Alf REWIN · Prevention of Future Deaths report

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Issued 7 Oct 2019•Buckinghamshire

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of overdose call categorisation to ensure timely ambulance response
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Unreliable ambulance call triage and re-triagePart of recurring concern: Unreliable category 3 ambulance assessment and response arrangements
  2. Failure to implement the local overdose response override at the outset
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Unreliable ambulance response-time standards and prioritisation

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. NHS England

    Inform the Ambulance Response Programme about the proposed accidental-overdose disposition-code change.

  2. NHS England

    Deploy Release 18, including the Dx0124 disposition code, to identify higher-risk suicide cases for early clinical review.

  3. NHS England

    Provide suicide-attempt care advice instructing call handlers to keep patients talking and follow local policy to obtain support until ambulance arrival.

  4. NHS England

    Deploy amended Release 19 closing instructions encouraging first-party callers to contact someone while waiting for an ambulance.

  5. NHS England

    Develop a disposition code for symptomatic accidental-overdose patients, subject to National Clinical Governance Group review, to enable urgent clinical risk assessment.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. NHS England

    Ambulance response standards and category mappings are set by NHS England, not by NHS Pathways.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. NHS England

    NHS Pathways cannot automatically identify higher-risk overdoses from drugs taken because closed questions cannot safely capture the relevant variables.

    Unable to actThe respondent said that a constraint prevented them from taking the relevant action.
  3. NHS England

    Automatically re-categorising all suicidal cases to Category 2 is unlikely to provide faster responses and could introduce wider clinical risks.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of overdose call categorisation to ensure timely ambulance response

Wider context from the report

“The National Ambulance Call Categories prescribed by NHS Pathways to ambulance services, including South Central Ambulance Service, who were the attending service in relation to Alf Rewin's death, indicate that an individual contacting emergency services himself or herself, having taken an overdose may be triaged through the national call handling pathway to a Category 3 Urgent Call. This category currently prescribes a target ambulance within 120 minutes. There is a concern that in cases of overdose, the patient is at risk of becoming unconscious or having a cardiac arrest or other potentially fatal event and will be unable to contact emergency services or be contacted by them subsequently, such that his or her call should at that stage then be regarded as Category 1 (with a 7 minute response time) or Category 2 (with an 18 minute response time). In Alf Rewin’s case, there existed a local policy to override the Category 3 120-minute response in overdose cases to provide a specific triage which could lead to a Category 2 18-minute response (although the 18-minute response was not, in fact, implemented at the outset in Alf Rewin’s case and he was initially allocated the national Category 3 response). It is understood that the national categorisation of overdose cases is under review. Whilst the Category 3 120-minute target may be the standard, subject to local variation, in relation to overdose cases where the patient is conscious, the risk of deaths arising during this period remains where the circumstances of the overdose might enable some counteractive treatment to be given, or successful resuscitation measures to be carried out, if there were to be earlier attendance and / or earlier hospitalisation. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Unreliable ambulance call triage and re-triage; Unreliable category 3 ambulance assessment and response arrangements.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement the local overdose response override at the outset

Wider context from the report

“The National Ambulance Call Categories prescribed by NHS Pathways to ambulance services, including South Central Ambulance Service, who were the attending service in relation to Alf Rewin's death, indicate that an individual contacting emergency services himself or herself, having taken an overdose may be triaged through the national call handling pathway to a Category 3 Urgent Call. This category currently prescribes a target ambulance within 120 minutes. There is a concern that in cases of overdose, the patient is at risk of becoming unconscious or having a cardiac arrest or other potentially fatal event and will be unable to contact emergency services or be contacted by them subsequently, such that his or her call should at that stage then be regarded as Category 1 (with a 7 minute response time) or Category 2 (with an 18 minute response time). In Alf Rewin’s case, there existed a local policy to override the Category 3 120-minute response in overdose cases to provide a specific triage which could lead to a Category 2 18-minute response (although the 18-minute response was not, in fact, implemented at the outset in Alf Rewin’s case and he was initially allocated the national Category 3 response). It is understood that the national categorisation of overdose cases is under review. Whilst the Category 3 120-minute target may be the standard, subject to local variation, in relation to overdose cases where the patient is conscious, the risk of deaths arising during this period remains where the circumstances of the overdose might enable some counteractive treatment to be given, or successful resuscitation measures to be carried out, if there were to be earlier attendance and / or earlier hospitalisation. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Unreliable ambulance response-time standards and prioritisation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform the Ambulance Response Programme about the proposed accidental-overdose disposition-code change.

Verbatim wording from the response

“NHS Pathways has also recognised that those patients who have overdosed without suicidal intent and have symptoms (and so receive a Dx012 disposition and Category 3 ambulance) would benefit from having the same visibility within the Category 3 cohort as those with suicidal intent, so they can also be easily identified by clinicians working within ambulance control rooms for urgent remote clinical assessment of the risk to life. Further work by the NHS Pathways team is commencing in this area and, subject to review by the National Clinical Governance Group, a new disposition code will be introduced (similar to Dx0124) to enable this to occur. The Ambulance Response Programme will be made aware of this proposed change.”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy Release 18, including the Dx0124 disposition code, to identify higher-risk suicide cases for early clinical review.

Verbatim wording from the response

“Release 18 changes:”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide suicide-attempt care advice instructing call handlers to keep patients talking and follow local policy to obtain support until ambulance arrival.

Verbatim wording from the response

“Release 16 (2018) introduced a new piece of care advice created to assist the call handler supporting a caller following a suicide attempt. Following the ambulance dispatch the care advice is to keep the patient talking and follow local policy to encourage additional support until the ambulance arrival.”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy amended Release 19 closing instructions encouraging first-party callers to contact someone while waiting for an ambulance.

Verbatim wording from the response

“C) Closing instructions have been amended for deployment in Release 19 following consultation with the 999 ambulance review group in July 2019, to encourage 1st party callers, whilst waiting for the ambulance, to contact someone at the end of the call. This is displayed as “If you do need to contact somebody do so now, then try to keep the line free as we may need to call you back”.”

Source location

2019-0469-Response-by-NHS-Digital
Page 6 · response
Published 7 October 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a disposition code for symptomatic accidental-overdose patients, subject to National Clinical Governance Group review, to enable urgent clinical risk assessment.

Verbatim wording from the response

“NHS Pathways has also recognised that those patients who have overdosed without suicidal intent and have symptoms (and so receive a Dx012 disposition and Category 3 ambulance) would benefit from having the same visibility within the Category 3 cohort as those with suicidal intent, so they can also be easily identified by clinicians working within ambulance control rooms for urgent remote clinical assessment of the risk to life. Further work by the NHS Pathways team is commencing in this area and, subject to review by the National Clinical Governance Group, a new disposition code will be introduced (similar to Dx0124) to enable this to occur. The Ambulance Response Programme will be made aware of this proposed change.”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ambulance response standards and category mappings are set by NHS England, not by NHS Pathways.

Verbatim wording from the response

“National ambulance call categories are not prescribed by NHS Pathways to ambulance services.”

Source location

2019-0469-Response-by-NHS-Digital
Page 3 · response
Published 7 October 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Pathways cannot automatically identify higher-risk overdoses from drugs taken because closed questions cannot safely capture the relevant variables.

Verbatim wording from the response

“A) Assessment of drugs taken”

Source location

2019-0469-Response-by-NHS-Digital
Page 5 · response
Published 7 October 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Automatically re-categorising all suicidal cases to Category 2 is unlikely to provide faster responses and could introduce wider clinical risks.

Verbatim wording from the response

“A) Ambulance Response Programme discussions”

Source location

2019-0469-Response-by-NHS-Digital
Page 7 · response
Published 7 October 2019

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026