Amy Chiverall, a resident of Royley House Care Home, had an unwitnessed fall on 1 July 2020 and was later found to have multiple rib fractures and a traumatic pneumothorax. The concerns included that her fixed call bell was out of reach, medical attention was not sought in a timely manner, and post-fall observations were not conducted in line with care home policy.
RochCare (UK) Ltd