PFD report

Kalma RAM-HENMAN · Prevention of Future Deaths report

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Issued 23 Oct 2018•Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure to obtain an ordered CT scan
    Part of recurring concern: Failure to provide timely access to clinically indicated CT scanningPart of recurring concern: Unreliable timeliness of radiology imaging and reporting
  2. Failure to review clinical notes during ward transfer and overnight review
    Part of recurring concern: Failure to review relevant clinical records before care decisions
  3. Failure to provide clinical review and monitoring after ward transfer
    Part of recurring concern: Failure to provide timely medical review of admitted patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Add a drug-chart front-page prompt reminding staff to prescribe infusions in the normal section.

    Stated by University Hospitals Sussex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 February 2019.
  2. Action

    Implement an Electronic Prescribing System to prevent recurrence of fluid and potassium administration problems.

    Stated by University Hospitals Sussex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 February 2019.
  3. Action

    Implement separate Acute Medicine Consultant cover for telephone calls while another consultant sees requested patients.

    Stated by University Hospitals Sussex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 February 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain an ordered CT scan

Wider context from the report

“(4) On the morning of the 7th at around 10.30 am. the attending Doctor wanted Mrs RAM-HENMAN to be given Cyclazine, intravenous fluids and for her to have a CT scan. None of this was achieved before her death two hours later. She should have at least received the intravenous fluids and the Cyclazine. Again it seems that at this stage there was a failure to realise that she had not been given the Potassium she had been written up for in A&E. ”

Is this part of a recurring concern?

Yes — Failure to provide timely access to clinically indicated CT scanning; Unreliable timeliness of radiology imaging and reporting.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review clinical notes during ward transfer and overnight review

Wider context from the report

“(3) Opportunities to realise that sodium and fluids had not been administered were missed overnight when Mrs RAM-HENMAN was transferred from A&E to Bristol Ward and was seen in the early hours of the 7th. It seems her notes were not read so the failure to give fluids and potassium was missed. ”

Is this part of a recurring concern?

Yes — Failure to review relevant clinical records before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide clinical review and monitoring after ward transfer

Wider context from the report

“(6) It may be that her transfer from A&E to Bristol Ward at around 5.30 – 6.30pm on the afternoon of the 6th June (a Thursday) coincided with a time of hiatus on the ward but there should not have been an assumption that she should simply be put in a bed and left until the morning ward round and as I say it seems there was an opportunity missed when she deteriorated in the night and a doctor was asked to see her. ”

Is this part of a recurring concern?

Yes — Failure to provide timely medical review of admitted patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide prescribed intravenous fluids

Wider context from the report

“(4) On the morning of the 7th at around 10.30 am. the attending Doctor wanted Mrs RAM-HENMAN to be given Cyclazine, intravenous fluids and for her to have a CT scan. None of this was achieved before her death two hours later. She should have at least received the intravenous fluids and the Cyclazine. Again it seems that at this stage there was a failure to realise that she had not been given the Potassium she had been written up for in A&E. ”

Is this part of a recurring concern?

Yes — Failure to provide clinically required fluids.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain repeat blood tests for clinical comparison

Wider context from the report

“(5) Mrs RAM-HENMAN only had one set of bloods done. At Inquest I was told that she should have had more bloods for comparison. These would undoubtedly have shown her deteriorating condition and would have acted as an additional reminder of the failings in her care. ”

Is this part of a recurring concern?

Yes — Failure to obtain clinically indicated repeat investigations; Failure to provide timely clinically required blood tests; Unreliable monitoring and follow-up of clinically required laboratory tests.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain an accurate fluid balance chart and measure urine output

Wider context from the report

“(1) This lady arrived in A&E in a “precarius” state as the blood test results revealed and there were several failings:- The attending Doctor required an accurate fluid chart. This was started. It was incompletely filled out and showed no output and no attempts were made to measure urine output. As a result, Doctors and Nurses were unaware of just how dehydrated Mrs RAM-HENMAN was becoming. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable recording of fluid balance information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review and identify abnormal ECG results

Wider context from the report

“(2) An ECG was ordered which showed abnormalities likely associated with her low potassium level. This was not seen by the doctor who requested it. The signature on it is illegible. A second ECG should have been requested. It was not. She was written up for potassium in A&E as well as intravenous fluids but was given no potassium and only half a litre of intravenous fluids in her entire 24 hour admission. It was the view of the Doctors giving the evidence that she should have received at least four litres to deal with her depleted state. So instructions given within three to four hours of her arrival in A&E (at 12.12pm on 6/6/2018) were not implemented. Why not? ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to administer prescribed potassium

Wider context from the report

“(2) An ECG was ordered which showed abnormalities likely associated with her low potassium level. This was not seen by the doctor who requested it. The signature on it is illegible. A second ECG should have been requested. It was not. She was written up for potassium in A&E as well as intravenous fluids but was given no potassium and only half a litre of intravenous fluids in her entire 24 hour admission. It was the view of the Doctors giving the evidence that she should have received at least four litres to deal with her depleted state. So instructions given within three to four hours of her arrival in A&E (at 12.12pm on 6/6/2018) were not implemented. Why not? ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Life-threatening perforated gastric ulcer

Wider context from the report

“(7) It transpires that Mrs RAM-HENMAN had a large gastric ulcer which perforated. This in itself is a life threatening emergency and her presentation was unusual. From the evidence I heard it was clear that although there is no guarantee that she would have survived the perforation, had she been optimised in terms of fluids and Potassium her cardio vascular reserve would have been considerably better. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement prescribed intravenous fluid treatment

Wider context from the report

“(2) An ECG was ordered which showed abnormalities likely associated with her low potassium level. This was not seen by the doctor who requested it. The signature on it is illegible. A second ECG should have been requested. It was not. She was written up for potassium in A&E as well as intravenous fluids but was given no potassium and only half a litre of intravenous fluids in her entire 24 hour admission. It was the view of the Doctors giving the evidence that she should have received at least four litres to deal with her depleted state. So instructions given within three to four hours of her arrival in A&E (at 12.12pm on 6/6/2018) were not implemented. Why not? ”

Is this part of a recurring concern?

Yes — Failure to provide clinically required fluids.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide prescribed Cyclazine

Wider context from the report

“(4) On the morning of the 7th at around 10.30 am. the attending Doctor wanted Mrs RAM-HENMAN to be given Cyclazine, intravenous fluids and for her to have a CT scan. None of this was achieved before her death two hours later. She should have at least received the intravenous fluids and the Cyclazine. Again it seems that at this stage there was a failure to realise that she had not been given the Potassium she had been written up for in A&E. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain a second ECG when clinically indicated

Wider context from the report

“(2) An ECG was ordered which showed abnormalities likely associated with her low potassium level. This was not seen by the doctor who requested it. The signature on it is illegible. A second ECG should have been requested. It was not. She was written up for potassium in A&E as well as intravenous fluids but was given no potassium and only half a litre of intravenous fluids in her entire 24 hour admission. It was the view of the Doctors giving the evidence that she should have received at least four litres to deal with her depleted state. So instructions given within three to four hours of her arrival in A&E (at 12.12pm on 6/6/2018) were not implemented. Why not? ”

Is this part of a recurring concern?

Yes — Failure to obtain clinically indicated repeat investigations; Failure to provide clinically indicated ECGs.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a drug-chart front-page prompt reminding staff to prescribe infusions in the normal section.

Verbatim wording from the response

“The SI investigation also showed that it has been habitual for some staff to use the “once-only” section of the drug prescription chart, when prescribing fluid/drug infusions. This section was designed to be used by ED clinicians who may need to prescribe antibiotics for patients with a suspected chest infection or who need pain relief, who are then discharged from ED. It is not appropriate to use this section for IV infusions and a Trust Safety Alert has been issued, instructing all staff not to use this section of the drug chart for infusions and that any such prescription should be completed in the normal section of the drug chart. A prompt will also be added to the front of the drug chart, reminding staff of this requirement.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 2 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an Electronic Prescribing System to prevent recurrence of fluid and potassium administration problems.

Verbatim wording from the response

“As you will see, we have implemented a new SBAR telephone handover form (copy attached for reference) as part of the revision of the Emergency Department Safety Booklet. The form includes prompts for staff on drains and lines present, and medication issues. In the longer term, the implementation of an Electronic Prescribing System will ensure that the problems that”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 1 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement separate Acute Medicine Consultant cover for telephone calls while another consultant sees requested patients.

Verbatim wording from the response

“Finally, ████████, Consultant in Acute Medicine and Clinical Lead for Ambulatory Care, has implemented a new system whereby an Acute Medicine Consultant will cover telephone calls whilst another Acute Medicine Consultant sees patients when requested. This will ensure that the Consultant seeing patients is released from answering calls and will allow more time for review and follow up of clinical plans.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 2 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue a Trust Safety Alert instructing staff to prescribe infusions in the normal drug-chart section rather than the once-only section.

Verbatim wording from the response

“The SI investigation also showed that it has been habitual for some staff to use the “once-only” section of the drug prescription chart, when prescribing fluid/drug infusions. This section was designed to be used by ED clinicians who may need to prescribe antibiotics for patients with a suspected chest infection or who need pain relief, who are then discharged from ED. It is not appropriate to use this section for IV infusions and a Trust Safety Alert has been issued, instructing all staff not to use this section of the drug chart for infusions and that any such prescription should be completed in the normal section of the drug chart. A prompt will also be added to the front of the drug chart, reminding staff of this requirement.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 2 · response
Published 17 February 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Implement the SBAR telephone handover form within the revised Emergency Department Safety Booklet, including prompts on drains, lines and medication issues.

    Stated by University Hospitals Sussex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 February 2019.
  2. 2

    Review issues arising from the care at a General Medicine Morbidity and Mortality Meeting attended by senior Emergency Department clinicians.

    Stated by University Hospitals Sussex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 February 2019.
  3. 3

    Review the inquest findings at the Trust Serious Incident Review Meeting and initiate a Serious Incident investigation.

    Stated by University Hospitals Sussex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 February 2019.
  4. 4

    Discuss inquest learning and awareness issues in clinical specialty team meetings.

    Stated by University Hospitals Sussex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 February 2019.
  5. 5

    Discuss with pharmacy staff and the wider team the need to document reviews of ongoing medicines in patient records.

    Stated by University Hospitals Sussex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 February 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the SBAR telephone handover form within the revised Emergency Department Safety Booklet, including prompts on drains, lines and medication issues.

Verbatim wording from the response

“As you will see, we have implemented a new SBAR telephone handover form (copy attached for reference) as part of the revision of the Emergency Department Safety Booklet. The form includes prompts for staff on drains and lines present, and medication issues. In the longer term, the implementation of an Electronic Prescribing System will ensure that the problems that”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 1 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review issues arising from the care at a General Medicine Morbidity and Mortality Meeting attended by senior Emergency Department clinicians.

Verbatim wording from the response

“Following the inquest, discussions took place in team meetings for the clinical specialties involved, involving medical and nursing staff, to ensure that staff awareness of the learning issues took place as soon as possible. The inquest findings were reviewed at the Trust’s Serious Incident Review Meeting, chaired by ████████ Deputy Medical Director: Safety and Quality, and this concluded that an SI investigation should be undertaken. In addition, a General Medicine Morbidity and Mortality Meeting has taken place, also attended by senior clinical staff from the Emergency Department (ED), to review the issues arising from Mrs Ram-Henman’s care.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 1 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the inquest findings at the Trust Serious Incident Review Meeting and initiate a Serious Incident investigation.

Verbatim wording from the response

“I am writing in response to the Regulation 28 Report which was issued following the inquest for Mrs Ram-Henman. I am grateful to you for having extended the deadline for response, in order that we could complete discussions concerning the Action Plan, as part of the Serious Incident (SI) investigation process. I attach a copy of the SI report for information, a copy of which will be sent to Mr Ram-Henman.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 1 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss inquest learning and awareness issues in clinical specialty team meetings.

Verbatim wording from the response

“Following the inquest, discussions took place in team meetings for the clinical specialties involved, involving medical and nursing staff, to ensure that staff awareness of the learning issues took place as soon as possible. The inquest findings were reviewed at the Trust’s Serious Incident Review Meeting, chaired by ████████ Deputy Medical Director: Safety and Quality, and this concluded that an SI investigation should be undertaken. In addition, a General Medicine Morbidity and Mortality Meeting has taken place, also attended by senior clinical staff from the Emergency Department (ED), to review the issues arising from Mrs Ram-Henman’s care.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 1 · response
Published 17 February 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss with pharmacy staff and the wider team the need to document reviews of ongoing medicines in patient records.

Verbatim wording from the response

“During review of Mrs Ram-Henman’s care, it was also noted that at the time of her admission to the ward a member of the pharmacy team documented their review of previous drug history but there was no documentation concerning review of ongoing drugs prescribed. The relevant Lead Pharmacist will discuss this with the member of staff concerned and with the wider team to emphasise the importance of documenting such reviews in the patient records.”

Source location

2018-0306-Response-by-Brighton-and-Sussex-University-NHS-Trust
Page 2 · response
Published 17 February 2019

Open published response
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