PFD report

Jack FARRINGTON · Prevention of Future Deaths report

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Issued 14 Sep 2023•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised7

  1. Failure to complete and store mental health unit handover records in SystmOne
    Part of recurring concern: Failure to reliably preserve handover records
  2. Lack of structured arrival handover and risk-history enquiry for detained patients
    Part of recurring concern: Inadequate mental health risk assessmentPart of recurring concern: Incomplete clinical history-taking
  3. Failure to securely store and share Queen Alexandra Hospital mental health records
    Part of recurring concern: Unreliable recording of safety-critical mental health information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Transfer inpatient handovers from Word documents to SystmOne and train staff in the new process.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.
  2. Action

    Work with Portsmouth Hospitals University NHS Trust and continue supporting developments addressing emergency-department handover and shared patient care arrangements.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.
  3. Action

    Attend inpatient handovers, audit clinical records, and escalate audit outcomes through governance meetings to assure handover quality and accuracy.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Solent NHS Trust is developing the electronic handover system, with implementation timing to be agreed jointly.

    Stated by Portsmouth Hospitals University NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete and store mental health unit handover records in SystmOne

Wider context from the report

“I heard evidence that the staff within the secure mental health unit rely very heavily on information given at handovers at the start of a shift and they do not have time to review the patient records in detail. At the time of Jack’s death records of these handovers were not stored in the same way as other patient records and, in Jack’s case, were missing entirely. This significantly hampered the investigation and inquest. I am pleased to hear that Solent NHS Trust have now changed their document storage policy in this regard and these records will now be added to and stored on SystmOne. However the handover records are not currently completed within SystmOne. This gives rise to the continuing risk of this information not being correctly recorded or correctly stored. I understand that this requires a change to SystmOne which is not yet complete. ”

Is this part of a recurring concern?

Yes — Failure to reliably preserve handover records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of structured arrival handover and risk-history enquiry for detained patients

Wider context from the report

“I heard that there is no specific structure in place at Queen Alexandra Hospital Emergency Department for ensuring the full and accurate handover of information about a patient who arrives whilst subject to detention under the Mental Health Act. I heard evidence that the receiving staff are not required to ask about a patients history of absconding or self harm. This gives rise to the possibility of a patient’s risk not being properly assessed. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Incomplete clinical history-taking.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to securely store and share Queen Alexandra Hospital mental health records

Wider context from the report

“There were records kept during Jack’s presence at Queen Alexandra Hospital which were either not stored or had been lost prior to the inquest. This significantly hampered the investigation and restricted the information available to the jury. I accept that the location of patients with mental health issues whilst awaiting transfer to a mental health unit has changed since Jack’s death. I also understand that mental health nursing records are now kept within an Enhanced Care Plan but this is still a paper format and therefore the risk of inadequate information sharing and failing to store records remain. ”

Is this part of a recurring concern?

Yes — Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to routinely flag patient risks in the Oceana records system

Wider context from the report

“I heard in evidence that it is possible for patient risks to be ‘flagged’ within the Oceana records system to ensure that all staff are made aware of these. This was not done in Jack’s case and that this was not done as a matter of course, The Acting Medical Director was not aware of an established policy or procedure about using this existing functionality. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly record, store or audit paper observations and records

Wider context from the report

“Solent NHS Trust still relies on paper forms for some observations and record keeping within the mental health unit. In Jack’s case these were not scanned and stored which hampered the investigation and inquest. There remains a risk that where paper records are kept information is not properly recorded, stored or audited. ”

Is this part of a recurring concern?

Yes — Failure to assure the quality of clinical and care records; Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to integrate risk assessment tool outcomes into absconding-risk policies and operational requirements

Wider context from the report

“A ‘Mental Health Primary Disturbance Survey’ tool was used to assess Jack on his arrival at ED. This indicated that his risk level was ‘level 5+ black’ and this in turn set out a requirement of the mandatory presence of security guards. However when Jack absconded there was evidence that no security guards were present. There was evidence that clinicians made risk based decisions that such guards were not necessary. However I heard evidence that the hospital board were not aware of this tool mandating a security presence and that the tool outcomes were not reflected in trust policies about the risk of absconding. The Acting Medical Director has stated that this tool requires assessment as to whether it is fit for purpose. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of timely cross-local access to relevant electronic patient records

Wider context from the report

“I heard evidence that there is no systems or arrangements for the sharing of access to electronic medical records (such as SystmOne and RIO) outside of local areas and the Care and Health Information Exchange (CHIE) operating in the local area contains limited information. I also received evidence that the new NHS England National Record Locator system only acts as a flag to show who holds records rather than allowing access to clinicians. This fragmentation of patient records means that medical and mental health practitioners do not have quick access to relevant information about their patients. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer inpatient handovers from Word documents to SystmOne and train staff in the new process.

Verbatim wording from the response

“Work is continuing to transfer the handover from a Word document onto SystmOne. This was due to be completed by 01st October 2023, however due to changes in key staff members undertaking this change and the handover document provided on SystmOne that is in use in other clinical areas of Solent not being suitable for use in an acute psychiatric ward, there has been a delay to progress. Work is underway and expected to be completed, with staff trained in its use by the Clinical Practice Education Team by the end of January 2024. I am regretful that the service has not been able to deliver this change in handover process by the date previously proposed in my Witness Statement dated 09th August 2023. If HM Coroner would find it useful, I can provide a further update at the end of January when the SystmOne handover is live and in use.”

Source location

Response from Solent NHS Trust
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Portsmouth Hospitals University NHS Trust and continue supporting developments addressing emergency-department handover and shared patient care arrangements.

Verbatim wording from the response

“I hope that my letter has addressed the concerns raised from Mr Farrington’s inquest. I have noted that there were concerns addressed to both NHS England and Portsmouth Hospitals University NHS Trust in addition to Solent NHS Trust. I am pleased to report that our service has been working with Portsmouth Hospitals University NHS Trust to address the concern raised regarding handover on arrival at the Emergency Department and will continue to support Portsmouth Hospitals University NHS Trust in future developments and care arrangements for our shared patient groups.”

Source location

Response from Solent NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend inpatient handovers, audit clinical records, and escalate audit outcomes through governance meetings to assure handover quality and accuracy.

Verbatim wording from the response

“In order to mitigate the risk that the continued use of the handover outside of SystmOne presents, our Clinical Leadership Team are attending handovers to ensure good quality conversation and accuracy of information handed over and undertaking a quality audit of the clinical records. The outcomes from audits are then presented at the Inpatient Governance Meeting and can be escalated to the Mental Health Service Senior Leadership Team at Integrated Governance Meeting if required.”

Source location

Response from Solent NHS Trust
Page 1 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace paper-based clinical observation forms with electronic forms feeding directly into SystmOne, including tablet procurement and ward testing.

Verbatim wording from the response

“The Mental Health Service continues to record various clinical observations on paper-based forms, which are scanned into SystmOne. This includes therapeutic engagement and observations, physical observations, food and fluid charts. The service is working towards replacing the paper-based forms with an electronic form that feeds directly into SystmOne, and I am pleased to report that work is on track and planned to be implemented by 01st April 2024. The Service’s Clinical Matron has visited departments within Southern Health NHS Foundation Trust to view the system in use and is meeting regularly with Solent NHS Trust Information Specialist to ensure this will be ready to implement on time. This change also involves the procurement of tablets to record the information on, which will be tested in all areas of the wards.”

Source location

Response from Solent NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Integrated Care Board and regional acute trusts towards a paper-free electronic patient record.

Verbatim wording from the response

“The Trust fully agrees that the current hybrid between paper and electronic records creates greater complexity and inefficiency, impacting the ability of the multidisciplinary teams to locate all necessary information for each patient. The ambition of PHU and similar NHS Trusts who have not already done so is to move to a true paper free Electronic Patient Record (EPR). We are working with the Integrated Care Board (ICB) and other Acute Trusts in Hampshire and Isle of Wight to achieve that goal over time.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 4 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the standardised handover, triage and risk-assessment approach to ensure self-harm and absconding risks are considered at handover.

Verbatim wording from the response

“The Trust uses a Mental Health Primary Risk Assessment Survey Tool to assess patients on arrival to ED, this has been updated following this incident (see response to Q3). In addition, the use of a standardised handover triage and risk assessment tool are in review to ensure that patients’ risk of self-harm or absconding are considered at the point of handover.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a Trust-wide alert policy and standard operating process linking electronic systems to flag patient needs and risks.

Verbatim wording from the response

“The Trust Oceano System does have the facility to flag patients with specific needs, however there are challenges in the visibility of this for clinical staff. The Trust is undertaking an improvement programme for the way our electronic systems are used to ensure that they link with each other to flag patient needs and risks. This programme is being led by our Chief Nursing Information Officer in conjunction with divisional clinical and IT leads. This work, which is in development, will include a Trust Alert Policy and Standard Operating Process (SOP) for the use of alerts and is aimed to be in place by April 2024.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide temporary staff and partner mental health teams with electronic access to document assessments and care plans in Oceano.

Verbatim wording from the response

“Within the ED, bank and temporary members of staff are provided with a temporary ICT login, and a login for Oceano allowing for electronic documentation of patient assessment and delivery of care. Our partner organisations, Solent NHS Trust, and Southern Health Foundation Trust mental health teams, also now have access to Oceano allowing them to input their assessments and plan of care directly into the Trust’s ICT system negating the need for paper records.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 4 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Locate mental health nursing records within the Enhanced Care Plan for patients awaiting mental health placement.

Verbatim wording from the response

“As noted by the coroner, the Trust continues to work to improve its processes regarding the care and documentation of the care of patients with mental health needs. Patients awaiting mental health placement are predominantly cared for in the Acute Medical Unit (AMU) with the recent introduction of the mental health nursing records being located within the Enhanced Care Plan.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 4 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree an implementation timeline with Solent NHS Trust for its electronic handover system.

Verbatim wording from the response

“In addition to a proposed clinician-to-clinician discussion, our colleagues at Solent NHS Trust are working on developing an electronic handover system. This system will provide the ED team with more information about the patient’s needs and risks before they arrive. We will agree the timeline for implementing this system at the scheduled meeting on January 9, 2024.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an Emergency Department standard operating procedure for using mental health risk flags.

Verbatim wording from the response

“We are currently addressing the specific mental health flag requirement within the ED. We are developing a local Standard Operating Procedure (SOP) that will provide guidance to clinical staff on the appropriate use of the flag. Our goal is to have this SOP in place by February 2024.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Mental Health Primary Disturbance Survey to reflect current guidance and enhanced-observation escalation requirements.

Verbatim wording from the response

“We can confirm that the Trust has undertaken a full review of the Mental Health Primary Disturbance Survey in accordance with Acute Psychiatric Emergency guidance (APEx) and the Royal College of Emergency Clinicians Mental Health in Emergency Departments guidance (2023) updating the tool to reflect best practice guidance for enhanced observation requirement. The tool includes a clear guidance for escalation of concerns to senior nursing staff for support, this includes night-time and out of hours available support.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 3 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Flag patients with mental health requirements during Emergency Department safety huddles, including risks, resources and required safety measures.

Verbatim wording from the response

“We can advise that since the death of Jack Farrington the flagging of patients with a mental health requirement in the ED now occurs at the department's safety huddle which takes place every 2 hours throughout a 24-hour period. During this huddle, the department’s senior team highlight patients with a mental health requirement discussing:”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with Solent NHS Trust to review transfer-of-care priorities, including clinician-to-clinician discussion before Emergency Department transfer.

Verbatim wording from the response

“A meeting has been arranged with Solent NHS Trust on 9 January 2024 to review transfer of care priorities which will include clinician to clinician discussion prior to a patient’s transfer to the Emergency Department.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Solent NHS Trust is developing the electronic handover system, with implementation timing to be agreed jointly.

Verbatim wording from the response

“In addition to a proposed clinician-to-clinician discussion, our colleagues at Solent NHS Trust are working on developing an electronic handover system. This system will provide the ED team with more information about the patient’s needs and risks before they arrive. We will agree the timeline for implementing this system at the scheduled meeting on January 9, 2024.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 2 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Security personnel are not universally required; allocation remains situation- and case-specific, based on clinical risk assessment and mental-health-team input.

Verbatim wording from the response

“The allocation of security personnel to support the care of mental health patients is situation and case specific and may vary dynamically for any given individual patient. This is assessed by the local clinical team with support from the Mental Health Liaison team and regular review in the Mental Health huddle. As was discussed at the inquest, the presence of security staff can at times be provocative for Mental Health patients and cause an escalation in their distress and resultant behaviours. A collaborative approach is necessary whereby security staff work closely with mental health professionals and clinical staff to ensure a coordinated and appropriate response to patient needs, supported by risk assessments to ensure their safety and the safety of staff.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 3 · response
Published 13 November 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Run twice-daily senior-led mental health huddles to review patient risks, care plans and specialist nursing support.

    Stated by Portsmouth Hospitals University NHS TrustStated completedThe respondent said that this action was complete when they made their response on 13 November 2023.
  2. 2

    Recruit and appoint a senior mental health lead to oversee the related improvement workstream.

    Stated by Portsmouth Hospitals University NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.
  3. 3

    Continue partnership working through the Mental Health Coordinating Group and Mental Health Operational Board to improve care pathways and patient experience.

    Stated by Portsmouth Hospitals University NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 November 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run twice-daily senior-led mental health huddles to review patient risks, care plans and specialist nursing support.

Verbatim wording from the response

“The Trust has also introduced a twice daily Plan of Care Mental Health Huddle which is led by senior nursing staff and attended by all divisions and the in reach Southern Health NHS Foundation Trust Mental Health Liaison Team. The risks and plans for all Mental Health patients in the hospital, including the ED, are reviewed to ensure the best possible allocation of specialist nursing support is in place. The Mental Health Liaison Team is also available to provide guidance to staff out of hours.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 3 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and appoint a senior mental health lead to oversee the related improvement workstream.

Verbatim wording from the response

“The Trust is currently in the final stages of recruiting a senior lead for mental health. Once this individual is appointed, they will be responsible for overseeing the progress of this work stream. We are pleased to inform you that the successful candidate will assume the role no later than April 2024.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 3 · response
Published 13 November 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue partnership working through the Mental Health Coordinating Group and Mental Health Operational Board to improve care pathways and patient experience.

Verbatim wording from the response

“We are committed to continuing to work closely with our partner organisations to provide the best possible outcomes for patients with mental health needs who access our acute care services. The Trust hosts a Mental Health Coordinating group which meets bi-monthly in partnership with our system colleagues to review ways to improve the pathway and experience for patients. This group reports into the PHU Mental Health Operation Board which is chaired by the Deputy Medical Director and has membership from across our health and care system partners.”

Source location

Response from Portsmouth Hospitals University NHS Trust
Page 4 · response
Published 13 November 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026