PFD report

John Graham Slope · Prevention of Future Deaths report

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Issued 7 May 2021•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to obtain treatment summaries from other hospitals before procedures
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
  2. Failure of consent forms and anaesthetic checklists to prompt documentation of tube presence
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Lack of medical-record method for identifying a salivary bypass tube in situ
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Develop operational workarounds to share and transfer information across regional clinical IT systems.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 May 2021.
  2. Action

    Progress the approved strategic case for a shared electronic patient record through national regulatory approval toward regional implementation.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 May 2021.
  3. Action

    Audit documentation for salivary bypass tubes, including insertion, patient discussion, follow-up presence and procedural records.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 May 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    A rubber stamp may not fully address salivary-tube documentation because multiple printed notes and electronic records may not display it.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain treatment summaries from other hospitals before procedures

Wider context from the report

“That the hospital did not request a summary of Mr Slope’s treatment at a different hospital before commencing the procedures, this could easily be requested via e mail. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of consent forms and anaesthetic checklists to prompt documentation of tube presence

Wider context from the report

“That there is nowhere on the consent form or the anaesthetic checklist for the presence of a tube to be asked about and documented. These are basic common-sense measures which should have been in place. Had the absence of the tube been noted when it was only in the stomach it is likely that Mr Slope would not have died months later from a perforated small bowel. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of medical-record method for identifying a salivary bypass tube in situ

Wider context from the report

“That there is no method of noting in the medical records that a salivary bypass tube is in the patient’s body. That this death happened nearly nine months ago and still there is no method of showing staff in the notes that a patient has this prosthesis and that no thought had been given to this simple measure e.g. a rubber stamp stating patient has a bypass tube in situ to be ticked and signed. The hospital already uses this method for when an intravenous cannulae is inserted and hip prosthesis. This is immediately noticeable and would alert staff. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor-quality pre- and post-operative treatment documentation

Wider context from the report

“That the quality of the documentation pre and post operatively is of poor quality and would not assist other staff to find out what treatment had been given. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of clinical specialist nurses to escalate patient concerns

Wider context from the report

“That the clinical specialist nurses did not contact anyone or document the concerns raised by Mr Slope in March 2020. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of clinical specialist nurses to document patient concerns

Wider context from the report

“That the clinical specialist nurses did not contact anyone or document the concerns raised by Mr Slope in March 2020. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop operational workarounds to share and transfer information across regional clinical IT systems.

Verbatim wording from the response

“Concerns about the lack of inter-connectivity of IT systems between the Trusts has been discussed at the ENT governance meetings; a risk assessment was completed, added to the NNUH (lead provider) risk register and approved in December 2020. At present, the clinicians do not have access to the relevant IT systems across the region to obtain full information for all patients for which they have clinical responsibilities, whether working from any site or remotely. A system wide approach is required to align the different IT systems, for example e-mail accounts, risk and incident management systems, dictation programmes,”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress the approved strategic case for a shared electronic patient record through national regulatory approval toward regional implementation.

Verbatim wording from the response

“Longer term, our three hospital (JPUH, QEH, NNUH) electronic records system is now at the strategic outline case stage, which has been approved by all three hospital Trusts and is now with the national regulatory team to approve. This will see, upon implementation, a single patient record known as Electronic Patient Record (EPR), accessible electronically at all sites. The timeline for implementation depends on the pace of regulatory approvals and the governance cycle. The earliest implementation is likely to begin in 2022.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 4 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit documentation for salivary bypass tubes, including insertion, patient discussion, follow-up presence and procedural records.

Verbatim wording from the response

“To better inform our plan for the future, we are also auditing the revised documentation of patients with salivary bypass tubes to include the date of insertion; the point of discussion with the patient regarding the tube being inserted; at follow up whether there is clear evidence of it being in situ; and, a procedural note of it being inserted.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adapt the ORSOS surgical-notes template to record retained or implanted items and their planned management across surgical specialties.

Verbatim wording from the response

“Your suggestion of a rubber stamp on the printed operation note has been given careful consideration. However, on a practical level, it is felt that this may not entirely address this issue given the practices and procedures in place within the hospital. It is common for more than one operation note to be printed for the notes. Also, if a surgeon, anaesthetist or member of theatre staff, is viewing the electronic copy of the note as part of the pre-operative planning or in a MDT, the rubber stamp would not be visible. Therefore, to address this, ████████ has adapted ORSOS (Theatres documentation system) to include in the ‘surgeon’s notes’ area of the template a section for documenting retained/implanted items and another for their planned management.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the regional shared-care record programme by scanning active patient records into the electronic document-management system for provider access.

Verbatim wording from the response

“In the meantime, a shared care record programme across the region will provide patient data to each Trust. In essence, active patient records are being scanned onto Electronic Document Management System (EDMS) each time a patient is admitted to hospital or attends a clinic. This will improve the visibility of patient records to all providers in a read-only format and will improve communication about patients such as Mr Slope as it will amalgamate records which previously may have been held in paper format by different teams and avoid messages such as those made by the nurse specialists not being within the records viewed by the Consultant. The target for full implementation is September 2021.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 4 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A rubber stamp may not fully address salivary-tube documentation because multiple printed notes and electronic records may not display it.

Verbatim wording from the response

“Your suggestion of a rubber stamp on the printed operation note has been given careful consideration. However, on a practical level, it is felt that this may not entirely address this issue given the practices and procedures in place within the hospital. It is common for more than one operation note to be printed for the notes. Also, if a surgeon, anaesthetist or member of theatre staff, is viewing the electronic copy of the note as part of the pre-operative planning or in a MDT, the rubber stamp would not be visible. Therefore, to address this, ████████ has adapted ORSOS (Theatres documentation system) to include in the ‘surgeon’s notes’ area of the template a section for documenting retained/implanted items and another for their planned management.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 2 · response
Published 7 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Complete and approve a risk assessment for regional IT-system interconnectivity and record the risk on the lead provider’s risk register.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 May 2021.
  2. 2

    Revise the Serious Incident action plan to strengthen its actions and address the Regulation 28 concerns.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 May 2021.
  3. 3

    Circulate guidance to Corporate Governance teams requiring Serious Incident recommendations and actions to address identified care and service-delivery problems.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 May 2021.
  4. 4

    Embed the Action Hierarchy toolkit and stronger-action principles in RCA training.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 May 2021.
  5. 5

    Provide salivary bypass tube information at discharge and document its provision in the discharge checklist.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 7 May 2021.
  6. 6

    Provide a temporary-device patient card recording contact details, tube size, insertion date and key contacts.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 7 May 2021.
  7. 7

    Develop a medical alert bracelet identifying an in-situ device and warning that it must not be removed until removal is appropriate.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 May 2021.
  8. 8

    Develop and finalise a patient leaflet explaining salivary bypass tube symptoms and when to seek medical review, with patient-group review.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 May 2021.
  9. 9

    Implement Datix processes for timely action-plan entry, automated owner reminders, overdue escalation, completion review, audit trails and governance monitoring.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 7 May 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and approve a risk assessment for regional IT-system interconnectivity and record the risk on the lead provider’s risk register.

Verbatim wording from the response

“Concerns about the lack of inter-connectivity of IT systems between the Trusts has been discussed at the ENT governance meetings; a risk assessment was completed, added to the NNUH (lead provider) risk register and approved in December 2020. At present, the clinicians do not have access to the relevant IT systems across the region to obtain full information for all patients for which they have clinical responsibilities, whether working from any site or remotely. A system wide approach is required to align the different IT systems, for example e-mail accounts, risk and incident management systems, dictation programmes,”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Serious Incident action plan to strengthen its actions and address the Regulation 28 concerns.

Verbatim wording from the response

“SI reports and action plan At the outset, I acknowledge that the Actions in the original Serious Incident (SI) Action Plan annexed to the SI report were insufficiently robust. This has been revised and revised and is attached to this letter. I will address the key changes made in light of your Regulation 28 Report further in this letter. You also highlighted”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 1 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate guidance to Corporate Governance teams requiring Serious Incident recommendations and actions to address identified care and service-delivery problems.

Verbatim wording from the response

“████████ has circulated further advice and supporting information to the Corporate Governance teams to ensure that when they are reviewing draft SI reports, the recommendations made should address the care and service delivery problems identified through the analysis of the information gathered; and, the actions should address the recommendations. She has referred to the Action Hierarchy toolkit published by the Institute of Healthcare Improvement which gives some clear examples of what strong, medium and weaker actions look like. There is a hierarchy of actions in relation to their ability to bring about change. This is now covered in the RCA training that we deliver. With this in mind, the Action Plan in Mr Slope’s case has been updated.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Action Hierarchy toolkit and stronger-action principles in RCA training.

Verbatim wording from the response

“████████ has circulated further advice and supporting information to the Corporate Governance teams to ensure that when they are reviewing draft SI reports, the recommendations made should address the care and service delivery problems identified through the analysis of the information gathered; and, the actions should address the recommendations. She has referred to the Action Hierarchy toolkit published by the Institute of Healthcare Improvement which gives some clear examples of what strong, medium and weaker actions look like. There is a hierarchy of actions in relation to their ability to bring about change. This is now covered in the RCA training that we deliver. With this in mind, the Action Plan in Mr Slope’s case has been updated.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 2 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide salivary bypass tube information at discharge and document its provision in the discharge checklist.

Verbatim wording from the response

“As an interim measure, handwritten information will be provided to patients regarding salivary bypass tubes and this is going to be documented as part of the discharge checklist for this group of patients. Longer term, a leaflet is being drafted by the ENT team. This will be reviewed by the Neck Breathers Association (a patient support group) for comment, prior to finalising it. This ‘foreign body leaflet’ will identify potential symptoms and when to seek medical review.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a temporary-device patient card recording contact details, tube size, insertion date and key contacts.

Verbatim wording from the response

“This will also be supported with a patient ‘card’ for temporary surgical devices in situ. It will include contact numbers for the Head and Neck Department, size of salivary tube, date inserted and names of key contacts.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a medical alert bracelet identifying an in-situ device and warning that it must not be removed until removal is appropriate.

Verbatim wording from the response

“A medical alert bracelet is also being devised. This will state that a device it is situ and will not be removed until the device is. Again, this is intended to be a visible alert to other caregivers.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and finalise a patient leaflet explaining salivary bypass tube symptoms and when to seek medical review, with patient-group review.

Verbatim wording from the response

“As an interim measure, handwritten information will be provided to patients regarding salivary bypass tubes and this is going to be documented as part of the discharge checklist for this group of patients. Longer term, a leaflet is being drafted by the ENT team. This will be reviewed by the Neck Breathers Association (a patient support group) for comment, prior to finalising it. This ‘foreign body leaflet’ will identify potential symptoms and when to seek medical review.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 3 · response
Published 7 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Datix processes for timely action-plan entry, automated owner reminders, overdue escalation, completion review, audit trails and governance monitoring.

Verbatim wording from the response

“In terms of ensuring that Action Plans are completed, the Division adds new SI Action Plans to Datix within 10 working days of the SI being signed off by the Executive. With regards to robust follow up of SI action plans, within the last two months, the Surgical Division has implemented a process to enter individual actions into the ‘actions module’ within the Datix System (the Trust’s Incident Reporting System). This allows for automated emails to be sent out to the individual action owners for update and advising the action owner if an action becomes overdue. This also allows for an audit trail of any updates made to the action.”

Source location

2021-0144-Response-from-Norfolk-and-Norwich-University-Hospitals_Published
Page 2 · response
Published 7 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026