PFD report

Hedley Greenland · Prevention of Future Deaths report

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Issued 26 Sep 2017•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to flush indwelling catheters when required
    Part of recurring concern: Unreliable management of urinary catheters
  2. Failure to use the Catheter Care Bundle
  3. Lack of training in male catheterisation
    Part of recurring concern: Unsafe catheterisation practice
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Maintain a central electronic booking and attendance diary for community catheterisation training.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 2 October 2017.
  2. Action

    Share catheter bundles and urinary-catheter passports with the Long Term Care Team for dissemination to nursing and care-home staff.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  3. Action

    Assign community catheterisation training to the Community Continence Service and secondary-care training to secondary care.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Care-home staff are not obliged to attend training, and attendance depends on providers releasing staff.

    Stated by Swansea Bay University Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to flush indwelling catheters when required

Wider context from the report

“(1) A fluid balance chart should have been used by nursing staff to monitor fluid intake and urine output. There was no evidence that one had been thus rendering it impossible to measure urine output which might have indicated a blockage and/or infection. It was apparent during the course of the evidence that the nurse in charge of Mr Greenland's care did not consider actively monitoring his urine output, neither did she consider flushing the catheter. There was no written handover, as the evidence showed is normally the practice, to the incoming nursing team the following morning. There was no clear evidence that the lack of urine output had been noted by the night shift with a view to escalating his care. The evidence revealed that there was no urine output for at least 9 hours but probably substantially more than that. ”

Is this part of a recurring concern?

Yes — Unreliable management of urinary catheters.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use the Catheter Care Bundle

Wider context from the report

“(3) There was no evidence in the medical/nursing notes that the "Catheter Care Bundle" was being used. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training in male catheterisation

Wider context from the report

“(2) The qualified nurse on duty overnight 16th/17th December was not trained in male catheterisation. ”

Is this part of a recurring concern?

Yes — Unsafe catheterisation practice.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding, knowledge and training in long-term indwelling catheter management

Wider context from the report

“(4) The evidence given by two nurses involved in Mr Greenland's care revealed a clear lack of understanding, knowledge and training as to how to manage a long term indwelling catheter. ”

Is this part of a recurring concern?

Yes — Unreliable management of urinary catheters.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide written handover to incoming nursing teams

Wider context from the report

“(1) A fluid balance chart should have been used by nursing staff to monitor fluid intake and urine output. There was no evidence that one had been thus rendering it impossible to measure urine output which might have indicated a blockage and/or infection. It was apparent during the course of the evidence that the nurse in charge of Mr Greenland's care did not consider actively monitoring his urine output, neither did she consider flushing the catheter. There was no written handover, as the evidence showed is normally the practice, to the incoming nursing team the following morning. There was no clear evidence that the lack of urine output had been noted by the night shift with a view to escalating his care. The evidence revealed that there was no urine output for at least 9 hours but probably substantially more than that. ”

Is this part of a recurring concern?

Yes — Unreliable clinical handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and escalate absent urine output

Wider context from the report

“(1) A fluid balance chart should have been used by nursing staff to monitor fluid intake and urine output. There was no evidence that one had been thus rendering it impossible to measure urine output which might have indicated a blockage and/or infection. It was apparent during the course of the evidence that the nurse in charge of Mr Greenland's care did not consider actively monitoring his urine output, neither did she consider flushing the catheter. There was no written handover, as the evidence showed is normally the practice, to the incoming nursing team the following morning. There was no clear evidence that the lack of urine output had been noted by the night shift with a view to escalating his care. The evidence revealed that there was no urine output for at least 9 hours but probably substantially more than that. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable escalation of abnormal clinical observations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to actively monitor urine output

Wider context from the report

“(1) A fluid balance chart should have been used by nursing staff to monitor fluid intake and urine output. There was no evidence that one had been thus rendering it impossible to measure urine output which might have indicated a blockage and/or infection. It was apparent during the course of the evidence that the nurse in charge of Mr Greenland's care did not consider actively monitoring his urine output, neither did she consider flushing the catheter. There was no written handover, as the evidence showed is normally the practice, to the incoming nursing team the following morning. There was no clear evidence that the lack of urine output had been noted by the night shift with a view to escalating his care. The evidence revealed that there was no urine output for at least 9 hours but probably substantially more than that. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use fluid balance charts to monitor fluid intake and urine output

Wider context from the report

“(1) A fluid balance chart should have been used by nursing staff to monitor fluid intake and urine output. There was no evidence that one had been thus rendering it impossible to measure urine output which might have indicated a blockage and/or infection. It was apparent during the course of the evidence that the nurse in charge of Mr Greenland's care did not consider actively monitoring his urine output, neither did she consider flushing the catheter. There was no written handover, as the evidence showed is normally the practice, to the incoming nursing team the following morning. There was no clear evidence that the lack of urine output had been noted by the night shift with a view to escalating his care. The evidence revealed that there was no urine output for at least 9 hours but probably substantially more than that. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Unreliable recording of fluid balance information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a central electronic booking and attendance diary for community catheterisation training.

Verbatim wording from the response

“Since this incident a review has been undertaken. The Health Board have now implemented a booking and attendance system at community training which is to be recorded using an electronic central booking diary. This will ensure that accurate records are maintained of those who have attended training. It will also highlight areas where staff have not attended training.”

Source location

2017-0235-Response
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share catheter bundles and urinary-catheter passports with the Long Term Care Team for dissemination to nursing and care-home staff.

Verbatim wording from the response

“Good practice documentation will be shared with the Long Term Care Team on the 31st October 2017 when the Community Continence Service and Long Term Care Team meet. This will include catheter bundles, patient urinary catheter passport for dissemination to Nursing/Care home staff. The care home sector are not currently using the above documentation in totality as the catheter passport is a new document which was recently introduced to the hospital & community setting and will now be extended to care homes.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign community catheterisation training to the Community Continence Service and secondary-care training to secondary care.

Verbatim wording from the response

“Furthermore, where training for catheterisation was shared previously between all Continence Assessors, the Community Continence Service will now take responsibility for training community staff and secondary care will train staff in the secondary care setting.”

Source location

2017-0235-Response
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Health Board nursing-home assessors in urinary-catheter management and documentation, enabling practice measurement against agreed standards.

Verbatim wording from the response

“The Health Board’s Nursing home assessors will receive training from the Community Continence Service regarding the management of urinary catheters including documentation. This will provide an opportunity for Health Board Nursing Home assessors to share good practice and to measure practice within the Care home setting against agreed standards of practice.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share catheterisation training dates with the Long Term Care Team to monitor attendance by care home and identify non-participating homes for closer monitoring.

Verbatim wording from the response

“Training dates for catheterisation have been shared with Long Term Care Team to ensure the Health Board are able to monitor attendance from each care home. The Long Term Care Team work in partnership with Local Authority to monitor standards within the care home setting, part of this process is to review each care homes training register. Care homes that are not participating in training will be identified and monitored closely to improve compliance.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care-home staff are not obliged to attend training, and attendance depends on providers releasing staff.

Verbatim wording from the response

“The Health Board also offers this training to registered nurses within the nursing home setting, however they are not obliged to attend. The Health Board encourages providers to nominate staff to attend the various training sessions offered, unfortunately the Health Board is reliant on the provider being able to release staff to attend.”

Source location

2017-0235-Response
Page 1 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Because of the region’s large care-home workforce, only general continence training can be offered to all staff.

Verbatim wording from the response

“Long Term Care Team will explore the feasibility of setting up a network of ‘Continence Champions’ where additional training could be provided by the Community Continence Service to cascade in all homes. Due to the large number of care home staff in the region the Health Board can offer a general level of continence training to care home staff, however, Continence Champions will be provided with a more intense programme of training to ensure they can support and advise their colleagues. Additionally, a continence e-learning link will be shared with Long Term care team for dissemination to Nursing/Care home staff.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Explore establishing a network of Continence Champions with enhanced training to support and advise care-home colleagues.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  2. 2

    Share a continence e-learning link with the Long Term Care Team for dissemination to nursing and care-home staff.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  3. 3

    Send a Community Continence Service representative to care-home providers’ meetings to share relevant updates, lessons learned and good practice.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.
  4. 4

    Extend the newly introduced urinary-catheter passport documentation to care homes.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 2 October 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore establishing a network of Continence Champions with enhanced training to support and advise care-home colleagues.

Verbatim wording from the response

“Long Term Care Team will explore the feasibility of setting up a network of ‘Continence Champions’ where additional training could be provided by the Community Continence Service to cascade in all homes. Due to the large number of care home staff in the region the Health Board can offer a general level of continence training to care home staff, however, Continence Champions will be provided with a more intense programme of training to ensure they can support and advise their colleagues. Additionally, a continence e-learning link will be shared with Long Term care team for dissemination to Nursing/Care home staff.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share a continence e-learning link with the Long Term Care Team for dissemination to nursing and care-home staff.

Verbatim wording from the response

“Long Term Care Team will explore the feasibility of setting up a network of ‘Continence Champions’ where additional training could be provided by the Community Continence Service to cascade in all homes. Due to the large number of care home staff in the region the Health Board can offer a general level of continence training to care home staff, however, Continence Champions will be provided with a more intense programme of training to ensure they can support and advise their colleagues. Additionally, a continence e-learning link will be shared with Long Term care team for dissemination to Nursing/Care home staff.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send a Community Continence Service representative to care-home providers’ meetings to share relevant updates, lessons learned and good practice.

Verbatim wording from the response

“Representative of Community Continence Service to attend the Care home providers meeting. All care homes in the region are represented in these meetings, the meeting allows care home managers and owners to receive updates and awareness sessions on relevant topics relating to health and social care. This is also an opportunity to share lessons learnt and good practice.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend the newly introduced urinary-catheter passport documentation to care homes.

Verbatim wording from the response

“Good practice documentation will be shared with the Long Term Care Team on the 31st October 2017 when the Community Continence Service and Long Term Care Team meet. This will include catheter bundles, patient urinary catheter passport for dissemination to Nursing/Care home staff. The care home sector are not currently using the above documentation in totality as the catheter passport is a new document which was recently introduced to the hospital & community setting and will now be extended to care homes.”

Source location

2017-0235-Response
Page 2 · response
Published 2 October 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026