PFD report

Mr William Ivan McKibbin · Prevention of Future Deaths report

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Issued 28 Sep 2020•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Lack of documentation checks confirming bed brakes are on
    Part of recurring concern: Unreliable bed-brake safety controlsPart of recurring concern: Unreliable intentional-rounding systems
  2. Failure to maintain a culture in which staff can speak up about errors and poor practice
    Part of recurring concern: Failure to maintain an open and accountable safety culture
  3. Lack of a minimum-information standard for cross-hospital specialist advice communication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Promote appropriate reporting of deaths and patient safety incidents through regulatory activities.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2020.
  2. Action

    Review notifications guidance to clarify reporting requirements concerning the circumstances of a person’s death.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 19 November 2020.
  3. Action

    Promote and encourage NHS employers to complete Just and Learning Culture training and accredited learning packages.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    The Trust’s Duty of Candour policy and reported compliance, rated Good by the CQC, are considered sufficient arrangements for openness and transparency.

    Stated by Department of Health and Social CareExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of documentation checks confirming bed brakes are on

Wider context from the report

“2. It is a matter of concern that NHS nursing documentation, such as Intentional Rounding Checklists, in use at the Trust and in other hospitals, currently do not include ‘tick-box’ checks to confirm bed-rails are in the appropriate position, and the bed brakes are on. ”

Is this part of a recurring concern?

Yes — Unreliable bed-brake safety controls; Unreliable intentional-rounding systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain a culture in which staff can speak up about errors and poor practice

Wider context from the report

“1. The evidence heard at this inquest left me with residual concerns as to the prevailing culture at the Trust, and by extension, within the NHS. It was clear from the evidence that by the time of Mr McKibbin’s death, Managers from the Trust were aware at the very least that the brakes simply cannot have been applied to his bed at the time he sustained the fall which led to his death. Despite this, no confirmation of this fact was made to Mr McKibbin’s family, or in the report of his death to the Coroner. Similarly, this conclusion was not drawn by a number of internal investigations undertaken by the Trust, or indeed in evidence given to the court by Professor ████████, Chief Nurse and a member of the Trust’s board. For a duty of candour to have meaning, it is essential the prevailing culture of an organisation is one where staff have freedom to speak out. For the reasons set out by Sir ████████ QC in his PFD Report into events at Mid Staffordshire NHS Foundation Trust, unless staff of all levels feel able to speak up about their own errors, and to point out to highlight poor practice of others, a significant risk of future deaths will remain. ”

Is this part of a recurring concern?

Yes — Failure to maintain an open and accountable safety culture.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a minimum-information standard for cross-hospital specialist advice communication

Wider context from the report

“3. Given the operating model of the Trust, whereby different specialists provide services at different hospitals, it is a matter of concern that no proforma documentation / communication paradigm exists which sets out the minimum standard of information expected to be conveyed when a clinician seeks advice from a specialist based at another hospital. The risk of death in this regard is currently compounded by the fact that medical records from one hospital are not necessarily accessible from another site within the Trust group. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidance for identifying, securing and gathering evidence in clinical incident investigations

Wider context from the report

“4. In view of the importance of robust and reliable investigations into clinical incidents to reducing the risk of future deaths, it is a matter of concern that no guidance currently exists for on-call managers and investigators as to quickly identifying, securing and gathering relevant evidence. Improvements in gathering evidence would assist the Trust in reliably identifying the underlying cause or causes of incidents, which in turn would better inform actions to be taken with a view to reducing the risk of future deaths. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Statutory Notification process to require timely submission of relevant evidence about deaths

Wider context from the report

“5. In order to enhance learning from deaths, consideration should be given to modifying the Statutory Notification process following death of a service-user so as to require Registered Providers to lodge specified relevant evidence as to how the death occurred within a defined period. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of medical records across Trust hospital sites

Wider context from the report

“3. Given the operating model of the Trust, whereby different specialists provide services at different hospitals, it is a matter of concern that no proforma documentation / communication paradigm exists which sets out the minimum standard of information expected to be conveyed when a clinician seeks advice from a specialist based at another hospital. The risk of death in this regard is currently compounded by the fact that medical records from one hospital are not necessarily accessible from another site within the Trust group. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of documentation checks confirming bed-rails are in the appropriate position

Wider context from the report

“2. It is a matter of concern that NHS nursing documentation, such as Intentional Rounding Checklists, in use at the Trust and in other hospitals, currently do not include ‘tick-box’ checks to confirm bed-rails are in the appropriate position, and the bed brakes are on. ”

Is this part of a recurring concern?

Yes — Unreliable bedrail safety controls.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote appropriate reporting of deaths and patient safety incidents through regulatory activities.

Verbatim wording from the response

“our preferred option is to continue to receive this information through the NRLS /STEIS routes and promote the right level of reporting through our regulatory activities.”

Source location

2020-0185-Response-from-CQC-Redacted.pdf
Page 4 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review notifications guidance to clarify reporting requirements concerning the circumstances of a person’s death.

Verbatim wording from the response

“In general, we consider that the information received through NRLS/STEIS reports is adequate to enable CQC to fulfil its regulatory responsibilities. However, we will review our existing notifications guidance in light of the findings from Mr McKibbin’s death, to determine if it could be clearer about the reporting requirements relating to the circumstances of a person’s death. We have a programme to improve how we receive, analyse and assess the information we receive via NRLS and STEIS to monitor patient safety.”

Source location

2020-0185-Response-from-CQC-Redacted.pdf
Page 4 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote and encourage NHS employers to complete Just and Learning Culture training and accredited learning packages.

Verbatim wording from the response

“I have been sighted on the Trust’s comprehensive response and that as part of our commitments in the People Plan, NHS England and NHS Improvement is promoting and encouraging NHS employers to complete the free online Just and Learning Culture training and accredited learning packages to help them become fair, open and learning organisations where colleagues feel they can speak up.”

Source location

2020-0185-Response-from-NHS-England-and-NHS-Improvement-Redacted.pdf
Page 1 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review nursing documentation and its effectiveness in supporting individualized care plans through a Trust Task and Finish Group with academic partners.

Verbatim wording from the response

“The Falls Collaborative Research Sub-Group, co-chaired by the Trust’s Group Deputy Chief Nurse and international expert Professor ████████, Director of the National Institute for Health Research’s Older People & Frailty Policy Research Unit, has reviewed and approved the Trust’s Intentional Rounding documentation. The evidence base for rounding was considered at the Falls Collaborative meeting on 21ˢᵗ September 2020. Subsequently, a Task & Finish Group has been established within the Trust with support from academic partners to review the current nursing documentation and its effectiveness in contributing to the delivery of an individualised care plan for patients. A high-level literature review has been conducted on intentional rounding to inform this work programme.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 7 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Trust-wide electronic patient record, with implementation work underway toward the planned September 2022 go-live.

Verbatim wording from the response

“The matter of the clinical record is a valid concern and one that the Trust has recognised. To that end we have a detailed assessment of the risk and have been working with teams widely on the mitigation of the risks associated with paper and electronic records across our hospitals and services.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 8 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the newly developed First Responder document Trust-wide for every inpatient fall to record the immediate scene and required post-fall information.

Verbatim wording from the response

“In addition, in response to the learning arising out of the review of Mr McKibbin’s care, a First Responder document has been developed and brought into use Trust-wide from September 2020, included as part of the updated Falls Investigation template. This document has been designed to support staff in investigating the immediate scene following an inpatient fall. Key considerations for completion of the First Responder document have been disseminated to staff using the “Feedback Friday” campaign. This has included communicating that the First Responder document must be completed for all falls, even where patient harm is not suspected.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 7 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update falls documentation and policy to require immediate scene checks, bed-brake and bed-rail checks, falls-risk review, and appropriate care planning during intentional rounding.

Verbatim wording from the response

“The intentional rounding core documentation (attached at appendix 4) was adapted alongside the Trust’s Inpatient Falls Management Policy, Falls Care Plan, and Falls Investigation Template, with changes publicised via the Trust’s iNews communication on 9ᵗʰ September 2020 which included a spotlight on falls prevention and management. The updates to documentation were also circulated by the Group Deputy Chief Nurse on 11ᵗʰ September 2020. The changes were also highlighted specifically at Trafford General Hospital via the site Falls Specialist Nurse, with a poster and publicity campaign.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 6 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust’s Duty of Candour policy and reported compliance, rated Good by the CQC, are considered sufficient arrangements for openness and transparency.

Verbatim wording from the response

“I note your residual concerns as to the prevailing culture at the Trust, and by extension, within the NHS with regard to the Duty of Candour.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Current NRLS and STEIS reporting processes are considered adequate for the CQC to fulfil its regulatory responsibilities.

Verbatim wording from the response

“In relation to the matter of concern about notification requirements in relation to the deaths of service users and the information that is required of providers within a specified time period, I am aware that the CQC has written to you explaining the process for the reporting of deaths, or incidents of ‘severe harm’, to NHSE/I’s National Reporting and Learning System (NRLS) and STEIS (the strategic executive information system), and the way in which the CQC can review, request and assess information relating to reported incidents.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 3 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changing death-reporting arrangements would require legislative action brought forward by the Department of Health and Social Care.

Verbatim wording from the response

“Any changes to the current arrangement for reporting of deaths would require legislative change brought forward by the Department of Health and Social Care. CQC’s view is that creating a separate, and potentially parallel reporting requirement for providers could create confusion and undermine appropriate reporting to both routes with an impact on national learning from patient safety incidents. Therefore,”

Source location

2020-0185-Response-from-CQC-Redacted.pdf
Page 3 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NRLS/STEIS reporting is considered adequate for CQC’s regulatory responsibilities, so a separate direct death-notification requirement is not preferred.

Verbatim wording from the response

“The current arrangements by which CQC receives notifications of deaths via the NRLS rather than directly from NHS Trusts was put in place to reduce the complexity of reporting routes and minimise burden on NHS providers. Although direct notifications to CQC contain questions which have the potential to elicit more detail about a specific incident, the quality of the data is equally dependent on staff reporting culture and practice.”

Source location

2020-0185-Response-from-CQC-Redacted.pdf
Page 3 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about the wider NHS culture fall outside the Trust’s ability to comment; its response addresses culture within the Trust and Trafford General Hospital.

Verbatim wording from the response

“Whilst I cannot comment on the concerns about the wider NHS, I am confident that at a Trust level and locally at Trafford General Hospital the prevailing culture is one of openness and transparency. I am deeply sorry, as stated earlier, that the substandard management of the investigation and the poor communication with Mr McKibbin’s family left them and yourself with a different view. It is clear that the delays in sharing the report resulted in a lack of timely openness on our part but we sought to be honest at all times.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 5 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that managers knew the bed brakes were not applied, stating the unwitnessed fall and absent contemporaneous checks prevented that conclusion.

Verbatim wording from the response

“I share your concern that the assessment of the brakes was not undertaken immediately post Mr McKibbin’s fall. I also accept in full your findings in relation to the report completed, it was not of the quality I would expect and lacked some key questions and lines of enquiry. Those failings acknowledged; it is not accepted that the Managers from the Trust therefore knew the brakes could not have been on. Sadly, Mr McKibbin’s fall was unwitnessed and, as confirmed, the brakes were not checked at the time. The Trust position on this was that it could not be ascertained as to whether the brakes were on and that the bed rails were applied. I would draw your attention to page 4 of the report where it is noted that “Upon entering the room Mr”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 5 · response
Published 19 November 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. 1

    Introduce the Learning from Deaths programme to support NHS trusts to learn from mistakes, reduce risks and prevent future patient harm.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  2. 2

    Introduce Duty of Candour regulations requiring NHS providers to be open, transparent, informative and apologetic when care causes or may cause significant harm.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  3. 3

    Require NHS trusts to publish quarterly death figures linked to care problems and annually evidence learning and preventive actions in Quality Accounts.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  4. 4

    Publish national guidance standardising how NHS trusts review, investigate and learn from deaths, including meaningful engagement with bereaved families and carers.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  5. 5

    Improve receipt, analysis and assessment of NRLS and STEIS information to monitor patient safety.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2020.
  6. 6

    Explore and agree when the SBAR communication tool should be used for clinician-to-clinician discussions.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 November 2020.
  7. 7

    Use formalized red flags at initial incident review panels to identify investigation risks and arrange additional oversight where required.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  8. 8

    Revise and audit First Responder document use to improve usability and embed compliance toward the 100% target.

    Stated by Manchester University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2020.
  9. 9

    Share learning from the incident and investigation through Trust governance forums, clinical networks, site meetings, reports and staff presentations.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  10. 10

    Review local incident-investigation oversight processes across Trust hospitals and Managed Clinical Services and apply learning from the case.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  11. 11

    Implement a Rapid Learning Review and revised Serious Incident Panel process to strengthen investigation oversight while preparing for PSIRF.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  12. 12

    Operate the WTWA Quality Assurance Serious Incident Panel to identify incidents needing further investigation and appropriate independent investigation teams.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 November 2020.
  13. 13

    Deliver a further Trafford General Hospital learning session, formulate it as a 7 Minute Briefing, and disseminate it through additional governance forums.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 November 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing weekend arrangements provide senior clinical decision-making, diagnostics, specialist advice and therapy services, supporting safe care seven days a week.

    Stated by Manchester University NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the Learning from Deaths programme to support NHS trusts to learn from mistakes, reduce risks and prevent future patient harm.

Verbatim wording from the response

“To support NHS Trusts to learn from mistakes in order to reduce risks to future patients and avoid tragedies from happening in the first place, we introduced the Learning from Deaths programme in April 2017. The programme was established in response to the CQC’s 2016 report Learning, candour and accountability: a review of the way NHS trusts review and investigate the deaths of patients in England.², in which the CQC identified that learning from deaths needed much higher priority in the NHS and that many bereaved families did not experience the NHS as being open and transparent.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Duty of Candour regulations requiring NHS providers to be open, transparent, informative and apologetic when care causes or may cause significant harm.

Verbatim wording from the response

“The Duty of Candour Regulations¹ came into force in November 2014 for the NHS, which ensure that providers of NHS services are open and transparent with people who use services and their representatives in relation to care and treatment, when something goes wrong that appears to have caused harm or could lead to significant harm.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require NHS trusts to publish quarterly death figures linked to care problems and annually evidence learning and preventive actions in Quality Accounts.

Verbatim wording from the response

“From 2017-18, we have required NHS trusts to publish locally the numbers of deaths thought to be due to problems in care on a quarterly basis, and to evidence what they have learned and the actions taken to prevent such deaths on an annual basis in their Quality Accounts. This new level of transparency is fundamental to a culture of learning and ensuring the safety of NHS services.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish national guidance standardising how NHS trusts review, investigate and learn from deaths, including meaningful engagement with bereaved families and carers.

Verbatim wording from the response

“The first ever National Guidance on Learning from Deaths³ was published in 2017 and introduced a more standardised approach to the way Trusts review, investigate and learn from deaths. Guidance is clear that Trusts must also engage meaningfully with bereaved families and carers.”

Source location

2020-0185-Response-from-Dept.-of-Health-and-Social-Care-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve receipt, analysis and assessment of NRLS and STEIS information to monitor patient safety.

Verbatim wording from the response

“In general, we consider that the information received through NRLS/STEIS reports is adequate to enable CQC to fulfil its regulatory responsibilities. However, we will review our existing notifications guidance in light of the findings from Mr McKibbin’s death, to determine if it could be clearer about the reporting requirements relating to the circumstances of a person’s death. We have a programme to improve how we receive, analyse and assess the information we receive via NRLS and STEIS to monitor patient safety.”

Source location

2020-0185-Response-from-CQC-Redacted.pdf
Page 4 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore and agree when the SBAR communication tool should be used for clinician-to-clinician discussions.

Verbatim wording from the response

“The use of the Situation, Background, Assessment, Recommendation (SBAR) structured communication tool is recommended to facilitate efficient communication between clinicians or clinical teams. The SBAR allows staff to communicate assertively and effectively, reducing vagueness and the need for repetition. The SBAR process is available for staff to use should they wish but is not always the appropriate format in which to document or structure clinician to clinician discussion. I have asked my Medical Director to explore the use of the tool further to agree in what circumstances it should be used. All clinician to clinician discussions should be supported by professional record keeping and decisions clearly documented. Medical staff have been reminded of this as part of the shared learning in response to the concerns raised with regard to Mr McKibbin’s care.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 9 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use formalized red flags at initial incident review panels to identify investigation risks and arrange additional oversight where required.

Verbatim wording from the response

“The Trust undertakes a number of investigations every year to ensure that explanation is provided to patients and their families, and lessons are learned. Most of the investigations undertaken meet the standards set out but sadly there are a small number that have not. The Group Clinical Governance Team have reviewed these, alongside Mr McKibbin’s, and noted that some of these red flags are common to complex investigations³. The team have now formalised these and are using them at all initial incident review panels to identify where there may be a risk of the investigation standards not being met. If a risk is identified additional oversight arrangements are made and the issues openly discussed with investigation team members.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 10 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and audit First Responder document use to improve usability and embed compliance toward the 100% target.

Verbatim wording from the response

“An audit of compliance with the First Responder document and gauge of staff opinion was undertaken at two sites, across seven wards at Trafford General Hospital on 13ᵗʰ October 2020, and across seven wards at Wythenshawe Hospital on 14ᵗʰ October 2020. These wards were specifically selected using the Trust’s weekly falls report given the most recent falls had occurred at these locations, and the wards include all three clinical divisions. The audit demonstrated a 79% compliance rate in completion of the First Responder document, forming”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 7 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the incident and investigation through Trust governance forums, clinical networks, site meetings, reports and staff presentations.

Verbatim wording from the response

“The learning from Mr McKibbin’s care and subsequent investigation has been widely shared across our Hospitals and Managed Clinical Services. Reports have been made to the Board of Directors, the Trust Governors, our Commissioners and the Care Quality Commission. The events were also the subject of a Board of Directors Development Session in October.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 2 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review local incident-investigation oversight processes across Trust hospitals and Managed Clinical Services and apply learning from the case.

Verbatim wording from the response

“Discussion has been undertaken with all Hospitals and Managed Clinical Services across the Trust and all services have reviewed their local incident investigation oversight processes to ensure that they have applied the learning as a result of a review of this case.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 11 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Rapid Learning Review and revised Serious Incident Panel process to strengthen investigation oversight while preparing for PSIRF.

Verbatim wording from the response

“In preparation for this the Trust has already implemented some changes including, the implementation of a Rapid Learning Review which includes a process for agreeing the response to each incident and a revised Serious Incident Panel process, this will be supported by the red flag identification described earlier. The Serious Incident Panel process will be a time-limited measure for a period of 12 months to strengthen oversight of investigations whilst the PSIRF is implemented.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 11 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the WTWA Quality Assurance Serious Incident Panel to identify incidents needing further investigation and appropriate independent investigation teams.

Verbatim wording from the response

“In addition to the above changes at Group level Trust-wide, at the WTWA site specifically, a local Serious Incident Panel has been established to review serious incidents requiring further response. This will be overseen by the site Medical Director, Director of Nursing and Head of”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 11 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a further Trafford General Hospital learning session, formulate it as a 7 Minute Briefing, and disseminate it through additional governance forums.

Verbatim wording from the response

“learned were also presented at the Trust Falls Collaborative Group meeting. A further session is due to take place in November 2020 at Trafford General Hospital specifically to present and share lessons learned with staff in the form of a patient story, which will then be formulated into a “7 Minute Briefing” document, the purpose of which is to ensure that information is shared in a clear and concise way with a wide group of staff. It is also intended that once presented at Trafford General Hospital, this will again be presented at the Professional Board, the site Quality and Patient Safety Meeting and the Division of Medicine Governance Meeting. This will ensure that all lessons are widely shared and that we have included any concerns raised by yourself or Mr McKibbin’s family.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 3 · response
Published 19 November 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing weekend arrangements provide senior clinical decision-making, diagnostics, specialist advice and therapy services, supporting safe care seven days a week.

Verbatim wording from the response

“Weekend Care In respect of the specific point this gives rise to around weekend care, the Trust actively participates in the national improvement project ‘Seven Day Hospital Services’, which aims to ensure that patients receive consistently high-quality safe care every day of the week.”

Source location

2020-0185-Response-from-Manchester-University-NHS-Foundation-Trust-Redacted.pdf
Page 9 · response
Published 19 November 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026