PFD report

Darren John Lawrence · Prevention of Future Deaths report

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Issued 15 Oct 2021•Manchester City

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
12

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised12

  1. Failure of SUI investigation to obtain evidence from an important witness
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable gathering of witness evidence for formal investigations
  2. Lack of a procedure for regular monitoring of medication prescribing, collection and response
    Part of recurring concern: Failure to provide timely clinical follow-up after medication prescribing
  3. Failure to use alternative methods to obtain direct contact after unsuccessful phone calls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Use an HBTT discharge checklist, including joint CMHT visits, to support transfers into CMHT.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  2. Action

    Conduct quarterly audits of HBTT discharges to check policy-compliant step-downs and adequate support.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  3. Action

    Use MaST across CMHT supervision and zoning meetings to identify gaps in contact and support.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The GP practice is to provide the response concerning medication prescribing, correspondence handling, pharmacy communication and escalation processes.

    Stated by Greater Manchester Mental Health NHS Foundation TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of SUI investigation to obtain evidence from an important witness

Wider context from the report

“h. The CMHT Responsible Clinician was an important witness but the GMMH SUI investigation did not obtain a statement from him and those carrying out the investigation failed to recognise the significance of this. Nor was this identified in the overview of the report before it was signed off. This meant all the lessons for future care and planning were not learnt. The court has received evidence about the same issue in other inquests involving deaths of GMMH patients and is a repeated matter of concern ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable gathering of witness evidence for formal investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a procedure for regular monitoring of medication prescribing, collection and response

Wider context from the report

“d. There was no GMMH procedure or process to check regularly if the deceased was being prescribed the correct medication and it being collected. In addition his response to it. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical follow-up after medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use alternative methods to obtain direct contact after unsuccessful phone calls

Wider context from the report

“b. There was lack of appropriate escalation following the deceased’s disengagement with community services in 2019 but also in 2020 when there was a repeated lack of direct contact with him as well as the recognition of its importance. From June 2020 no other methods were tried to have direct contact with the deceased apart from attempts from phone calls which were repeatedly unsuccessful. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate GP system for recording and reviewing correspondence

Wider context from the report

“f. The GP system for recording receipt of correspondence and ensuring that they were seen and reviewed by a GP was inadequate. As was communication with and from the Pharmacy team. Nor was there consideration of a system or process for contacting the secondary care provider GMMH in such circumstances when medication was not prescribed as requested and no contact could be made with the deceased. There was no escalation process/procedure. ”

Is this part of a recurring concern?

Yes — Unreliable review and action on clinically significant incoming correspondence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate transfer, communication and follow-up from HBTT to CMHT

Wider context from the report

“a.The transfer and communication process from the HBTT to the CMHT in 2019 and 2020 was unsatisfactory with inadequate follow up as required. The court has received evidence about similar problems in other inquests in which GMMH was the treating NHS Trust and is a repeated issue of concern. ”

Is this part of a recurring concern?

Yes — Unsafe coordination and continuity during mental health service transfers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of escalation and contact process with secondary care when requested medication is not prescribed or contact fails

Wider context from the report

“f. The GP system for recording receipt of correspondence and ensuring that they were seen and reviewed by a GP was inadequate. As was communication with and from the Pharmacy team. Nor was there consideration of a system or process for contacting the secondary care provider GMMH in such circumstances when medication was not prescribed as requested and no contact could be made with the deceased. There was no escalation process/procedure. ”

Is this part of a recurring concern?

Yes — Failure to take timely escalation action when safety thresholds are breached; Unreliable doctor-to-doctor coordination of prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify significant investigative omissions during investigation oversight

Wider context from the report

“h. The CMHT Responsible Clinician was an important witness but the GMMH SUI investigation did not obtain a statement from him and those carrying out the investigation failed to recognise the significance of this. Nor was this identified in the overview of the report before it was signed off. This meant all the lessons for future care and planning were not learnt. The court has received evidence about the same issue in other inquests involving deaths of GMMH patients and is a repeated matter of concern ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consider referral back to HBTT when circumstances change

Wider context from the report

“c. There was no consideration of referral back to the HBTT by the CMHT when the deceased may have benefited from it when circumstances changed. There was disengagement from services after the end of February 2020 as well as evidence of noncompliance with medication. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure prescribed medication for a patient with serious mental health problems

Wider context from the report

“e. The GP practice failed to ensure that medication (for a patient with a serious mental health problem with a history of suicidal ideas, plans and previous attempts) was prescribed. This is despite them receiving letters from GMMH clinicians requesting this. Consequently, the deceased did not receive the therapeutic benefit the medication would have provided. ”

Is this part of a recurring concern?

Yes — Failure to provide required medication promptly when clinically needed.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of planned CMHT/HBTT involvement with the GP in overall management and treatment

Wider context from the report

“g. There was no CMHT/HBTT planned involvement with the GP in the overall management and treatment of the deceased apart from simply requesting that they issue repeat prescriptions. This meant that opportunities to develop other lines of communication and information sharing as well as support were lost. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care; Failure to provide sufficient GP involvement in patient care; Insufficient multi-disciplinary coordination in mental health care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate communication with and from the Pharmacy team

Wider context from the report

“f. The GP system for recording receipt of correspondence and ensuring that they were seen and reviewed by a GP was inadequate. As was communication with and from the Pharmacy team. Nor was there consideration of a system or process for contacting the secondary care provider GMMH in such circumstances when medication was not prescribed as requested and no contact could be made with the deceased. There was no escalation process/procedure. ”

Is this part of a recurring concern?

Yes — Unreliable communication between pharmacies and clinical teams.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of escalation following disengagement from community services

Wider context from the report

“b. There was lack of appropriate escalation following the deceased’s disengagement with community services in 2019 but also in 2020 when there was a repeated lack of direct contact with him as well as the recognition of its importance. From June 2020 no other methods were tried to have direct contact with the deceased apart from attempts from phone calls which were repeatedly unsuccessful. ”

Is this part of a recurring concern?

Yes — Failure to maintain follow-up of patients who disengage from care; Failure to take timely escalation action when safety thresholds are breached.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use an HBTT discharge checklist, including joint CMHT visits, to support transfers into CMHT.

Verbatim wording from the response

“HBTT have also introduced a discharge checklist that includes joint visits with CMHT staff when discharging to CMHT which has had an audit undertaken to ensure this is embedded. Going forward the HBTT Team Manager will carry out a quarterly audit of discharges from HBTT to ensure that individuals are being stepped down from HBTT to CMHT in line with both services operational policies and receiving the support they require. The first one of these will be completed by 31st March 2022.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct quarterly audits of HBTT discharges to check policy-compliant step-downs and adequate support.

Verbatim wording from the response

“HBTT have also introduced a discharge checklist that includes joint visits with CMHT staff when discharging to CMHT which has had an audit undertaken to ensure this is embedded. Going forward the HBTT Team Manager will carry out a quarterly audit of discharges from HBTT to ensure that individuals are being stepped down from HBTT to CMHT in line with both services operational policies and receiving the support they require. The first one of these will be completed by 31st March 2022.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use MaST across CMHT supervision and zoning meetings to identify gaps in contact and support.

Verbatim wording from the response

“The Trust now using Management and Supervision Tool (MaST) across all CMHT’s. MaST is a software platform which analyses data from the Trust’s existing clinical records system, Paris, to supplement decision making in CMHT’s regarding likely resources required to provide effective mental health care. MaST is being used in individual supervision and in team zoning meetings where it can be easily identified when someone was last seen by the service and any gaps can be picked up by the Team Manager and the clinical team.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold daily CMHT multidisciplinary zoning meetings with HBTT participation twice weekly to review crisis support and transfers of care.

Verbatim wording from the response

“The Trust has implemented daily multi-disciplinary zoning meetings in CMHT to review individuals who may be in crisis and require additional support. These daily meetings are now attended by staff from HBTT twice per week allowing for better communication between the teams and the ability for both teams to communicate with each other in respect of”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and disseminate the Managing Did Not Attend and Cancellations policy across clinical services, with defined escalation requirements.

Verbatim wording from the response

“In autumn 2020 the Trust implemented a policy for Managing Did Not Attend (DNA) and Cancellations. The policy provides information regarding the appropriate response to service user non-attendance at planned appointments as well as detailing different categories of non-attendance and non-engagement to support decision making across GMMH services and teams. This policy clearly outlines what staff should do and when/how to escalate that someone has not attended a planned appointment or staff have been unable to access them for a visit in the community. The escalation is based upon the person risk assessment and any concerns that the care team may have. As well as any risks being considered there are identified timeframes for escalation following no access visits across different services including HBTT and CMHT.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 3 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit CMHT care plans and CPA reviews to verify GP contact and contribution to reviews, sharing findings and any action plan with divisional leadership.

Verbatim wording from the response

“In addition, the Team Manager for this CMHT will carry out an audit of a selection of the teams care plans and CPA reviews to provide assurance that the Trust CPA process is being followed and that the GP’s are being contacted and requested to contribute as part of the review. This audit will take place by 31st January 2022 and the audit, and any resulting action plan will be shared at the Divisional Senior Leadership Group.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an HBTT discharge coordinator to quality-check discharge plans before service users leave HBTT.

Verbatim wording from the response

“HBTT has introduced a discharge coordinator who is a Senior Practitioner in the team who as part of their role quality checks all discharge plans before an individual is discharged from HBTT.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The GP practice is to provide the response concerning medication prescribing, correspondence handling, pharmacy communication and escalation processes.

Verbatim wording from the response

“GP to provide response”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 4 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust considers interviewing the Responsible Clinician would not have changed the internal review’s findings.

Verbatim wording from the response

“The CMHT Responsible Clinician did not see Mr Lawrence during the timeframe being examined during the GMMH internal review of the care and treatment delivered to Mr Lawrence prior to his death. Mr Lawrence was seen by medical staff, on one occasion at his home address. The medical staff discussed the case with the CMHT RC and the RC gave advice which was acted upon.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 21 October 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. 1

    Maintain a suicidal-patient file and establish task-based follow-up through the mental-health lead and, when appointed, the mental-health worker.

    Stated by Droylsden Road Family PracticeStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  2. 2

    Recruit a mental-health worker for the practice through the Primary Care Network.

    Stated by Droylsden Road Family PracticeStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  3. 3

    Include discussion of all suicidal patients as a standing agenda item in monthly practice meetings.

    Stated by Droylsden Road Family PracticeStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  4. 4

    Place suicide-prevention posters throughout the surgery, including reception, waiting, consultation and entrance areas.

    Stated by Droylsden Road Family PracticeStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  5. 5

    Implement practice template changes supporting management of patients with suicidal tendencies.

    Stated by Droylsden Road Family PracticeStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  6. 6

    Nominate clinical and administrative suicide-prevention leads to review patients on the suicidal-patient list monthly and sooner when needed.

    Stated by Droylsden Road Family PracticeStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  7. 7

    Develop a suicide-risk management pathway defining required steps for clinical and non-clinical staff.

    Stated by Droylsden Road Family PracticeStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  8. 8

    Share investigation learning with staff across the Division by 14 January 2022.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  9. 9

    Appoint an Assistant Director for Quality for Manchester services to lead the response actions with senior leadership.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  10. 10

    Discuss the Managing Did Not Attend and Cancellations policy in CMHT and HBTT team meetings and record this in meeting minutes.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  11. 11

    Apply a process for reviewing support when a CMHT Care Coordinator leaves, ensuring continued access to CMHT care.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  12. 12

    Hold a multidisciplinary learning event for the investigation, led by the CMHT Operational Manager, by 28 February 2022.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 21 October 2021.
  13. 13

    Provide weekly CMHT caseload reports and escalate capacity concerns to senior managers for remedial planning.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.
  14. 14

    Assign referral-management staff and team-manager oversight to ensure CMHT referrals are assessed and allocated within required timeframes.

    Stated by Greater Manchester Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 21 October 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a suicidal-patient file and establish task-based follow-up through the mental-health lead and, when appointed, the mental-health worker.

Verbatim wording from the response

“2. A file to be kept of all patients who are known to be suicidal. When a new patient is to be added to the list, a task will be sent to the practice mental health lead (in the interim) and the mental health worker once appointed, to follow them up as part of a regular review process.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a mental-health worker for the practice through the Primary Care Network.

Verbatim wording from the response

“4. Recruitment of a mental health worker for the GP practice to support the review and management of the mental health of our patients. Process of recruitment to start in few weeks via the Primary Care network (PCN) and once in place they will have regular appointment slots for both proactive and reactive assessments during the week. However the changes to practice with regards to the template have been implemented and therefore the recruitment of the mental health worker will support good practice.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include discussion of all suicidal patients as a standing agenda item in monthly practice meetings.

Verbatim wording from the response

“3. Monthly meetings to include as an agenda item, a discussion of all suicidal patients to make all aware of any ongoing issues with these patients as part of list created above.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Place suicide-prevention posters throughout the surgery, including reception, waiting, consultation and entrance areas.

Verbatim wording from the response

“5. Placement of suicide prevention posters across the surgery to create awareness and will be on display in reception, waiting room, near the consultation rooms and on the front door.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement practice template changes supporting management of patients with suicidal tendencies.

Verbatim wording from the response

“4. Recruitment of a mental health worker for the GP practice to support the review and management of the mental health of our patients. Process of recruitment to start in few weeks via the Primary Care network (PCN) and once in place they will have regular appointment slots for both proactive and reactive assessments during the week. However the changes to practice with regards to the template have been implemented and therefore the recruitment of the mental health worker will support good practice.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Nominate clinical and administrative suicide-prevention leads to review patients on the suicidal-patient list monthly and sooner when needed.

Verbatim wording from the response

“1. The practice has nominated a lead and deputy lead for suicide prevention both clinical and admin person to review suicidal list patients on a monthly basis in the practice clinical meeting and sooner if needed.”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a suicide-risk management pathway defining required steps for clinical and non-clinical staff.

Verbatim wording from the response

“On receipt of the Regulation 28 email, with support from our organisational management and governance teams, we met as a practice to review our internal systems for the management of patients with suicidal tendencies with the aim of preventing reoccurrence of the circumstances regarding the death of Mr Lawrence. Taking into account the concerns raised through the coronial process, we have developed a pathway for management of these patients (see attached). The pathway clearly defines the steps that need to be taken for both clinical and non-clinical staff. In addition we have identified a further set of actions:”

Source location

2021-0349-Response-from-Droylsden-Road-Family-Practice_Published
Page 1 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share investigation learning with staff across the Division by 14 January 2022.

Verbatim wording from the response

“Following a Trust internal investigation, a multi-disciplinary learning event is held to share findings and learning from the investigation. This learning event is usually held within two months of the investigation being completed. Due to the need to prioritise clinical care during the COVID pandemic a learning event has not been held to share learning from this investigation. The Senior Management Team will share learning from this event with staff across the Division by the 14th January 2022. To enable the learning to reach more staff the learning event will be held, led by the Operational Manager for CMHT’s by 28th February 2022.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an Assistant Director for Quality for Manchester services to lead the response actions with senior leadership.

Verbatim wording from the response

“Following a review of the Trust management structure an Assistant Director for Quality has been appointed for the Manchester services to work alongside the Assistant Medical Director and the Assistant Director for Operations. Assistant Director for Quality will be taking forward the actions outlined within this response and will be working with the Senior Leadership team to address the concerns you have raised in recent inquests.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 5 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the Managing Did Not Attend and Cancellations policy in CMHT and HBTT team meetings and record this in meeting minutes.

Verbatim wording from the response

“The policy has been disseminated to all clinical staff across the Trust and is referenced in service operational policies. The team managers of CMHT’s and HBTT will ensure this policy is discussed in a Team meeting by the end of January 2022 and evidenced in the team meeting minutes. The Team Managers are responsible for monitoring compliance with this policy and do so through individual staff supervision and weekly monitoring of the team caseload via a caseload report.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 3 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Apply a process for reviewing support when a CMHT Care Coordinator leaves, ensuring continued access to CMHT care.

Verbatim wording from the response

“There is also a clear process in place in respect of any Care Coordinators that are leaving the service and the review required by the Team Manager to ensure that an individual has continued access to CMHT support in the absence of an identified Care Coordinator.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a multidisciplinary learning event for the investigation, led by the CMHT Operational Manager, by 28 February 2022.

Verbatim wording from the response

“Following a Trust internal investigation, a multi-disciplinary learning event is held to share findings and learning from the investigation. This learning event is usually held within two months of the investigation being completed. Due to the need to prioritise clinical care during the COVID pandemic a learning event has not been held to share learning from this investigation. The Senior Management Team will share learning from this event with staff across the Division by the 14th January 2022. To enable the learning to reach more staff the learning event will be held, led by the Operational Manager for CMHT’s by 28th February 2022.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide weekly CMHT caseload reports and escalate capacity concerns to senior managers for remedial planning.

Verbatim wording from the response

“Caseload reports are provided to the CMHT’s on a weekly basis and are reviewed by the management team and any issues in respect of team capacity are raised with Senior Managers to enable a plan to be put into place so that individuals are not left without the support required from the CMHT.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 2 · response
Published 21 October 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign referral-management staff and team-manager oversight to ensure CMHT referrals are assessed and allocated within required timeframes.

Verbatim wording from the response

“The Trust investigation into the care and treatment received by Mr Lawrence from GMMH was completed in March 2021. This investigation report reflected those changes that had been made to the CMHT processes in respect of receiving and allocating referrals. Each CMHT has identified staff that manage all individuals who are referred into the team and ensure they have an assessment undertaken within the timeframes set out in the Standard Operating Procedure. Once assessed as requiring CMHT a Care Coordinator is identified by the Team Manager who has oversight of all cases under the care of the CMHT.”

Source location

2021-0349-Response-from-Greater-Manchester-Mental-Health-NHS-Foundation-Trust_Published
Page 1 · response
Published 21 October 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026