PFD report

Rebecca Begg · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 8 Dec 2021•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Lack of robust incident reviews
  2. Lack of clarity over authority to instruct room stripping after serious self-harm
  3. Untested observation-level support plans
    Part of recurring concern: Unreliable patient observation arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Review governance and quality-assurance procedures to audit incident reporting, review quality, care plans, and resulting changes.

    Stated by Heathcotes GroupStated completedThe respondent said that this action was complete when they made their response on 16 December 2021.
  2. Action

    Provide designated handover periods for staff to read or reread care plans and address identified knowledge gaps.

    Stated by Heathcotes GroupStated completedThe respondent said that this action was complete when they made their response on 16 December 2021.
  3. Action

    Install privacy-conscious CCTV near bedroom doors to review observation practice following events.

    Stated by Heathcotes GroupStated completedThe respondent said that this action was complete when they made their response on 16 December 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Heathcotes cannot implement a formal contact and escalation system with Nottinghamshire Healthcare NHS Foundation Trust because it lacks power and control.

    Stated by Heathcotes GroupUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of robust incident reviews

Wider context from the report

“Failure to monitor compliance with care plans, and a lack of robust incident reviews – whilst welcome changes are planned with improved audit and monitoring, this is not yet fully implemented ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity over authority to instruct room stripping after serious self-harm

Wider context from the report

“Lack of clarity regarding who can instruct for a room to be stripped following an incident of serious self harm ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Untested observation-level support plans

Wider context from the report

“As yet untested ‘observation level’ support plans ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a formalised contact and escalation system with Nottinghamshire Healthcare NHS Foundation Trust

Wider context from the report

“Lack of a system for formalised contact with Nottinghamshire Healthcare NHS Foundation Trust (NHCT), including if Heathcotes are unhappy about the response from the Mental Health teams, a means of escalation to NHCT senior team ”

Is this part of a recurring concern?

Yes — Unreliable coordination and escalation between care providers and mental health services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of inclusion of support workers in regular client meetings

Wider context from the report

“A lack of inclusion of support workers in regular meetings about clients- it is these staff working each day with clients, that can contribute to progress review, and if necessary to a change in the support plans and/or risk assessments ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of dedicated time for staff to read and digest care plans

Wider context from the report

“No dedicated time for staff to read and digest care plans ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to monitor compliance with care plans

Wider context from the report

“Failure to monitor compliance with care plans, and a lack of robust incident reviews – whilst welcome changes are planned with improved audit and monitoring, this is not yet fully implemented ”

Is this part of a recurring concern?

Yes — Failure to reliably assure compliance with care plans.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review governance and quality-assurance procedures to audit incident reporting, review quality, care plans, and resulting changes.

Verbatim wording from the response

“Full incident reviews are implemented, the Registered Manager reviews and follows up each incident and formally documents whether any action is required post incident. The Clinical team (which is made up of a Clinical Director, Head of Therapy, Mental Health Nurse and Assistant Psychologists), also have involvement in incident reviews now, and either have sessions with those involved (staff and people we support) to ensure the root cause is understood and different methods of support are offered or implemented to address any issues identified. Our internal governance and quality assurance procedures have been reviewed since the incident and the Quality Audit and the Monthly Provider visit both cover incident reporting. They also include reviewing and checking the quality of the reviews. In addition, they also check care plans and look for any changes made as a result of the incident.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 1 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide designated handover periods for staff to read or reread care plans and address identified knowledge gaps.

Verbatim wording from the response

“Dedicated time for staff to be able to take time out to read or re-read care plans is highlighted on the handover sheet. Several periods of time are identified so that if one slot is missed the staff can pick the other ones. Care Plan Knowledge Checks are conducted frequently, and if gaps in knowledge are identified we ensure that people re-read care plans and have an understanding that we are satisfied with. Senior Management consider the outcomes of the Care Plan Knowledge Checks during quality checks to ensure that staff are implementing the appropriate care. People are discussed during staff members supervisions which enables us to further ensure that staff are supporting people correctly in accordance to their needs and the guidance provided.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install privacy-conscious CCTV near bedroom doors to review observation practice following events.

Verbatim wording from the response

“review is documented and stored for future reference. The care plan is written in detail and provides staff with clear guidance on exactly what action to take. This process has been tested and used several times since being implemented. The whole process has been reviewed by the MDT and amended or adjusted as required. The observation changes have also been tested, as we are now able to review the CCTV following an event, which has been installed in proximity to bedroom doors (whilst ensuring privacy for those we support). Several audits have taken place to ensure staff are adhering to the observations in place and the frequency of them.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss care plans through staff supervision, staff meetings, and protected care-plan workshops for necessary amendments.

Verbatim wording from the response

“Care plans are discussed within staff supervisions and staff meetings, we also hold care plan workshops. These workshops give the Registered Manager and staff members protected time to review care plans and make any amendments relevant or necessary. Any new staff member that begins employment now has an extended induction period of 6 full days. New staff are not signed off as competent to support people alone until the Manager has done a complete knowledge check specifically concerning people’s care plans, needs and high risk areas. Knowledge checks around care planning and risk areas are undertaken every 8 weeks at random to ensure that staff have a good knowledge of what people’s needs are and how to support them. Observations are also undertaken to ensure that staff are supporting people the way their care plans prescribe them to.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the room-search policy and progress it through peer review.

Verbatim wording from the response

“The removal of risk items process has been reviewed. There are specific room searching care plans in place that provide clear guidance in terms of how to search, what to search for, how to remove any risk items and when to do so. Staff at any level of seniority can make the decision to search (in line with policy). The room search policy has been amended and is currently in the peer review process. The detail of the policy is that we practice least restrictive methods, for example if someone requires a high level of observation (constant line of sight), then we will not remove belongings from people unless they request it or unless there is a specific need to. Detail of this is within the policy and specific care plans. The observation care plan has been considered as part of this process, and the level of observation can impact on the removal of risk items.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement individualised observation care plans defining observation levels, responsibilities, methods, escalation, reduction decisions, and supporting documentation.

Verbatim wording from the response

“Several changes have been made in regards to compliance with care plans. An observation care plan has been formulated for each individual which includes information about that person, levels of observations they may require and why, when and who can implement the observations, how to undertake the observations and what process is followed to increase or decrease the observations. The decision to decrease observations is made by at least three members of the MDT (comprising of members of the Clinical team, Senior Operations team, the Registered Manager, Senior Compliance Managers. At least one person involved in the decision making is from the Clinical team and the”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 1 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement full incident reviews with Registered Manager follow-up, clinical-team involvement, documented actions, and root-cause support planning.

Verbatim wording from the response

“Full incident reviews are implemented, the Registered Manager reviews and follows up each incident and formally documents whether any action is required post incident. The Clinical team (which is made up of a Clinical Director, Head of Therapy, Mental Health Nurse and Assistant Psychologists), also have involvement in incident reviews now, and either have sessions with those involved (staff and people we support) to ensure the root cause is understood and different methods of support are offered or implemented to address any issues identified. Our internal governance and quality assurance procedures have been reviewed since the incident and the Quality Audit and the Monthly Provider visit both cover incident reporting. They also include reviewing and checking the quality of the reviews. In addition, they also check care plans and look for any changes made as a result of the incident.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 1 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide night-shift oversight through Registered Manager practice checks and Team Leaders present on every night shift.

Verbatim wording from the response

“consistent and safe working. The Registered Manager has spent time on night shifts with staff ensuring that they read and understand the support plans and people’s needs in the same way the day staff do. She has also worked shifts with them to observe practice and assure ourselves that they are following the guidance put into place. As previously confirmed, Team Leaders are also on every night shift to ensure further oversight.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 3 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce extended induction, competency sign-off, recurring knowledge checks, and practice observations covering care plans, needs, and high-risk areas.

Verbatim wording from the response

“Care plans are discussed within staff supervisions and staff meetings, we also hold care plan workshops. These workshops give the Registered Manager and staff members protected time to review care plans and make any amendments relevant or necessary. Any new staff member that begins employment now has an extended induction period of 6 full days. New staff are not signed off as competent to support people alone until the Manager has done a complete knowledge check specifically concerning people’s care plans, needs and high risk areas. Knowledge checks around care planning and risk areas are undertaken every 8 weeks at random to ensure that staff have a good knowledge of what people’s needs are and how to support them. Observations are also undertaken to ensure that staff are supporting people the way their care plans prescribe them to.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement room-search care plans defining searches, removal of risk items, decision authority, timing, and least-restrictive practice.

Verbatim wording from the response

“The removal of risk items process has been reviewed. There are specific room searching care plans in place that provide clear guidance in terms of how to search, what to search for, how to remove any risk items and when to do so. Staff at any level of seniority can make the decision to search (in line with policy). The room search policy has been amended and is currently in the peer review process. The detail of the policy is that we practice least restrictive methods, for example if someone requires a high level of observation (constant line of sight), then we will not remove belongings from people unless they request it or unless there is a specific need to. Detail of this is within the policy and specific care plans. The observation care plan has been considered as part of this process, and the level of observation can impact on the removal of risk items.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 2 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Heathcotes cannot implement a formal contact and escalation system with Nottinghamshire Healthcare NHS Foundation Trust because it lacks power and control.

Verbatim wording from the response

“Whilst we recognise the importance of this issue, it is beyond the power and control of Heathcotes to implement a system with Nottinghamshire Healthcare NHS Foundation Trust as they deal with numerous providers. Notwithstanding this, the changes we have made to our pre-admission process are designed to ensure that all appropriate documentation and knowledge is acquired before a resident moves into Moorgreen and will also ensure that the resident is registered with the appropriate professional bodies, such as the Community Mental Health Team before they move in should further assistance be required.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 3 · response
Published 16 December 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Strengthen pre-admission processes to obtain required documentation and knowledge and register residents with appropriate professional bodies before admission.

    Stated by Heathcotes GroupStated completedThe respondent said that this action was complete when they made their response on 16 December 2021.
  2. 2

    Store physical ligature items with incident reports to document what was used and how it was removed.

    Stated by Heathcotes GroupStated completedThe respondent said that this action was complete when they made their response on 16 December 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Some responsive training courses remain incomplete because they are delivered online and require long-distance attendance.

    Stated by Heathcotes GroupUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen pre-admission processes to obtain required documentation and knowledge and register residents with appropriate professional bodies before admission.

Verbatim wording from the response

“Whilst we recognise the importance of this issue, it is beyond the power and control of Heathcotes to implement a system with Nottinghamshire Healthcare NHS Foundation Trust as they deal with numerous providers. Notwithstanding this, the changes we have made to our pre-admission process are designed to ensure that all appropriate documentation and knowledge is acquired before a resident moves into Moorgreen and will also ensure that the resident is registered with the appropriate professional bodies, such as the Community Mental Health Team before they move in should further assistance be required.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 3 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Store physical ligature items with incident reports to document what was used and how it was removed.

Verbatim wording from the response

“Physical items used to tie ligatures are now stored with the incident report, so that we can be sure what was used and how it was removed.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 1 · response
Published 16 December 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Some responsive training courses remain incomplete because they are delivered online and require long-distance attendance.

Verbatim wording from the response

“In addition to the below response, we enclose the action plan which was previously submitted to you in November. You will note that the actions and changes have all been implemented with the exception of some training courses that are yet to be completed due to being on-line, long distance courses, and ████████ continues to have oversight of the implementation of the changes at Moorgreen and across Heathcotes more generally.”

Source location

2021-0416-Response-from-Heathcotes-Group_Published
Page 1 · response
Published 16 December 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026