PFD report

Siân Louise WITHERIDGE · Prevention of Future Deaths report

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Issued 23 Oct 2017•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to review relevant historical mental health records
    Part of recurring concern: Failure to review relevant clinical records before care decisions
  2. Failure to distinguish denial of a suicide plan from refusal to answer
    Part of recurring concern: Inadequate mental health risk assessmentPart of recurring concern: Unreliable assessment of suicide and self-harm risk
  3. Disjointed coordination of care between crisis house and crisis team services
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to integrate mental health services across care settingsPart of recurring concern: Failure to provide continuity of patient carePart of recurring concern: Unreliable coordination of mental health crisis responsesPart of recurring concern: Unreliable crisis team care provision
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Reinforce detailed feedback to OneHousing staff and agreement of a written action plan when crisis team staff complete risk assessments.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. Action

    Check clinical-history review practice during regular staff supervision.

    Stated by North London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.
  3. Action

    Reinforce comprehensive clinical-record review, including the risk assessment, before staff see patients.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Information-sharing problems have been rectified through ready access to relevant clinical information and established communication channels.

    Stated by North London NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review relevant historical mental health records

Wider context from the report

“3. The crisis team staff (as opposed to the crisis house staff) did have access to Ms Witheridge’s mental health records, but they did not read them any further back than the first call to crisis house during that last episode, i.e. 25 May 2017, despite her very extensive past medical history. There seemed a lack of recognition of the importance of the notes, particularly the older notes. ”

Is this part of a recurring concern?

Yes — Failure to review relevant clinical records before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to distinguish denial of a suicide plan from refusal to answer

Wider context from the report

“5. There seemed a lack of understanding by the staff of the difference between a patient answering positively that they have no suicide plan and a patient simply refusing to answer a question about a suicide plan. False reassurance appeared to have been drawn from the latter. No arrangement was made for the crisis team to meet Ms Witheridge on 30 May. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable assessment of suicide and self-harm risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Disjointed coordination of care between crisis house and crisis team services

Wider context from the report

“6. The care offered to service users of Highbury Grove Crisis House and the Islington Crisis Team seemed disjointed and not dovetailed between OneHousing and Camden & Islington NHS Trust. For example, the crisis team members who gave evidence did not have any knowledge of the crisis house procedure for risk assessing before allowing leave. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to integrate mental health services across care settings; Failure to provide continuity of patient care; Unreliable coordination of mental health crisis responses; Unreliable crisis team care provision.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of mental health records to crisis house staff

Wider context from the report

“1. While Ms Witheridge was staying in Crisis House, her mental health records were not available to the OneHousing staff there. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk assessment plans failing to be enforceable in an open crisis facility

Wider context from the report

“4. One of the crisis team nurses made a plan for a risk assessment to be carried out before Ms Witheridge took any leave. However, this was an unenforceable plan, because Highbury Grove is an open facility. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient detail in written risk assessments provided to the crisis house

Wider context from the report

“2. I was told that the written risk assessment provided to Highbury Grove Crisis House was not as detailed as it should have been. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to arrange crisis team follow-up meetings

Wider context from the report

“5. There seemed a lack of understanding by the staff of the difference between a patient answering positively that they have no suicide plan and a patient simply refusing to answer a question about a suicide plan. False reassurance appeared to have been drawn from the latter. No arrangement was made for the crisis team to meet Ms Witheridge on 30 May. ”

Is this part of a recurring concern?

Yes — Failure to provide timely continuing mental health reviews and follow-up; Unreliable crisis team care provision.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce detailed feedback to OneHousing staff and agreement of a written action plan when crisis team staff complete risk assessments.

Verbatim wording from the response

“We are also going to move to undertaking joint risk assessments which will be completed by One Housing and C&I staff members. This will ensure that all risk factors as identified by all the staff caring for the patient are taken into account when formulating risk assessments and next steps. In cases where C&I staff conduct the risk assessment themselves, the Operations Manager and Team Manager for the crisis teams have reinforced to the teams the importance of providing detailed feedback to One Housing staff and agreeing a written plan of action for each patient.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Check clinical-history review practice during regular staff supervision.

Verbatim wording from the response

“The Assistant Practitioner acknowledged at the inquest that she should have read further back in the clinical records than she did. To ensure that the learning from this case is embedded within the teams, the operational manager and team manager of the crisis team have reinforced the importance of undertaking a comprehensive review of the clinical records, including reading the risk assessment, before seeing a patient. The practice of reading the history will be checked in regular supervisions.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce comprehensive clinical-record review, including the risk assessment, before staff see patients.

Verbatim wording from the response

“The Assistant Practitioner acknowledged at the inquest that she should have read further back in the clinical records than she did. To ensure that the learning from this case is embedded within the teams, the operational manager and team manager of the crisis team have reinforced the importance of undertaking a comprehensive review of the clinical records, including reading the risk assessment, before seeing a patient. The practice of reading the history will be checked in regular supervisions.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with OneHousing to establish shared access to clinical records and risk assessments for Highbury Grove staff.

Verbatim wording from the response

“We agree that Highbury Grove Crisis House staff should have access to our clinical records. To this end, we have been working with One Housing to enable members of their staff to acquire access to our IT system. We are aiming to have shared access in place in early 2018 following staff completing the relevant training and necessary checks.”

Source location

2017-0305-Response
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce joint risk assessments completed by OneHousing and Camden and Islington staff.

Verbatim wording from the response

“We are also going to move to undertaking joint risk assessments which will be completed by One Housing and C&I staff members. This will ensure that all risk factors as identified by all the staff caring for the patient are taken into account when formulating risk assessments and next steps. In cases where C&I staff conduct the risk assessment themselves, the Operations Manager and Team Manager for the crisis teams have reinforced to the teams the importance of providing detailed feedback to One Housing staff and agreeing a written plan of action for each patient.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the risk assessment to ensure it contains comprehensive risk history, previous suicide attempts and current risk factors.

Verbatim wording from the response

“We have reviewed our risk assessment and I have enclosed a copy for your information. We are satisfied that it contains a comprehensive risk history and that it includes sufficient detail about previous suicide attempts and risk factors.”

Source location

2017-0305-Response
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Information-sharing problems have been rectified through ready access to relevant clinical information and established communication channels.

Verbatim wording from the response

“We are aware that Highbury Grove has sent you our ‘Working Protocol’ setting out how our teams work together. As set out earlier, we accept that there have been challenges with information sharing. We are confident however that this has been rectified and Highbury Grove and staff will in the future have ready access to all the relevant clinical information.”

Source location

2017-0305-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The reviewed risk assessment contains sufficient detail about previous suicide attempts and current risk factors.

Verbatim wording from the response

“We have reviewed our risk assessment and I have enclosed a copy for your information. We are satisfied that it contains a comprehensive risk history and that it includes sufficient detail about previous suicide attempts and risk factors.”

Source location

2017-0305-Response
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The nurse’s plan to check the patient’s mental state before leave was not inappropriate because staff could take emergency action if necessary.

Verbatim wording from the response

“The nurse in question was unable to attend the inquest to explain his plan. However, he was certainly aware that Highbury Grove is an open facility and that Ms Witheridge could not have forcibly been prevented from leaving the premises. The nurse’s intention in asking Highbury Grove staff to check in with Ms Witheridge before she took any leave was for them to obtain an impression of her mental state and to make an assessment as to whether she was safe to leave. If staff considered that Ms Witheridge was at immediate risk of self-harm before leaving the premises then immediate action could have been taken such as trying to persuade Ms Witheridge to stay or calling emergency services. As such, whilst staff were aware that Ms Witheridge could not be detained at Highbury Grove, he was ensuring that an additional check was undertaken before she left the premises.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Jointly investigate all deaths connected to Highbury Grove Crisis House to identify service-delivery problems holistically.

    Stated by North London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 27 November 2017.
  2. 2

    Provide medical records at future inquests.

    Stated by North London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 27 November 2017.
  3. 3

    Meet regularly with Highbury Grove staff to discuss service operation and identify problems.

    Stated by North London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 27 November 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    There was no immediate risk of harm on 29 May because the patient remained willing to engage with treatment and medication.

    Stated by North London NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. 2

    A Mental Health Act assessment was considered but was not needed when the patient sought to self-discharge.

    Stated by North London NHS Foundation TrustNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Jointly investigate all deaths connected to Highbury Grove Crisis House to identify service-delivery problems holistically.

Verbatim wording from the response

“Following this inquest we have also agreed to jointly investigate all deaths connected to the Highbury Grove Crisis House to ensure that a holistic approach is taken so that all service delivery problems are identified.”

Source location

2017-0305-Response
Page 4 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide medical records at future inquests.

Verbatim wording from the response

“We are sorry that we did not bring the medical records to the inquest. We will ensure that we do so in the future.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet regularly with Highbury Grove staff to discuss service operation and identify problems.

Verbatim wording from the response

“We would like to assure you that we have good channels of communication with Highbury Grove, and our senior operational staff meet with the Highbury Grove team regularly to discuss how our service is working, and to identify whether there are problems in particular areas.”

Source location

2017-0305-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There was no immediate risk of harm on 29 May because the patient remained willing to engage with treatment and medication.

Verbatim wording from the response

“However, on 29 May, we did not consider there to be an immediate risk of harm to self because Ms Witheridge was willing to engage in her treatment plan after her meeting with the Assistant Practitioner, she was compliant with her medication, and she was willing to pursue treatment.”

Source location

2017-0305-Response
Page 3 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A Mental Health Act assessment was considered but was not needed when the patient sought to self-discharge.

Verbatim wording from the response

“This is not dissimilar to the assessment which would take place with an informal patient before they leave a ward. We do not consider that the nurse’s action in this instance was inappropriate. A mental health assessment was an option that the crisis team was actively considering. However, they did not consider it was needed when Ms Witheridge sought to self-discharge on 27 May.”

Source location

2017-0305-Response
Page 2 · response
Published 27 November 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026