PFD report

Billie Diane WICKS · Prevention of Future Deaths report

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Issued 13 Mar 2025•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
22

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised6

  1. Understaffing of the emergency department, including insufficient staff to take basic observations
    Part of recurring concern: Insufficient emergency-department capacity for timely patient carePart of recurring concern: Insufficient emergency-department staffing capacity for safe patient carePart of recurring concern: Insufficient medical staffing capacity for timely patient care
  2. Failure to perform hourly observations in the emergency department
    Part of recurring concern: Unreliable patient observation arrangements
  3. Failure to administer the first antibiotic dose in the emergency department
    Part of recurring concern: Failure to provide required medication promptly when clinically neededPart of recurring concern: Unsafe medication administration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Review day and night emergency-department staffing skill mix.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 March 2025.
  2. Action

    Use a cross-site multidisciplinary working group to oversee PEWS implementation, education, staffing, guidelines and risk evaluation.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.
  3. Action

    Provide mandatory induction and continuing teaching on paediatrics, deterioration, escalation, TTA medication use and individualized safety-netting.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Earlier antibiotics were unlikely to have altered Billie’s outcome because the infection was likely viral, although earlier treatment may benefit similar patients.

    Stated by Royal Free London NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Understaffing of the emergency department, including insufficient staff to take basic observations

Wider context from the report

“1. At inquest, I heard repeatedly that on the night Billie attended, the Royal Free emergency department was understaffed, and that it remains understaffed of doctors, nurses, and even a healthcare assistant who could take basic observations. Billie should have had observations every hour. If she had had these observations, the emergency registrar who discharged her would have recognised that she was not as well as he thought, and would have sought senior medical review. That senior medical review would have changed the course of her management and saved her life. Following the inquest touching on the death of Daniel Klosi, I wrote to you on 16 August 2024 about a lack of observations in the emergency department of the Royal Free. Although the circumstances were different, there is a theme. ”

Is this part of a recurring concern?

Yes — Insufficient emergency-department capacity for timely patient care; Insufficient emergency-department staffing capacity for safe patient care; Insufficient medical staffing capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to perform hourly observations in the emergency department

Wider context from the report

“1. At inquest, I heard repeatedly that on the night Billie attended, the Royal Free emergency department was understaffed, and that it remains understaffed of doctors, nurses, and even a healthcare assistant who could take basic observations. Billie should have had observations every hour. If she had had these observations, the emergency registrar who discharged her would have recognised that she was not as well as he thought, and would have sought senior medical review. That senior medical review would have changed the course of her management and saved her life. Following the inquest touching on the death of Daniel Klosi, I wrote to you on 16 August 2024 about a lack of observations in the emergency department of the Royal Free. Although the circumstances were different, there is a theme. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to administer the first antibiotic dose in the emergency department

Wider context from the report

“2. The registrar who saw Billie the night before her death prescribed an antibiotic, but he was not in the habit of giving the first dose in the department and he did not on this occasion. This meant that Billie’s infection was not tackled as quickly as it could have been. This seems to indicate a training and potentially a guideline need. ”

Is this part of a recurring concern?

Yes — Failure to provide required medication promptly when clinically needed; Unsafe medication administration.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of training or guidance on adult-onset asthma

Wider context from the report

“3. At the time of Billie’s presentation, the registrar was unaware of the possibility of adult onset asthma. This seems to indicate a training and potentially a guideline need. ”

Is this part of a recurring concern?

Yes — Unreliable asthma care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Safety-netting advice failing to provide a meaningful instruction when patients have already sought help for the same concern

Wider context from the report

“4. I heard that Billie was safely netted when she was discharged. Her parents were told to bring her back if they had any concerns. I have heard this safety netting advice being described many, many times in different inquests. What worries me about it in this context is that Billie’s parents had brought her to hospital because they were concerned. They were then reassured by hospital staff. It is therefore difficult to see how this particular advice could be a meaningful instruction. In reality, her parents’ initial concern was well placed and they had responded to it appropriately by bringing Billie to hospital. When Billie began to deteriorate again, her parents’ natural instinct had been blunted by their first visit to the hospital. ”

Is this part of a recurring concern?

Yes — Inadequate safety-netting advice for patients and carers.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to include blood pressure in the national paediatric early warning score

Wider context from the report

“5. Whilst I doubt that it would have made a difference in this case, I understand that blood pressure is not yet an observation included in the national paediatric early warning score (PEWS). ”

Is this part of a recurring concern?

Yes — Unreliable clinical Early Warning Score systems for deterioration; Unreliable paediatric early warning score (PEWS) systems.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review day and night emergency-department staffing skill mix.

Verbatim wording from the response

“2. Senior matron for Emergency Department to review staffing skill mix for day and night shifts. | Senior matron, Emergency Department | 30/05/2025 | Copy of the business plan”

Source location

Response from Royal Free Hospitals
Page 5 · response
Published 17 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a cross-site multidisciplinary working group to oversee PEWS implementation, education, staffing, guidelines and risk evaluation.

Verbatim wording from the response

“In response to this case a cross-site working group has been established to unify the recognition and actions to be taken in a deteriorating child. This includes all Royal Free London (RFL) hospital sites and has multi-disciplinary membership. Meetings are held on a 2-weekly basis and the group oversees the progress of the implementation of the national PEWS, education, staffing, guidelines and risk evaluation.”

Source location

Response from Royal Free Hospitals
Page 4 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory induction and continuing teaching on paediatrics, deterioration, escalation, TTA medication use and individualized safety-netting.

Verbatim wording from the response

“• All new doctors starting in the Emergency Department, now receive a mandatory teaching session at induction focusing on paediatrics and paediatric deterioration and escalation with regular sessions timetabled ongoing to maintain this education.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure sufficient adult TTA medication stock and assign medication-stock responsibilities in job planning.

Verbatim wording from the response

“This pharmacy resource has also been explored in greater detail in the Patient Safety Incident Investigation (PSII) and appropriate actions have been added to monitor progress of the business case previously referred to. An additional action to ensure there is sufficient supply of medication in the adult TTA stock cupboard in the Emergency Department and to include medication stock responsibilities in job planning has been agreed to further support the ED team in this area, this is being led by the Divisional Clinical Director for this area.”

Source location

Response from Royal Free Hospitals
Page 3 · response
Published 17 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Progress plans for dedicated emergency-department pharmacy provision through the business-case approval process.

Verbatim wording from the response

“The addition of an ED pharmacist would support reliable stocking of medications, provide access to critical medications out of hours, education throughout the department and provide continuous and vital expertise. The lack of pharmacy resource within the Emergency Department is noted to be an area of concern. It is recognised and is continually monitored, risk mitigations have been identified, and actions are currently being driven to try to resolve this in the form of a business case. The business case is currently progressing through an approval process with a comprehensive action plan in place whilst this gap remains.”

Source location

Response from Royal Free Hospitals
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the national PEWS approach in the electronic patient record by the national deadline.

Verbatim wording from the response

“NHS England is rolling out a new national standardised approach to tracking the deterioration of children in hospital, which is scheduled for full completion, nationally by 30 September 2025. The Royal Free London (RFL) is currently working through the implementation of this into our Electronic Patient Record (EPR) system and aims will be in line with this guidance. It is expected to be implemented at the Royal Free Hospital (RFH) by the national deadline.”

Source location

Response from Royal Free Hospitals
Page 4 · response
Published 17 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain augmented paediatric consultant cover from 09:00 to 23:00 on weekdays.

Verbatim wording from the response

“• Emergency department paediatric consultant cover has been augmented since this incident and is now consistently scheduled every day between 09:00 - 23:00 hrs Monday to Friday, providing senior supervision during these hours to the middle grade doctors working in this area, maintaining robust training and guidance during these hours to enable improved decision making and increased confidence overnight.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide augmented medical and nursing staffing, including a 24/7 Emergency Department Assistant, using bank and agency cover pending establishment approval.

Verbatim wording from the response

“• Nurse staffing on the night of Billie’s first attendance on 14th September 2024 was in line with the nursing establishment levels of safe staffing except for one Registered Nurse (RN) rota gap during the day shift prior to Billie’s attendance. In the interim the trust has approved additional staffing to medical and nursing shifts, filled by bank and agency staff to mitigate staffing to the levels described in the business case based on safe staffing skill mix assessment and the level of acuity / complexity of patients attending in the Royal Free Hospital emergency department.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the business case for a Clinical Practice Educator, Emergency Department Assistant and additional paediatric emergency-department nursing establishment.

Verbatim wording from the response

“• Long-term mitigation of the current establishment is anticipated and is associated with the trusts process of business case approval. However, in the interim we are achieving the augmented staffing levels with bank and agency shift cover until we have the reconfigured and augmented establishment approved. This will increase the number of senior staff on shift as well as supplement the paediatric team with an Emergency Department Assistant (EDA) 24/7. This is a non-registered clinical member of staff who can take on duties similar to a Health Care Assistant/Support Worker including performing and recording observations on paediatric patients.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include blood pressure as an observation in the national paediatric early warning score.

Verbatim wording from the response

“I can confirm that blood pressure is now an observation included in the national paediatric early warning score (PEWS). The PEWS score consists of: Heart Rate, Respiratory Rate, Extent of Respiratory Distress, Blood Pressure, Oxygen Saturation, Oxygen Delivery and Capillary Refill Time (CRT).”

Source location

Response from Royal College of Paediatrics and Child Health
Page 2 · response
Published 17 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue advocating locally and nationally for active reduction of paediatric rota gaps.

Verbatim wording from the response

“From the information provided we do not know many observations (if any) Billie had during her five hour stay in ED. Observations are important but are part of a holistic assessment of children. There are lots of reasons why observations might not be obtainable, however RCPCH recognises that challenges are significantly exacerbated by gaps in clinical rotas resulting in understaffed departments. In 2024, RCPCH carried out work to better understand where rota gaps most prominently impact paediatrics, and we continue to advocate at a local and national level for an active reduction in these gaps¹.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with NHS England and the Royal College of Nursing to develop a single national PEWS for England.

Verbatim wording from the response

“RCPCH have been collaborating with NHS England and the Royal College of Nursing to develop a single national PEWS for England since 2018 and are supportive of equivalent processes across the UK.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conducted work to identify where paediatric rota gaps most significantly affect services.

Verbatim wording from the response

“From the information provided we do not know many observations (if any) Billie had during her five hour stay in ED. Observations are important but are part of a holistic assessment of children. There are lots of reasons why observations might not be obtainable, however RCPCH recognises that challenges are significantly exacerbated by gaps in clinical rotas resulting in understaffed departments. In 2024, RCPCH carried out work to better understand where rota gaps most prominently impact paediatrics, and we continue to advocate at a local and national level for an active reduction in these gaps¹.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit, review, revise and update emergency care standards, with publication planned for later 2025.

Verbatim wording from the response

“Standards apply to all persons up until the age of 18, regardless of where they are treated. These standards aim to ensure that urgent and emergency care is fully integrated to ensure children are seen by the right people, at the right place and in the right setting. We are currently in the process of audit, review and revision and update of our current standards, to be published later in 2025.”

Source location

Response from Royal College of Paediatrics and Child Health
Page 2 · response
Published 17 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update existing patient-information guidance to specifically address safety-netting documentation and advice.

Verbatim wording from the response

“RCEM shares your concerns regarding the use of the term ‘safety netting’ in medical notes. This term is only of value if the components of the ‘safety net’ have been documented. RCEM considers the components which relate to safety netting (as opposed to other information which might be provided to the patient) to include: [18]”

Source location

Response from Royal College of Emergency Medicine
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Earlier antibiotics were unlikely to have altered Billie’s outcome because the infection was likely viral, although earlier treatment may benefit similar patients.

Verbatim wording from the response

“After a thorough review by the multidisciplinary team (MDT) panel, it was determined that antibiotics were unlikely to have altered the outcome, as the infection was likely to be viral in nature. The panel agreed that while initiating antibiotics at an earlier stage was unlikely to have altered the outcome for Billie, it may well alter the course of other patients in similar circumstances.”

Source location

Response from Royal Free Hospitals
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Although blood pressure was not recorded, it was likely normal and would not have changed Billie’s outcome.

Verbatim wording from the response

“Previously there has not been published national guidance on vital signs. National PEWS is a new national guideline and will include blood pressures. Whilst in Billie’s case the blood pressure was not taken, it was likely to have been normal and would not have changed the outcome in this case.”

Source location

Response from Royal Free Hospitals
Page 4 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Nursing staffing was in line with safe establishment levels, apart from one registered-nurse rota gap before Billie’s attendance.

Verbatim wording from the response

“• Nurse staffing on the night of Billie’s first attendance on 14th September 2024 was in line with the nursing establishment levels of safe staffing except for one Registered Nurse (RN) rota gap during the day shift prior to Billie’s attendance. In the interim the trust has approved additional staffing to medical and nursing shifts, filled by bank and agency staff to mitigate staffing to the levels described in the business case based on safe staffing skill mix assessment and the level of acuity / complexity of patients attending in the Royal Free Hospital emergency department.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No national guidance or clear rationale supports requiring clinicians to administer the first antibiotic dose absent suspected allergy.

Verbatim wording from the response

“Antibiotic administration It is good practice for the prescribing and administration of medicines to be performed by different practitioners [8]. There is current guidance on the management of sepsis. This would suggest that for sepsis without shock, antibiotics should be administered within three hours [9]. It is unclear whether Billie had sepsis. Guidance for the time to administer the first dose of antibiotics in people with infection without sepsis are less prescriptive. RCEM notes that Billie was discharged after about three and a half hours. It is assumed that she was given antibiotics at discharge, to self-administer. Antibiotics are only part of the management for an exacerbation of asthma thought to be secondary to a bacterial”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The response cannot comment on the hospital emergency department’s staffing model, staffing numbers or skill mix.

Verbatim wording from the response

“Staffing We are unable to comment about the staffing model, numbers, or skill mix, at The Royal Free Hospital’s emergency department. The Royal College of Emergency Medicine (RCEM) has guidance regarding the level of staffing for doctors [1], nurses, and healthcare staff [2]. In December 2024, the RCEM also published standards around staffing [3], [7]. Each ED should have a senior decision-making (tier 4) doctor in the department at all times [3, 7]. A tier 4 doctor may be referred to as a registrar. Adequate staffing is required to deliver safe care.”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National PEWS is not currently supported for use in emergency departments; an ED-specific version is being developed and tested.

Verbatim wording from the response

“Physiological Observations Each emergency department (ED) should have a track and trigger tool for children (of all ages) [3] and adults. There are several different scores that are referred to as PEWS. The national paediatric early warning system (nPEWS) was designed for inpatient use, and a new ED version is currently being developed and tested. NEWS2 and nPEWS both include blood pressure monitoring. RCEM and the Royal College of Paediatrics and Child Health, do not currently support the use of nPEWS in the ED [5,6]. It is acceptable to use the adult national early warning score (NEWS2) in children aged 16 and above [4]. Both nPEWS and NEWS2 have suggested frequency of repeat observations depending on the initial set of observations performed.”

Source location

Response from Royal College of Emergency Medicine
Page 1 · response
Published 17 March 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Formalize shared learning of emergency-department safety events across Royal Free, Barnet and North Middlesex hospital sites.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 March 2025.
  2. 2

    Refer paediatric patients with abnormal vital signs to Paediatrics before discharge and disseminate the updated guideline.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.
  3. 3

    Share the incident through paediatric and emergency-department mortality and morbidity meetings and hospital-wide safety briefings.

    Stated by Royal Free London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 March 2025.
  4. 4

    Organize team days covering PEWS, escalation of abnormal observations, discharge observations and paediatric asthma-wheeze guidance.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 March 2025.
  5. 5

    Implement standardized assessments and education to improve recognition and treatment of paediatric asthma and wheeze.

    Stated by Royal Free London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 March 2025.
  6. 6

    Ensure robust communication and timely documentation by emergency-department staff, and discuss overnight huddles between nursing and medical teams.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 March 2025.
  7. 7

    Discuss how deteriorating 16-to-18-year-olds can be captured using PEWS or NEWS.

    Stated by Royal Free London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 17 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formalize shared learning of emergency-department safety events across Royal Free, Barnet and North Middlesex hospital sites.

Verbatim wording from the response

“13. To formalise the process of shared learning of emergency department safety events between Royal Free, Barnet and North Middlesex Hospital sites through the regular meetings of the”

Source location

Response from Royal Free Hospitals
Page 6 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer paediatric patients with abnormal vital signs to Paediatrics before discharge and disseminate the updated guideline.

Verbatim wording from the response

“• Following this safety event, all paediatric patients with abnormal vital signs must be referred to Paediatrics prior to discharge, the guideline has been updated and shared to reflect this requirement.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the incident through paediatric and emergency-department mortality and morbidity meetings and hospital-wide safety briefings.

Verbatim wording from the response

“• In addition to these measures, this case has been shared on multiple occasions during Paediatric and ED Mortality and Morbidity (M&M) meetings, hospital wide safety briefings across all divisions as shared learning.”

Source location

Response from Royal Free Hospitals
Page 2 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Organize team days covering PEWS, escalation of abnormal observations, discharge observations and paediatric asthma-wheeze guidance.

Verbatim wording from the response

“3. For the senior matron for the Emergency Department to organise future team days with a focus on PEWS, escalation of abnormal observations and observations on discharge | Senior matron, Emergency Department | 30/05/2025 | Copy of the training plan”

Source location

Response from Royal Free Hospitals
Page 5 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement standardized assessments and education to improve recognition and treatment of paediatric asthma and wheeze.

Verbatim wording from the response

“It is acknowledged in Billie’s case, the registrar reviewing Billie did not consider a diagnosis of adult-onset asthma. Paediatric Asthma Wheeze Guidelines and a case study of the incident has been used to exemplify learning from this incident. The learning and reflections have been delivered at the ED Mortality and Morbidity meeting, paediatric teaching sessions to middle grades and junior doctors, and is included within the Junior Doctors induction plan. The intended effect is to enhance awareness of the guideline and drive the knowledge and application of treatments for asthma. Improving awareness of the Paediatric Wheeze pathway has already commenced including the implementation of standardised assessments for patients presenting with asthma or wheeze.”

Source location

Response from Royal Free Hospitals
Page 3 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure robust communication and timely documentation by emergency-department staff, and discuss overnight huddles between nursing and medical teams.

Verbatim wording from the response

“5. For the senior matron and ED consultants for the Emergency Department to ensure all staff carry out robust communication and timely documentation. | Senior matron, Emergency Department | 30/05/2025 | Copy of the training plan”

Source location

Response from Royal Free Hospitals
Page 5 · response
Published 17 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss how deteriorating 16-to-18-year-olds can be captured using PEWS or NEWS.

Verbatim wording from the response

“12. As part of the working group there will be discussions about how deteriorating young people (between aged 16–18-year-old) can be captured by using PEWS or NEWS | The PEWS Implementation Working Group | 30/05/2025 | Copy of the meeting minutes”

Source location

Response from Royal Free Hospitals
Page 6 · response
Published 17 March 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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