PFD report

Keith Ineson · Prevention of Future Deaths report

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Issued 27 May 2025•Blackpool and the Fylde

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to conduct an appropriate post-fall injury assessment
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable post-fall assessment and clinical response
  2. Failure to record all post-fall observation scores
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable post-fall assessment and clinical responsePart of recurring concern: Unreliable recording of required observations in care and custody
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Deliver moving-and-handling refresher training covering post-fall procedures and techniques to mitigate falls.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  2. Action

    Deliver targeted training and supervision on post-fall documentation, escalation, observation recording and lessons learned from the incident.

    Stated by Barchester Healthcare LimitedStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  3. Action

    Continue EnabLE drop-in support, documentation audits and remote monitoring for adherence and learning needs.

    Stated by Barchester Healthcare LimitedStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct an appropriate post-fall injury assessment

Wider context from the report

“Following the fall on 26 April 2024, I found that the senior carer who checked Mr Ineson for signs of injury had conducted an inappropriate assessment. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable post-fall assessment and clinical response.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record all post-fall observation scores

Wider context from the report

“It was noted in the evidence, that the observation scores taken for Mr Ineson following his fall had not all been recorded in Mr Ineson’s care notes. This left a gap in the evidence as to reviewing the need for escalation to medical services after the fall. I received from witnesses who gave evidence before me, helpful assistance concerning several issues about learning and changes that had been made following Mr Ineson’s death. I could not identify changes to the record keeping system though, and as such found that the issue around the absence of recording observation scores following a fall gave rise to a risk of further death. This was because the record keeping was inaccurate, contained gaps in the information, and engaged my duty under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable post-fall assessment and clinical response; Unreliable recording of required observations in care and custody.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver moving-and-handling refresher training covering post-fall procedures and techniques to mitigate falls.

Verbatim wording from the response

“In addition, the members of staff involved in the incident attended a Moving & Handling refresher training day with an Operational Trainer on 3rd June 2024. The moving and”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver targeted training and supervision on post-fall documentation, escalation, observation recording and lessons learned from the incident.

Verbatim wording from the response

“Following the Inquest, Barchester revisited the issue of recording of all resident interactions and observations to ensure this is undertaken clearly, consistently and contemporaneously. We acknowledge that there was a need to improve the accuracy and regularity of record keeping. We have taken appropriate action in relation to training and technology to ensure that all interactions with patients are recorded.”

Source location

Response from Barchester Healthcare Ltd
Page 2 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue EnabLE drop-in support, documentation audits and remote monitoring for adherence and learning needs.

Verbatim wording from the response

“As part of the continuing programme of learning the region’s EnabLE champion who supports the home with EnabLE will continue with the provision of drop-in sessions, documentation audit and will continue to monitor remotely for any trends in learning needed around the digital system to ensure adherence to the actions triggered in the new system.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the EnabLE digital care-planning system for scheduled post-fall observations, alerts and point-of-care recording.

Verbatim wording from the response

“The Learned Coroner will recall that in addition to the actions undertaken which were set out in the action plan submitted prior to the inquest, ████████, the Registered Manager of Glenroyd Care Home explained that Barchester has implemented a new digital care planning system called EnabLE which provides Barchester healthcare services with the ability to set up planned post fall interaction scheduled observations that can be recorded at the point of care to ensure accuracy and eliminate the risk of absent recordings. The system is relatively new, and we have completed some additional training with staff and themed supervisions, to ensure they know how to add to the scheduled observations. We are auditing the use of the systems – see below.”

Source location

Response from Barchester Healthcare Ltd
Page 3 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete NEWS2, RESTORE and sepsis training and themed supervision for recognising deteriorating residents.

Verbatim wording from the response

“Our new digital system limits any opportunities missing entries in relation to observations. Our observations are recorded on the digital system in a NEWS2 (National Early Warning Score) observation record, rather than manually written. The training for this has been completed in the home, and we also have oversight by the regional Clinical Development Nurse who supports all her homes monthly and looks at the system to make sure everything is recorded as it should be.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide documentation prompt sheets to support completion of post-fall records.

Verbatim wording from the response

“In addition to the training programme and support staff are provided with an added prompt sheet to support them in the completion of documentation. This is part of a “belt and braces” approach to training.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the falls policy with clinical staff and reinforce procedures for responding and escalating after falls.

Verbatim wording from the response

“Further, lessons learned as stated above, include correct moving & handling techniques. The falls policy has been reviewed by all clinical staff to ensure that everyone is aware of the policy and procedure following a fall (supported by the NEWS2 and RESTORE training above) therefore any need for escalation to medical services following a patient’s fall will be abundantly clear. The prompt sheets and guides created give an oversight of completion and can be checked by management, thereby mitigating the risk of the recording of inaccurate and irregular observations.”

Source location

Response from Barchester Healthcare Ltd
Page 5 · response
Published 29 May 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete induction, including NEWS2 training, for three new bank nurses.

Verbatim wording from the response

“The training statistics for the home are 100% for NEWS2 in the home which ensures the accuracy, frequency and consistency of recording observations. Every Nurse, Senior carer and Care Practitioner has completed NEWS2 training, and three new bank nurses are in the process of completing their induction of which NEWS2 is part of the process. All NEWS2 training is completed on induction into the home, we have checked the recorded dates of NEWS2 training, and the dates have been recorded in the Learning Management system.”

Source location

Response from Barchester Healthcare Ltd
Page 4 · response
Published 29 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026