PFD report

Alf REWIN · Prevention of Future Deaths report

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Issued 7 Oct 2019•Buckinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of overdose call categorisation to ensure timely ambulance response
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Unreliable ambulance call triage and re-triagePart of recurring concern: Unreliable category 3 ambulance assessment and response arrangements
  2. Failure to implement the local overdose response override at the outset
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Unreliable ambulance response-time standards and prioritisation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Deploy Release 18, including the Dx0124 disposition code, to identify higher-risk suicide cases for early clinical review.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 7 October 2019.
  2. Action

    Develop a disposition code for symptomatic accidental-overdose patients, subject to National Clinical Governance Group review, to enable urgent clinical risk assessment.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 7 October 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Ambulance response standards and category mappings are set by NHS England, not by NHS Pathways.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of overdose call categorisation to ensure timely ambulance response

Wider context from the report

“The National Ambulance Call Categories prescribed by NHS Pathways to ambulance services, including South Central Ambulance Service, who were the attending service in relation to Alf Rewin's death, indicate that an individual contacting emergency services himself or herself, having taken an overdose may be triaged through the national call handling pathway to a Category 3 Urgent Call. This category currently prescribes a target ambulance within 120 minutes. There is a concern that in cases of overdose, the patient is at risk of becoming unconscious or having a cardiac arrest or other potentially fatal event and will be unable to contact emergency services or be contacted by them subsequently, such that his or her call should at that stage then be regarded as Category 1 (with a 7 minute response time) or Category 2 (with an 18 minute response time). In Alf Rewin’s case, there existed a local policy to override the Category 3 120-minute response in overdose cases to provide a specific triage which could lead to a Category 2 18-minute response (although the 18-minute response was not, in fact, implemented at the outset in Alf Rewin’s case and he was initially allocated the national Category 3 response). It is understood that the national categorisation of overdose cases is under review. Whilst the Category 3 120-minute target may be the standard, subject to local variation, in relation to overdose cases where the patient is conscious, the risk of deaths arising during this period remains where the circumstances of the overdose might enable some counteractive treatment to be given, or successful resuscitation measures to be carried out, if there were to be earlier attendance and / or earlier hospitalisation. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Unreliable ambulance call triage and re-triage; Unreliable category 3 ambulance assessment and response arrangements.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement the local overdose response override at the outset

Wider context from the report

“The National Ambulance Call Categories prescribed by NHS Pathways to ambulance services, including South Central Ambulance Service, who were the attending service in relation to Alf Rewin's death, indicate that an individual contacting emergency services himself or herself, having taken an overdose may be triaged through the national call handling pathway to a Category 3 Urgent Call. This category currently prescribes a target ambulance within 120 minutes. There is a concern that in cases of overdose, the patient is at risk of becoming unconscious or having a cardiac arrest or other potentially fatal event and will be unable to contact emergency services or be contacted by them subsequently, such that his or her call should at that stage then be regarded as Category 1 (with a 7 minute response time) or Category 2 (with an 18 minute response time). In Alf Rewin’s case, there existed a local policy to override the Category 3 120-minute response in overdose cases to provide a specific triage which could lead to a Category 2 18-minute response (although the 18-minute response was not, in fact, implemented at the outset in Alf Rewin’s case and he was initially allocated the national Category 3 response). It is understood that the national categorisation of overdose cases is under review. Whilst the Category 3 120-minute target may be the standard, subject to local variation, in relation to overdose cases where the patient is conscious, the risk of deaths arising during this period remains where the circumstances of the overdose might enable some counteractive treatment to be given, or successful resuscitation measures to be carried out, if there were to be earlier attendance and / or earlier hospitalisation. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Unreliable ambulance response-time standards and prioritisation.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy Release 18, including the Dx0124 disposition code, to identify higher-risk suicide cases for early clinical review.

Verbatim wording from the response

“Release 18 changes:”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a disposition code for symptomatic accidental-overdose patients, subject to National Clinical Governance Group review, to enable urgent clinical risk assessment.

Verbatim wording from the response

“NHS Pathways has also recognised that those patients who have overdosed without suicidal intent and have symptoms (and so receive a Dx012 disposition and Category 3 ambulance) would benefit from having the same visibility within the Category 3 cohort as those with suicidal intent, so they can also be easily identified by clinicians working within ambulance control rooms for urgent remote clinical assessment of the risk to life. Further work by the NHS Pathways team is commencing in this area and, subject to review by the National Clinical Governance Group, a new disposition code will be introduced (similar to Dx0124) to enable this to occur. The Ambulance Response Programme will be made aware of this proposed change.”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ambulance response standards and category mappings are set by NHS England, not by NHS Pathways.

Verbatim wording from the response

“National ambulance call categories are not prescribed by NHS Pathways to ambulance services.”

Source location

2019-0469-Response-by-NHS-Digital
Page 3 · response
Published 7 October 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Pathways cannot automatically identify higher-risk overdoses from drugs taken because closed questions cannot safely capture the relevant variables.

Verbatim wording from the response

“A) Assessment of drugs taken”

Source location

2019-0469-Response-by-NHS-Digital
Page 5 · response
Published 7 October 2019

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Inform the Ambulance Response Programme about the proposed accidental-overdose disposition-code change.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 7 October 2019.
  2. 2

    Provide suicide-attempt care advice instructing call handlers to keep patients talking and follow local policy to obtain support until ambulance arrival.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 7 October 2019.
  3. 3

    Deploy amended Release 19 closing instructions encouraging first-party callers to contact someone while waiting for an ambulance.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 7 October 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Automatically re-categorising all suicidal cases to Category 2 is unlikely to provide faster responses and could introduce wider clinical risks.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform the Ambulance Response Programme about the proposed accidental-overdose disposition-code change.

Verbatim wording from the response

“NHS Pathways has also recognised that those patients who have overdosed without suicidal intent and have symptoms (and so receive a Dx012 disposition and Category 3 ambulance) would benefit from having the same visibility within the Category 3 cohort as those with suicidal intent, so they can also be easily identified by clinicians working within ambulance control rooms for urgent remote clinical assessment of the risk to life. Further work by the NHS Pathways team is commencing in this area and, subject to review by the National Clinical Governance Group, a new disposition code will be introduced (similar to Dx0124) to enable this to occur. The Ambulance Response Programme will be made aware of this proposed change.”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide suicide-attempt care advice instructing call handlers to keep patients talking and follow local policy to obtain support until ambulance arrival.

Verbatim wording from the response

“Release 16 (2018) introduced a new piece of care advice created to assist the call handler supporting a caller following a suicide attempt. Following the ambulance dispatch the care advice is to keep the patient talking and follow local policy to encourage additional support until the ambulance arrival.”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy amended Release 19 closing instructions encouraging first-party callers to contact someone while waiting for an ambulance.

Verbatim wording from the response

“C) Closing instructions have been amended for deployment in Release 19 following consultation with the 999 ambulance review group in July 2019, to encourage 1st party callers, whilst waiting for the ambulance, to contact someone at the end of the call. This is displayed as “If you do need to contact somebody do so now, then try to keep the line free as we may need to call you back”.”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Automatically re-categorising all suicidal cases to Category 2 is unlikely to provide faster responses and could introduce wider clinical risks.

Verbatim wording from the response

“A) Ambulance Response Programme discussions”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026