PFD report

Phyllis TROMANS · Prevention of Future Deaths report

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Issued 1 Nov 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of pressure area care for patients positioned on trolleys in the Emergency Department
    Part of recurring concern: Failure to provide safe ongoing care during prolonged emergency-department staysPart of recurring concern: Inadequate management of pressure ulcers
  2. Failure to complete wound care plans
  3. Failure of post-death investigations to establish why care gaps occurred
    Part of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Use the updated Wound Assessment Chart to document skin assessments and treatment plans.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  2. Action

    Deliver targeted Emergency Department training on pressure-ulcer assessment, reporting, skin inspection and repositioning.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  3. Action

    Deliver repositioning training for Tissue Viability Link Workers with therapy-team pressure mapping and safe side-lying education.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of pressure area care for patients positioned on trolleys in the Emergency Department

Wider context from the report

“1. It is likely that Mrs Tromans' tissue damage started during her period in the Emergency Department. On admission, her Waterlow score indicated a high risk of pressure sores. That score was underestimated and the correct score would have indicated a very high risk. She spent almost 18 hours in ED, during which time she was positioned on a trolley without pressure area care. ”

Is this part of a recurring concern?

Yes — Failure to provide safe ongoing care during prolonged emergency-department stays; Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete wound care plans

Wider context from the report

“3. East Ground B ward had a paper version of a wound care plan which was designed to provide detailed monitoring of her skin condition and a treatment plan for pressure sore care. This was not completed at any stage. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of post-death investigations to establish why care gaps occurred

Wider context from the report

“4. The Matron's investigation into these gaps in care did not seek to establish why they had occurred. This raises a concern about the quality and efficacy of the Trust's post-death investigations which in turn raises a concern for future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Underestimation of pressure sore risk

Wider context from the report

“1. It is likely that Mrs Tromans' tissue damage started during her period in the Emergency Department. On admission, her Waterlow score indicated a high risk of pressure sores. That score was underestimated and the correct score would have indicated a very high risk. She spent almost 18 hours in ED, during which time she was positioned on a trolley without pressure area care. ”

Is this part of a recurring concern?

Yes — Inadequate management of pressure ulcers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adhere to scheduled repositioning intervals

Wider context from the report

“2. Mrs Tromans had a repositioning schedule in place when she was admitted to the Acute Medical Unit and subsequently to ward East Ground B. This required repositioning at no greater intervals of four hours to mitigate the risk of pressure sores. On a total of 22 occasions the schedule was not adhered to. This led to occasions where Mrs Tromans was left in the same position for up to 14 hours. ”

Is this part of a recurring concern?

Yes — Failure to reliably reposition patients at required intervals; Inadequate management of pressure ulcers; Unsafe moving and handling of patients.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the updated Wound Assessment Chart to document skin assessments and treatment plans.

Verbatim wording from the response

“The Trust has responded by updating its wound care tools and processes:”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver targeted Emergency Department training on pressure-ulcer assessment, reporting, skin inspection and repositioning.

Verbatim wording from the response

“In response to this, several measures are being taken to prevent future occurrences. Due to the increasing demand on the ED, which has led to patients spending longer than desirable periods in the department, the Tissue Viability team has collaborated with ED Matrons to implement a project aimed at reducing pressure ulcers in the ED. This includes:”

Source location

Response from University Hospitals Birmingham
Page 1 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver repositioning training for Tissue Viability Link Workers with therapy-team pressure mapping and safe side-lying education.

Verbatim wording from the response

“• Training: In December, two Tissue Viability Link Worker events focused on repositioning were held, with support from therapy teams using pressure mapping devices to identify pressure points and promote effective repositioning. The sessions also provided education on anatomy and physiology, with an emphasis on safe side-lying techniques to relieve pressure.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise post-death investigations to obtain individual statements from involved care staff and embed findings in roundtable reports.

Verbatim wording from the response

“In response to this, the leadership team has reflected on the investigation process and acknowledged the need for individual fact-finding interviews with staff involved in care delivery. Moving forward:”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly Acute Medical Unit repositioning audits, provide real-time feedback and reinforce schedule compliance through staff communications.

Verbatim wording from the response

“• Compliance Monitoring: A weekly audit of repositioning practices in the AMU is now being conducted, with real-time feedback provided to staff. The AMU also receives regular communications emphasizing the importance of following the repositioning schedule and completing daily care plans.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit Emergency Department trolley mattresses and establish a trolley-audit programme.

Verbatim wording from the response

“Furthermore, skin champions have been introduced in the ED, with staff undergoing comprehensive training. The department is also working on auditing trolley mattresses to ensure they provide effective pressure reduction, with plans for a trolley audit program in place.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce pressure-relieving trolley mattresses and heel-offloading pillows for Emergency Department patients.

Verbatim wording from the response

“In response to this, several measures are being taken to prevent future occurrences. Due to the increasing demand on the ED, which has led to patients spending longer than desirable periods in the department, the Tissue Viability team has collaborated with ED Matrons to implement a project aimed at reducing pressure ulcers in the ED. This includes:”

Source location

Response from University Hospitals Birmingham
Page 1 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Response Assessment Tool for senior-staff oversight of repositioning strategies and audit its compliance and quality.

Verbatim wording from the response

“• Response Assessment Tool (RAT): The Tissue Viability team has implemented the RAT to scope trust-acquired pressure ulcer events. This tool, which will be used by senior staff to ensure repositioning strategies are being followed, will be audited for compliance and quality.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and relaunch the Waterlow-score documentation booklet across the Trust.

Verbatim wording from the response

“• Documentation: A booklet supporting accurate completion of Waterlow scores is being updated and will soon be relaunched to ensure proper documentation across the Trust.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Introduce Emergency Department skin champions and provide their comprehensive training.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  2. 2

    Share investigation findings with relevant clinical teams and provide updates and action plans for learning implementation.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 November 2024.
  3. 3

    Share the case at the QEHB Care Quality Meeting and report resulting actions through clinical delivery groups’ Quality and Safety meetings.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  4. 4

    Deliver additional pressure-ulcer prevention and care training across ward areas through clinical educators and senior staff sessions.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2024.
  5. 5

    Monitor Emergency Department pressure-ulcer data through regular audits to assess intervention effectiveness.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 November 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Emergency Department skin champions and provide their comprehensive training.

Verbatim wording from the response

“Furthermore, skin champions have been introduced in the ED, with staff undergoing comprehensive training. The department is also working on auditing trolley mattresses to ensure they provide effective pressure reduction, with plans for a trolley audit program in place.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share investigation findings with relevant clinical teams and provide updates and action plans for learning implementation.

Verbatim wording from the response

“• Learning Dissemination: The findings from the investigation will be shared across all relevant clinical teams, with regular updates and action plans to ensure that lessons are learned and improvements are made.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case at the QEHB Care Quality Meeting and report resulting actions through clinical delivery groups’ Quality and Safety meetings.

Verbatim wording from the response

“The issues identified in Mrs Tromans’ care have prompted widespread changes across the Emergency Medicine, Acute Medicine, and Healthcare of Older People (HCOP) services. The case has been shared at the QEHB Care Quality Meeting to disseminate learning, and actions are being reported through clinical delivery groups’ Quality and Safety meetings. Additionally, improvements in care delivery, monitoring compliance with standards, and preventing future incidents of pressure ulcers will continue to be a focus for ongoing staff education, audits, and process improvements across the Trust.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver additional pressure-ulcer prevention and care training across ward areas through clinical educators and senior staff sessions.

Verbatim wording from the response

“• Education and Training: The clinical educator for the Healthcare of Older Patients (HCOP) service is delivering additional training across ward areas, with senior staff leading bi-monthly sessions to reinforce pressure ulcer prevention and care.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor Emergency Department pressure-ulcer data through regular audits to assess intervention effectiveness.

Verbatim wording from the response

“Assurance: The implementation of these measures will be monitored through regular audits of pressure ulcer data in the ED to assess effectiveness and identify areas requiring further intervention.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 1 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026