PFD report

Andrew Richard Hogg · Prevention of Future Deaths report

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Issued 27 Nov 2019•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to review and reassess falls risk after sequential falls
    Part of recurring concern: Inadequate control of falls risks
  2. Lack of an escalation pathway following sequential falls
    Part of recurring concern: Failure to take timely escalation action when safety thresholds are breachedPart of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable escalation policy for care concerns
  3. Failure to conduct internal investigations into falls
    Part of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Arrange a GP or CPN review for any resident experiencing more than two falls within two weeks.

    Stated by Borough Care LtdStated plannedThe respondent said that this action was planned when they made their response on 28 December 2019.
  2. Action

    Review falls weekly in the PCS system, document actions, and update affected residents’ support plans.

    Stated by Borough Care LtdStated plannedThe respondent said that this action was planned when they made their response on 28 December 2019.
  3. Action

    Audit the falls-review process monthly through Area Managers’ audits.

    Stated by Borough Care LtdStated plannedThe respondent said that this action was planned when they made their response on 28 December 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Each individual fall was dealt with appropriately, although the overall number and timing of falls were not reviewed at that time.

    Stated by Borough Care LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review and reassess falls risk after sequential falls

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an escalation pathway following sequential falls

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Failure to take timely escalation action when safety thresholds are breached; Inadequate control of falls risks; Unreliable escalation policy for care concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct internal investigations into falls

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an adequate falls assessment policy

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete and update falls-related records

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable documentation of falls and related clinical response.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to proactively implement measures to reduce escalating falls risk

Wider context from the report

“I heard evidence of the sequence of falls which I have recounted above. While there may have been a falls assessment when Andrew first became resident at the home, there was no evidence before me of the nature and extent of that assessment. More particularly there was no evidence of any steps taken to review or reassess the falls risk following the falls Andrew had commencing in January 2019. There were some 7 falls before his final fall and it is a matter of concern that while each seems to have been dealt with reactively in that relevant assistance was sought, there were no steps considered to address what clearly was an escalating risk. In evidence I heard from ████████ who was the manager of the home (although I accept he was only recently in post). ████████ having given evidence as to the facts above accepted that insufficient measures were taken to address the risks which were evident. In particular he identified that:- 1. Not all the relevant paperwork was completed following the falls 2. There could have been engagement with other services such as the local falls clinic 3. Consideration should have been given to using available equipment such as a sensor mat and “silent minder” 4. Relevant information should have been updated onto the patient’s electronic record. While I welcome his insightful comments I remain concerned that 1. There was no adequate falls assessment policy 2. There was no obvious escalation pathway following the sequential falls Andrew had 3. There was no internal investigation into any of the falls which occurred 4. There was no consideration of steps which could have been taken to reduce the risk, whether by way of equipment or increased or more direct care supervision. It seems to me that each incident was dealt with reactively and individually with no proactive consideration given steps which could be taken to reduce or ameliorate the risk of falling which quite obviously was increasing. While it cannot be said that had such steps been taken Andrew would not have fallen when he did, I do think that the risk of that happening would have been substantially reduced. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a GP or CPN review for any resident experiencing more than two falls within two weeks.

Verbatim wording from the response

“However, to tighten up our process all home managers will be reviewing falls on our PCS (Person Centered Software) system on a weekly basis to ensure that falls are monitored more frequently. Managers will print the falls log for the week and add notes as to what actions have been taken. These notes will also be added to the support plans of those residents involved. Collectively as a group of managers we have also agreed that any resident who has more than two falls within a two week period we will arrange a review with their GP or CPN.”

Source location

2019-0400-Response-from-Borough-Care-Ltd-Redacted
Page 1 · response
Published 28 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review falls weekly in the PCS system, document actions, and update affected residents’ support plans.

Verbatim wording from the response

“However, to tighten up our process all home managers will be reviewing falls on our PCS (Person Centered Software) system on a weekly basis to ensure that falls are monitored more frequently. Managers will print the falls log for the week and add notes as to what actions have been taken. These notes will also be added to the support plans of those residents involved. Collectively as a group of managers we have also agreed that any resident who has more than two falls within a two week period we will arrange a review with their GP or CPN.”

Source location

2019-0400-Response-from-Borough-Care-Ltd-Redacted
Page 1 · response
Published 28 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the falls-review process monthly through Area Managers’ audits.

Verbatim wording from the response

“This process will be reviewed by our Area Managers as part of their monthly audit.”

Source location

2019-0400-Response-from-Borough-Care-Ltd-Redacted
Page 2 · response
Published 28 December 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Each individual fall was dealt with appropriately, although the overall number and timing of falls were not reviewed at that time.

Verbatim wording from the response

“I have investigated your concerns and I agree that each fall had been dealt with appropriately, but a review into the number of falls and the timescale in which the falls occurred did not appear to happen at that time.”

Source location

2019-0400-Response-from-Borough-Care-Ltd-Redacted
Page 1 · response
Published 28 December 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026