PFD report

Roger Knight SMITH · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 6 Feb 2026•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Limited specialist stroke team input into care and treatment for patients at increased stroke risk
  2. Failure of the patient records management system to accurately highlight important information for patient care and treatment
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionable
  3. Failure of the patient records management system to accurately highlight important information for patient care and treatment
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionablePart of recurring concern: Unreliable clinical safety-alert systems
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Consider adding an explicit CAA bleeding-risk prompt to the VTE assessment tool through the Thrombosis Committee and embed any agreed change in Trust guidelines.

    Stated by West Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  2. Action

    Strengthen nursing escalation of repeated medication refusals and treatment-risk concerns by reviewing handovers and embedding responsibilities in local nursing guidance.

    Stated by West Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2026.
  3. Action

    Develop the safer handovers quality-improvement project to improve highlighting of essential information during nurse-to-nurse transfers.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    An automated CAA anticoagulation alert cannot be implemented because eCare lacks the necessary functionality and reliable evidence base.

    Stated by West Suffolk NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited specialist stroke team input into care and treatment for patients at increased stroke risk

Wider context from the report

“There was limited input from the West Suffolk Hospital stroke team into Mr. Smith’s care and treatment during the period following his admission on the 14th April 2023 until his stroke on the 1st May 2023. This was notwithstanding Mr. Smith and his Family raising on multiple occasions the increased risk of stroke to Mr. Smith due to his pre-existing CAA condition. Following his stroke on the 1st May 2023, measures taken to diagnose the stroke, move Mr. Smith to a stroke unit and correctly manage his blood pressure in accordance with NICE guidelines were slow, and with respect to blood pressure management, non-concordant with existing national stroke guidance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the patient records management system to accurately highlight important information for patient care and treatment

Wider context from the report

“I am concerned that the West Suffolk Hospital patient records management system is ineffective in accurately highlighting important information which should inform patient care and treatment. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the patient records management system to accurately highlight important information for patient care and treatment

Wider context from the report

“Important information relating to advice concerning the prescription of anti-coagulation therapy (low weight molecular heparin - LWMH) for venous thromboembolism (VTE) prophylaxis and which was contained in Mr. Smith’s medical records, was not flagged for clinician attention as part of the electronic records management system in use at West Suffolk Hospital. This meant that when Mr. Smith was readmitted on the 25th August 2023, this information did not form part of the reviewing consultants considerations and would not be thought to precribe tinzaparin (LWMH) to Mr. Smith for VTE prophylaxis. He subsequently received 8 doses of tinzaparin which contributed to him suffering a catastrophic stroke that led to his death. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Unreliable clinical safety-alert systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays and non-concordant management in acute stroke diagnosis, stroke-unit transfer and blood-pressure management

Wider context from the report

“There was limited input from the West Suffolk Hospital stroke team into Mr. Smith’s care and treatment during the period following his admission on the 14th April 2023 until his stroke on the 1st May 2023. This was notwithstanding Mr. Smith and his Family raising on multiple occasions the increased risk of stroke to Mr. Smith due to his pre-existing CAA condition. Following his stroke on the 1st May 2023, measures taken to diagnose the stroke, move Mr. Smith to a stroke unit and correctly manage his blood pressure in accordance with NICE guidelines were slow, and with respect to blood pressure management, non-concordant with existing national stroke guidance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication processes for engaging patients and families in clinical decisions

Wider context from the report

“I am concerned that communication processes at West Suffolk Hospital between patients and hospital staff (including treating clinicians) are ineffective in affording patients and their families with adequate opportunity to engage with and inform clinical decisions around their care and treatment. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication processes for engaging patients and families in clinical decisions

Wider context from the report

“During both admissions to West Suffolk Hospital during the period April to August 2023, Mr. Smith and his Family fiercely advocated for considerations associated with his cerebral amyloid angiopathy (CAA) to be taken into account as part of his care and treatment. This occurred during Mr. Smith’s first admission between 14th April and 21st August 2023 with alternative management used to address the VTE risk. This did not occur during Mr. Smith’s second admission from 25th August 2023 and despite Mr. Smith declining tinzaparin on two occasions, the medication continued to be administered without adequate consideration as to why Mr. Smith had declined it or by engaging in consultation with either Mr. Smith or his Family. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited specialist stroke team input into care and treatment for patients at increased stroke risk

Wider context from the report

“I am concerned that effective procedures are not in place at West Suffolk Hospital to deliver timely specialist stroke team input for the purposes of managing stroke risk as part of a multi-disciplinary team approach for patients admitted with conditions that expose them to higher risk of VTE (e.g. CAA). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adequately consider and respond to patients’ medication refusals

Wider context from the report

“During both admissions to West Suffolk Hospital during the period April to August 2023, Mr. Smith and his Family fiercely advocated for considerations associated with his cerebral amyloid angiopathy (CAA) to be taken into account as part of his care and treatment. This occurred during Mr. Smith’s first admission between 14th April and 21st August 2023 with alternative management used to address the VTE risk. This did not occur during Mr. Smith’s second admission from 25th August 2023 and despite Mr. Smith declining tinzaparin on two occasions, the medication continued to be administered without adequate consideration as to why Mr. Smith had declined it or by engaging in consultation with either Mr. Smith or his Family. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider adding an explicit CAA bleeding-risk prompt to the VTE assessment tool through the Thrombosis Committee and embed any agreed change in Trust guidelines.

Verbatim wording from the response

“• WSFT will take forward a clinically-led change to strengthen the visibility of risk factors within the existing VTE assessment processes.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen nursing escalation of repeated medication refusals and treatment-risk concerns by reviewing handovers and embedding responsibilities in local nursing guidance.

Verbatim wording from the response

“• The Trust will also strengthen the clarity of nursing roles and responsibilities in recognising and escalating risks associated with patients who repeatedly refuse medication. Whilst refusals of medication are documented by nursing staff within the electronic drug chart, this information does not always reach the prescribing team. To address this gap, the Trust will work with senior nursing leadership to reinforce expectations around proactive escalation, particularly where medication is repeatedly refused, or where a patient or family expresses concerns about treatment risk. This will include reviewing existing nursing handover processes, ensuring nurses understand when and how to raise medication-related concerns directly with the medical team, and identifying opportunities to embed this into local nursing practice guidance.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the safer handovers quality-improvement project to improve highlighting of essential information during nurse-to-nurse transfers.

Verbatim wording from the response

“• There is also a Quality Improvement Project (QIP) on ‘safer handovers’ currently underway. Although this project is looking to improve the reported safety and effectiveness of nurse-to-nurse transfers between adult inpatient wards, part of this involves looking at how essential information is highlighted. It is hoped this project will improve the quality of records which is accessible to all healthcare teams and drive-up standards.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Martha’s Rule/Call 4 Concern programme across inpatient areas, providing structured wellness questions and a route to independent clinical review.

Verbatim wording from the response

“Since Mr Smith’s death on 12 September 2023, the Trust has adopted the national Call 4 Concern / Martha’s Rule programme. As part of this initiative, it introduces a daily structured patient-wellness question, enabling both doctors and nurses to engage proactively with patients regarding their condition and any emerging concerns.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind medical teams through targeted internal communications that the Early Stroke Outreach Team is available 24/7 for referrals and pathway support.

Verbatim wording from the response

“In addition, medical teams have been reminded that the Early Stroke Outreach Team service is available 24/7 to provide support with referrals, including guidance on pathway requirements and assistance with completing the necessary documentation with targeted internal communications.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An automated CAA anticoagulation alert cannot be implemented because eCare lacks the necessary functionality and reliable evidence base.

Verbatim wording from the response

“This concern has been reviewed by the Digital and Medicine teams to explore if it is possible to create a digital solution for this issue and to consider the process of adding alerts to the electronic patient record system, known locally as eCare. Unfortunately, based on current system capabilities, it is not possible to create an automated digital alert within eCare to warn prescribers against anticoagulating patients with cerebral amyloid angiopathy (CAA).”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 1 · response
Published 12 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Implement a standardised board-round and huddle process across general medical wards to support consistent multidisciplinary presence, structured information sharing and challenge.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2026.
  2. 2

    Review and refine the standardised board-round and huddle process to assess effectiveness and sustain improvements.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.
  3. 3

    Monitor the effects of the VTE prescribing and communication changes and determine whether further medication-safety steps are necessary.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standardised board-round and huddle process across general medical wards to support consistent multidisciplinary presence, structured information sharing and challenge.

Verbatim wording from the response

“Another quality improvement project the Trust has focused on is working to standardise board rounds and huddles to ensure: consistent MDT (multi-disciplinary team) presence; structured information sharing; and, constructive challenge across medical ward areas. Through the PDSA (Plan, Do, Study, Act) cycles, the Trust has now implemented a standardised process across general medical wards, recognising the importance of consistent MDT engagement in supporting safe and effective patient care.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refine the standardised board-round and huddle process to assess effectiveness and sustain improvements.

Verbatim wording from the response

“Further review work is underway with the project team to continually assess whether the project is achieving its aim and to refine the approach further where needed. Ongoing monitoring will continue to support improvement and help ensure that any improvements made are sustained.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 12 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the effects of the VTE prescribing and communication changes and determine whether further medication-safety steps are necessary.

Verbatim wording from the response

“We will continue to monitor the effect of these changes outlined above and whether any further steps are necessary to promote the safe prescribing of medication.”

Source location

2026-0069 - Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 12 February 2026

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026