. Action

    Upgrade the NHS Pathways system to version 6.5.1 with a dedicated Mental Health Pathway.

    Stated by SWASFTStated completedThe respondent said that this action was complete when they made their response on 7 April 2014.
  3. Action

    Train Clinical Hub staff, including new starters, to use the Mental Health Pathway through NHS Pathways training and scenarios.

    Stated by SWASFTStated completedThe respondent said that this action was complete when they made their response on 7 April 2014.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to respond sufficiently seriously and promptly to mental health crisis calls

Wider context from the report

“(1) Whilst it was apparent in evidence that matters had reached fever pitch at Mr Duggan’s home, The Lindhay, The Old Farmhouse, Bramford Speke, on the evening of the 10th February 2013 as he reached a severe anxiety state. The family were firmly of the view the initial calls to Ambulance Control were not treated sufficiently seriously (despite the family being advised to do so by the Crisis Team). An ambulance visit only materialized after a further call to the Crisis Team and the latter’s instruction to Ambulance Control to attend. It appears that staff lacked the necessary training to deal with Mental Health Crisis. After subsequent arrival at the Royal Devon and Exeter Hospital (Wonford), Accident and Emergency Department, later that night 10th February 2013 Mr Duggan absconded only to be found deceased in the River Exe at 14.30 hours 12th February 2013. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Failure to recognise and respond to deteriorating mental health in service users; Unreliable coordination of mental health crisis responses.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure staff responsibility for observing an agitated patient in the emergency department

Wider context from the report

“(2) Mr Duggan was brought to the Emergency Department of the Royal Devon & Exeter Hospital (Wonford) late on the evening of the 10th February 2013 in a state of heightened anxiety and agitation. Night Senior Nurse Mental Health Practitioner, ████████ was called to assess. I received Evidence that ████████ left the Deceased in cubicle 8 in Minors area (which was supervised) asking the staff nurse to sit with Mr Duggan while he spoke with the family. He was told that they would keep an eye on Mr Duggan. No one saw Mr Duggan leave the cubicle until the CCTV picked up his exit from the unit at 00.47 hours on 11th February 2013. It appears from Evidence that neither the Senior Nurse Mental Health Practitioner not night staff on the unit took responsibility for watching Mr Duggan. Mr Duggan was found Deceased in the River Exe at 14.30 hours 12th February 2013. ”

Is this part of a recurring concern?

Yes — Failure to maintain required continuous patient observation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff training to deal with mental health crisis

Wider context from the report

“(1) Whilst it was apparent in evidence that matters had reached fever pitch at Mr Duggan’s home, The Lindhay, The Old Farmhouse, Bramford Speke, on the evening of the 10th February 2013 as he reached a severe anxiety state. The family were firmly of the view the initial calls to Ambulance Control were not treated sufficiently seriously (despite the family being advised to do so by the Crisis Team). An ambulance visit only materialized after a further call to the Crisis Team and the latter’s instruction to Ambulance Control to attend. It appears that staff lacked the necessary training to deal with Mental Health Crisis. After subsequent arrival at the Royal Devon and Exeter Hospital (Wonford), Accident and Emergency Department, later that night 10th February 2013 Mr Duggan absconded only to be found deceased in the River Exe at 14.30 hours 12th February 2013. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate information on the correct process for arranging ambulance transport.

Verbatim wording from the response

“The investigation concluded that there appeared to be a misunderstanding by the Crisis team on the correct procedure for requesting ambulance transport for patients who required assessment or have a pre-arranged admission which subsequently led to communication difficulties. Following the meeting chaired by NEW Devon CCG, information was disseminated regarding the correct process for arranging transport and would have resulted in an appropriate ambulance response.”

Source location

2014-0157-Response-by-South-Western-Ambulance-Service
Page 2 · response
Published 7 April 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upgrade the NHS Pathways system to version 6.5.1 with a dedicated Mental Health Pathway.

Verbatim wording from the response

“Following this incident, in July 2013, the Trust upgraded its version of ‘NHS Pathways’ to version 6.5.1 which included a dedicated Mental Health Pathway. This was developed in consultation with specialist Mental Health Teams and allows for patients with mental health symptoms to be dealt with more efficiently with the outcome of the triage (the disposition) being more appropriate. Prior to the implementation of version 6.5.1 all existing Clinical Hub staff were trained in the use of the Mental Health Pathway, this training is also provided for all new Clinical Hub staff as part of their ‘NHS Pathways’ training and includes scenarios.”

Source location

2014-0157-Response-by-South-Western-Ambulance-Service
Page 2 · response
Published 7 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Clinical Hub staff, including new starters, to use the Mental Health Pathway through NHS Pathways training and scenarios.

Verbatim wording from the response

“Following this incident, in July 2013, the Trust upgraded its version of ‘NHS Pathways’ to version 6.5.1 which included a dedicated Mental Health Pathway. This was developed in consultation with specialist Mental Health Teams and allows for patients with mental health symptoms to be dealt with more efficiently with the outcome of the triage (the disposition) being more appropriate. Prior to the implementation of version 6.5.1 all existing Clinical Hub staff were trained in the use of the Mental Health Pathway, this training is also provided for all new Clinical Hub staff as part of their ‘NHS Pathways’ training and includes scenarios.”

Source location

2014-0157-Response-by-South-Western-Ambulance-Service
Page 2 · response
Published 7 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate the ambulance response to the relevant calls and complete the investigation report.

Verbatim wording from the response

“Following notification of the incident by Northern, Eastern and Western (NEW) Devon Clinical Commissioning Group (CCG) the Trust conducted an investigation into the ambulance response to ████████ calls. This investigation was completed in May 2013 and forwarded to NEW Devon CCG for inclusion within the Serious Incident investigation which they led on. A meeting chaired by NEW Devon CCG, and attended by all agencies involved, subsequently took place to discuss the findings of the investigation and develop an action plan. A copy of the investigation report is appended to this letter, unfortunately this Trust was not aware that the inquest into Mr Duggan’s death was taking”

Source location

2014-0157-Response-by-South-Western-Ambulance-Service
Page 1 · response
Published 7 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Mental Health Group to monitor responses to mental health concerns and develop policies, procedures and guidelines.

Verbatim wording from the response

“In order to monitor the Trust’s response to patients with Mental Health concerns and develop robust policies, procedures and guidelines to improve the quality of care provided, a Mental Health Group has recently been established. This Group is chaired by a Trust Clinical Development Manager and is attended by managers from key areas of the Trust,”

Source location

2014-0157-Response-by-South-Western-Ambulance-Service
Page 2 · response
Published 7 April 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026